National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2020

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	387,155	97.75%
Satisfied	8,894	2.25%
Satisfied somewhat	18	0%
Not at all satisfied	05	0%
Nonrespondent	2,148
Total N	398,220

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	33,699	91.82%
Satisfied	2,925	7.97%
Satisfied somewhat	65	0.18%
Not at all satisfied	13	0.04%
Nonrespondent	1,990
Total N	38,692

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	32,008	83.71%
Satisfied	5,834	15.26%
Satisfied somewhat	252	0.66%
Not at all satisfied	144	0.38%
Nonrespondent	1,158
Total N	39,396

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	20,288	87.97%
Satisfied	2,559	11.1%
Satisfied somewhat	158	0.69%
Not at all satisfied	57	0.25%
Nonrespondent	1,392
Total N	24,454

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	473,150	95.77%
Satisfied	20,212	4.09%
Satisfied somewhat	493	0.1%
Not at all satisfied	219	0.04%
Nonrespondent	6,688
Total N	500,762

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	420,854	97.25%
Satisfied	11,819	2.73%
Satisfied somewhat	83	0.02%
Not at all satisfied	18	0%
Nonrespondent	4,138
Total N	436,912

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	52,296	85.31%
Satisfied	8,393	13.69%
Satisfied somewhat	410	0.67%
Not at all satisfied	201	0.33%
Nonrespondent	2,550
Total N	63,850

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This national activity report was generated from FY19 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Center for Assistive Technology Act Data Assistance . Saved: Wed Feb 03 2021 09:47:55 GMT-0600 (Central Standard Time)