National Assistive Technology Act Data System

Annual Progress Report - Full Report

Maryland 2023

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Maryland Technology Assistance Program
State AT Program Title:
State AT Program URL
www.mdtap.org
Mailing Address:
2301 Argonne Drive, Rm T42
City:
Baltimore
State:
Maryland
Zip Code:
21218
Program Email:
mdtap.general@maryland.gov
Phone:
1-800-832-4827
TTY:
1-866-881-7488

Lead Agency

Agency Name:
Maryland Department of Disabilities
Mailing Address:
217 E Redwood Street, Suite 1300
City:
Baltimore
State:
Maryland
Zip Code:
21202
Program URL:
http://mdod.maryland.gov

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Lori Berrong
Title:
Executive Director
Phone:
4105549477
E-mail:
lori.berrong@maryland.gov
Program Director at Lead Agency (last, first):
Brennan, John
Title:
Assistant Secretary, Operations
Phone:
410-767-3640
E-mail:
john.brennan@maryland.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Brennan, John
Title:
Assistant Secretary, Operations
Phone:
410-767-3640
E-mail:
john.brennan@maryland.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 35 02 37
Approved Not made 31 04 35
Rejected 45 09 54
Total 111 15 126

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $10,488 Highest Income: $240,011

Average Income
Sum of Incomes Loans Made Average Annual Income
$2,788,514 37 $75,365

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 03 01 10 03 03 17 37
Percentage of Loans 8.11% 2.7% 27.03% 8.11% 8.11% 45.95% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans
Without interest buy-down or loan guarantee 04 10.81%
With interest buy-down only 00 0%
With loan guarantee only 33 89.19%
With both interest buy-down and loan guarantee 00 0%
Total 37 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 37 $1,337,695
Total 37 $1,337,695

4. Interest Rates

Interest Rates
Lowest 3%
Highest 8.99%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
127 37 3.43135135135135%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 34
4.1% to 6.0% 01
6.1% to 8.0% 00
8.1% - 10.0% 02
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 37

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 01 $3,500
Daily living 01 $1,637
Environmental adaptations 03 $35,900
Vehicle modification and transportation 30 $1,294,558
Computers and related 02 $2,100
Recreation, sports, and leisure 00 $0
Total 37 $1,337,695

6. Defaults

Defaults
Number Loans in default 06
Net loss for loans in default $44,909

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 2
Activity 1
How would you describe this state financing activity?AT Fabrication or AT Maker Program

2. Geographic Distribution and Number of Individuals Served

County of ResidenceIndividuals Served
A. Metro (RUCC 1-3)6
B. Non-Metro (RUCC 4-9)0
C. Total Served6

Performance Measure
D. Excluded from Performance Measure0
E. Number of Individuals Included in Performance Measures6

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / ServiceNumber ProvidedTotal Estimated
Current Retail
Purchase Price
Total Price for
Which Devices
Were Sold
Savings
to Consumers
Vision 0$0$0$0
Hearing 0$0$0$0
Speech communication 0$0$0$0
Learning, cognition, and developmental 0$0$0$0
Mobility, seating and positioning 0$0$0$0
Daily living 6$85$0$85
Environmental adaptations 0$0$0$0
Vehicle modification and transportation 0$0$0$0
Computers and related 0$0$0$0
Recreation, sports, and leisure 0$0$0$0
Total 6$85$0$85

Activity 2
How would you describe this state financing activity?Cooperative Buying Program

2. Geographic Distribution and Number of Individuals Served

County of ResidenceIndividuals Served
A. Metro (RUCC 1-3)158
B. Non-Metro (RUCC 4-9)3
C. Total Served161

Performance Measure
D. Excluded from Performance Measure72
E. Number of Individuals Included in Performance Measures89

