National Assistive Technology Act Data System

Annual Progress Report - Full Report

Connecticut 2024

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Connecticut Tech Act Project
State AT Program Title:
State AT Program URL
www.CTtechact.com
Mailing Address:
55 Farmington Avenue, 12th Floor
City:
Hartford
State:
CT
Zip Code:
06105
Program Email:
arlene.lugo@ct.gov
Phone:
860-803-0588
TTY:
711

Lead Agency

Agency Name:
Bureau of Rehabilitation Services
Mailing Address:
55 Farmington Avenue, 12th Floor
City:
Hartford
State:
CT
Zip Code:
06105
Program URL:
www.CT.gov/BRS

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Lugo, Arlene
Title:
Program Director
Phone:
860-803-0588
E-mail:
arlene.lugo@ct.gov
Program Director at Lead Agency (last, first):
Doukas, David
Title:
Director of Bureau of Rehabilitation Services
Phone:
860-424-4862
E-mail:
David.Doukas@ct.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Doukas, David
Title:
Director of Bureau of Rehabilitation Services
Phone:
860-424-4862
E-mail:
David.Doukas@ct.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 05 00 05
Approved Not made 00 00 00
Rejected 00 00 00
Total 05 00 05

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $20,000 Highest Income: $150,000

Average Income
Sum of Incomes Loans Made Average Annual Income
$293,516 05 $58,703

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 00 01 01 02 00 01 05
Percentage of Loans 0% 20% 20% 40% 0% 20% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 05 100%
With both interest buy-down and loan guarantee 00 0%
Total 05 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 05 $101,740
Total 05 $101,740

4. Interest Rates

Interest Rates
Lowest 4%
Highest 5%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
21 05 4.2%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 04
4.1% to 6.0% 01
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 05

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 00 $0
Daily living 00 $0
Environmental adaptations 01 $5,000
Vehicle modification and transportation 04 $96,740
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 05 $101,740

6. Defaults

Defaults
Number Loans in default 01
Net loss for loans in default $8,416

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 1
Activity 1
How would you describe this state financing activity?Telecommunications equipment distribution

2. Geographic Distribution, Number of Individuals Who Acquired AT Devices and Services and Number for whom Performance Measure Data are Collected

County of ResidenceIndividuals Served
A. Metro (RUCC 1-3)18
B. Non-Metro (RUCC 4-9)1
C. Total Served19

Performance Measure
D. Excluded from Performance Measure0
E. Number of Individuals Included in Performance Measures19

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / ServiceNumber of Devices
Funded
Value of
AT Provided
Vision 14$11,992
Hearing 49$27,743
Speech communication0$0
Learning, cognition, and developmental 0$0
Mobility, seating and positioning0$0
Daily living 0$0
Environmental adaptations0$0
Vehicle modification and transportation 0$0
Computers and related 33$17,339
Recreation, sports, and leisure0$0
Total96$57,074



C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

An older individual with advanced Multiple Sclerosis and declining mobility impairment began using several assistive devices including a walker. She had significant challenges of navigating stairs due to limited mobility making leaving the home a challenging obstacle for her, with no way to safely go down the stairs to go to the store, physical therapy, or even the doctor’s office. She reached out to a licensed contractor for a quote on installing a ramp and though she had some funds she did not have enough. She connected with the CT AT Act program for a finanical loan. In a short period of time, the application was processed, a grant from the National Multiple Sclerosis Society was located to reduce the loan amount, and the loan approved. The contractor installed the ramp within one weeks’ time, and it was ready for use. The ramp enhanced her ability to move freely in and out of her home, access community resources and her surroundings independently and safely.

View from front door to porch and new wheelchair ramp installed
Impact Area

As technology changes rapidly so does the need for updated equipment, especially if you are about ready to head off to college. As the certified agency in CT to offer National Deaf Blind Equipment Distribution Program services, we received an application for a returning consumer who previously benefitted from the program when she was in her early high school years. Having Usher Syndrome, she now uses a Cochlear Implant with ever-changing technology for Bluetooth connectivity. She was in need of upgrading several of her devices. She was determined eligible again and met with an AT Evaluator who recommended a new laptop, iPad Pro and iPhone. The devices were provided and the AT Evaluator was able to set up the devices, especially to connect to her Cochlear Implant. She was excited to personalize the devices to her needs and connect family and friends! Her mom stated, “The technology and training is invaluable. Without this technology, she would be stuck home and missing out on life.”

