National Assistive Technology Act Data System

Annual Progress Report - Full Report

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Massachusetts 2024

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
MassAbility Assistive Technology Services
State AT Program Title:
State AT Program URL
https://www.mass.gov/info-details/massability-assistive-technology-services
Mailing Address:
600 Washington Street
City:
Boston
State:
MA
Zip Code:
02111
Program Email:
Phone:
877-508-3974
TTY:
617-204-3815

Lead Agency

Agency Name:
MassAbility
Mailing Address:
600 Washington Street
City:
Boston
State:
MA
Zip Code:
02111
Program URL:
https://www.mass.gov/info-details/massability-assistive-technology-services

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Bonney, Kobena
Title:
Assistive Technology Program Coordinator
Phone:
617-204-3826
E-mail:
kobena.bonney@mass.gov
Program Director at Lead Agency (last, first):
Bonney, Kobena
Title:
Assistive Technology Program Coordinator
Phone:
617-204-3826
E-mail:
kobena.bonney@mass.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Wolf, Toni
Title:
Commissioner
Phone:
617-204-3600
E-mail:
toni.wolf@mass.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3 		Non-Metro
RUCC 4-9
Approved Loan made 36 00 36
Approved Not made 00 00 00
Rejected 05 00 05
Total 41 00 41

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $10,355 Highest Income: $210,000

Average Income
Sum of Incomes Loans Made Average Annual Income
$2,122,496 36 $58,958

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less		 $15,001-
$30,000		 $30,001-
$45,000		 $45,001-
$60,000		 $60,001-
$75,000		 $75,001
or More
Number of Loans 03 09 09 01 03 11 36
Percentage of Loans 8.33% 25% 25% 2.78% 8.33% 30.56% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 19 52.78%
Partnership Loans
Without interest buy-down or loan guarantee 10 27.78%
With interest buy-down only 04 11.11%
With loan guarantee only 01 2.78%
With both interest buy-down and loan guarantee 02 5.56%
Total 36 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 19 $34,166
Partnership Loans 17 $650,517
Total 36 $684,683

4. Interest Rates

Interest Rates
Lowest 0%
Highest 5%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
57 36 1.58333333333333%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 22
2.1% to 4.0% 10
4.1% to 6.0% 04
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 36

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 06 $6,000
Hearing 12 $23,790
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 02 $3,384
Daily living 00 $0
Environmental adaptations 02 $3,262
Vehicle modification and transportation 14 $644,517
Computers and related 04 $3,730
Recreation, sports, and leisure 00 $0
Total 40 $684,683

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

A 17-year-old boy living with Wolfe-Hirschhorn Syndrome faced significant medical challenges, including the inability to bear weight on his legs and walk. As a result, he relied on a wheelchair for mobility. When he grew too large for his mother to lift safely into their family vehicle, she began exploring solutions to address their transportation needs. Through the Massachusetts Alternative Financing Program, the mother applied for and secured a financial loan to purchase a wheelchair-accessible van. This new vehicle has transformed their lives, enabling their safe and reliable transportation for medical appointments and community activities. The mother shared, "My son’s entire world has changed! He went from being a bored teenager stuck at home to an extremely happy child who gets out daily." This newfound mobility has allowed him to engage more fully with his community and experience exciting new opportunities, greatly improving his quality of life.

Impact Area

A 69-year-old woman overcame a brain injury caused by carbon monoxide poisoning from a faulty furnace, which left her with significant vision and hearing challenges. To manage glare, prisms, and photosensitivity, she requires three sets of specialized neuro-optometric glasses, which are essential for her to navigate daily life effectively. However, her insurance classified the glasses as “not medically necessary” and refused to cover the cost. Living on a fixed income, she could not afford the glasses on her own. Determined to regain her independence, she applied for and received a no-interest Mini Loan through the Massachusetts Alternative Financing Program, enabling her to purchase the glasses. Reflecting on the impact, she shared, “With the glasses, I can function normally—read, use the computer at the library, drive, stay active in my church, and live very well independently.” The Alternative Financing Program provided her with the means to restore her quality of life and maintain her autonomy.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 01 00 24 25
2. AT was only available through the AT program. 00 00 02 02
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 05 05
4. Subtotal 01 00 31 32
5. None of the above 00 00 00 00
6. Subtotal 01 00 31 32
7. Nonrespondent 00 00 04 04
8. Total 01 00 35 36
9. Performance on this measure 100% NaN% 88.57%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 32 88.89%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 04 11.11%
Total Surveyed 36
Response rate % 88.89%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 51
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 2,532
C. Total 2,583

