National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2025

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	12,135	81.09%
Satisfied	2,729	18.24%
Satisfied somewhat	76	0.51%
Not at all satisfied	25	0.17%
Nonrespondent	2,685
Total N	17,650

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	55,545	91.34%
Satisfied	4,864	8%
Satisfied somewhat	286	0.47%
Not at all satisfied	115	0.19%
Nonrespondent	7,354
Total N	68,164

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	47,203	84.21%
Satisfied	8,315	14.83%
Satisfied somewhat	382	0.68%
Not at all satisfied	156	0.28%
Nonrespondent	1,199
Total N	57,255

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	28,219	90.89%
Satisfied	2,567	8.27%
Satisfied somewhat	192	0.62%
Not at all satisfied	68	0.22%
Nonrespondent	3,121
Total N	34,167

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	143,102	87.86%
Satisfied	18,475	11.34%
Satisfied somewhat	936	0.57%
Not at all satisfied	364	0.22%
Nonrespondent	14,359
Total N	177,236

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	67,680	89.32%
Satisfied	7,593	10.02%
Satisfied somewhat	362	0.48%
Not at all satisfied	140	0.18%
Nonrespondent	10,039
Total N	85,814

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	75,422	86.59%
Satisfied	10,882	12.49%
Satisfied somewhat	574	0.66%
Not at all satisfied	224	0.26%
Nonrespondent	4,320
Total N	91,422

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This national activity report was generated from State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.