Statewide AT Program (Information to be listed in national State AT Program Directory)
State AT Program Title:
Assistive Technology in New Hampshire (ATinNH)
State AT Program Title:
State AT Program URL
www.atinnh.org
Mailing Address:
10 West Edge Drive, Suite 101
City:
Durham
State:
New Hampshire
Zip Code:
03824
Program Email:
atproject@unh.edu
Phone:
603-862-1867
TTY:
Lead Agency
Agency Name:
Institute on Disability
Mailing Address:
10 West Edge Drive
City:
Durham
State:
NH
Zip Code:
03824
Program URL:
https://iod.unh.edu/
Implementing Entity
Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:
Program Director and Other Contacts
Program Director for State AT Program (last, first):
Valli, Sara
Title:
Director
Phone:
(603) 862-0357
E-mail:
sara.valli@unh.edu
Program Director at Lead Agency (last, first):
Daniels, Jennifer
Title:
Director
Phone:
603-862-3399
E-mail:
Jennifer.Daniels@unh.edu
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:
Person Responsible for completing this form if other than Program Director
Name (last, first):
Therese Willkomm
Title:
Retired as Director ATinNH after 2024 Fiscal year
Phone:
603-491-6555
E-mail:
Therese.Willkomm@unh.edu
Certifying Representative
Name (last, first):
Jensen, Karen
Title:
Director, Pre-Award Compliance
Phone:
603-862-2172
E-mail:
Karen.Jensen@unh.edu
State Financing
Did your approved state plan for this reporting period include any State Financing?
Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program?
No
B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services
1. Overview of Activities Performed
How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan?
0
C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost
1. Overview of Activities Performed
How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan?
1
Activity 1
How would you describe this state financing activity?
AT Fabrication or AT Maker Program
2. Geographic Distribution and Number of Individuals Served
County of Residence
Individuals Served
A. Metro (RUCC 1-3)
1014
B. Non-Metro (RUCC 4-9)
622
C. Total Served
1636
Performance Measure
D. Excluded from Performance Measure
0
E. Number of Individuals Included in Performance Measures
1636
If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:
3. Types and Dollar Amounts of AT Funded
Type of AT Device / Service
Number Provided
Total Estimated Current Retail Purchase Price
Total Price for Which Devices Were Sold
Savings to Consumers
Vision
507
$5,940
$0
$5,940
Hearing
0
$0
$0
$0
Speech communication
62
$950
$0
$950
Learning, cognition, and developmental
0
$0
$0
$0
Mobility, seating and positioning
127
$8,655
$0
$8,655
Daily living
338
$9,281
$0
$9,281
Environmental adaptations
0
$0
$0
$0
Vehicle modification and transportation
10
$100
$0
$100
Computers and related
298
$6,272
$0
$6,272
Recreation, sports, and leisure
294
$2,421
$0
$2,421
Total
1636
$33,619
$0
$33,619
D. Anecdote
A teacher with a rare neurological disorder, needed a hands-free device that would enable her to set up immersive video devices for students without it touching her head. An adjustable desktop holding device that could be used with three different VR headsets was fabricated and a body mount solution was also created.
E. Performance Measures
Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
1. Could only afford the AT through the AT program.
00
00
00
00
2. AT was only available through the AT program.
559
02
1,075
1,636
3. AT was available through other programs, but the system was too complex or the wait time too long.
00
00
00
00
4. Subtotal
559
02
1,075
1,636
5. None of the above
00
00
00
00
6. Subtotal
559
02
1,075
1,636
7. Nonrespondent
00
00
00
00
8. Total
559
02
1,075
1,636
9. Performance on this measure
100%
100%
100%
F. Customer Satisfaction
Satisfaction
Customer Rating of Services
Number of Customers
Percent
Highly satisfied
1,634
99.88%
Satisfied
01
0.06%
Satisfied somewhat
00
0%
Not at all satisfied
01
0.06%
Nonrespondent
00
0%
Total Surveyed
1,636
Response rate %
100%
G. Notes:
Reutilization
A. Number of Recipients of Reused Devices
Activity
Number of Individuals Receiving a Device from Activity
A. Device Exchange
00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan
808
C. Total
808
Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients.
