National Assistive Technology Act Data System

Annual Progress Report - Full Report

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Vermont Assistive Technology Program
State AT Program Title:
State AT Program URL
www.atp.vt.gov
Mailing Address:
NOB 1 North, 280 State Drive
City:
Waterbury
State:
Vermont
Zip Code:
05671
Program Email:
dail.atinfo@vermont.gov
Phone:
802-241-0285
TTY:
802-241-0341

Lead Agency

Agency Name:
HireAbility (formerly Vermont Vocational Rehabilitation)
Mailing Address:
HC 2 South 280 State Drive
City:
Waterbury
State:
Vermont
Zip Code:
05671
Program URL:
www.hireabilityvt.com

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Will Pendlebury
Title:
Program Director
Phone:
8022588051
E-mail:
william.pendlebury@vermont.gov
Program Director at Lead Agency (last, first):
Title:
Phone:
E-mail:
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Diane Dalmasse
Title:
DVR Director
Phone:
802-241-0317
E-mail:
diane.dalmasse@vermont.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 19 20 39
Approved Not made 00 00 00
Rejected 00 00 00
Total 19 20 39

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $14,902 Highest Income: $178,882

Average Income
Sum of Incomes Loans Made Average Annual Income
$3,352,954 39 $85,973

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 01 05 03 03 05 22 39
Percentage of Loans 2.56% 12.82% 7.69% 7.69% 12.82% 56.41% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 39 100%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 00 0%
With both interest buy-down and loan guarantee 00 0%
Total 39 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 39 $1,055,378
Partnership Loans 00 $0
Total 39 $1,055,378

4. Interest Rates

Interest Rates
Lowest 3%
Highest 4%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
125 39 3.20512820512821%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 39
4.1% to 6.0% 00
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 39

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 28 $68,338
Speech communication 01 $4,588
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 02 $7,138
Daily living 02 $2,350
Environmental adaptations 00 $0
Vehicle modification and transportation 22 $972,964
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 55 $1,055,378

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

Impact Area

A participant got a low interest loan to help pay for his hearing aids. HireAbility VT (VR) assisted with some of the costs, but not all, so he reached out to Green Mountain Credit Union to borrow an additional $2,400 to cover the costs. This participant reports that he is able to communicate much better at work as a teacher thanks to his high functioning hearing aids.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 38 38
2. AT was only available through the AT program. 00 00 01 01
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 39 39
5. None of the above 00 00 00 00
6. Subtotal 00 00 39 39
7. Nonrespondent 00 00 00 00
8. Total 00 00 39 39
9. Performance on this measure NaN% NaN% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 21 53.85%
Satisfied 18 46.15%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 39
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 62
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 01
C. Total 63

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 63

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 06 $2,298 $0 $2,298
Hearing 09 $3,138 $0 $3,138
Speech Communication 03 $224 $0 $224
Learning, Cognition and Developmental 08 $1,171 $0 $1,171
Mobility, Seating and Positioning 02 $75 $0 $75
Daily Living 12 $1,471 $0 $1,471
Environmental Adaptations 02 $204 $0 $204
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 28 $7,191 $0 $7,191
Recreation, Sports and Leisure 03 $336 $0 $336
Total 73 $16,108 $0 $16,108

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 01 $15 $0 $15
Recreation, Sports and Leisure 00 $0 $0 $0
Total 01 $15 $0 $15

D. Anecdote

A gentleman working with AgeWell’s Capable Program long term loaned the ErgoRest Articulating Arm Support - Black – Long Arm to improve his positioning at his computer so he could enjoy playing games again, the GM Automatic pill dispenser to more accurately take his medication, and the Serene Innovations CL-60A Amplified Phone to better hear his daughter and other callers from home.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 01 01 04 06
2. AT was only available through the AT program. 09 02 45 56
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 10 03 49 62
5. None of the above 00 00 00 00
6. Subtotal 10 03 49 62
7. Nonrespondent 01 00 00 01
8. Total 11 03 49 63
9. Performance on this measure 90.91% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 49 77.78%
Satisfied 11 17.46%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 03 4.76%
Total Surveyed 63
Response rate % 95.24%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 434
Serve as loaner during service repair or while waiting for funding 08
Provide an accommodation on a short-term basis for a time-limited event/situation 16
Conduct training, self-education or other professional development activity 14
Total 472

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 248 13 261
Family Members, Guardians, and Authorized Representatives 22 02 24
Representative of Education 73 04 77
Representative of Employment 06 02 08
Representatives of Health, Allied Health, and Rehabilitation 62 08 70
Representatives of Community Living 11 00 11
Representatives of Technology 12 09 21
Total 434 38 472

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 36 03 39
Hearing 40 11 51
Speech Communication 28 05 33
Learning, Cognition and Developmental 93 11 104
Mobility, Seating and Positioning 11 02 13
Daily Living 211 44 255
Environmental Adaptations 12 03 15
Vehicle Modification and Transportation 00 00 00
Computers and Related 222 10 232
Recreation, Sports and Leisure 18 04 22
Total 671 93 764

