National Assistive Technology Act Data System
Annual Progress Report - Full Report
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California 2025
General Information
Statewide AT Program (Information to be listed in national State AT Program Directory)
Lead Agency
Implementing Entity
Program Director and Other Contacts
Person Responsible for completing this form if other than Program Director
Certifying Representative
State Financing
| Did your approved state plan for this reporting period include any State Financing? | Yes |
|---|---|
| Did your approved state plan for this reporting period include conducting a Financial Loan Program? | Yes |
| Area of Residence | Total | ||
|---|---|---|---|
|
Metro RUCC 1-3 |
Non-Metro RUCC 4-9 |
||
| Approved Loan made | 00 | 00 | 00 |
| Approved Not made | 00 | 00 | 00 |
| Rejected | 00 | 00 | 00 |
| Total | 00 | 00 | 00 |
2. Income of Applicants to Whom Loans Were Made
| Lowest Income: | $0 | Highest Income: | $0 |
|---|
| Sum of Incomes | Loans Made | Average Annual Income |
|---|---|---|
| $0 | 00 | $0 |
| Income Ranges | Total | ||||||
|---|---|---|---|---|---|---|---|
| $15,000 or Less |
$15,001- $30,000 |
$30,001- $45,000 |
$45,001- $60,000 |
$60,001- $75,000 |
$75,001 or More |
||
| Number of Loans | 00 | 00 | 00 | 00 | 00 | 00 | 00 |
| Percentage of Loans | 0% | 0% | 0% | 0% | 0% | 0% | 100% |
3. Loan Type
| Type of Loan | Number of Loans | Percentage of loans |
|---|---|---|
| Revolving Loans | 00 | 0% |
| Partnership Loans | ||
| Without interest buy-down or loan guarantee | 00 | 0% |
| With interest buy-down only | 00 | 0% |
| With loan guarantee only | 00 | 0% |
| With both interest buy-down and loan guarantee | 00 | 0% |
| Total | 00 | 100% |
| Type of Loan | Number of Loans | Dollar Value of Loans |
|---|---|---|
| Revolving Loans | 00 | $0 |
| Partnership Loans | 00 | $0 |
| Total | 00 | $0 |
4. Interest Rates
| Lowest | 0% |
|---|---|
| Highest | 0% |
| Sum of Interest Rates | Number of Loans Made | Average Interest Rate |
|---|---|---|
| 00 | 00 | 0% |
| Interest Rate | Number of loans |
|---|---|
| 0.0% to 2.0% | 00 |
| 2.1% to 4.0% | 00 |
| 4.1% to 6.0% | 00 |
| 6.1% to 8.0% | 00 |
| 8.1% - 10.0% | 00 |
| 10.1%-12.0% | 00 |
| 12.1%-14.0% | 00 |
| 14.1% + | 00 |
| Total | 00 |
5. Types and Dollar Amounts of AT Financed
| Type of AT | Number of Devices Financed | Dollar Value of Loans |
|---|---|---|
| Vision | 00 | $0 |
| Hearing | 00 | $0 |
| Speech communication | 00 | $0 |
| Learning, cognition, and developmental | 00 | $0 |
| Mobility, seating and positioning | 00 | $0 |
| Daily living | 00 | $0 |
| Environmental adaptations | 00 | $0 |
| Vehicle modification and transportation | 00 | $0 |
| Computers and related | 00 | $0 |
| Recreation, sports, and leisure | 00 | $0 |
| Total | 00 | $0 |
6. Defaults
| Number Loans in default | 00 |
|---|---|
| Net loss for loans in default | $0 |
B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services
1. Overview of Activities Performed
| How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? | 2 |
|---|
Activity 1
| How would you describe this state financing activity? | Telecommunications equipment distribution |
|---|
2. Geographic Distribution, Number of Individuals Who Acquired AT Devices and Services and Number for whom Performance Measure Data are Collected
| County of Residence | Individuals Served |
|---|---|
| A. Metro (RUCC 1-3) | 600 |
| B. Non-Metro (RUCC 4-9) | 54 |
| C. Total Served | 654 |
| Performance Measure | |
|---|---|
| D. Excluded from Performance Measure | 0 |
| E. Number of Individuals Included in Performance Measures | 654 |
If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:
3. Types and Dollar Amounts of AT Funded
| Type of AT Device / Service | Number of Devices Funded | Value of AT Provided |
|---|---|---|
| Vision | 0 | $0 |
| Hearing | 0 | $0 |
| Speech communication | 1308 | $529,913 |
| Learning, cognition, and developmental | 0 | $0 |
| Mobility, seating and positioning | 0 | $0 |
| Daily living | 0 | $0 |
| Environmental adaptations | 0 | $0 |
| Vehicle modification and transportation | 0 | $0 |
| Computers and related | 0 | $0 |
| Recreation, sports, and leisure | 0 | $0 |
| Total | 1308 | $529,913 |
Activity 2
| How would you describe this state financing activity? | Telecommunications equipment distribution |
|---|
2. Geographic Distribution, Number of Individuals Who Acquired AT Devices and Services and Number for whom Performance Measure Data are Collected
| County of Residence | Individuals Served |
|---|---|
| A. Metro (RUCC 1-3) | 392 |
| B. Non-Metro (RUCC 4-9) | 31 |