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 2,583

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 04 $185 $0 $185
Daily Living 49 $4,290 $0 $4,290
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 53 $4,475 $0 $4,475

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 07 $7,086 $0 $7,086
Hearing 38 $6,106 $0 $6,106
Speech Communication 12 $2,424 $0 $2,424
Learning, Cognition and Developmental 06 $330 $0 $330
Mobility, Seating and Positioning 1,497 $3,525,916 $0 $3,525,916
Daily Living 1,052 $422,355 $487 $421,868
Environmental Adaptations 23 $9,540 $0 $9,540
Vehicle Modification & Transportation 01 $750 $0 $750
Computers and Related 39 $12,819 $0 $12,819
Recreation, Sports and Leisure 16 $4,364 $0 $4,364
Total 2,691 $3,991,690 $487 $3,991,203

D. Anecdote

In March 2024, a 73-year-old man with cancer contacted the Massachusetts Reuse Program office in Pittsfield, MA to request a power scooter for himself. As a result of his medical condition, he had recently become afraid to venture into the community the way he used to, due to the risk of falling. After working with him to identify a suitable scooter in the inventory, REquipment's partner, UCP of Western Mass delivered a 4-wheel scooter to his residence within two weeks. Now that he has a scooter, the gentleman is able to resume his community activities and feels that his quality of life has been enhanced by having the scooter.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 03 11 2,349 2,363
2. AT was only available through the AT program. 00 00 189 189
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 06 06
4. Subtotal 03 11 2,544 2,558
5. None of the above 00 01 23 24
6. Subtotal 03 12 2,567 2,582
7. Nonrespondent 01 00 00 01
8. Total 04 12 2,567 2,583
9. Performance on this measure 75% 91.67% 99.1%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 2,491 96.44%
Satisfied 91 3.52%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 01 0.04%
Total Surveyed 2,583
Response rate % 99.96%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 315
Serve as loaner during service repair or while waiting for funding 20
Provide an accommodation on a short-term basis for a time-limited event/situation 57
Conduct training, self-education or other professional development activity 40
Total 432

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 46 38 84
Family Members, Guardians, and Authorized Representatives 115 33 148
Representative of Education 43 05 48
Representative of Employment 04 00 04
Representatives of Health, Allied Health, and Rehabilitation 38 17 55
Representatives of Community Living 03 03 06
Representatives of Technology 66 21 87
Total 315 117 432

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 49 32 81
Hearing 21 23 44
Speech Communication 79 25 104
Learning, Cognition and Developmental 67 33 100
Mobility, Seating and Positioning 15 17 32
Daily Living 122 101 223
Environmental Adaptations 41 44 85
Vehicle Modification and Transportation 00 00 00
Computers and Related 210 61 271
Recreation, Sports and Leisure 05 12 17
Total 609 348 957