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

Items covered under IDEA

3. Types and Dollar Amounts of AT Funded

Type of AT Device / ServiceNumber ProvidedTotal Estimated
Current Retail
Purchase Price
Total Price for
Which Devices
Were Sold
Savings
to Consumers
Vision 276$89,023$81,985$7,038
Hearing 1$259$199$60
Speech communication 451$72,954$64,812$8,142
Learning, cognition, and developmental 353$48,462$43,247$5,215
Mobility, seating and positioning 0$0$0$0
Daily living 48$10,219$9,146$1,073
Environmental adaptations 35$8,620$7,777$843
Vehicle modification and transportation 0$0$0$0
Computers and related 32$3,018$2,738$280
Recreation, sports, and leisure 113$12,578$11,544$1,034
Total 1309$245,133$221,448$23,685


D. Anecdote

In December 2022, Kristin's adaptive shower chair was showing major signs of wear and tear and could not be fixed safely. To get a new one through medical assistance would take months, so how would Kristin take a shower during that time? With the help of AT Discount Sales and Services LLC the family was able to purchase a new chair in a timely manner. AT Discount Sales (the Maryland cooperative buying program) saved them $479.50, enabling Kristin to continue getting the safe complete hygiene care needed.

Impact Area

In August 2023, Ms. R applied to the AT Financial Loan Program, requesting $25,000 for the purchase of a non-adapted vehicle. Mr. R. had a diagnosis of Chronic Arthritis, and now faced a new transportation challenge with her job, as it had newly relocated to Columbia MD, from Beltsville MD. She had previously been utilizing Metro Access to get back and forth to work but with the relocation to Columbia, Metro Access wasn't an option anymore because it didn't service the Columbia area. Having experienced credit issues related to a job loss 4 years earlier (though now working at her current position for 3 years), she was unable to qualify for a traditional loan. Thus, she applied to the ATLP. In working with staff, the program was able to show a previous history of on time credit payments up until her job loss, and Ms. R verified her work with a credit repair company to address the remaining collections on her credit report. The ATLP Board approved her loan based on current employment income and previous credit history, and she was able to secure a 3% interest financial loan for a 2019 used Mazda, ensuring reliable transportation to work and helping her to re-establish good credit history.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 06 77 24 107
2. AT was only available through the AT program. 01 02 06 09
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 04 04
4. Subtotal 07 79 34 120
5. None of the above 02 00 01 03
6. Subtotal 09 79 35 123
7. Nonrespondent 00 00 09 09
8. Total 09 79 44 132
9. Performance on this measure 77.78% 100% 77.27%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 167 81.86%
Satisfied 27 13.24%
Satisfied somewhat 01 0.49%
Not at all satisfied 00 0%
Nonrespondent 09 4.41%
Total Surveyed 204
Response rate % 95.59%

G. Notes:

In August FY23, MDTAP launched its 3D Printing Fabrication Program, as reflected in the new data set for AT fabrication in State Financing. In FY23, the AT Financial Loan Program received a grant from ACL to expand lending parameters for adapted (and non adapted) vehicle loans, reflecting an increase in vehicle loans in the ATLP portfolio.

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 497
C. Total 497

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 02
E. Number of Individuals Included in Performance Measures 495

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

Items obligated under IDEA

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 11 $16,592 $0 $16,592
Hearing 11 $6,693 $0 $6,693
Speech Communication 09 $54,283 $0 $54,283
Learning, Cognition and Developmental 20 $22,450 $0 $22,450
Mobility, Seating and Positioning 878 $1,256,795 $0 $1,256,795
Daily Living 02 $148 $0 $148
Environmental Adaptations 02 $4,500 $0 $4,500
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 18 $13,550 $0 $13,550
Recreation, Sports and Leisure 02 $10,300 $0 $10,300
Total 953 $1,385,311 $0 $1,385,311