00
E. Number of Individuals Included in Performance Measures
808
If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance
B. Device Exchange Activities
Device Exchange
Type of AT Device
Number of Devices Exchanged
Total Estimated Current Purchase Price
Total Price for Which Device(s) Were Exchanged
Savings to Consumers
Vision
00
$0
$0
$0
Hearing
00
$0
$0
$0
Speech Communication
00
$0
$0
$0
Learning, Cognition and Developmental
00
$0
$0
$0
Mobility, Seating and Positioning
00
$0
$0
$0
Daily Living
00
$0
$0
$0
Environmental Adaptations
00
$0
$0
$0
Vehicle Modification & Transportation
00
$0
$0
$0
Computers and Related
00
$0
$0
$0
Recreation, Sports and Leisure
00
$0
$0
$0
Total
00
$0
$0
$0
C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities
Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device
Number of Devices Reassigned/Refurbished and Repaired
Total Estimated Current Purchase Price
Total Price for Which Device(s) Were Sold
Savings to Consumers
Vision
02
$378
$0
$378
Hearing
01
$143
$0
$143
Speech Communication
01
$100
$25
$75
Learning, Cognition and Developmental
01
$60
$15
$45
Mobility, Seating and Positioning
674
$218,799
$46,081
$172,718
Daily Living
407
$49,342
$12,310
$37,032
Environmental Adaptations
252
$23,350
$5,865
$17,485
Vehicle Modification & Transportation
00
$0
$0
$0
Computers and Related
00
$0
$0
$0
Recreation, Sports and Leisure
06
$400
$100
$300
Total
1,344
$292,572
$64,396
$228,176
D. Anecdote
A resident who needed a scooter for mobility related to community access but could not afford one came to REM and purchased a scooter for $100.00 the retail price for the item is $1799.00 saving him $1699.00 and allowing him to access the community for shopping, medical appointments and recreation.
E. Performance Measures
Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
1. Could only afford the AT through the AT program.
00
02
689
691
2. AT was only available through the AT program.
00
00
76
76
3. AT was available through other programs, but the system was too complex or the wait time too long.
00
00
01
01
4. Subtotal
00
02
766
768
5. None of the above
00
00
03
03
6. Subtotal
00
02
769
771
7. Nonrespondent
00
00
37
37
8. Total
00
02
806
808
9. Performance on this measure
NaN%
100%
95.04%
F. Customer Satisfaction
Satisfaction
Customer Rating of Services
Number of Customers
Percent
Highly satisfied
721
89.23%
Satisfied
32
3.96%
Satisfied somewhat
01
0.12%
Not at all satisfied
00
0%
Nonrespondent
54
6.68%
Total Surveyed
808
Response rate %
93.32%
G. Notes:
Device Loan
A. Short-Term Device Loans by Type of Purpose
Loans By Purpose
Primary Purpose of Short-Term Device Loan
Number
Assist in decision-making (device trial or evaluation)
164
Serve as loaner during service repair or while waiting for funding
25
Provide an accommodation on a short-term basis for a time-limited event/situation
384
Conduct training, self-education or other professional development activity
17
Total
590
B. Short-Term Device Loan by Type of Borrower
LOANS BY TYPE OF BORROWER
Type of Individual or Entity
Number of Device Borrowers
Desicion-making
All other Purposes
Total
Individuals with Disabilities
04
06
10
Family Members, Guardians, and Authorized Representatives
10
166
176
Representative of Education
90
136
226
Representative of Employment
00
00
00
Representatives of Health, Allied Health, and Rehabilitation
58
107
165
Representatives of Community Living
00
11
11
Representatives of Technology
02
00
02
Total
164
426
590
C. Length of Short-Term Device Loans
Length of Short-Term Device Loan in Days
45
D. Types of Devices Loaned
Types of Devices Loaned
Type of AT Device
Number of Devices
Desicion-making
All other Purposes
Total
Vision
12
12
24
Hearing
11
02
13
Speech Communication
55
33
88
Learning, Cognition and Developmental
14
23
37
Mobility, Seating and Positioning
47
383
430
Daily Living
130
02
132
Environmental Adaptations
10
02
12
Vehicle Modification and Transportation
00
00
00
Computers and Related
120
10
130
Recreation, Sports and Leisure
223
40
263
Total
622
507
1,129
E. Anecdote
An AAC evaluator borrowed an iPad with 4 communication AAC apps on it for 45 days to complete an evaluation of a student in a school and take the 30 days of data required for insurance coverage of a Dedicated AAC device. They included the data in a report and made a decision on the AAC app and iPad size and case to recommend to the school team.
