National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2018

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	4,419	85.19%
Satisfied	744	14.34%
Satisfied somewhat	20	0.39%
Not at all satisfied	04	0.08%
Nonrespondent	1,270
Total N	6,457
Response rate %	80.33%

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	50,065	91.82%
Satisfied	4,303	7.89%
Satisfied somewhat	126	0.23%
Not at all satisfied	29	0.05%
Nonrespondent	4,626
Total N	59,149
Response rate %	92.18%

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	59,498	83.43%
Satisfied	11,060	15.51%
Satisfied somewhat	545	0.76%
Not at all satisfied	214	0.3%
Nonrespondent	1,242
Total N	72,559
Response rate %	98.29%

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	26,571	87.96%
Satisfied	3,247	10.75%
Satisfied somewhat	309	1.02%
Not at all satisfied	80	0.26%
Nonrespondent	2,146
Total N	32,353
Response rate %	93.37%

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	140,553	87.17%
Satisfied	19,354	12%
Satisfied somewhat	1,000	0.62%
Not at all satisfied	327	0.2%
Nonrespondent	9,284
Total N	170,518
Response rate %	94.56%

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	54,484	91.25%
Satisfied	5,047	8.45%
Satisfied somewhat	146	0.24%
Not at all satisfied	33	0.06%
Nonrespondent	5,896
Total N	65,606
Response rate %	91.01%

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	86,069	84.78%
Satisfied	14,307	14.09%
Satisfied somewhat	854	0.84%
Not at all satisfied	294	0.29%
Nonrespondent	3,388
Total N	104,912
Response rate %	96.77%

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This national activity report was generated from FY17 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Association of Assistive Technology Act Programs . Saved: Fri Mar 15 2019 08:22:14 GMT-0500 (Central Daylight Time)