D. Anecdote

In August 2023, a Speech Language Pathologist (SLP) reached out on behalf of Ms. H, who qualified as under-housed and was living at the Helping Up Mission for the next year. The SLP was working with Ms. H while living at the shelter and had noted that Ms. H needed a tablet to continue speech and language sessions virtually, since she was not able to attend in-person, or complete the assignments the SLP assigned between sessions. The SLP also noted that the tablet would help Ms. H with general communication skills as she built on her current work. Because a tablet would not be covered through MA, the SLP contacted the Maryland High-tech AT Reuse program to inquire if there were any used tablets available. Having just received a newly donated tablet in July, we provided the device free-of-charge. The SLP loaded a free communication app on the tablet and provided the device to Ms. H. She has since been able to continue her sessions and build on her communication capabilities.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 04 00 490 494
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 04 00 490 494
5. None of the above 00 00 00 00
6. Subtotal 04 00 490 494
7. Nonrespondent 01 00 00 01
8. Total 05 00 490 495
9. Performance on this measure 80% NaN% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 494 99.4%
Satisfied 03 0.6%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 497
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 188
Serve as loaner during service repair or while waiting for funding 07
Provide an accommodation on a short-term basis for a time-limited event/situation 08
Conduct training, self-education or other professional development activity 07
Total 210

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 94 11 105
Family Members, Guardians, and Authorized Representatives 43 02 45
Representative of Education 14 02 16
Representative of Employment 00 02 02
Representatives of Health, Allied Health, and Rehabilitation 17 03 20
Representatives of Community Living 14 02 16
Representatives of Technology 06 00 06
Total 188 22 210

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 113 03 116
Hearing 17 02 19
Speech Communication 89 04 93
Learning, Cognition and Developmental 11 01 12
Mobility, Seating and Positioning 03 00 03
Daily Living 52 06 58
Environmental Adaptations 39 08 47
Vehicle Modification and Transportation 01 00 01
Computers and Related 52 09 61
Recreation, Sports and Leisure 20 02 22
Total 397 35 432

E. Anecdote

MDTAP client, Waverly, suffered a brain injury (HIE) at birth, which resulted in many medical challenges and disabilities. She is now 18 months old and struggles greatly with her movement abilities due to cerebral palsy. This has been a huge frustration for her—she cannot play with many typical toys as she does not have the strength or dexterity to work them. MDTAP loaned Waverly a switch adapted Sloth and Peek-A-Boo Bear. “Having the ability to borrow switch toys has been so beneficial for her. She can now easily activate and play with her toys which brings her a lot of joy. It’s so nice to see her smile after she is able to push the button and watch her toy activate. We really appreciate being able to borrow these items, as raising a child like this takes an incredible toll on every aspect of your life—physical, emotional, mental, and financial—easing this burden in any way is greatly appreciated by our family, which is what these toys have provided, so thank you!”

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 19 06 110 135
Decided that an AT device/ service will not meet needs 01 00 03 04
Subtotal 20 06 113 139
Have not made a decision 05 00 43 48
Subtotal 25 06 156 187
Nonrespondent 00 00 01 01
Total 25 06 157 188
Performance on this measure 80% 100% 72.44%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 01 10 11
2. AT was only available through the AT program. 01 00 01 02
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 02 02
4. Subtotal 01 01 13 15
5. None of the above 04 00 03 07
6. Subtotal 05 01 16 22
7. Nonrespondent 00 00 00 00
8. Total 05 01 16 22
9. Performance on this measure 20% 100% 81.25%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 161 76.67%
Satisfied 47 22.38%
Satisfied somewhat 01 0.48%
Not at all satisfied 00 0%
Nonrespondent 01 0.48%
Total Surveyed 210
Response rate % 99.52%

I. Notes:

MDTAP continued to offer expanded access to device loans by offering shipping as an option for loan recipients, including postage paid return labels for all devices mailed out. By shipping devices to consumers borrowing equipment, the program has observed that this is a highly desirable perk of the lending library and continues to receive requests for items to be shipped, as opposed to requiring in-person device pickups and returns.