Young woman with glasses, smiling and holding her new iPhone and iPad
Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 02 02 19 23
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 02 02 19 23
5. None of the above 00 00 01 01
6. Subtotal 02 02 20 24
7. Nonrespondent 00 00 00 00
8. Total 02 02 20 24
9. Performance on this measure 100% 100% 95%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 13 54.17%
Satisfied 05 20.83%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 06 25%
Total Surveyed 24
Response rate % 75%

G. Notes:

For our Financial Loan program we had 2 additional loan applications that were withdrawn by the applicant before we were able to complete our review. Lastly, as part of our financial loan program, we always try to assist in finding grant funding for the applicant to help reduce the amount of funding they need to borrow. In some cases, by pursuing grants, the applicant is able to find enough funds to no longer need to apply for a loan. During this fiscal year, we were able to help our applicants obtain $27,000 in grant funding, along with $146,199 in state funding (i.e.: from the vocational rehabilitation agency).

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 420
C. Total 420

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 420

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 02 $112 $0 $112
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 03 $749 $65 $684
Mobility, Seating and Positioning 293 $199,325 $26,930 $172,395
Daily Living 247 $93,946 $17,165 $76,781
Environmental Adaptations 10 $1,824 $285 $1,539
Vehicle Modification & Transportation 04 $1,689 $505 $1,184
Computers and Related 03 $96 $0 $96
Recreation, Sports and Leisure 09 $6,646 $132 $6,514
Total 571 $304,387 $45,082 $259,305

D. Anecdote

Camry was in need of technology to assist her at college and in employment for notetaking and overall organization. CT AT Act partner, UCP of Eastern CT was able to obtain a grant that allowed them to provide devices to individuals with disabilities under Reutilization. As a result UCP was able to provide an iPad, case and Apple pencil to this consumer who was unable to purchase these items on her own. As a result of obtaining these items through this reuse program, cost savings for this individuals was $528.00. She reported that she liked and used the organization apps and the fact that she would be able to save to and access her information from the cloud. She easily fatigues when writing things with pen and paper and utilizing the tablet allowed her to use apps that reduced her fatigue.

Camry holding her new iPad, case and Apple pencil still in boxes
Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 05 01 413 419
2. AT was only available through the AT program. 00 00 01 01
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 05 01 414 420
5. None of the above 00 00 00 00
6. Subtotal 05 01 414 420
7. Nonrespondent 00 00 00 00
8. Total 05 01 414 420
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 419 99.76%
Satisfied 01 0.24%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 420
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 447
Serve as loaner during service repair or while waiting for funding 22
Provide an accommodation on a short-term basis for a time-limited event/situation 14
Conduct training, self-education or other professional development activity 26
Total 509

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 167 09 176
Family Members, Guardians, and Authorized Representatives 04 01 05
Representative of Education 208 36 244
Representative of Employment 07 01 08
Representatives of Health, Allied Health, and Rehabilitation 03 01 04
Representatives of Community Living 55 13 68
Representatives of Technology 03 01 04
Total 447 62 509

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 05 01 06
Hearing 06 00 06
Speech Communication 774 42 816
Learning, Cognition and Developmental 188 16 204
Mobility, Seating and Positioning 16 05 21
Daily Living 28 13 41
Environmental Adaptations 56 01 57
Vehicle Modification and Transportation 00 00 00
Computers and Related 167 25 192
Recreation, Sports and Leisure 14 08 22
Total 1,254 111 1,365

E. Anecdote

CT AT Act partner agency ACES met with a student who struggled to read and learn new words. During the meeting, the student was provided with a C-Pen Reader through device loan program, as the school had not received the device in time for the scheduled meeting. The student immediately engaged with the tool, using it to read sentences aloud and help with spelling. The student expressed excitement about how the C-Pen enhanced their ability to understand text and learn new words. They shared that having access to this tool, even temporarily, made a big difference in their reading confidence and daily practice. The student is highly satisfied with the loaner device and appreciates the support it offers while awaiting a permanent C-Pen from the district.