E. Anecdote

“A working professional sustained 2 strokes with left sided weakness and sought ways to make work and daily living easier. A range of solutions helped, including Natural Reader text to speech program, iOS and Mac voice control, spoken content, dictation, display settings adjustments and sticky keys. They also trialed kitchen equipment and we brainstormed ways to adapt crocheting for fine motor and visual motor limitations. They borrowed Active Hands Toggles (special suction cup grips) to help open the handless dishwasher, and Bose headphones for dictation at work. The Staybowlizer helped them stir while baking and the Etac Deluxe One-Handed Cutting Board and Rocker Knife allowed for independent opening of jars and meal prep. They also toured the UVM smart home and discovered a grab bar for the bathtub and shelving that pulled down from the kitchen cabinets.”

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 108 73 75 256
Decided that an AT device/ service will not meet needs 16 24 36 76
Subtotal 124 97 111 332
Have not made a decision 28 10 22 60
Subtotal 152 107 133 392
Nonrespondent 18 16 08 42
Total 170 123 141 434
Performance on this measure 81.58% 90.65% 83.46%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 03 02 04 09
2. AT was only available through the AT program. 04 05 18 27
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 07 07 22 36
5. None of the above 00 01 00 01
6. Subtotal 07 08 22 37
7. Nonrespondent 00 00 01 01
8. Total 07 08 23 38
9. Performance on this measure 100% 87.5% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 379 80.3%
Satisfied 40 8.47%
Satisfied somewhat 07 1.48%
Not at all satisfied 01 0.21%
Nonrespondent 45 9.53%
Total Surveyed 472
Response rate % 90.47%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 20
Hearing 20
Speech Communication 13
Learning, Cognition and Developmental 48
Mobility, Seating and Positioning 06
Daily Living 38
Environmental Adaptations 30
Vehicle Modification and Transportation 00
Computers and Related 24
Recreation, Sports and Leisure 01
Total # of Device Demonstrations 200

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 158 48 206
Family Members, Guardians, and Authorized Representatives 06 33 39
Representatives of Education 20 52 72
Representatives of Employment 04 26 30
Health, Allied Health, Rehabilitation 07 31 38
Representative of Community Living 03 07 10
Representative of Technology 02 10 12
Total 200 207 407

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 35
Service Provider 07
Vendor 120
Repair Service 00
Others 02
Total 164

D. Anecdote

4. A special educator for a middle school student with nystagmus and low vision came to the tryout center to view positioning and magnification equipment. I demonstrated the Levo G2 Rolling Laptop Workstation Cart, mount and Zoomax Luna S Handheld Video Magnifier. The Levo mount had the flexibility to work in the classroom or at home, holding the student’s schoolwork or devices at the right height to maximize her vision. The Luna also enhanced her ability to read independently. The demonstration turned into a loan, and the school ultimately purchased the devices because they were so successful.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 42 53 84 179
Decided that an AT device/ service will not meet needs 03 03 06 12
Subtotal 45 56 90 191
Have not made a decision 00 03 02 05
Subtotal 45 59 92 196
Nonrespondent 00 04 00 04
Total 45 63 92 200
Performance on this measure 100% 88.89% 97.83%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 342 84.03%
Satisfied 52 12.78%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 13 3.19%
Total 407
Response rate % 96.81%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 04 03 46 53
2. AT was only available through the AT program. 13 07 64 84
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 17 10 110 137
5. None of the above 00 01 00 01
6. Subtotal 17 11 110 138
7. Nonrespondent 01 00 01 02
8. Total 18 11 111 140
9. Performance on this measure 94.44% 90.91% 100% 98.56%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 150 126 159 435
Decided that an AT device/ service will not meet needs 19 27 42 88
Subtotal 169 153 201 523
Have not made a decision 28 13 24 65
Subtotal 197 166 225 588
Nonrespondent 18 20 08 46
Total 215 186 233 634
Performance on this measure 85.79% 90% 89.33% 88.34%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.13% 95% Met
Response Rate 93.78% 90% Met

Educational/Training Activities

A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution

Educational/Training Activities by Participant Type
Type of Participant Number
Individuals with Disabilities 00
Family Members, Guardians and Authorized Representatives 00
Representatives of Education 00
Representatives of Employment 00
Rep Health, Allied Health, and Rehabilitation 10
Representatives of Community Living 00
Representatives of Technology 15
Unable to Categorize 82
TOTAL 107

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
00 00 107 107

B. Educational/Training Activity Topics

Educational/Training Activities by Topic
Primary Topic of Educational/Training Activities Participants
AT Products/Services 00
AT Funding/Policy/ Practice 00
Combination of any/all of the above 00
Information Technology/Telecommunication Access 107
Transition 00
Total 107

C. Description of Educational/Training Activities

Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:

VT Communication Task Force came for a tour of the Tryout Center to see that kinds of communication aids we had to offer.