E. Anecdote

A resident of Pittsfield, MA who recently underwent knee surgery and would be unable to walk independently for a few weeks to months contacted the Assistive Technology Regional Center (ATRC) in Pittsfield looking for assistance with how to navigate her daily activities during this time as she lived alone. She was able to borrow several AT devices such as a portable ramp for entry in and out of the home and a dressing stick and sock/shoe aid to help her during that time. Having the different AT allowed her to get dressed independently and go to her appointments while being home alone. The AT intervention allowed her to have less stress on her during her recovery period and enabled her to still be able to do her regular routines despite the temporary disability.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 103 10 127 240
Decided that an AT device/ service will not meet needs 11 05 31 47
Subtotal 114 15 158 287
Have not made a decision 03 02 12 17
Subtotal 117 17 170 304
Nonrespondent 03 00 08 11
Total 120 17 178 315
Performance on this measure 97.44% 88.24% 92.94%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 13 03 31 47
2. AT was only available through the AT program. 13 03 29 45
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 02 04
4. Subtotal 28 06 62 96
5. None of the above 00 00 10 10
6. Subtotal 28 06 72 106
7. Nonrespondent 01 02 08 11
8. Total 29 08 80 117
9. Performance on this measure 100% 100% 86.11%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 385 89.12%
Satisfied 23 5.32%
Satisfied somewhat 04 0.93%
Not at all satisfied 00 0%
Nonrespondent 20 4.63%
Total Surveyed 432
Response rate % 95.37%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 24
Hearing 07
Speech Communication 07
Learning, Cognition and Developmental 07
Mobility, Seating and Positioning 03
Daily Living 38
Environmental Adaptations 03
Vehicle Modification and Transportation 00
Computers and Related 21
Recreation, Sports and Leisure 03
Total # of Device Demonstrations 113

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 56 75 131
Family Members, Guardians, and Authorized Representatives 10 87 97
Representatives of Education 16 26 42
Representatives of Employment 00 00 00
Health, Allied Health, Rehabilitation 14 33 47
Representative of Community Living 06 42 48
Representative of Technology 11 20 31
Total 113 283 396

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 01
Service Provider 37
Vendor 30
Repair Service 00
Others 01
Total 69

D. Anecdote

A woman came to the Assistive Technology Regional Center in Pittsfield looking for guidance and assistance with navigating a new gradual vision loss. She did not know what was out there for her and what AT would help. The ATRC staff showed her a variety of low vision AT ranging from portable digital magnifiers to desktop CCTVs. She was able to try each product and was able to better assess what AT would work best for her. In the end, she decided on a portable digital magnifier to loan out. She mentioned how fantastic it was to demo the technology because she did not know where to begin. Seeing all the options gave her lots of hope that she would have technology that could help her as her vision worsens.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 21 04 50 75
Decided that an AT device/ service will not meet needs 00 00 07 07
Subtotal 21 04 57 82
Have not made a decision 05 03 22 30
Subtotal 26 07 79 112
Nonrespondent 00 00 01 01
Total 26 07 80 113
Performance on this measure 80.77% 57.14% 71.25%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 389 98.23%
Satisfied 05 1.26%
Satisfied somewhat 01 0.25%
Not at all satisfied 00 0%
Nonrespondent 01 0.25%
Total 396
Response rate % 99.75%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 17 14 2,404 2,435
2. AT was only available through the AT program. 13 03 220 236
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 13 15
4. Subtotal 32 17 2,637 2,686
5. None of the above 00 01 33 34
6. Subtotal 32 18 2,670 2,720
7. Nonrespondent 02 02 12 16
8. Total 34 20 2,682 2,736
9. Performance on this measure 90.91% 94.44% 98.13% 98.02%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 124 14 177 315
Decided that an AT device/ service will not meet needs 11 05 38 54
Subtotal 135 19 215 369
Have not made a decision 08 05 34 47
Subtotal 143 24 249 416
Nonrespondent 03 00 09 12
Total 146 24 258 428
Performance on this measure 94.41% 79.17% 86% 88.49%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.85% 95% Met
Response Rate 99.25% 90% Met

Educational/Training Activities

A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution

Educational/Training Activities by Participant Type
Type of Participant Number
Individuals with Disabilities 157
Family Members, Guardians and Authorized Representatives 48
Representatives of Education 93
Representatives of Employment 24
Rep Health, Allied Health, and Rehabilitation 216
Representatives of Community Living 116
Representatives of Technology 54
Unable to Categorize 214
TOTAL 922

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
625 00 297 922

B. Educational/Training Activity Topics

Educational/Training Activities by Topic
Primary Topic of Educational/Training Activities Participants
AT Products/Services 528
AT Funding/Policy/ Practice 17
Combination of any/all of the above 160
Information Technology/Telecommunication Access 83
Transition 134
Total 922

C. Description of Educational/Training Activities

Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:

Staff from the Assistive Technology Regional Center (ATRC) in Pittsfield, MA, collaborated with the Massachusetts College of Liberal Arts (MCLA) Office for Disability Resources to provide a training series on the accessibility features of the Microsoft Windows operating system. Over the course of a month, weekly sessions explored various Windows applications and demonstrated how to optimize their built-in accessibility tools. The training focused on applications such as OneNote, emphasizing its potential for enhancing organizational and executive functioning, as well as Immersive Reader, which supports diverse learning needs. Both students and faculty participated in the workshops, gaining valuable insights into the available tools and practical strategies to support a wide range of student needs. Participants expressed appreciation for the expertise shared by the ATRC staff, noting that the training sessions provided meaningful resources to enhance accessibility and inclusivity in their academic environment.

Briefly describe one educational/training activity related to transition conducted during the reporting period:

On May 15, 2024, staff from the Assistive Technology Regional Center (ATRC) in Worcester participated in the Bay State Transition Fair held in Holyoke, Massachusetts. The event aimed to provide resources and tools to support youth with disabilities as they transition into postsecondary education and community life. Vendors included community organizations, non-profits, colleges, job services, assistive technology (AT) providers, and others. Attendees comprised individuals with disabilities, their families, and service providers. The ATRC staff showcased the ATRC Outreach Van, which was equipped with a wide array of assistive technology devices. This allowed attendees to explore the available technologies and better understand their potential applications. The staff provided detailed information about various assistive technologies, including tools for communication, hearing, vision, switch access, activities of daily living (ADLs), and smart home technology. Participants were also given a mini tour of the ATRC, represented by the Outreach Van, to gain a hands-on understanding of how these devices can be utilized and adapted to meet specific goals and needs. The demonstrations aimed to empower participants with knowledge they could share with the students they work with, enabling them to incorporate these tools into their transition plans for postsecondary education and future employment. A total of 150 individuals directly engaged with the ATRC staff during the event.

Briefly describe one educational/training activity related to Information and Communication Technology accessibility:

In FY24, the State AT Act Program established a plan to conduct a series of Information and Communication Technology (ICT) accessibility trainings on an ongoing basis. According to the plan, the program will facilitate a minimum of six training sessions each fiscal year. The inaugural session, titled “Creating Accessible Microsoft Word and PDF Documents,” was held virtually via Zoom on Wednesday, September 25, 2024. This interactive session catered to both new and experienced document creators, equipping them with the skills to make documents more inclusive for individuals with various disabilities. The training emphasized the importance of accessibility, highlighting its impact on individuals with disabilities and its role in fostering a more inclusive digital environment. Additionally, participants explored the legal implications of accessibility compliance. Attendees were guided through the process of creating accessible Microsoft Word documents that can be effortlessly converted into accessible PDF formats. The session covered essential topics, including: • Proper use of heading structures, • Adding descriptive text for images, and • Designing accessible tables. Presenters provided practical insights and best practices to help document creators meet accessibility standards effectively. The session received significant interest, with 127 individuals registering and 83 participating.

D. IT/Telecommunications Educational/Training Activity Performance Measure

IT/Telecommunications Educational/Training Activity Performance Measure
Outcome/Result From IT/Telecommunications Educational/Training Activities Received Number
IT and Telecommunications Procurement or Dev Policies 07
Training or Technical Assistance will be developed or implemented 53
No known outcome at this time 18
Nonrespondent 05
Total 83
Performance Measure Percentage 72.3%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 71%
Employment 00%
Health, Allied Health, Rehabilitation 00%
Community Living 19%
Technology (IT, Telecom, AT) 10%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

On May 31, 2024, the Director of the Adaptive Technology for the New Way Division of the Mental Health Association, Inc., visited the Assistive Technology Regional Center (ATRC) in Worcester. This visit marked the culmination of ongoing discussions between ATRC staff and the organization, which had recently received a billion-dollar grant to support individuals with acquired brain disorders in Massachusetts. The Director sought recommendations and guidance on implementing assistive technology solutions, including consulting therapists and conducting AT evaluations. The collaboration highlighted opportunities to enhance services and improve outcomes for individuals with acquired brain disorders across the state.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