C-Pen reader showing display of text that was scanned from open book in the background
Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 359 11 39 409
Decided that an AT device/ service will not meet needs 16 07 02 25
Subtotal 375 18 41 434
Have not made a decision 10 00 00 10
Subtotal 385 18 41 444
Nonrespondent 03 00 00 03
Total 388 18 41 447
Performance on this measure 97.4% 100% 100%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 03 03 00 06
2. AT was only available through the AT program. 05 04 01 10
3. AT was available through other programs, but the system was too complex or the wait time too long. 20 00 00 20
4. Subtotal 28 07 01 36
5. None of the above 03 00 12 15
6. Subtotal 31 07 13 51
7. Nonrespondent 11 00 00 11
8. Total 42 07 13 62
9. Performance on this measure 90.32% 100% 7.69%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 461 90.57%
Satisfied 30 5.89%
Satisfied somewhat 03 0.59%
Not at all satisfied 00 0%
Nonrespondent 15 2.95%
Total Surveyed 509
Response rate % 97.05%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 10
Hearing 04
Speech Communication 213
Learning, Cognition and Developmental 100
Mobility, Seating and Positioning 02
Daily Living 79
Environmental Adaptations 09
Vehicle Modification and Transportation 00
Computers and Related 43
Recreation, Sports and Leisure 03
Total # of Device Demonstrations 463

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 233 134 367
Family Members, Guardians, and Authorized Representatives 37 218 255
Representatives of Education 167 610 777
Representatives of Employment 12 68 80
Health, Allied Health, Rehabilitation 02 13 15
Representative of Community Living 11 59 70
Representative of Technology 01 06 07
Total 463 1,108 1,571

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 07
Service Provider 10
Vendor 620
Repair Service 00
Others 06
Total 643

D. Anecdote

AT Act partner agency EASTCONN for assistive technology to increase her independence with reading text. The student was provided with accessible text at times, but often the text was not accessible for text-to-speech on her devices (at times the work was digital but not in an accessible format or the work was provided via hard copy). The student and team are working to increase her independence and decrease the need for a paraprofessional to follow her from class to class. Student participated in AT demonstration of a variety of devices from lower-cost items along with higher tech items such as the OrCam handheld reader, but they were difficult for her to use due to challenges with her fine motor skills. The OrCam MyEye was the most successful for her as she did not have to hold or position the device in order for it to read the text accurately. The student felt the device would meet her needs by reading hard copies of texts, documents and assignments which supplements anything that is not auditory or available digitally. She feels strongly that this tool is essential to fostering her academic independence, but that it is also useful out in the world for navigating print. The demonstration resulted in a loan of the device while the school pursued purchasing it for her.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 289 28 123 440
Decided that an AT device/ service will not meet needs 11 02 04 17
Subtotal 300 30 127 457
Have not made a decision 04 00 02 06
Subtotal 304 30 129 463
Nonrespondent 00 00 00 00
Total 304 30 129 463
Performance on this measure 98.68% 100% 98.45%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 1,075 68.43%
Satisfied 471 29.98%
Satisfied somewhat 25 1.59%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 1,571
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 10 06 432 448
2. AT was only available through the AT program. 05 04 02 11
3. AT was available through other programs, but the system was too complex or the wait time too long. 20 00 00 20
4. Subtotal 35 10 434 479
5. None of the above 03 00 13 16
6. Subtotal 38 10 447 495
7. Nonrespondent 11 00 00 11
8. Total 49 10 447 506
9. Performance on this measure 39.47% 100% 97.09% 92.73%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 648 39 162 849
Decided that an AT device/ service will not meet needs 27 09 06 42
Subtotal 675 48 168 891
Have not made a decision 14 00 02 16
Subtotal 689 48 170 907
Nonrespondent 03 00 00 03
Total 692 48 170 910
Performance on this measure 97.97% 100% 98.82% 98.24%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 98.88% 95% Met
Response Rate 99.17% 90% Met

Educational/Training Activities

A. Educational/Training Activity Participants: Number and Types of Participants; Geographical Distribution

Educational/Training Activities by Participant Type
Type of Participant Number
Individuals with Disabilities 348
Family Members, Guardians and Authorized Representatives 86
Representatives of Education 1,365
Representatives of Employment 113
Rep Health, Allied Health, and Rehabilitation 204
Representatives of Community Living 377
Representatives of Technology 68
Unable to Categorize 52
TOTAL 2,613