F. Access Performance Measures
Access Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
Decided that AT device/service will meet needs
134
00
08
142
Decided that an AT device/ service will not meet needs
01
00
00
01
Subtotal
135
00
08
143
Have not made a decision
09
00
01
10
Subtotal
144
00
09
153
Nonrespondent
07
00
04
11
Total
151
00
13
164
Performance on this measure
93.75%
NaN%
88.89%
G. Acquisition Performance Measures
Acquisition Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
1. Could only afford the AT through the AT program.
21
01
333
355
2. AT was only available through the AT program.
16
01
35
52
3. AT was available through other programs, but the system was too complex or the wait time too long.
00
01
07
08
4. Subtotal
37
03
375
415
5. None of the above
00
00
03
03
6. Subtotal
37
03
378
418
7. Nonrespondent
06
00
02
08
8. Total
43
03
380
426
9. Performance on this measure
100%
100%
99.21%
H. Customer Satisfaction
Satisfaction
Customer Rating of Services
Number of Customers
Percent
Highly satisfied
548
92.88%
Satisfied
31
5.25%
Satisfied somewhat
05
0.85%
Not at all satisfied
00
0%
Nonrespondent
06
1.02%
Total Surveyed
590
Response rate %
98.98%
I. Notes:
Device Demonstration
A. Number of Device Demonstrations by Device Type
Type of AT Device / Service
Number of Demonstrations of AT Devices / Services
Vision
590
Hearing
68
Speech Communication
00
Learning, Cognition and Developmental
00
Mobility, Seating and Positioning
05
Daily Living
00
Environmental Adaptations
00
Vehicle Modification and Transportation
00
Computers and Related
111
Recreation, Sports and Leisure
00
Total # of Device Demonstrations
774
B. Types of Participants
Type of Participant
Decision-Makers
Other Participants
Total
Individuals with Disabilities
761
21
782
Family Members, Guardians, and Authorized Representatives
02
02
04
Representatives of Education
04
00
04
Representatives of Employment
00
00
00
Health, Allied Health, Rehabilitation
01
17
18
Representative of Community Living
06
00
06
Representative of Technology
00
00
00
Total
774
40
814
C. Number of Referrals
Referrals
Type of Entity
Number of Referrals
Funding Source (non-AT program)
04
Service Provider
60
Vendor
00
Repair Service
00
Others
01
Total
65
D. Anecdote
A community member visited NDHHS and a demo was provided of a number of personal amplification devices for listening to TV at home. He selected a device to purchase, making it so that his family did not have to have the TV so loud at home.
E. Performance Measures
Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
Decided that AT device/service will meet needs
04
00
737
741
Decided that an AT device/ service will not meet needs
00
00
00
00
Subtotal
04
00
737
741
Have not made a decision
00
00
19
19
Subtotal
04
00
756
760
Nonrespondent
00
00
14
14
Total
04
00
770
774
Performance on this measure
100%
NaN%
95.71%
F. Customer Satisfaction
Satisfaction
Customer Rating of Services
Number of Customers
Percent
Highly satisfied
724
88.94%
Satisfied
75
9.21%
Satisfied somewhat
04
0.49%
Not at all satisfied
00
0%
Nonrespondent
11
1.35%
Total
814
Response rate %
98.65%
G. Notes:
We had a re engagement with a partner who had not been reporting numbers last year. This partner is a Statewide Blind Low Vision service provider. This created a significant increase in our numbers this year.