Clark University in Worcester, MA, embarked on the development of a community Maker Space with a commitment to ensuring accessibility and equity for all users. To support this goal, the initiative's leadership convened a focus group comprising individuals with professional expertise in assistive technology (AT) as well as those with lived experience. Among the participants were Michele Boutelle, Manager of the Assistive Technology Regional Center (ATRC) in Worcester and Boston, and Kobena Bonney, Statewide Coordinator of the State AT Act Program. The group engaged in discussions aimed at making the Maker Space inclusive and accessible to individuals with diverse abilities. Key topics included identifying and accommodating the physical and functional needs of people with various disabilities, implementing inclusive policies, optimizing space organization, promoting equity, and leveraging AT solutions. The group also explored strategies for marketing the Maker Space to the broa

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. On July 15, 2024, two staff members from the Assistive Technology Regional Center (ATRC) in Boston participated in the annual Plymouth County Golf Classic, serving as presenters both on the golf course and at the country club. On the golf course, the Assistive Technology (AT) Specialists showcased devices designed to enable individuals with disabilities to play golf and discussed research highlighting the benefits of sports participation for individuals with disabilities. At the country club, the AT Specialists presented a range of assistive devices for vision, hearing, leisure, play, and activities of daily living (ADLs). A working 3D printer was also set up to demonstrate how small, customized devices can be created to meet specific individual needs. Participants engaged with the demonstrations, explored the devices, and asked questions to better understand how assistive technology can enhance independence and accessibility. The event, a collaborative effort between Easterseals Massachusetts and the Plymouth County Golf Club, welcomed 100 attendees who gained valuable insights into the transformative potential of assistive technology.

2.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service		 AT Funding Total
Individuals with Disabilities 126 32 158
Family Members, Guardians and Authorized Representatives 197 56 253
Representative of Education 98 02 100
Representative of Employment 11 00 11
Representative of Health, Allied Health, and Rehabilitation 100 19 119
Representative of Community Living 89 50 139
Representative of Technology 106 09 115
Unable to Categorize 04 00 04
Total 731 168 899

Referral Types:

Collaboration with MassAbility’s ARPA-Funded AT Projects During FY24, the State AT Program experienced a notable increase in referrals attributed to two key initiatives: 1. Collaboration with MassAbility’s ARPA-Funded AT Projects A significant source of increased referrals stemmed from the Assistive Technology (AT) initiatives implemented by MassAbility, the parent agency of the State AT Program, through funding from the American Rescue Plan Act (ARPA). Although these initiatives were not directly managed by the State AT Program, they contributed to heightened awareness of the program's offerings. The collaboration involved MassAbility staff, sister state agencies serving individuals with disabilities, and hundreds of affiliated provider agencies. This expansive network facilitated broad outreach and engagement, ensuring that participants in the ARPA-funded projects became aware of the State AT Program. Notably, partnerships with agencies such as Centers for Independent Living (CILs) and Area Agencies on Aging (AAAs) played a pivotal role in extending the reach of these efforts. 2. Rebranding and Expansion of the State Reuse Program Another critical driver of increased referrals was the rebranding and expansion of the state’s Reuse Program. In FY23, Massachusetts centralized its reuse activities, incorporating a broader range of Assistive Technology devices into its offerings alongside durable medical equipment. This strategic shift positioned the program to better meet the needs of individuals seeking affordable AT solutions. To support the rebranding, the reuse partner launched an extensive public awareness campaign in FY24. The campaign utilized diverse outreach strategies, including community events, partnerships with healthcare providers, and targeted digital media efforts. These activities resulted in a measurable increase in referrals from healthcare practitioners, educators, and rehabilitation counselors who became more aware of the expanded services and their potential benefits for individuals with disabilities.