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
2,231 340 42 2,613

B. Educational/Training Activity Topics

Educational/Training Activities by Topic
Primary Topic of Educational/Training Activities Participants
AT Products/Services 1,654
AT Funding/Policy/ Practice 239
Combination of any/all of the above 536
Information Technology/Telecommunication Access 149
Transition 35
Total 2,613

C. Description of Educational/Training Activities

Describe innovative one high-impact assistance educational/training activity conducted during the reporting period:

The AT Act program's partner agency UCP of Eastern CT provided an in-person Train the Trainer session through our Bridging the Digital Divide (BDD) program to case managers. The focus of the training was to learn more about BDD services and built-in accessibility on mobile technology so they would be better able to support their consumers with accessibility needs. 35 providers attended - many had never even looked at the built-in accessibility features on their smartphones. The Digital Divide Coordinators went into detail about the built-in features on an apple iPad and iPhone and various categories of accessibility were explored and demonstrated. The attendees were very engaged and asked clarifying questions. They were eager to begin supporting their consumers with accessibility needs going forward.

Briefly describe one educational/training activity related to transition conducted during the reporting period:

The CT Vocational Rehabilitation agency received a Disability Innovation Fund (DIF) grant for transition services and created a new role for "CT Pie counselors" to serve this population of students with disabilities to help them choose competitive employment. The CT Pie counselors along with the Pre-Employment Transition Services counselors in CT they are known as "Level Up counselors" participated in a training with AT Act partner agency the NEAT Center on "Introduction to the AT Consideration Framework". They provided an in-depth look at the AT Consideration and Evaluation Framework, reviewed general AT information, best practice, and the process for AT evaluations. The CT Pie counselors intend to refer approximately 300 transition students with disabilities over the next few years for AT evaluations. This knowledge is extremely important to help ensure they are able to recognize when an Assistive Technology services may be needed. There was very positive feedback and attendees felt the training better prepared them to support the individuals they serve.

Briefly describe one educational/training activity related to Information and Communication Technology accessibility:

During an ICT training offered by the CT AT Act program, a staff person from the state Department of Labor attended. As a result of the training, the staff person was thoughtful about accessibility when putting together a resource guide for staff and customers. She reached back out to the trainer for additonal guidance to ensure she was implementing what she learned about creating accessible digital materials appropriately. Not only does she intend to use this ICT knowledge for this one resource guide but intends to incorporate it across all of the materials they produce and share at her DOL, which will impact their large number of staff and customers alike.

D. IT/Telecommunications Educational/Training Activity Performance Measure

IT/Telecommunications Educational/Training Activity Performance Measure
Outcome/Result From IT/Telecommunications Educational/Training Activities Received Number
IT and Telecommunications Procurement or Dev Policies 71
Training or Technical Assistance will be developed or implemented 49
No known outcome at this time 16
Nonrespondent 13
Total 149
Performance Measure Percentage 80.5%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 56%
Employment 25%
Health, Allied Health, Rehabilitation 05%
Community Living 14%
Technology (IT, Telecom, AT) 00%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

AT Act Program Director worked with two of the Department of Social Services staff (the Medicaid agency in CT) to help them develop Assistive Technology services for Medicaid waiver consumers. Program Director provided guidance and best practices along with offering to assist in developing contract language. Sample documents were also provided. Some guidance was received well, some was not taken, but ultimately, the staff from DSS issued a grant that two AT Act partners applied for and received to provide AT services to Medicaid waiver consumers. They are expected to service approximately 100 individuals each in the first year.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

AT Act Program Director provided ongoing TA for the DIF Grant on Assistive Technology services for transition consumers participating in this program - in CT it is referred to as CT PIE. Helped to create the AT service structure, screening tool, developed contract language, preped for and delivered training to CT Pie Counselors and supervisors along with several follow up sessions. Met with AT Contractors to provide overview of services and added language and CT Pie funding to their contract while supporting CT Pie staff with the process. Reviewed first few AT referrals for / with CT Pie counselor and AT service provider to help ensure a seemless process. CT Pie AT services are now up and running for CT Pie consumers. Program Director remains available to provide assistance if needed.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. The CT AT Act program's AT partner agency the NEAT Center's Adaptive Equipment Reuse program starred in a 3 minute TV segment on Channel 3's CT Buzz Segment to promote the importance of recycling and reusing durable medical equipment and Assistive Technology. Over 15,000 people viewed the segment bringing great attention to the services we offer. The link to the segment is: https://youtu.be/qLwRty1R-EQ?si=4Ikbxl9YEL8FZw15

