National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2021

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	6,867	78.52%
Satisfied	1,748	19.99%
Satisfied somewhat	93	1.06%
Not at all satisfied	38	0.43%
Nonrespondent	1,918
Total N	10,664

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	44,593	92.74%
Satisfied	3,231	6.72%
Satisfied somewhat	183	0.38%
Not at all satisfied	79	0.16%
Nonrespondent	1,416
Total N	49,502

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	29,919	81.8%
Satisfied	6,249	17.08%
Satisfied somewhat	321	0.88%
Not at all satisfied	87	0.24%
Nonrespondent	746
Total N	37,322

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	20,578	89.3%
Satisfied	2,300	9.98%
Satisfied somewhat	121	0.53%
Not at all satisfied	44	0.19%
Nonrespondent	1,900
Total N	24,943

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	101,957	87.55%
Satisfied	13,528	11.62%
Satisfied somewhat	718	0.62%
Not at all satisfied	248	0.21%
Nonrespondent	5,980
Total N	122,431

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	51,460	90.55%
Satisfied	4,979	8.76%
Satisfied somewhat	276	0.49%
Not at all satisfied	117	0.21%
Nonrespondent	3,334
Total N	60,166

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	50,497	84.7%
Satisfied	8,549	14.34%
Satisfied somewhat	442	0.74%
Not at all satisfied	131	0.22%
Nonrespondent	2,646
Total N	62,265

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This national activity report was generated from FY21State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Center for Assistive Technology Act Data Assistance . Saved: Mon Mar 07 2022 10:19:14 GMT-0600 (Central Standard Time)