Referral Sources:

In FY24, the Massachusetts State AT Program received referrals from a diverse range of sources, reflecting broad geographical coverage and strong partnerships. Below is a narrative description of the referral sources and their contributions: 1. Sister State Agencies Referrals were consistently received from state agencies, including the Massachusetts Office on Disability (MOD), the Massachusetts Commission for the Blind (MCB), the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH), and the Massachusetts Department of Developmental Services (DDS). Collectively, these agencies accounted for approximately 40% of the total referrals. These agencies provide statewide coverage, ensuring that individuals with various disabilities across all regions have access to AT program services. 2. Non-State Organizations Non-state organizations played a crucial role in referring individuals to the program. Key contributors included: - The Federation for Children with Special Needs and the Brain Injury Association of Massachusetts, which together accounted for about 15% of referrals. - **Independent Living Centers (ILCs):** The state’s 10 ILCs provided referrals from every county, covering urban, suburban, and rural areas, representing approximately 20% of the total referrals. - Senior Centers and Area Agencies on Aging (AAAs): These organizations provided 10% of the referrals, primarily serving older adults and their families statewide. 3. Healthcare and Individual Practitioners The healthcare sector contributed significantly to referrals, with approximately 25% of the total coming from hospitals, healthcare institutions, and individual healthcare practitioners. These referrals were distributed across the state, with larger hospitals contributing in metropolitan areas and individual practitioners expanding the reach to smaller communities. 4. Educators, Case Workers, and Rehabilitation Counselors Educators, case workers, and rehabilitation counselors collectively provided 10% of referrals, ensuring that individuals with disabilities in educational and rehabilitation settings could access AT resources. These professionals contributed both from urban schools and rural districts, broadening the program’s reach. By fostering partnerships with a wide range of referral sources and ensuring geographical representation, the Massachusetts State AT Program has been able to expand awareness and provide assistance to individuals across the state.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Yes
No
We are in the process of identifying the right people to collaborate with.
Yes
Yes
With funding from MassAbility’ s Career Services Division, the State AT Act Program and its AT Regional Center (ATRC) partner in Worcester, MA hosted a virtual Assistive Technology (AT) Training and Expo on Thursday, 9/12/2024. The event was titled "2024 Assistive Technology Training and Expo – where innovation meets accessibility, and empowerment transforms lives. The all-day event was held using the Zoom Conference platform. The platform provided an interactive experience allowing participants to explore different rooms and exhibit hall. The exhibit hall held 16 AT vendors from areas of education, employment, community living, mobility, communication, hearing and vision as well as Massachusetts based AT programs. Toni Wolf, Commissioner of MassAbility delivered the Opening Remarks to kick off the day’s activities. The day was full of opportunities for learning and networking. Expert presenters shared their insights, best practices, and ingenious solutions tailored to enhance the lives of people with disabilities. There were a variety of topics for both seasoned experts and those who are just learning about assistive technology. The workshops addressed topics such as existing programs and services, referral processes, innovative solutions, preparing for college and many more. The event was free and open to the public including Individuals with Disabilities, Family Members, Service Providers, and Community Partners. The overall purpose of the AT Training and Expo event was to expand participants' access to and awareness of AT and how it can help individuals with disabilities achieve their employment-related and independent living goals.
A total of 318 people registered for the event of which 264 individuals attended. The attendees were made up of 44 Family Members, Guardians, or Authorized Representatives, 29 Individuals with Disabilities, 35 Representatives of Community Living, 38 Representatives of Education, 39 Representatives of Employment, 43 Representatives of Health, Allied Health and Rehabilitation, and 36 Representatives of Technology. Due to the overwhelming success of the expo, it is hoped that there will be funding in the future to make it an annual event.