| C. Total Served | 423 |
| Performance Measure | |
|---|---|
| D. Excluded from Performance Measure | 0 |
| E. Number of Individuals Included in Performance Measures | 423 |
If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:
3. Types and Dollar Amounts of AT Funded
| Type of AT Device / Service | Number of Devices Funded | Value of AT Provided |
|---|---|---|
| Vision | 7 | $2,022 |
| Hearing | 0 | $0 |
| Speech communication | 960 | $361,723 |
| Learning, cognition, and developmental | 0 | $0 |
| Mobility, seating and positioning | 0 | $0 |
| Daily living | 0 | $0 |
| Environmental adaptations | 0 | $0 |
| Vehicle modification and transportation | 0 | $0 |
| Computers and related | 0 | $0 |
| Recreation, sports, and leisure | 0 | $0 |
| Total | 967 | $363,745 |
C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost
1. Overview of Activities Performed
| How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? | 0 |
|---|
D. Anecdote
This consumer is an 8-year-old boy diagnosed with Autism, ADHD, and Generalized Anxiety Disorder. His conditions limited his ability to verbally communicate and express emotions, often leading to frustration and social isolation. His family sought an Augmentative and Alternative Communication (AAC) device to help him communicate and connect with others more effectively. Disability Resource Center (DRC) staff provided him with a tablet equipped with seven different speech generating applications tailored for communication support. The AAC device allowed him to express his needs and interact with others using visual symbols and text-to-speech output. The device also supported his learning and social engagement by giving him a consistent, reliable communication tool. The young boy’s reaction was heartwarming—his eyes lit up as he typed his first words and heard them spoken aloud. He was filled with excitement and pride as he began to express himself using the device. His family was equally thrilled, expressing deep gratitude to DRC and the Ability Tools program for helping him find his voice and confidence.
This anecdote was shared by a Voice Options consumer, a 24-year-old woman: “I have Down Syndrome and a developmental disability, and for most of my life, communicating was very hard for me. I didn’t have an AAC device when I was younger, so I had to rely on pointing and simple gestures to tell people what I needed. Many times, my family and friends didn’t understand me, and that made me feel frustrated and alone. My parents couldn’t afford to buy a device, and even though we tried for over a year to get one through my insurance, it didn’t work out. They connected me with a Speech-Language Pathologist (SLP) , but I still didn’t have a way to communicate. Then my SLP told us about the Disabled Resources Center and the Voice Options Program. That’s when everything changed. Through the Voice Options Program, I finally got my own AAC device. Now, I can express my feelings, needs, and wants clearly. My family understands me better, and we feel closer than ever. My friends talk to me more, and I can join conversations instead of feeling left out. Having a voice has given me confidence and independence. For the first time, people really hear me. I feel happy because I can tell them what I think and how I feel. Thanks to this program, I feel heard, understood, included, and that means everything to me.”
E. Performance Measures
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| 1. Could only afford the AT through the AT program. | 07 | 00 | 413 | 420 |
| 2. AT was only available through the AT program. | 01 | 00 | 02 | 03 |
| 3. AT was available through other programs, but the system was too complex or the wait time too long. | 00 | 00 | 00 | 00 |
| 4. Subtotal | 08 | 00 | 415 | 423 |
| 5. None of the above | 00 | 00 | 00 | 00 |
| 6. Subtotal | 08 | 00 | 415 | 423 |
| 7. Nonrespondent | 00 | 00 | 654 | 654 |
| 8. Total | 08 | 00 | 1,069 | 1,077 |
| 9. Performance on this measure | 100% | NaN% | 38.82% | |
F. Customer Satisfaction
| Customer Rating of Services | Number of Customers | Percent |
|---|---|---|
| Highly satisfied | 95 | 8.82% |
| Satisfied | 129 | 11.98% |
| Satisfied somewhat | 00 | 0% |
| Not at all satisfied | 00 | 0% |
| Nonrespondent | 853 | 79.2% |
| Total Surveyed | 1,077 | |
| Response rate % | 20.8% |
G. Notes:
654 acquisition activities were un entered in NATADS day to day. As a result, the bulk numbers were entered manually into the APR. Performance measures were entered, but satisfaction measures had not been collected. This is why there was a significant increase in "Nonrespondent" ratings.
