National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2019

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	8,540	87.91%
Satisfied	1,134	11.67%
Satisfied somewhat	36	0.37%
Not at all satisfied	05	0.05%
Nonrespondent	597
Total N	10,312

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	48,065	90.07%
Satisfied	5,101	9.56%
Satisfied somewhat	185	0.35%
Not at all satisfied	16	0.03%
Nonrespondent	4,221
Total N	57,588

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	53,289	83.82%
Satisfied	9,682	15.23%
Satisfied somewhat	402	0.63%
Not at all satisfied	200	0.31%
Nonrespondent	1,095
Total N	64,668

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	28,772	87.47%
Satisfied	3,714	11.29%
Satisfied somewhat	337	1.02%
Not at all satisfied	69	0.21%
Nonrespondent	3,306
Total N	36,198

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	138,666	86.91%
Satisfied	19,631	12.3%
Satisfied somewhat	960	0.6%
Not at all satisfied	290	0.18%
Nonrespondent	9,219
Total N	168,766

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	56,605	89.73%
Satisfied	6,235	9.88%
Satisfied somewhat	221	0.35%
Not at all satisfied	21	0.03%
Nonrespondent	4,818
Total N	67,900

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	82,061	85.07%
Satisfied	13,396	13.89%
Satisfied somewhat	739	0.77%
Not at all satisfied	269	0.28%
Nonrespondent	4,401
Total N	100,866

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This national activity report was generated from FY19 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Center for Assistive Technology Act Data Assistance . Saved: Mon Feb 03 2020 10:44:12 GMT-0600 (Central Standard Time)