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 67
Hearing 13
Speech Communication 45
Learning, Cognition and Developmental 09
Mobility, Seating and Positioning 05
Daily Living 24
Environmental Adaptations 09
Vehicle Modification and Transportation 00
Computers and Related 18
Recreation, Sports and Leisure 07
Total # of Device Demonstrations 197

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 103 07 110
Family Members, Guardians, and Authorized Representatives 52 16 68
Representatives of Education 08 00 08
Representatives of Employment 00 00 00
Health, Allied Health, Rehabilitation 15 00 15
Representative of Community Living 15 01 16
Representative of Technology 04 00 04
Total 197 24 221

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 15
Service Provider 08
Vendor 01
Repair Service 00
Others 10
Total 34

D. Anecdote

In September 2023, MDTAP's AT Clinician (who is also an OT) was contacted by Ms. A, a current student at Coppin State University. Ms. A has paraplegia and was in need of a number of AT supports, including a laptop for school, exploring adapted mice, and seeking ideas for a modified work/study space. Our AT Clinician was able to identify & provide a free donated laptop through our High-tech AT Reuse program, and then met with Ms. A in our AT Library to demonstrate a variety of workstation modifications, including the lift desk, and a variety of adapted mice to go along with her laptop. The wrap-around approach to our service delivery ensured she had a working laptop for school, a variety of computer mice to try out, and a better sense of modifications that could be made to her work space at home to accommodate her physical needs.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 31 10 109 150
Decided that an AT device/ service will not meet needs 02 01 05 08
Subtotal 33 11 114 158
Have not made a decision 03 01 35 39
Subtotal 36 12 149 197
Nonrespondent 00 00 00 00
Total 36 12 149 197
Performance on this measure 91.67% 91.67% 76.51%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 180 81.45%
Satisfied 37 16.74%
Satisfied somewhat 04 1.81%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 221
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 10 78 524 612
2. AT was only available through the AT program. 02 02 07 11
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 06 06
4. Subtotal 12 80 537 629
5. None of the above 06 00 04 10
6. Subtotal 18 80 541 639
7. Nonrespondent 01 00 09 10
8. Total 19 80 550 649
9. Performance on this measure 63.16% 100% 96.55% 95.99%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 50 16 219 285
Decided that an AT device/ service will not meet needs 03 01 08 12
Subtotal 53 17 227 297
Have not made a decision 08 01 78 87
Subtotal 61 18 305 384
Nonrespondent 00 00 01 01
Total 61 18 306 385
Performance on this measure 86.89% 94.44% 74.43% 77.34%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.47% 95% Met
Response Rate 99.12% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 344
Family Members, Guardians and Authorized Representatives 70
Representatives of Education 204
Representatives of Employment 83
Rep Health, Allied Health, and Rehabilitation 61
Representatives of Community Living 102
Representatives of Technology 112
Unable to Categorize 381
TOTAL 1,357

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
957 118 282 1,357

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 103
AT Funding/Policy/ Practice 32
Combination of any/all of the above 318
Information Technology/Telecommunication Access 802
Transition 102
Total 1,357

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

In February 2023, MDTAP hosted a training session on AT for Symptoms of Long Covid. This training was co-hosted by MDTAP's AT Clinician and MDTAP's AT & Public Health Coordinator. The session delved into AT solutions to help combat symptoms of long-COVID. From brain fog to muscle weakness, TAP staff discussed long-covid as defined by the CDC, coverages of long-covid under ADA, and a variety of technology options including health monitoring, medication reminders, memory aids, notetaking devices, and more. Other topics in this session included TAP services, CDC recommendations, and other state programs that can provide additional supports and treatments. There were 36 attendees - each received a copy of the slidedeck with hyperlinks and an additional resource document highlighting a variety of AT solutions.

Briefly describe one training activity related to transition conducted during the reporting period:

In September 2023, MDTAP hosted a training "From Highschool to Beyond: Assistive Technology In the Transition Process." This intensive training was presented by the TAP Executive Director and covered topics including AT access through the IEP, funding options that would allow students to maintain access to the AT through the transition (APH funding), the MDTAP AT in Transition Checklist now incorporated into the statewide Transition Guide, ways to access AT through transition programs (DSS offices in higher education, vocational rehab, DDA/waiver services, and Department of Labor programs), as well as ways to access AT for students who would not be utilizing any post-school programs or services. The session covered the services through MDTAP and our reuse program, as well as access to telecommunications and iPads through the state telecommunications program. 79 attendees received training and a copy of the slidedeck with links to all resources explored during the session.