Overall Performance Measures
Overall Acquisition Performance Measure
Acquisition Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
1. Could only afford the AT through the AT program.
21
03
1,022
1,046
2. AT was only available through the AT program.
575
03
1,186
1,764
3. AT was available through other programs, but the system was too complex or the wait time too long.
00
01
08
09
4. Subtotal
596
07
2,216
2,819
5. None of the above
00
00
06
06
6. Subtotal
596
07
2,222
2,825
7. Nonrespondent
06
00
39
45
8. Total
602
07
2,261
2,870
9. Performance on this measure
100%
85.71%
97.74%
98.18%
ACL Performance Measure
85%
Met/Not Met
Met
Overall Access Performance Measure
Access Performance Measures
Response
Primary Purpose for Which AT is Needed
Total
Education
Employment
Community Living
Decided that AT device/service will meet needs
138
00
745
883
Decided that an AT device/ service will not meet needs
01
00
00
01
Subtotal
139
00
745
884
Have not made a decision
09
00
20
29
Subtotal
148
00
765
913
Nonrespondent
07
00
18
25
Total
155
00
783
938
Performance on this measure
93.92%
NaN%
95.64%
95.36%
ACL Performance Measure
90%
Met/Not Met
Met
Overall Satisfaction Rating
Customer Rating of Services
Percent
ACL Target
Met/Not Met
Highly satisfied and satisfied
99.71%
95%
Met
Response Rate
98.15%
90%
Met
Educational/Training Activities
A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution
Educational/Training Activities by Participant Type
Type of Participant
Number
Individuals with Disabilities
134
Family Members, Guardians and Authorized Representatives
72
Representatives of Education
234
Representatives of Employment
88
Rep Health, Allied Health, and Rehabilitation
210
Representatives of Community Living
00
Representatives of Technology
50
Unable to Categorize
00
TOTAL
788
Geographic Distribution of Participants
Metro
Non Metro
Unknown
TOTAL
464
306
18
788
B. Educational/Training Activity Topics
Educational/Training Activities by Topic
Primary Topic of Educational/Training Activities
Participants
AT Products/Services
595
AT Funding/Policy/ Practice
00
Combination of any/all of the above
41
Information Technology/Telecommunication Access
12
Transition
140
Total
788
C. Description of Educational/Training Activities
Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:
Three maker fairs of workshops related to fabrication skill building. Provided direct training in how to fabricate AT devices.
Briefly describe one educational/training activity related to transition conducted during the reporting period:
Training for Littleton NH AT and transitioning to Post Secondary Education associated with the local Community Colleges.
Briefly describe one educational/training activity related to Information and Communication Technology accessibility:
We partnered with the IOD Media team and from October 2023 through September 2024, the Institute on Disability delivered over 12 trainings and provided more than 120 hours of technical support to staff, faculty, and partners. Our external training sessions engaged advocacy groups, state agencies, and network partners, fostering accessibility awareness and capacity building. In addition, we provided 80 hours of targeted technical support, including remediation, one-on-one troubleshooting, and diagnosing accessibility challenges. To support sustained accessibility practices, we developed an internal website offering comprehensive accessibility guidance for staff. We also contributed accessibility standards to central marketing's brand book, integrating these principles into the university’s overarching brand strategy. We proudly strive to uphold WCAG 2.1 compliance standards through our designs, workflows, and practices to ensure accessibility across all digital and print channels. These achievements underscore our commitment to promoting inclusion and equity in every aspect of our work. Approximately 250 individual staff members participated in these trainings.
D. IT/Telecommunications Educational/Training Activity Performance Measure
Outcome/Result From IT/Telecommunications Educational/Training Activities Received
Number
IT and Telecommunications Procurement or Dev Policies
03
Training or Technical Assistance will be developed or implemented
07
No known outcome at this time
01
Nonrespondent
01
Total
12
Performance Measure Percentage
83.3%
ACL Target Percentage
70%
Met/Not Met
Met
E. Notes:
The director and person who was completing a number of trainings was part time in 2024 as she moved into retirement and this decreased the number of trainings and participants from the year before.
Technical Assistance
A. Frequency and Nature of Technical Assistance
Technical Assistance by Recipient Type
Education
50%
Employment
00%
Health, Allied Health, Rehabilitation
00%
Community Living
40%
Technology (IT, Telecom, AT)
10%
Total
100%
B. Description of Technical Assistance
Describe Innovative one high-impact assistance activity that is not related to transition:
Assisted the UNH Department of OT to develop a smart home display of AT equipment that uses Alexa and Google Home for training OT students in supporting people with disabilities in Independent living. Provided customer assistance related to using the AT4All website to 24 people.
Breifly describe one technical assistance activity related to transition conducted during the reporting period:
Provided technical assistance to a small business helping individuals transition from care facilities to independent living through the use of AT for independent toileting.
C. Notes:
Public Awareness
Public Awareness Activities
Public Awareness Narratives
Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight
the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types
of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide
those: however, quantative data is not required.
1. Exhibited at Age of Champions State Conference for approximately 450 people attended who were over age 65; we demonstrated over 50 different AT devices for aging in place and home independence. We fabricated at leave 5 devices for people who attended the Age of Champions Conference.
