National Assistive Technology Act Data System

Annual Progress Report - Full Report

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Maine CITE: Community Inclusion through TEchnology
State AT Program Title:
State AT Program URL
http:www.mainecite.org
Mailing Address:
46 University Dr
City:
Augusta
State:
Maine
Zip Code:
04330
Program Email:
info@maincecite.org
Phone:
207-621-3195
TTY:

Lead Agency

Agency Name:
University of Maine at Augusta
Mailing Address:
46 University Dr
City:
Augusta
State:
Maine
Zip Code:
04333
Program URL:
https://www.uma.edu

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Carlson, Leilani
Title:
Director
Phone:
207-523-9208
E-mail:
lcarlson@mainecite.org
Program Director at Lead Agency (last, first):
Carlson, Leilani
Title:
Director
Phone:
207-523-9208
E-mail:
lcarlson@mainecite.org
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Carlson, Leilani
Title:
Director
Phone:
207-523-9208
E-mail:
lcarlson@mainecite.org

State Financing

Did your approved state plan for this reporting period include any State Financing? No
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 580
C. Total 580

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 580

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 02 $725 $0 $725
Hearing 00 $0 $0 $0
Speech Communication 04 $150 $0 $150
Learning, Cognition and Developmental 04 $230 $0 $230
Mobility, Seating and Positioning 318 $304,642 $12,358 $292,284
Daily Living 231 $28,566 $2,695 $25,871
Environmental Adaptations 27 $12,420 $195 $12,225
Vehicle Modification & Transportation 01 $530 $0 $530
Computers and Related 17 $1,740 $0 $1,740
Recreation, Sports and Leisure 05 $381 $40 $341
Total 609 $349,384 $15,288 $334,096

D. Anecdote

A consumer with limited income was able to use the Reuse program to get a wheelchair. They were grateful and stated "I am able to be home, without them I probably wouldn't be".

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 139 139
2. AT was only available through the AT program. 00 00 404 404
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 543 543
5. None of the above 00 00 37 37
6. Subtotal 00 00 580 580
7. Nonrespondent 00 00 00 00
8. Total 00 00 580 580
9. Performance on this measure NaN% NaN% 93.62%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 494 85.17%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 86 14.83%
Total Surveyed 580
Response rate % 85.17%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 479
Serve as loaner during service repair or while waiting for funding 53
Provide an accommodation on a short-term basis for a time-limited event/situation 340
Conduct training, self-education or other professional development activity 122
Total 994

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 72 146 218
Family Members, Guardians, and Authorized Representatives 214 213 427
Representative of Education 61 53 114
Representative of Employment 01 00 01
Representatives of Health, Allied Health, and Rehabilitation 104 60 164
Representatives of Community Living 23 13 36
Representatives of Technology 04 30 34
Total 479 515 994

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 11 22 33
Hearing 29 27 56
Speech Communication 177 129 306
Learning, Cognition and Developmental 85 147 232
Mobility, Seating and Positioning 116 296 412
Daily Living 156 334 490
Environmental Adaptations 27 50 77
Vehicle Modification and Transportation 01 00 01
Computers and Related 93 53 146
Recreation, Sports and Leisure 19 09 28
Total 714 1,067 1,781

E. Anecdote

Amie reached out sharing that she was experiencing increased difficulty with use of her keyboard at her place of employment. Amie was interested in trialing keyboards or wrist cushions to support her ability to complete her work-based tasks while ensuring comfort and ergonomic positioning. Amie expressed, “Thank you so much for the assistance!” She felt that the keyboard that she borrowed worked well and her employer ordered one in order to support her comfort while working.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 82 08 247 337
Decided that an AT device/ service will not meet needs 05 01 58 64
Subtotal 87 09 305 401
Have not made a decision 13 02 16 31
Subtotal 100 11 321 432
Nonrespondent 09 02 36 47
Total 109 13 357 479
Performance on this measure 87% 81.82% 95.02%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 27 02 137 166
2. AT was only available through the AT program. 15 06 254 275
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 03 05
4. Subtotal 44 08 394 446
5. None of the above 00 07 24 31
6. Subtotal 44 15 418 477
7. Nonrespondent 28 00 10 38
8. Total 72 15 428 515
9. Performance on this measure 82.32% 53.33% 94.26%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 901 90.64%
Satisfied 13 1.31%
Satisfied somewhat 04 0.4%
Not at all satisfied 00 0%
Nonrespondent 76 7.65%
Total Surveyed 994
Response rate % 92.35%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 03
Hearing 11
Speech Communication 78
Learning, Cognition and Developmental 35
Mobility, Seating and Positioning 146
Daily Living 298
Environmental Adaptations 12
Vehicle Modification and Transportation 00
Computers and Related 14
Recreation, Sports and Leisure 108
Total # of Device Demonstrations 705