Reutilization
A. Number of Recipients of Reused Devices
| Activity | Number of Individuals Receiving a Device from Activity |
|---|---|
| A. Device Exchange | 02 |
| B. Device Refurbish/Repair - Reassign and/or Open Ended Loan | 2,163 |
| C. Total | 2,165 |
| Performance Measure | |
|---|---|
| D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. | 00 |
| E. Number of Individuals Included in Performance Measures | 2,165 |
If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance
B. Device Exchange Activities
| Type of AT Device | Number of Devices Exchanged | Total Estimated Current Purchase Price | Total Price for Which Device(s) Were Exchanged | Savings to Consumers |
|---|---|---|---|---|
| Vision | 00 | $0 | $0 | $0 |
| Hearing | 00 | $0 | $0 | $0 |
| Speech Communication | 00 | $0 | $0 | $0 |
| Learning, Cognition and Developmental | 00 | $0 | $0 | $0 |
| Mobility, Seating and Positioning | 01 | $150 | $0 | $150 |
| Daily Living | 01 | $40 | $0 | $40 |
| Environmental Adaptations | 00 | $0 | $0 | $0 |
| Vehicle Modification & Transportation | 00 | $0 | $0 | $0 |
| Computers and Related | 00 | $0 | $0 | $0 |
| Recreation, Sports and Leisure | 00 | $0 | $0 | $0 |
| Total | 02 | $190 | $0 | $190 |
C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities
| Type of AT Device | Number of Devices Reassigned/Refurbished and Repaired | Total Estimated Current Purchase Price | Total Price for Which Device(s) Were Sold | Savings to Consumers |
|---|---|---|---|---|
| Vision | 16 | $6,749 | $0 | $6,749 |
| Hearing | 00 | $0 | $0 | $0 |
| Speech Communication | 49 | $32,655 | $0 | $32,655 |
| Learning, Cognition and Developmental | 06 | $2,813 | $0 | $2,813 |
| Mobility, Seating and Positioning | 1,998 | $388,358 | $0 | $388,358 |
| Daily Living | 1,001 | $2,046,595 | $0 | $2,046,595 |
| Environmental Adaptations | 262 | $12,660 | $0 | $12,660 |
| Vehicle Modification & Transportation | 01 | $5,000 | $0 | $5,000 |
| Computers and Related | 07 | $1,757 | $0 | $1,757 |
| Recreation, Sports and Leisure | 04 | $36 | $0 | $36 |
| Total | 3,344 | $2,496,623 | $0 | $2,496,623 |
D. Anecdote
This consumer, an adult woman, needed an electric wheelchair to walk her emotional support animal and move around her apartment complex. She could not afford a suitable device through her insurance in a timely manner. She needed a reliable mobility solution to maintain her independence in the community. The AT Coordinator and Pearls Coach collaborated to provide a refurbished electric wheelchair from the Resources for Independent Living’s (RIL) reuse program. They used the Keep the Wheels Rolling Fund (KWRF) grant to refurbish the chair and replace the battery. The wheelchair was delivered to the consumer so she could start using it immediately. She was highly satisfied with the wheelchair and the support received from RIL. She expressed her gratitude for being able to exercise her emotional support animal and navigate her apartment complex independently. She was delighted to regain her mobility and engage more actively in community living.
E. Performance Measures
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| 1. Could only afford the AT through the AT program. | 06 | 05 | 1,707 | 1,718 |
| 2. AT was only available through the AT program. | 00 | 01 | 194 | 195 |
| 3. AT was available through other programs, but the system was too complex or the wait time too long. | 00 | 00 | 02 | 02 |
| 4. Subtotal | 06 | 06 | 1,903 | 1,915 |
| 5. None of the above | 00 | 00 | 144 | 144 |
| 6. Subtotal | 06 | 06 | 2,047 | 2,059 |
| 7. Nonrespondent | 00 | 00 | 106 | 106 |
| 8. Total | 06 | 06 | 2,153 | 2,165 |
| 9. Performance on this measure | 100% | 100% | 88.39% | |
F. Customer Satisfaction
| Customer Rating of Services | Number of Customers | Percent |
|---|---|---|
| Highly satisfied | 1,561 | 72.1% |
| Satisfied | 601 | 27.76% |
| Satisfied somewhat | 02 | 0.09% |
| Not at all satisfied | 00 | 0% |
| Nonrespondent | 01 | 0.05% |
| Total Surveyed | 2,165 | |
| Response rate % | 99.95% |
G. Notes:
Device Loan
A. Short-Term Device Loans by Type of Purpose
| Primary Purpose of Short-Term Device Loan | Number |
|---|---|
| Assist in decision-making (device trial or evaluation) | 1,855 |
| Serve as loaner during service repair or while waiting for funding | 13 |
| Provide an accommodation on a short-term basis for a time-limited event/situation | 12 |
