National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2023

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	10,322	77.95%
Satisfied	2,697	20.37%
Satisfied somewhat	191	1.44%
Not at all satisfied	32	0.24%
Nonrespondent	5,920
Total N	19,162

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	50,941	84.86%
Satisfied	8,673	14.45%
Satisfied somewhat	254	0.42%
Not at all satisfied	160	0.27%
Nonrespondent	6,434
Total N	66,462

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	41,053	80.53%
Satisfied	9,501	18.64%
Satisfied somewhat	366	0.72%
Not at all satisfied	56	0.11%
Nonrespondent	1,753
Total N	52,729

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	26,152	90.32%
Satisfied	2,529	8.73%
Satisfied somewhat	213	0.74%
Not at all satisfied	60	0.21%
Nonrespondent	2,390
Total N	31,344

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	128,468	83.86%
Satisfied	23,400	15.27%
Satisfied somewhat	1,024	0.67%
Not at all satisfied	308	0.2%
Nonrespondent	16,497
Total N	169,697

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	61,263	83.61%
Satisfied	11,370	15.52%
Satisfied somewhat	445	0.61%
Not at all satisfied	192	0.26%
Nonrespondent	12,354
Total N	85,624

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	67,205	84.08%
Satisfied	12,030	15.05%
Satisfied somewhat	579	0.72%
Not at all satisfied	116	0.15%
Nonrespondent	4,143
Total N	84,073

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This national activity report was generated from FY23 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Center for Assistive Technology Act Data Assistance . Saved: Tue Feb 13 2024 09:25:44 GMT-0600 (Central Standard Time)