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 490 26 516
Family Members, Guardians, and Authorized Representatives 155 140 295
Representatives of Education 11 24 35
Representatives of Employment 00 04 04
Health, Allied Health, Rehabilitation 44 17 61
Representative of Community Living 05 18 23
Representative of Technology 00 01 01
Total 705 230 935

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 08
Service Provider 15
Vendor 49
Repair Service 00
Others 23
Total 95

D. Anecdote

Post stroke, NAME wanted to return to work and explored workstation options. After the demonstration, they sent a message: Another problem I have is the one-handed keyboard you lent me. It is made for left-handed-abled people. I would like to try a right-handed one if you can get it for me. It has been a pleasure working with CITE. I appreciate your service and responsiveness.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 57 12 494 563
Decided that an AT device/ service will not meet needs 01 00 05 06
Subtotal 58 12 499 569
Have not made a decision 29 00 86 115
Subtotal 87 12 585 684
Nonrespondent 00 00 21 21
Total 87 12 606 705
Performance on this measure 66.67% 100% 82.34%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 775 82.89%
Satisfied 148 15.83%
Satisfied somewhat 09 0.96%
Not at all satisfied 00 0%
Nonrespondent 03 0.32%
Total 935
Response rate % 99.68%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 27 02 276 305
2. AT was only available through the AT program. 15 06 658 679
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 03 05
4. Subtotal 44 08 937 989
5. None of the above 00 07 61 68
6. Subtotal 44 15 998 1,057
7. Nonrespondent 28 00 10 38
8. Total 72 15 1,008 1,095
9. Performance on this measure 89.36% 53.33% 93.59% 92.83%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 139 20 741 900
Decided that an AT device/ service will not meet needs 06 01 63 70
Subtotal 145 21 804 970
Have not made a decision 42 02 102 146
Subtotal 187 23 906 1,116
Nonrespondent 09 02 57 68
Total 196 25 963 1,184
Performance on this measure 77.54% 91.3% 86.73% 85.31%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.45% 95% Met
Response Rate 93.42% 90% Met

Educational/Training Activities

A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution

Educational/Training Activities by Participant Type
Type of Participant Number
Individuals with Disabilities 48
Family Members, Guardians and Authorized Representatives 22
Representatives of Education 258
Representatives of Employment 142
Rep Health, Allied Health, and Rehabilitation 103
Representatives of Community Living 341
Representatives of Technology 97
Unable to Categorize 00
TOTAL 1,011

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
462 310 239 1,011

B. Educational/Training Activity Topics

Educational/Training Activities by Topic
Primary Topic of Educational/Training Activities Participants
AT Products/Services 679
AT Funding/Policy/ Practice 00
Combination of any/all of the above 220
Information Technology/Telecommunication Access 112
Transition 00
Total 1,011

C. Description of Educational/Training Activities

Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:

As Maine moves toward more inclusive classroom settings for students with disabilities, there are many ways educators can make their classrooms and teaching practices more accessible to neurodiverse students. This presentation covers tips, tools, and best practices for creating a welcoming learning environment for all students, no matter how their brains work. Participants were encouraged to make small changes and begin thinking outside the box. They were also encouraged to incorporate UDL in their teaching practices to create a more inclusive learning environment. The presentation stressed the benefits of allowing all students to explore tools for access and learning to know what tools are available when they transition out of K-12 and into higher education/employment. After the training multiple special education directors wished to discuss in-person training options for their educators and staff.