2. The CT AT Act program and one of our AT partners, ATECH Training Center, hosted our first two day Assistive Technology conference "CT Tech Tools for Life: Assistive Tech at its Best" in May 2024. The conference attracted over 500 attendees, presenters and exhibitors over a 2 day period that focused on Assistive Technology for independent living and remote supports, Assistive Technology for employment, education, and community living. We had nearly 30 exhibitors each day, showcasing an array of Assistive Technology and the services they offer. We offered two excellent and motivating key note speakers, 17 presentations to choose from and 6 experiential sessions on topics such as virtual reality, 3D printing, cooking with AT and more. Feedback was extremely positive and we intend to continue with the 2-day format moving forward.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 253 16 269
Family Members, Guardians and Authorized Representatives 95 12 107
Representative of Education 79 02 81
Representative of Employment 52 04 56
Representative of Health, Allied Health, and Rehabilitation 44 03 47
Representative of Community Living 333 04 337
Representative of Technology 88 02 90
Unable to Categorize 03 00 03
Total 947 43 990

Referral Types:

Aging (AAA) and Centers for Independent Living (CILs) to cross refer to our Bridging the Digital Divide program to help fill gaps in one another's programs. We worked very closely with the State Library for Digital Equity which is a collaboration of public libraries and other agencies working towards digital equity in CT, along with a larger number of senior centers across the state. Given that the AT Act program is housed within our Vocational Rehabilitation agency, we maintain a strong relationship with our VR counselors, working together on our VR consumers AT needs. Additionally, Our AT partners have always maintained a strong relationship with our school districts which continues. The AT Act Program Director has worked with our Department of Social Services and Department on Developmental Services to help them implement AT services to their consumers. Fortunately, the AT Act AT partners have been able to work with both DSS and DDS consumers to help them with their AT needs leading to a significant expansion to the number of individuals in CT who receive AT services. This work will continue into the next fiscal year.

Referral Sources:

The majority (nearly 40%) of I&A referrals come into the CT AT Act program and our AT partners through our mutual efforts to conduct awareness and outreach activities where we make a concerted effort to have a presence at in-state disability related events, senior centers and libraries, in our school districts and through our own hosted AT conferences, webinars and events. We also receive quite a bit of referrals (nearly 20%) from other disability agencies or program providers, whether these are our Centers for Independent living or disability organizations like the MD society or other state agencies such as the Dept of Developmental services. We also do have a fair number of return / prior customers (almost 20%) who reach out to us again for additional information and support. Lastly, because several of our AT partners are nationally known we do receive requests for I&A from out of state individuals and entities. Through our Bridging the Digital Divide (BDD) program we reached and worked with many new entities in the state (70 over the past 2 year pilot period) that included senior centers, residential coordinators for senior and disabled housing and libraries which continue to lead to new I&A requests.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Yes
Yes
CT AT Act program and AT partners have a solid relationship with the Dept of Education and our school districts, providing AT services to students as well as training to school personal, i.e.: Special Education directors, educators, related service specialists and more. The beneficiaries of this collaboration are the educators and most importantly the students with disabilities. Funding from the AT Act Program as well as Dept of Education supports some of the services. School districts also pay for AT Services directly.
These collaborations are long standing and will continue into the future in one way or another, whether additional funding is obtained. One particular initiative through an AT partner agnecy, the NEAT Center and the Bureau of Special Education is the AT Champions Academy:
n/a

3. What focus areas(s) were addressed by the initiative?

Education, Transition (school to work or congregate care to community),

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Reuse, Training, Information & Assistance, Public Awareness,

