National Assistive Technology Act Data System

State Data Summary - Consumer Satisfaction

All States Included 2017

State Financing
Customer Rating of Services	Consumers	Percent
Highly satisfied	4,429	84.12%
Satisfied	782	14.85%
Satisfied somewhat	43	0.82%
Not at all satisfied	11	0.21%
Nonrespondent	2,038
Total N	7,303
Response rate %	72.09%

Reutilization
Customer Rating of Services	Consumers	Percent
Highly satisfied	47,440	89.03%
Satisfied	5,635	10.57%
Satisfied somewhat	151	0.28%
Not at all satisfied	61	0.11%
Nonrespondent	4,495
Total N	57,782
Response rate %	92.22%

Device Demonstration
Customer Rating of Services	Consumers	Percent
Highly satisfied	66,265	85.38%
Satisfied	10,679	13.76%
Satisfied somewhat	540	0.7%
Not at all satisfied	124	0.16%
Nonrespondent	2,488
Total N	80,096
Response rate %	96.89%

Device Loan
Customer Rating of Services	Consumers	Percent
Highly satisfied	31,220	87.71%
Satisfied	3,947	11.09%
Satisfied somewhat	352	0.99%
Not at all satisfied	77	0.22%
Nonrespondent	1,643
Total N	37,239
Response rate %	95.59%

Total
Customer Rating of Services	Consumers	Percent
Highly satisfied	149,354	86.96%
Satisfied	21,043	12.25%
Satisfied somewhat	1,086	0.63%
Not at all satisfied	273	0.16%
Nonrespondent	10,664
Total N	182,420
Response rate %	94.15%

Acquisition
Customer Rating of Services	Consumers	Percent
Highly satisfied	51,869	88.59%
Satisfied	6,417	10.96%
Satisfied somewhat	194	0.33%
Not at all satisfied	72	0.12%
Nonrespondent	6,533
Total N	65,085
Response rate %	89.96%

Access
Customer Rating of Services	Consumers	Percent
Highly satisfied	97,485	86.11%
Satisfied	14,626	12.92%
Satisfied somewhat	892	0.79%
Not at all satisfied	201	0.18%
Nonrespondent	4,131
Total N	117,335
Response rate %	96.48%

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This national activity report was generated from FY17 State AT Program Annual Progress Report data from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Association of Assistive Technology Act Programs . Saved: Tue May 01 2018 10:44:08 GMT-0500 (Central Daylight Time)