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National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2024

State Financing
Customer Rating of Services Consumers Percent
Highly satisfied 11,790 82.5%
Satisfied 2,371 16.59%
Satisfied somewhat 124 0.87%
Not at all satisfied 06 0.04%
Nonrespondent 1,615
Total N 15,906

Reutilization
Customer Rating of Services Consumers Percent
Highly satisfied 53,193 88.47%
Satisfied 6,677 11.11%
Satisfied somewhat 103 0.17%
Not at all satisfied 151 0.25%
Nonrespondent 5,721
Total N 65,845

Device Demonstration
Customer Rating of Services Consumers Percent
Highly satisfied 48,319 81.27%
Satisfied 10,557 17.76%
Satisfied somewhat 495 0.83%
Not at all satisfied 81 0.14%
Nonrespondent 1,958
Total N 61,410

Device Loan
Customer Rating of Services Consumers Percent
Highly satisfied 26,731 91.8%
Satisfied 2,100 7.21%
Satisfied somewhat 233 0.8%
Not at all satisfied 55 0.19%
Nonrespondent 3,408
Total N 32,527

Total
Customer Rating of Services Consumers Percent
Highly satisfied 140,033 85.92%
Satisfied 21,705 13.32%
Satisfied somewhat 955 0.59%
Not at all satisfied 293 0.18%
Nonrespondent 12,702
Total N 175,688

Acquisition
Customer Rating of Services Consumers Percent
Highly satisfied 64,983 87.33%
Satisfied 9,048 12.16%
Satisfied somewhat 227 0.31%
Not at all satisfied 157 0.21%
Nonrespondent 7,336
Total N 81,751

Access
Customer Rating of Services Consumers Percent
Highly satisfied 75,050 84.73%
Satisfied 12,657 14.29%
Satisfied somewhat 728 0.82%
Not at all satisfied 136 0.15%
Nonrespondent 5,366
Total N 93,937

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This national activity report was generated from FY24 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.