| Conduct training, self-education or other professional development activity | 07 |
| Total | 1,887 |
B. Short-Term Device Loan by Type of Borrower
| Type of Individual or Entity | Number of Device Borrowers | ||
|---|---|---|---|
| Desicion-making | All other Purposes | Total | |
| Individuals with Disabilities | 1,525 | 22 | 1,547 |
| Family Members, Guardians, and Authorized Representatives | 60 | 02 | 62 |
| Representative of Education | 148 | 04 | 152 |
| Representative of Employment | 07 | 00 | 07 |
| Representatives of Health, Allied Health, and Rehabilitation | 95 | 03 | 98 |
| Representatives of Community Living | 04 | 00 | 04 |
| Representatives of Technology | 16 | 01 | 17 |
| Total | 1,855 | 32 | 1,887 |
C. Length of Short-Term Device Loans
| Length of Short-Term Device Loan in Days | 30 |
|---|
D. Types of Devices Loaned
| Type of AT Device | Number of Devices | ||
|---|---|---|---|
| Desicion-making | All other Purposes | Total | |
| Vision | 76 | 04 | 80 |
| Hearing | 18 | 01 | 19 |
| Speech Communication | 1,118 | 06 | 1,124 |
| Learning, Cognition and Developmental | 49 | 02 | 51 |
| Mobility, Seating and Positioning | 90 | 07 | 97 |
| Daily Living | 153 | 04 | 157 |
| Environmental Adaptations | 62 | 08 | 70 |
| Vehicle Modification and Transportation | 02 | 00 | 02 |
| Computers and Related | 460 | 06 | 466 |
| Recreation, Sports and Leisure | 85 | 01 | 86 |
| Total | 2,113 | 39 | 2,152 |
E. Anecdote
This consumer, a bright and social woman with Cerebral Palsy, depends on her speech-generating device to communicate. She accesses her device using a single switch positioned near her right wrist, but her current switch stopped functioning. Without it, she was unable to use her communication device, leaving her temporarily without her primary means of interaction. Staff from the Center for Advanced Research and Technology (CART) evaluated her equipment and determined the switch was no longer operational. Fortunately, a replacement switch from Freedom Switch was available through the Ability Tools lending library. CART’s rehabilitation engineer installed and positioned the loaner switch so this consumer could immediately resume communicating while awaiting her new device through insurance. She was extremely happy to regain her ability to communicate independently. She expressed her gratitude for the prompt support from CART and the Ability Tools program, noting how much it meant to have a backup while waiting for her replacement. The consumer left the appointment smiling and relieved, knowing she could continue to express herself freely and without interruption.
F. Access Performance Measures
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| Decided that AT device/service will meet needs | 229 | 22 | 1,456 | 1,707 |
| Decided that an AT device/ service will not meet needs | 09 | 01 | 05 | 15 |
| Subtotal | 238 | 23 | 1,461 | 1,722 |
| Have not made a decision | 10 | 00 | 31 | 41 |
| Subtotal | 248 | 23 | 1,492 | 1,763 |
| Nonrespondent | 06 | 00 | 86 | 92 |
| Total | 254 | 23 | 1,578 | 1,855 |
| Performance on this measure | 95.97% | 100% | 97.92% | |
G. Acquisition Performance Measures
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| 1. Could only afford the AT through the AT program. | 08 | 00 | 08 | 16 |
| 2. AT was only available through the AT program. | 01 | 00 | 02 | 03 |
| 3. AT was available through other programs, but the system was too complex or the wait time too long. | 00 | 00 | 00 | 00 |
| 4. Subtotal | 09 | 00 | 10 | 19 |
| 5. None of the above | 02 | 00 | 03 | 05 |
| 6. Subtotal | 11 | 00 | 13 | 24 |
| 7. Nonrespondent | 01 | 00 | 07 | 08 |
| 8. Total | 12 | 00 | 20 | 32 |
| 9. Performance on this measure | 81.82% | NaN% | 76.92% | |
H. Customer Satisfaction
| Customer Rating of Services | Number of Customers | Percent |
|---|---|---|
| Highly satisfied | 876 | 46.42% |
| Satisfied | 229 | 12.14% |
| Satisfied somewhat | 05 | 0.26% |
| Not at all satisfied | 00 | 0% |
| Nonrespondent | 777 | 41.18% |
| Total Surveyed | 1,887 | |
| Response rate % | 58.82% |
I. Notes:
521 Device Loan activities were un entered in NATADS day to day. As a result, the bulk numbers were entered manually into the APR. Performance measures were entered, but satisfaction measures had not been collected. This is why there was a significant increase in "Nonrespondent" ratings.