Briefly describe one educational/training activity related to transition conducted during the reporting period:

Briefly describe one educational/training activity related to Information and Communication Technology accessibility:

I was asked to present for a UVM undergrad class called Meeting the Instructional Needs of All Students" with a focus on student populations with more complex needs. They will be learning to write a complete IEP. One topic we will be diving into is Assistive Technology.

D. IT/Telecommunications Educational/Training Activity Performance Measure

IT/Telecommunications Educational/Training Activity Performance Measure
Outcome/Result From IT/Telecommunications Educational/Training Activities Received Number
IT and Telecommunications Procurement or Dev Policies 23
Training or Technical Assistance will be developed or implemented 02
No known outcome at this time 82
Nonrespondent 00
Total 107
Performance Measure Percentage 23.4%
ACL Target Percentage 70%
Met/Not Met Not Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 30%
Employment 00%
Health, Allied Health, Rehabilitation 09%
Community Living 00%
Technology (IT, Telecom, AT) 61%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

We provide consulting to professionals from the education field such as teachers and SLPs who have questions about technology. Most interactions happen remotely but some meetings happen in person as well.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

One of our specialists provided technical assistance to a family of a student with learning disabilities so that they could better understand what accommodations to request from the college.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. VATP did a presentation with CAPABLE OTs at the VOTA conference April 26, 2025 at the Capital Plaza hotel in Montpelier. This was a public awareness presentation for all OTs in VT as this was hosted by their association.

2. VATP did a presentation at the annual CORE (transition) fair in Chittenden County in early 2025. This focused on school aged transition students and their families.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 68 50 118
Family Members, Guardians and Authorized Representatives 41 11 52
Representative of Education 91 02 93
Representative of Employment 13 02 15
Representative of Health, Allied Health, and Rehabilitation 69 07 76
Representative of Community Living 27 06 33
Representative of Technology 05 00 05
Unable to Categorize 00 00 00
Total 314 78 392

Referral Types:

VATP did extensive outreach using Money Follows the Person grant. We contacted AAAs, the local VT Center for Independent Living, HireAbility VT (Vocational Rehabilitation), and local educational entities. As part of the outreach efforts, VATP set up booths with various demos at multi fairs and conventions. For example, we attended fairs focusing on specific populations such as the annual VT Deaf, Hard-of-Hearing, and DeafBlind Plus awareness event, school-aged transition fairs, etc. This helped raise awareness overall. We also had a booth at the annual State of VT Access Convention.

Referral Sources:

We work with VCIL, HireAbility, and schools state-wide. Therefore, we get referrals from them regularly. Educators are in touch with us regularly. Also, Vermonters with disabilities who seek employment use our services regularly.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Yes
Yes
Anne Russo from the VT AOE is part of our AT Advisory Council. However, we would like to increase work with the AOE so that there's more awareness.
Council meeting attendance.

3. What focus areas(s) were addressed by the initiative?

Education,

4. What AT Act authorized activity(s) were addressed?

Public Awareness,

Yes
Yes
We have AT Specialists available for any VR referrals. We sit in their offices and meet iwth their participants regularly. This has been happening for years now.
According to the VR AWARE data, we got about 251 referrals from our VR partner, HireAbility. These referrals are focused on employment.

3. What focus areas(s) were addressed by the initiative?

Employment,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Reuse, State Financing, Information & Assistance, Public Awareness,

Yes
Yes
We have our Money Follows the Person MOU with our state department, the Dept of Aging, Independent Living, and Disabilities. Sarah Lipton from DAIL oversees the MOU and our AT Specialist does work under the MOU to support Vermonters who might be at risk of losing indepence due to age and disabilities.
We built relationships with DAIL partners such as nursing homes and AAAs. We want to make sure these relationships continue once the MFP grant ends in June, 2026. Sarah is monitoring this for us.

3. What focus areas(s) were addressed by the initiative?

Housing/Home Automation, Transportation, Community Participation and Integration, Recreation/Leisure, Health, Aging, Aging and Disability Network/No Wrong Door,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Reuse, Training, Public Awareness,

Yes
Yes
We provide consults to SLPs and other professionals who bill Medicaid. They use our centralized referral process to make appointments for demos and loans. If a device matches the needs of the participant, it will be purchased using Medicaid whenever possible.
We have a strong network of referrals. However, I think we need to increase the number of awareness events targeting Medicaid participants. For example, we might attend at least a few health related fairs.

3. What focus areas(s) were addressed by the initiative?

Education, Employment, Housing/Home Automation, Community Participation and Integration, Recreation/Leisure, Health, Aging, Aging and Disability Network/No Wrong Door,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Reuse, State Financing, Information & Assistance, Public Awareness,

Additional Coordination/Collaboration activities 0

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Federal$1DemonstrationFalse
Amount: $1

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

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This FY24 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.