Yes
Yes
The CT AT Act Program's lead agency is CT vocational rehabilitation (VR). We have had a long-standing partnership where the AT Act Program Director also acts in the role of Assistive Technology Consultant to VR counselors and consumers. The AT Consultant provides guidance and assistance to ensure VR consumers obtain the necessary AT services, devices and training they need to be successful. The AT Consultant also works with employers to assist with reasonable accommodations to employees with disabilities. Additionally, the AT Act state financing program works closely with VR to assist in providing financial loans to VR consumers receiving vehicle modifications.
The AT Act Consultant has created policies and procedures for AT services to VR consumers, as well as training to VR counselors. 106 consumers received direct AT consultation services, which does not include those who reached out for Information and Assistance that involved only one contact. This partnership is successful because best practices are implemented for AT services of evaluation, AT device demonstrations and lending, provision of devices through VR, and AT training on devices. It allows us to ensure that the best AT match is made, device loans are used to ensure the device will work for the person prior to having VR pay for the device and then training funding by VR with oversight by AT consultant is provided.
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3. What focus areas(s) were addressed by the initiative?

Education, Employment, Housing/Home Automation, Health, Transition (school to work or congregate care to community), Information and Communication Technology/Remote Connectivity,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Reuse, State Financing, Training, Information & Assistance, Public Awareness,

Yes
Yes
Train the Trainer services were provided to AAAs as well as to many of their senior centers to enhance their capacity to support their clientele with mobile technology and accessibility features through our Bridging the Digital Divide program. ATPH, State Unit on Aging Public Health, Older Americans Act Title III-B funds, and No Wrong Door/Aging & Disability Resources Center (NWD/ADRC) PHW funds were utilized to support these services. Additionally, specific presentations by AT Act Program Director to the AAA staff to enhance their knowledge on AT for Aging was conducted. The beneficiary of these services were the staff who were better equipped to support their clientele and especially the clientele.
2. Approximately 12 senior centers were provided with Train the Trainer sessions during the fiscal year, reaching 160 staff. This helped to raise the staff capacity so they can better serve and support their clientele who would otherwise not be able to effectively use their devices. We would want to reach a larger number of entities to help them reach a greater number of individuals who may be in need. Some AAAs were more receptive than others to this training from external trainers. This initiative will not continue in this way, if further funding is obtained. This partnership will continue.
www.cttechact.com/bridging-divide

3. What focus areas(s) were addressed by the initiative?

Housing/Home Automation, Community Participation and Integration, Recreation/Leisure, Health, Aging, Aging and Disability Network/No Wrong Door,

4. What AT Act authorized activity(s) were addressed?

Device Loan, Demo, Training, Information & Assistance, Public Awareness,

Yes
No
The state Medicaid agency is very aware of the CT AT Act program and our services. The Program Director provided technical assistance to the agency to help implement Assistive Technology services to their clients. Guidance provided had a lukewarm reception. However, we continue to be available to assist when called upon. Two AT Act partner agencies are working directly on AT services for Medicaid waiver recipients which is a new service and the AT Act program sees this as a win.

Additional Coordination/Collaboration activities 0

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 01

B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

CT's AT Act Program two year pilot program, Bridging the Digital Divide is considered a state improvement outcome as we served approximately 600 adults with disabilities and people 60 and older, providing one on one or group training on the use of mobile technology and computers, including on built in accessibility features, to use their devices to access the internet, reduce social isolation, participate in telehealth and more. Devices were also provided to individuals 60 and older. 70 agencies/entites also received Training to enhance their staff capacity to support their client, such as libraries, senior centers, and more. Without this pilot program all of the individuals served would have been left without technology or the knowledge to use their technology,widening the digital divide in our state and there would be less support by agencies available to assist them.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

Bridging the Digital Divide policies and procedures have been written and the program is replicable if funding is available. AT Act Program Director may be contacted for more information.


3. What was the primary area of impact for this state improvement outcome?

Community Living


Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Public/State Agency$34,934Public Awareness, I&ATrue
Federal$74,210TrainingTrue
Public/State Agency$104,802Technical AssistanceTrue
Federal$123,203State FinancingTrue
Federal$222,586Technical AssistanceTrue
Public/State Agency$17,467Device LoanTrue
Federal$24,042Public Awareness, I&ATrue
Public/State Agency$17,467DemonstrationTrue
Amount: $618,711

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.

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C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Some of the data collected in providing the Bridging the Digital Divide services do not fall within the AT Act data collection / measureables. We did our best to work within the data elements to report as much of the services we could within the AT Act APR.

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This FY24 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.