Device Demonstration
A. Number of Device Demonstrations by Device Type
| Type of AT Device / Service | Number of Demonstrations of AT Devices / Services |
|---|---|
| Vision | 46 |
| Hearing | 08 |
| Speech Communication | 969 |
| Learning, Cognition and Developmental | 18 |
| Mobility, Seating and Positioning | 53 |
| Daily Living | 50 |
| Environmental Adaptations | 22 |
| Vehicle Modification and Transportation | 01 |
| Computers and Related | 152 |
| Recreation, Sports and Leisure | 21 |
| Total # of Device Demonstrations | 1,340 |
B. Types of Participants
| Type of Participant | Decision-Makers | Other Participants | Total |
|---|---|---|---|
| Individuals with Disabilities | 1,270 | 17 | 1,287 |
| Family Members, Guardians, and Authorized Representatives | 22 | 130 | 152 |
| Representatives of Education | 19 | 00 | 19 |
| Representatives of Employment | 02 | 01 | 03 |
| Health, Allied Health, Rehabilitation | 22 | 21 | 43 |
| Representative of Community Living | 01 | 02 | 03 |
| Representative of Technology | 04 | 01 | 05 |
| Total | 1,340 | 172 | 1,512 |
C. Number of Referrals
| Type of Entity | Number of Referrals |
|---|---|
| Funding Source (non-AT program) | 61 |
| Service Provider | 17 |
| Vendor | 137 |
| Repair Service | 00 |
| Others | 01 |
| Total | 216 |
D. Anecdote
This consumer is an adult woman who experienced an unexpected fall, leaving her unable to bear weight on her lower body. The hospital provided her with a wheelchair, but it was too bulky and difficult to maneuver in her small home. She needed another mobility option that was lighter and easier to use. Assistive Technology Exchange Center (ATEC) staff provided demonstrations of both a quad cane and a folding walker. After trying both devices, the consumer decided to borrow them during her 12-week recovery. She was provided with both demonstration and loan services to meet her mobility needs. The consumer was relieved and grateful for the quick support. She found the walker and cane easy to use and especially helpful for regaining independence. She noted that the walker helped her transition more comfortably back to walking.
E. Performance Measures
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| Decided that AT device/service will meet needs | 78 | 13 | 1,132 | 1,223 |
| Decided that an AT device/ service will not meet needs | 00 | 00 | 05 | 05 |
| Subtotal | 78 | 13 | 1,137 | 1,228 |
| Have not made a decision | 08 | 04 | 83 | 95 |
| Subtotal | 86 | 17 | 1,220 | 1,323 |
| Nonrespondent | 03 | 01 | 13 | 17 |
| Total | 89 | 18 | 1,233 | 1,340 |
| Performance on this measure | 87.64% | 72.22% | 92.21% | |
F. Customer Satisfaction
| Customer Rating of Services | Number of Customers | Percent |
|---|---|---|
| Highly satisfied | 498 | 32.94% |
| Satisfied | 295 | 19.51% |
| Satisfied somewhat | 06 | 0.4% |
| Not at all satisfied | 00 | 0% |
| Nonrespondent | 713 | 47.16% |
| Total | 1,512 | |
| Response rate % | 52.84% |
G. Notes:
526 Demonstration activities were un entered in NATADS day to day. As a result, the bulk numbers were entered manually into the APR. Performance measures were entered, but satisfaction measures had not been collected. This is why there was a significant increase in "Nonrespondent" ratings.
Overall Performance Measures
Overall Acquisition Performance Measure
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| 1. Could only afford the AT through the AT program. | 21 | 05 | 2,128 | 2,154 |
| 2. AT was only available through the AT program. | 02 | 01 | 198 | 201 |
| 3. AT was available through other programs, but the system was too complex or the wait time too long. | 00 | 00 | 02 | 02 |
| 4. Subtotal | 23 | 06 | 2,328 | 2,357 |
| 5. None of the above | 02 | 00 | 147 | 149 |
| 6. Subtotal | 25 | 06 | 2,475 | 2,506 |
| 7. Nonrespondent | 01 | 00 | 767 | 768 |
| 8. Total | 26 | 06 | 3,242 | 3,274 |
| 9. Performance on this measure | 92% | 100% | 71.9% | 72.11% |
| ACL Performance Measure | 85% | |||
| Met/Not Met | Not Met | |||
Overall Access Performance Measure
| Response | Primary Purpose for Which AT is Needed | Total | ||
|---|---|---|---|---|
| Education | Employment | Community Living | ||
| Decided that AT device/service will meet needs | 307 | 35 | 2,588 | 2,930 |
| Decided that an AT device/ service will not meet needs | 09 | 01 | 10 | 20 |
| Subtotal | 316 | 36 | 2,598 | 2,950 |
| Have not made a decision | 18 | 04 | 114 | 136 |
| Subtotal | 334 | 40 | 2,712 | 3,086 |
| Nonrespondent | 09 | 01 | 99 | 109 |
| Total | 343 | 41 | 2,811 | 3,195 |
| Performance on this measure | 93.77% | 87.8% | 95.34% | 95.07% |
| ACL Performance Measure | 90% | |||
| Met/Not Met | Met | |||
Overall Satisfaction Rating
| Customer Rating of Services | Percent | ACL Target | Met/Not Met |
|---|---|---|---|
| Highly satisfied and satisfied | 99.70% | 95% | Met |
| Response Rate | 64.70% | 90% | Not Met |
Educational/Training Activities
A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution
| Type of Participant | Number |
|---|---|
| Individuals with Disabilities | 18 |
| Family Members, Guardians and Authorized Representatives | 41 |
| Representatives of Education | 42 |
| Representatives of Employment | 46 |