2. We held an Event called Discover the Joy of AT Making, Approximately 125 people, some with disabilities and some who are service providers for people with disabilities were in attendance. 142 devices were provided to attendees to take back to their communities for people with disabilities. In addition we had a display that showed over 400 different devices that can be fabricated to increase independence at home, school, work and play and gave away 60 AT maker books.
Information And Assistance
Information And Assistance Activities by Recipient
Types of Recipients
AT Device/ Service
AT Funding
Total
Individuals with Disabilities
48
01
49
Family Members, Guardians and Authorized Representatives
23
00
23
Representative of Education
13
00
13
Representative of Employment
18
00
18
Representative of Health, Allied Health, and Rehabilitation
70
00
70
Representative of Community Living
20
00
20
Representative of Technology
07
00
07
Unable to Categorize
00
00
00
Total
199
01
200
Referral Types:
By participating the NHAT Expo, family support conference and care giver conference an increase was noted in information and awareness requests from allied health professionals. This lead to the formation of a new partnership with an Allied health provider for schools across the state.
Referral Sources:
State wide school based allied health related services providers have increased referrals and requests for AAC related loans. We have worked with many schools across the sate and approximately 30% of our total referrals for I&A came from speech and language professionals.
Notes:
Coordination/Collaboration and State Improvement Outcomes
Overview of Coordination/Collaboration Activities
Yes
Yes
Met with the State DOE Assistive Technology and Accessible Educational Educational Materials Leadership team and were asked to participate in statewide AT training moving forward.
Met with the New Director of Vocational Rehabilitation and planned for a fee for service contract to train their incoming VR counselors on AT and what ATinNH can offer for employment.
Collaborated with Center on Aging and Community Living to get AT into the hands of people with disability related to social isolation and the aging population with disabilities. We provided training and support for this project.
This partnership was formed late in the fiscal year as a result of ATinNH hiring a new director who has a background in AT for education and AEM AT supports. The State DOE reached out to organize the partnership. The partnership will hopefully continue as ATinNH is applying for a RFP from the DOE to support Teacher and Family training related to AT and inclusive educational practices.
3. What focus areas(s) were addressed by the initiative?
Education, Employment, Aging,
4. What AT Act authorized activity(s) were addressed?
Training, Information & Assistance, Public Awareness, Technical Assistance,
Yes
No
Met with the New Director of Vocational Rehabilitation and planned for a fee for service contract to train their incoming VR counselors on AT and what ATinNH can offer for employment.
No
Worked with the Center on Aging and Community Living on a project to get AT to people with disabilities to reduce social isolation. We provided technical assistance.
No
The focus at the moment is on expanding our connection with Education and Vocational Agencies.
Additional Coordination/Collaboration activities
0
Overview of State Improvement Activities
State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting?
00
Additional And Leveraged Funds
Did you have Additional and Leveraged Funding to Report?
Yes
A. Leveraged Funding for State Plan Activities
Fund Source
Amount
Use of Funds
Data Reported
Private
$60,332
State Financing
False
Amount: $60,332
For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.
We provided AT devices for 10 individuals over the age of 65 who experience social isolation. The AT items were not demos but were open ended loans of iPads with facetime or Amazon Echo Show for video calls with caregivers, friends and loved ones. For socialization and depression reduction.
B. Public Health Workforce Grant Award
All Section 4 AT Act grantees were awarded $80,000.00 in supplimental Public Health Workforce grant funding
to increase the full-time equivalent (FTE) of staff withing the disability and aging network for public
health professionals. Please document the status of these funds below.
Please report the amount expended (drawn down and liquidated) in this reporting period, FY24:
|
$8,813.00
Please report the number of Full Time Equivalent (FTE) positions this funding supported by type. This can be a direct employee FTE or contractual FTE.
Type of FTE Position
FTE Positions (0.01 to 9.99)
Assistive Technology Specialist
0.05
Information and Assistance Specialist
0.00
Outreach and Awareness Specialist
0.00
Training Specialist
0.00
Health Care Professional (includes PT, OT, SLP)
0.00
Accessibility Expert
0.00
Policy Expert
0.00
Technology Expert (Digital Divide, Mobile Tech)
0.00
Program Manager
0.00
Other positions needed to advance public health and prevent, prepare for, and respond to COVid-19 (describe with narrative field required)
0.00
Please describe the activities of the above FTE and how such activities advance public health.
Paid salary for a Coordinator of ATinNH who also helped develop the Social Isolation grant with NH Healthy Partners. This staff person was employed for 3 months of this period.
C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).
This FY24 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.