Briefly describe one training activity related to Information and Communication Technology accessibility:

The IT Access Initiative conducted a high-impact training for the new Governor’s communications staff in July. The training was titled “Social Media Accessibility Training” and was attended by a team of four people. The session covered how to write good alternate text, how to provide descriptions for complex images such as infographics, proper captioning and audio description for recorded videos, and a checklist of necessities for press releases. This training showed marked impact on the new Governor’s various social media feeds which have begun incorporating the needed accessibility practices, as well as the Executive Orders issued by the Governor's Office, so that all Marylanders receive the same helpful information. One team member noted, “Thank you for taking the time to speak with us today. It's apparent there are multiple facets of accessibility we've been missing out on that need to be addressed." The ITAI team will continue to follow up with Governor staff training as a refresher.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 151
Training or Technical Assistance will be developed or implemented 146
No known outcome at this time 215
Nonrespondent 290
Total 802
Performance Measure Percentage 37%
ACL Target Percentage 70%
Met/Not Met Not Met

E. Notes:

MDTAP continued to offer highly customized AT and ICT trainings in FY23, with a focus on new, emerging, and relevant topics. We also collaborated with our partner organizations to increase marketing of all events, leading to greater attendance numbers in our trainings.

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 57%
Employment 00%
Health, Allied Health, Rehabilitation 43%
Community Living 00%
Technology (IT, Telecom, AT) 00%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

In July, 2023, MDTAP’s AT & Public Health Coordinator collaborated with the Director of Emergency Preparedness and the Director of the Maryland Accessible Telecommunications Program to develop and present an in-person training for 911 operators on alternative means of contacting 911 used by people with disabilities. Our Public Health Coordinator provided training on Assistive Technology devices that people use to interface with 911, and alternative emergency alerting systems, including live demonstrations and offering hands-on experience with the equipment. This training was developed to impact internal policies and practices within the state and will be used as a national model for other states to replicate. There were 150 registered attendees, including the lieutenant governor and other state leadership representatives.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

In January 2023, MDTAP's ED joined the Maryland State Agency Transition Collaborative, meeting with other state agencies monthly to discuss relevant improvements to the state transition services for students moving from high school into post-high school services. Out of this collaboration, MDTAP created the Assistive Technology Transition Checklist, available on the TAP website and distributed at Transition Fairs; included the checklist and related AT services in the newly revised Maryland Transition Guide, available through MSDE to all LEAs. Additionally, this partnership and coordination has led to further invitations to meet with and present at the statewide transition steering committees, and he development of a comprehensive training focused on AT in the Transition process. This training been offered once broadly and once as a custom session for Maryland School for the Blind.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. MDTAP staff provided a presentation to the Maryland Department of Veterans Affairs, Veteran Readiness & Employment Team. The presentation focused on AT services & programs in the state, and highlighted various assistive technology solutions that can be implemented in the workplace. 22 Veterans Services Administrators and service providers attended, learning about TAP services, ways to access AT across the state, funding streams, libraries, and a deep dive into various workplace AT solutions to build confidence and competence in the workplace, regardless of disability. This presentation led to additional AT information being disseminated in the VA quarterly newsletter and direct constituent referrals for consultations, demo, and loan.