| Rep Health, Allied Health, and Rehabilitation | 27 |
| Representatives of Community Living | 114 |
| Representatives of Technology | 137 |
| Unable to Categorize | 49 |
| TOTAL | 474 |
| Metro | Non Metro | Unknown | TOTAL |
|---|---|---|---|
| 413 | 54 | 07 | 474 |
B. Educational/Training Activity Topics
| Primary Topic of Educational/Training Activities | Participants |
|---|---|
| AT Products/Services | 314 |
| AT Funding/Policy/ Practice | 00 |
| Combination of any/all of the above | 16 |
| Information Technology/Telecommunication Access | 37 |
| Transition | 107 |
| Total | 474 |
C. Description of Educational/Training Activities
Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:
On November 7th, 2024, Ability Tools hosted a webinar featuring the latest installment in our ongoing series “LATest & GreATest” featuring: Braze Mobility and Wheeleez. Participants were encouraged to join our team in learning, directly from the vendors, about Braze Mobility’s blind spot sensors for wheelchairs and Wheeleez’s all-terrain wheelchair conversion kits. Participants were able to learn how these cutting-edge solutions elevate accessibility whether navigating the sand or everyday obstacles!
Briefly describe one educational/training activity related to transition conducted during the reporting period:
On November 14th, 2024, Amora Stahl, an Ability Tools Program Coordinator, provided training for the state of California’s AT Advocates on AT and Healthcare/Rehabilitation services. These trainings are crucial, as they work within the hub and spokes model, ensuring those most ingrained in and providing support to their communities are receiving the training needed to maximize their reach and skill in supporting community needs. The training covered various aspects of healthcare, rehabilitation services, and assistive technologies associated with transition/diversion from healthcare settings to independent living settings such as mobility aids, cognitive aids, and funding options such as Medicaid (MediCal), Medicare, and State Programs. AT Assessment techniques were discussed as well as DME and what may or may not be covered depending on an individual’s healthcare provider.
Briefly describe one educational/training activity related to Information and Communication Technology accessibility:
CFILC’s Ability Tools Program and Epic MyChart hosted an educational event on February 25th, 2025, at 11:00 AM PST. The event was titled "From Coverage to Connection: A Guide to Epic MyChart Telehealth Services." Participants learned how to confidently navigate telehealth, explore accessibility features, and gain practical tips for using Epic MyChart services effectively. Many major healthcare providers, including Kaiser, One Community Health, Hills Physicians, Planned Parenthood, Sutter, UC Davis Health, and Cedars-Sinai, use Epic MyChart to connect patients with their health information and virtual care. The ubiquity of this app in healthcare settings makes it crucial that patients learn to use the digital accessibility features of this app, enabling patients to independently navigate their health journeys, which is crucial to their well-being.
D. IT/Telecommunications Educational/Training Activity Performance Measure
| Outcome/Result From IT/Telecommunications Educational/Training Activities Received | Number |
|---|---|
| IT and Telecommunications Procurement or Dev Policies | 13 |
| Training or Technical Assistance will be developed or implemented | 11 |
| No known outcome at this time | 10 |
| Nonrespondent | 03 |
| Total | 37 |
| Performance Measure Percentage | 64.9% |
| ACL Target Percentage | 70% |
| Met/Not Met | Not Met |
E. Notes:
The IT/Telecommunications Educational/Training Activities Performance Measure fell just shy of the ACL Target Percentage. This is because we collect performance measures upon registration, in order to ensure a 100% response rate. We frame the question in a way that asks individuals to identify why they are attending. We have found that this approach results in more instances of folks who have not yet determined how this educational event will serve them, but it ultimately results in more robust data, as we have a 100% response rate of honest answers, rather than a considerably smaller response rate that provides less data.
Technical Assistance
A. Frequency and Nature of Technical Assistance
| Education | 20% |
|---|---|
| Employment | 20% |
| Health, Allied Health, Rehabilitation | 20% |
| Community Living | 20% |
| Technology (IT, Telecom, AT) | 20% |
| Total | 100% |
B. Description of Technical Assistance
Describe Innovative one high-impact assistance activity that is not related to transition:
In October 2024, DOR publicly stated that they would be restructuring the State AT program. As a result of this decision, Ability Tools provided Technical Assistance to provide support in the restructuring. Ability Tools provided data on how the program has historically operated and how other AT programs have historically and currently operated across the nation. CFILC was able to provide data on activity definitions, activity deliverable implementation and outcomes, along with current challenges and successes of the existing AT program model.
