National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2022

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	7,543	71.72%
Satisfied	2,827	26.88%
Satisfied somewhat	128	1.22%
Not at all satisfied	19	0.18%
Nonrespondent	4,486
Total N	15,003

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	49,678	85.6%
Satisfied	8,070	13.91%
Satisfied somewhat	161	0.28%
Not at all satisfied	127	0.22%
Nonrespondent	1,193
Total N	59,229

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	35,647	81.82%
Satisfied	7,452	17.1%
Satisfied somewhat	375	0.86%
Not at all satisfied	93	0.21%
Nonrespondent	1,352
Total N	44,919

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	21,833	88.36%
Satisfied	2,621	10.61%
Satisfied somewhat	200	0.81%
Not at all satisfied	55	0.22%
Nonrespondent	1,880
Total N	26,589

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	114,701	83.83%
Satisfied	20,970	15.33%
Satisfied somewhat	864	0.63%
Not at all satisfied	294	0.21%
Nonrespondent	8,911
Total N	145,740

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	57,221	83.47%
Satisfied	10,897	15.9%
Satisfied somewhat	289	0.42%
Not at all satisfied	146	0.21%
Nonrespondent	5,679
Total N	74,232

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	57,480	84.19%
Satisfied	10,073	14.75%
Satisfied somewhat	575	0.84%
Not at all satisfied	148	0.22%
Nonrespondent	3,232
Total N	71,508

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This national activity report was generated from FY22 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Center for Assistive Technology Act Data Assistance . Saved: Mar 07 2023 21:22:06 GMT-0600 (Central Standard Time)