2. Two MDTAP staff provided presentations at the national ATIA conference. The topics included "AT to Combat Social Isolation" and "Establishing an AT Reuse Program." Both sessions were offered as hybrid (in person and online), well attended with approximately 150 attendees at each, garnered additional insight and inquiries, (including national award for one of our speakers - Joy Zabala award), and covered information specific to Maryland's AT services as well as national best practices.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 134 160 294
Family Members, Guardians and Authorized Representatives 113 65 178
Representative of Education 59 160 219
Representative of Employment 17 163 180
Representative of Health, Allied Health, and Rehabilitation 43 20 63
Representative of Community Living 76 41 117
Representative of Technology 08 01 09
Unable to Categorize 00 00 00
Total 450 610 1,060

Referral Types:

The Assistive Technology Financial Loan Program (ATLP) implemented new strategies in FY23 to increase awareness of AT funding, including establishing outreach partnerships with the 3 regional Centers for Independent Living across the state (Western MD, Southern Maryland, and the Eastern Shore). These partnerships included monthly data tracking from the CILs, development of customized materials for the regions and increased meetings, presentations, and social media posts regarding the AT Financial Loan Program. Additionally, the ATLP developed and published the Maryland Funding Adapted Vehicles Guide, and coordinated with all related vendors and assessment programs to ensure they had the guide and appropriate materials to refer consumers to the ATLP. This increased the number of direct I&A inquiries coming into the program.

Referral Sources:

We work closely with the state developmental disabilities administration (DDA) and have supported their launch of the Technology First State. As a result, we saw increased referrals from CCSs and provider agencies as it related to AT consultations, demonstrations, and loans. Our increased partnership & library development with all 7 CILs across the state also resulted in additional referrals for demonstrations & loans.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting? 1

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

In January 2023, MDTAP established a collaboration project with University of Maryland Baltimore County (UMBC) focused on 3D printing of assistive technology devices. MDTAP established a small 3D printing lab in its main office, and has worked with UMBC's 3D printing lab to create a catalog of frequently used AT devices & online request form that can be easily printed from our space. Through our partnership with UMBC, they have provided additional training to TAP staff on developing customized fabrication prints, and have supported staff with increased capacity and access to their printers & student services when needed. This collaboration has allowed us to officially launch our 3D fabrication program, printing devices free-of-charge for constituents.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

This initiative is newly launched and we continue to explore ways to expand the partnership with UMBC and their 3D printing program to build AT awareness amongst their students who currently create & print devices. Our intent is to continue offering this service, expanding our printing abilities (with the support of students who understand how to create customized prints) for people with custom device needs, and develop an AT awareness curriculum for new 3D printing students at UMBC.

3. What focus areas(s) were addressed by the initiative?

Education; Employment; Community Participation and Integration; Recreation / Leisure; Health; Aging;

4. What AT Act authorized activity(s) were addressed?

State Financing; Information & Assistance;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 01

B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

MDTAP worked closely with the Maryland Department of Labor, the MD Department of Disabilities Director of Employment, and the National Federation of the Blind to conduct a consumer needs assessment regarding appropriate employment services & referrals for people with disabilities seeking services in all of Maryland's American Job Centers (AJC). Through this assessment, we identified key referral needs for consumers and collaborated on the creation on a mandatory AJC staff training focused on disability etiquette and appropriate services and recommendations. The training covers how to support someone with a disability at the AJC, when to incorporate AT as a part of the job search process, and how to make referrals beyond just sending someone to the vocational rehabilitation waitlist.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

The final version of the AJC training is currently under review by the leadership at the MD Department of Labor. Once final approval is issued, the training will be posted on the HUB (the Maryland state employee training portal) and made mandatory for all employees under Department of Labor's American Job Centers. The ultimate intent is to improve referrals for people with disabilities and increase instances where employees are served with accommodations as opposed to sending them directly to vocational rehabilitation. A copy of the standard training can be provided by Kristen Patterson, Disability and Youth Services Coordinator, kristen.patterson@maryland.gov.


3. What was the primary area of impact for this state improvement outcome?

Employment


Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Federal$54,435Public Awareness, I&ATrue
Public/State Agency$10,000Public Awareness, I&ATrue
Amount: $64,435

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Tue Feb 13 2024 14:07:34 GMT-0600 (Central Standard Time)


Back to state program information page | Top of page

This FY23 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.