Breifly describe one technical assistance activity related to transition conducted during the reporting period:
The Ability Tools team invited Guided Hands, a hand mobility assistive device, to present for our LATest and GreAtest series and introduce the vendor to our network. Ability Tools was attempting to support DLDCs with low loan numbers and provided ongoing 1:1s to help individual centers increase their engagement. In response to this need, the DLDC Ability Tools Program Coordinator provided a Community Partnership Training to DLDCs on how to collaborate with community partners and increase engagement with DLDCs. SVILC, one of the now retired DLDCs, subsequently reached out to community-based organizations and demonstrated Guided Hands for a clinic. This clinic was responsible for a substantial increase to SVILC’s secondary loans, with 72 loans in total just from the two Guided Hands devices in inventory. Additionally, the investment in Guided Hands devices ultimately resulted in SVILC developing a partnership with Marin Ventures, a community engagement day program for adults with disabil
C. Notes:
Public Awareness
Public Awareness Activities
Public Awareness Narratives
Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.
1. Ability Tools tabled at the first Abilities Expo of the year, which took place at the Los Angeles Convention Center in Southern California. The Los Angeles Abilities Expo is the largest AT Event in the state of California, and the organizers always provide the showcase booth to us for no charge. This is always our team’s largest event, drawing thousands of attendees over the course of the three-day event. Ability Tools created an exciting spy-themed experience, fully immersing visitors of all ages and providing missions for the attendees to complete, helping develop knowledge and skills while giving folks the opportunity to earn prizes. People were given a mission sheet to collect stickers, would get a unique sticker and prize for every completed mission and a prize bag with small AT devices for completing the entire mission briefing. Our team engaged attendees with mission briefings on the latest advancements in assistive technology (AT), including Smart Home Solutions, Technology for Aging Adults, AT for Employment and Education, and the Calm Command Center. We also included a live demonstration on how to create a Corsi-Rosenthal air filter using a box fan and air filters and were joined by the Disability Disaster Access and Resources team, who showcased a table on emergency prep resources and recovery tools. 2025 Participant Total - 9686 Fri-2915, Sat-4437, Sun-2334
2. Ability Tools Staff proudly tabled at our member center, DRAIL’s, 2nd Annual Disability Awareness Day, connecting with more than 500 participants throughout the event. Our team hosted an accessible 8-foot table display featuring a curated selection of assistive technology focused on Daily Living, Learning & Cognition, and Emergency Preparedness. Throughout the day, we engaged with attendees of all ages, demonstrating practical tools that support independence, safety, and everyday accessibility. Hands-on demonstrations sparked meaningful conversations about how assistive technology can remove barriers and enhance quality of life.
Information And Assistance
| Types of Recipients | AT Device/ Service |
AT Funding | Total |
|---|---|---|---|
| Individuals with Disabilities | 487 | 01 | 488 |
| Family Members, Guardians and Authorized Representatives | 348 | 00 | 348 |
| Representative of Education | 01 | 00 | 01 |
| Representative of Employment | 06 | 00 | 06 |
| Representative of Health, Allied Health, and Rehabilitation | 06 | 00 | 06 |
| Representative of Community Living | 01 | 00 | 01 |
| Representative of Technology | 00 | 00 | 00 |
| Unable to Categorize | 02 | 00 | 02 |
| Total | 851 | 01 | 852 |
Referral Types:
The primary referral source for Ability Tools is 211, a free service connecting individuals to local community services, with whom Ability Tools communicates regularly to ensure our contact and service information remains up to date. Following 211, the second most common referrals results from online research, via our website or social media. Through CFILC’s partnerships with energy providers to implement our Disability Disaster Access and Resources Program that supports people needing backup batteries to support their AT during a power outage, emergency preparedness program funders, like Pacific Gas and Electric (PG&E) and Southern California Edison (SCE) provide frequent referrals from their call centers. Ability Tools regularly supports and collaborates with Independent Living Centers (ILC), Area Agencies on Aging (AAA), Aging and Disability Resource Centers (ADRC), and Regional Centers to create comprehensive support for those in need of AT. Consumers will frequently contact the Ability Tools line for low-cost internet information, for whom our I&A Specialist usually provides the Lifeline application link for the up to $10 discount and the link to the low-cost internet plan offered by their provider. Ability Tools maintains statewide resources, such as a county-by-county mobility resource guide and reuse resource listings, while working closely with the listed organizations, this information sharing fortifies relationships and increases potential exchange of referrals. Ability Tools, and the AT Network it facilitates, perform outreach at events across the state, statewide educational events, educational blogs and newsletters which leads directly to increases in Information and Assistance activities, in particular in relation to higher in-person activities, which results in higher instances of reconnection. In accordance with California’s refueling laws, which stipulate that an individual with a disability is entitled to assistance in refueling their vehicle, there are signs posted throughout the state which provide the Ability Tools I&A number as a resource to report instances where individuals were not provided with the support which they are entitled to. Many of the resources created can help people nationwide, including organizations and services that support individuals across the country. We have blogs with helpful information for people looking for life or job resources, especially for those moving to California. Our I&A line receives calls from individuals wishing to relocate to California, and our I&A Staff provide details on their local DOR office and Independent Living Center to help them get settled and access the support and services they need.