3. What focus areas(s) were addressed by the initiative?

Education, Employment, Housing/Home Automation, Community Participation and Integration, Recreation/Leisure, Health, Aging, Transition (school to work or congregate care to community), Information and Communication Technology/Remote Connectivity,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Training,
Yes
Yes
As part of the ongoing collaboration, Karyn Wylie, the ADRC Coordinator and Community Care Ombudsman at the Massachusetts Executive Office of Elder Affairs, delivered a presentation titled "The ADRCs and the No Wrong Door System" to the State AT Act Advisory Council. In her presentation, Karyn outlined her role overseeing services for aging and disabled populations, fostering partnerships with organizations such as MassAbility (formerly the Massachusetts Rehabilitation Commission), and collaborating with various local agencies. She emphasized the critical role of ADRCs in implementing a coordinated and seamless approach to service delivery, ensuring individuals can access the support they need through streamlined, collaborative processes. Key Highlights from Karyn’s Presentation 1. ADRC Overview ADRCs adopt a “no wrong door” approach, ensuring individuals only need to explain their needs once to access appropriate services. Massachusetts has 11 ADRCs, which are structured around Independent Living Centers. 2. Core Functions Information and Referral: Centralized resources and advocacy for aging and disability services. Options Counseling: Personalized guidance to help individuals make informed decisions about long-term care and support. Care Transitions: Assistance with moving between care settings, such as transitioning from a nursing facility to community living. Quality Assurance: Continuous improvement efforts to maintain high standards in service delivery. 3. Options Counseling Provides tailored, in-depth support for up to two months to help individuals and families navigate care options. Offers guidance for immediate needs or long-term planning, aligning services with personal goals. 4. Family Caregiver Support Supports caregivers of individuals aged 60+ or those with dementia or disabilities. Services include emotional support, practical advice, respite care, and caregiver training. 5. Mass. Options Operates as a centralized call center providing referrals to state agencies and resources, accessible via phone, chat, or online. Additional Contributions In addition to her presentation, Karyn supported efforts to publicize the activities of the State AT Act Program, with a particular focus on promoting the 2024 AT Training and Expo throughout the ADRC network.
At present, we have no data on the impact of the above activities. However, we intend to continue the collaboration and hope to engage in more activities such as direct outreach to members of the ADRC network.

3. What focus areas(s) were addressed by the initiative?

Housing/Home Automation, Transportation, Community Participation and Integration, Recreation/Leisure, Health, Aging, Transition (school to work or congregate care to community), Aging and Disability Network/No Wrong Door,

4. What AT Act authorized activity(s) were addressed?

Reuse, Public Awareness,
Yes
No
A new representative from the state's Medicare agency - MassHealth was recently appointed to serve on the State AT Act Program's Advisory Council. As a result, discussions about future collaboration efforts are now ongoing.
Additional Coordination/Collaboration activities 1

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

The State AT Act Program and its Assistive Technology Regional Center (ATRC) partner in Pittsfield, MA, collaborated with the Occupational Therapy program at American International College (AIC) in Springfield, MA to conduct a series of AT trainings for their senior Occupational Therapy class. The training provided the students with hands-on experience with real-life AT devices and explored the use of assistive technology (AT) in their future professional practice. ATRC Pittsfield staff conducted two comprehensive AT training sessions. The first session provided an in-depth overview of assistive technology, ranging from low-tech to high-tech solutions. It included an in-person lecture and live demonstrations of various AT devices. ATRC staff guided students through the processes involved in identifying appropriate AT solutions for specific situations, offering practical insights into real-world applications. The second session focused on an AT competencies exam, developed collaboratively by ATRC staff and AIC faculty. The exam featured both written components and hands-on activities conducted at the ATRC Pittsfield location. Students rotated through various stations featuring scenarios in which they had to identify the appropriate AT solution, demonstrate its use, and effectively explain the technology to peers. This interactive and experiential learning approach made the subject matter engaging while preparing students for challenges they may encounter in their careers. In addition to gaining a deeper understanding of AT, students learned about the resources available through the ATRCs in Massachusetts and similar State AT Act Programs across the country.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

Everyone involved in the initiative believe it was successful. In particular, the students shared how grateful they were to have that opportunity. While that activity was for just that time, the State AT Act Program and its partners will continue to look for opportunities to conduct similar trainings in the future.

3. What focus areas(s) were addressed by the initiative?

Education; Employment; Housing / Home Automation; Transportation; Community Participation and Integration; Recreation / Leisure; Health; Aging; Transition(school to work or congregate care to community); Information and Communication Technology / Remote Connectivity;

4. What AT Act authorized activity(s) were addressed?

Demonstration; Training;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Federal$25,000TrainingTrue
State Appropriations$1,074,981TrainingFalse
State Appropriations$1,393,807ReuseTrue
Amount: $2,493,788

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

N/A

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This FY24 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.