Briefly describe one educational/training activity related to transition conducted during the reporting period:

Briefly describe one educational/training activity related to Information and Communication Technology accessibility:

This was a 40-minute Zoom presentation to the Maine DOE OSSIE group, specific to Math4ME “teachers of influence”. Request to talk about accessibility tools, communication devices, and accessibility ideas specific to math. This presentation introduced accessibility and assistive technology devices for students with disabilities: vision, hearing, cognitive, and motor barriers. Math specific AT solutions for students with those barriers were presented, including accessible math notation, math tools, UDL for math, and digital math tools available as apps. Feedback from the point of contact: I think it was a good overview – a little bit about a lot of ideas. I think this does give them a sprinkling of information that would then allow them to dig further or ask questions is they want more information. I really appreciate the math resources. I am hoping that we can model some of those during our summer in-person training. We look forward to seeing the presentation again. I always take away something new.

D. IT/Telecommunications Educational/Training Activity Performance Measure

IT/Telecommunications Educational/Training Activity Performance Measure
Outcome/Result From IT/Telecommunications Educational/Training Activities Received Number
IT and Telecommunications Procurement or Dev Policies 12
Training or Technical Assistance will be developed or implemented 11
No known outcome at this time 24
Nonrespondent 65
Total 112
Performance Measure Percentage 20.5%
ACL Target Percentage 70%
Met/Not Met Not Met

E. Notes:

While we did collect ICT performance measures from training events in early FY25, we inadvertently stopped collecting that data mid-year from the relevant trainings we provided for the remainder of FY25.

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 20%
Employment 20%
Health, Allied Health, Rehabilitation 20%
Community Living 20%
Technology (IT, Telecom, AT) 20%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

Maine CITE conducted an innovative, high-impact training for 28 members of UMA’s Academic Services Unit (ASU). The session utilized a cross-departmental approach, engaging staff from IT, Library Services, Faculty Development, AI Initiatives, and Learning Media Production. Participants completed modules on ADA compliance in higher education, neurodiversity, Universal Design for Learning (UDL), and the role of AI in supporting students with disabilities. Interdisciplinary teams conducted intensive 35-minute peer discussions on seven diverse student disability profiles, followed by a one-hour facilitated plenary session to identify specific AT interventions and institutional supports. The training successfully bridged the gap between academic theory and practical AT application. 100% of participants reported increased competency in identifying AT solutions to enhance accessibility and student success across the university system.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

Maine CITE conducted a high-impact AT immersion session for rural high school students with disabilities at the USM Gorham campus. The session focused on identifying AT solutions for the workplace and daily living. Participants engaged in hands-on evaluations of mobility, vision, sensory, and switch-access technologies. This outreach strengthened the students' capacity for self-advocacy and introduced them to state-funded resources (AT4Maine) essential for successful transition to the workforce.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. Maine CITE conducted a high-impact, full-day outreach initiative at the Maine Homeschool Conference held at the Augusta Civic Center. The event served a diverse population of approximately 800 attendees. Public Awareness: Staff provided information on Assistive Technology (AT) and Maine CITE programs to a significant volume of participants. Engagement focused on increasing statewide awareness of AT solutions across the lifespan. Collaborative Support: In partnership with the Autism Society of Maine, Maine CITE facilitated a sensory break-out room. This provided essential accommodations for children with sensory processing needs, demonstrating the practical application of AT in public spaces. Service Utilization: Direct interactions resulted in numerous inquiries regarding the AT4Maine device lending library. Multiple parents and students identified specific AT needs and committed to utilizing the lending library for future device trials and evaluations. Interagency Networking: Maine CITE engaged in strategic networking with various state and community organizations to strengthen referral pathways and collaborative service delivery.