Referral Sources:
The referrals received from Other Program Area Entity/Provider (like 211) account for roughly 40% of all referrals, their reach is statewide, and Ability Tools stays in regular communication with them to ensure they receive any updates and can make appropriate referrals. About 20% of referrals come from Self-Referral by website, social media or other online outreach. 15% of our referrals typically come from a friend, family member or other individual who has connected with us via outreach events or who has received services from us before. Around 10% of our referrals come from Health and Insurance Care Entities/Providers who distribute Ability Tools materials at their locations, to support AT acquisition for their patients. 5% of calls come from Other Disability & Advocacy Entities, consisting of individual organizations that provide local resources to people with disabilities in their area, who are partner organizations who know us to be a reliable resource for their consumers. About 5% were related to the Disability Disaster Access and Resources (DDAR), CFILC’s emergency response program that provides backup batteries to support electricity dependent AT and GO Bags to program participants. These referrals came directly from funder call centers upon performing customer intake, and by word of mouth from previous program participants. And finally, approx. 5% of referrals are related to Gas Station signs posted across the state to remain in compliance with California’s refueling laws, which stipulate the terms by which an individual with a disability is empowered to retain assistance when refueling their vehicle.
Notes:
Coordination/Collaboration and State Improvement Outcomes
Overview of Coordination/Collaboration Activities
3. What focus areas(s) were addressed by the initiative?
4. What AT Act authorized activity(s) were addressed?
3. What focus areas(s) were addressed by the initiative?
4. What AT Act authorized activity(s) were addressed?
3. What focus areas(s) were addressed by the initiative?
4. What AT Act authorized activity(s) were addressed?
| Additional Coordination/Collaboration activities | 0 |
|---|
Overview of State Improvement Activities
| State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? | 00 |
|---|
Additional And Leveraged Funds
A. Leveraged Funding for State Plan Activities
| Fund Source | Amount | Use of Funds | Data Reported |
|---|---|---|---|
| Public/State Agency | $263,000 | Demonstration | False |
| Private | $99,936 | Demonstration | False |
| Public/State Agency | $152,500 | Device Loan | True |
| Public/State Agency | $148,500 | Demonstration | True |
| Private | $393,181 | Demonstration | False |
| Private | $247,280 | Reuse | True |
| Private | $164,911 | Reuse | True |
| Private | $131,928 | Demonstration | False |
| Private | $95,068 | Demonstration | False |
| Private | $393,181 | Reuse | True |
| Private | $376,929 | Demonstration | False |
| Private | $230,875 | Training | False |
| Private | $376,929 | Public Awareness, I&A | False |
| Federal | $8,173 | Public Awareness, I&A | True |
| Public/State Agency | $529,913 | State Financing | False |
| Private | $659,626 | Training | False |
| Private | $99,936 | Reuse | True |
| Private | $247,280 | Demonstration | False |
| Public/State Agency | $123,852 | Demonstration | False |
| Public/State Agency | $272,073 | State Financing | True |
| Public/State Agency | $74,998 | Training | True |
| Public/State Agency | $74,998 | Public Awareness, I&A | True |
| Private | $471,161 | Reuse | True |
| Public/State Agency | $260,500 | Device Loan | False |
| Public/State Agency | $123,852 | Reuse | True |
| Private | $131,928 | Public Awareness, I&A | False |
| Federal | $8,173 | Training | True |
| Private | $329,707 | Training | False |
| Private | $133,247 | Training | False |
| Private | $95,068 | Reuse | True |
| Amount: $6,718,703 |
For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.
Public/State Agency Demonstration activities ($123,852.31), Private Demonstration activities ($1,344,322.20), Private Public Awareness, I&A activities ($508,857.46), and Private Training activities ($1,353,454.58) were not entered into NATADS as these activities were not reportable activities for the subcontractors doing this work. Deliverables will be updated in the coming contract year.
B. Public Health Workforce Grant Award |
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All Section 4 AT Act grantees were awarded $80,000.00 in supplemental Public Health Workforce grant funding to increase the number of positions within the disability and aging network for public health professionals. Please document below the cumulative status of these funds, FY22 through FY25, as a final closeout report. |
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C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).
During FFY 2024, a staff member had extended medical leave, which cause us to not expend the funds completely.