2. Maine CITE participated in the inaugural Maine Innovation Summit and Technology Expo in Portland, engaging with a broad spectrum of assistive technology (AT) stakeholders. The event served as a high-impact venue for promoting state leadership in AT and increasing public awareness of available resources.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 65 18 83
Family Members, Guardians and Authorized Representatives 38 12 50
Representative of Education 15 00 15
Representative of Employment 11 00 11
Representative of Health, Allied Health, and Rehabilitation 30 08 38
Representative of Community Living 68 10 78
Representative of Technology 03 00 03
Unable to Categorize 00 00 00
Total 230 48 278

Referral Types:

In FY25, outreach opportunities were used to engage with people by having audience-specific AT devices in our displays. This enabled hands-on opportunities to learn about AT and related resources. Data indicated that 20% of the I&A came from outreach events. Also, word of mouth from prior customers was 14% of our referral sources.

Referral Sources:

We met with digital equity networks across the state to build awareness of Title 2 accessibility regulations. This opportunity increased our outreach to rural and aging populations and created new partnerships with advocacy groups, including transportation, digital equity, and aging resources. Almost 60% of our referrals came from non-metro locations.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Yes
Yes
We worked with several State DOE programs within the Office of Special Services & Inclusive Education (OSSIE). Maie CITE presented in-person accessibility trainings and overview presentations about AT to create inclusive classroom settings.
We have increased attendance to Accessible Content webinars by educators. And we have had increased requests for educators to borrow AT for students and teacher training events.

3. What focus areas(s) were addressed by the initiative?

Education,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Training,

Yes
Yes
Maine CITE delivered a comprehensive Assistive Technology (AT) training session for participants of the Maine Department of Labor’s Venturing into Independence and Building skills for Employment (VIBE) program. Held at the University of Southern Maine (USM) Gorham campus, this two-week residential program serves high school students with disabilities from rural communities across the state to facilitate transition to post-secondary education and employment.
Maine CITE facilitated interactive learning stations where 15 total participants (students and staff) engaged in device trials. Demonstrations spanned multiple AT categories, including: Mobility, Recreation, Vision, Sensory, and Alternative Access: Comprehensive informational materials were provided to students and VIBE staff to ensure continued engagement with Maine CITE services and the state lending library post-program.

3. What focus areas(s) were addressed by the initiative?

Education, Employment, Community Participation and Integration,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Information & Assistance,

Yes
Yes
Maine CITE delivered a comprehensive annual training series to all five of the state’s Area Agencies on Aging (AAAs) to enhance the competency of aging-network professionals in Assistive Technology (AT) services. Utilizing a hybrid approach of in-person sessions and synchronous remote learning (Zoom), the program ensured participation from staff within outlying rural networks and specialized sub-programs, addressing geographic barriers to professional development. This included hands-on demonstrations of AT devices, providing staff with the tactile experience necessary to make informed recommendations to consumers. Sessions focused on the practical use of the AT4Maine lending process. The goal was to increase AT knowledge across the state’s aging services infrastructure.
By implementing targeted outreach that highlights practical Assistive Technology (AT) application scenarios and streamlines the device loan process, the program has realized increased referrals from Area Agencies on Aging (AAAs). These referrals encompass a broad range of service requests, including: Connections to state and local AT resources and increased participation in the AT4Maine device lending and reuse programs. In collaboration with Spurwink ALLTECH, Maine CITE developed and implemented a comprehensive statewide AT Reuse Network List.
https://spurwinkalltech.org/resources/

3. What focus areas(s) were addressed by the initiative?

Housing/Home Automation, Community Participation and Integration, Recreation/Leisure, Health, Aging,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Reuse, Information & Assistance,

Yes
Yes
Early in FY25, we worked with the Office of Aging and Disability Services (OADS) as they started development of a screening tool to assist the AAA networks in making more effective referrals to statewide resources.
Several discussions were held before OADS placed this project on the shelf in early 2025. As a result of these discussions, Maine CITE continued to do outreach to AAA and share resources as part of the annual trainings.

3. What focus areas(s) were addressed by the initiative?

Aging, Aging and Disability Network/No Wrong Door,

4. What AT Act authorized activity(s) were addressed?

Information & Assistance, Public Awareness,

Additional Coordination/Collaboration activities 0

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

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This FY24 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.