National Assistive Technology Act Data System

Annual Progress Report - Full Report

Hawaii 2023

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Assistive Technology Resource Centers of Hawaii
State AT Program Title:
State AT Program URL
http://www.atrc.org
Mailing Address:
200 N Vineyard Blvd, Suite 430
City:
Honolulu
State:
HI
Zip Code:
96817
Program Email:
barbara@atrc.org
Phone:
8085327112
TTY:

Lead Agency

Agency Name:
Hawaii Division of Vocational Rehabilitation
Mailing Address:
1010 Richard Street #217
City:
Honolulu
State:
HI
Zip Code:
96813
Program URL:
http://humanservices.hawaii.gov/vocationalrehab

Implementing Entity

Name of Implementing Agency:
Assistive Technology Resource Centers of Hawaii
Mailing Address:
200 N Vineyard Blvd, Suite 430
City
Honolulu
State:
HI
Zip Code:
96817
Program URL:
http://www.atrc.org

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Fischlowitz-Leong, Barbara
Title:
Executive Director
Phone:
8085327112
E-mail:
barbara@atrc.org
Program Director at Lead Agency (last, first):
Lea Dias
Title:
Vocational Rehabilitation Administrator
Phone:
808-586-9741
E-mail:
ldias@dhs.hawaii.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Fischlowitz-Leong, Barbara
Title:
Executive Director
Phone:
8085327112
E-mail:
barbara@atrc.org

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Rusnell Pascual-Kestner
Title:
Acting Vocational Rehabilitation Assistant Adminis
Phone:
808-586-9740
E-mail:
kestner@dhs.hawaii.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 00 00 00
Approved Not made 00 00 00
Rejected 00 00 00
Total 00 00 00

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $0 Highest Income: $0

Average Income
Sum of Incomes Loans Made Average Annual Income
$0 00 $0

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 00 00 00 00 00 00 00
Percentage of Loans 0% 0% 0% 0% 0% 0% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 00 0%
With both interest buy-down and loan guarantee 00 0%
Total 00 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 00 $0
Total 00 $0

4. Interest Rates

Interest Rates
Lowest 0%
Highest 0%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
00 00 0%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 00
4.1% to 6.0% 00
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 00

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 00 $0
Daily living 00 $0
Environmental adaptations 00 $0
Vehicle modification and transportation 00 $0
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 00 $0

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

N/A

Impact Area

N/A

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Re: Validation warning: "You have indicated that your sate plan includes a financial loan program but have not indicated that you provided any loans". Hawaii does. continue a cash loan program. However, there was no loans made this fiscal year for ATRC

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 06
C. Total 06

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 06

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 01 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 01 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 04 $5,200 $0 $5,200
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 02 $2,695 $2,695 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 06 $7,895 $2,695 $5,200

D. Anecdote

In 2023, ATRC received six laptop computers from a local law firm who were upgrading their technology. The laptops were only slightly used and were reset to factory specifications. ATRC gave the computers to low income individuals who requested computers to use. One individual in particular was a small person who wanted a computer to search for employment. Whether or not she found employment is unknown.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 01 01 04 06
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 01 01 04 06
5. None of the above 00 00 00 00
6. Subtotal 01 01 04 06
7. Nonrespondent 00 00 00 00
8. Total 01 01 04 06
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 05 83.33%
Satisfied 01 16.67%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 06
Response rate % 100%

G. Notes:

Each "device" is counted as a group of the reuse items marked for a single recipient.

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 23
Serve as loaner during service repair or while waiting for funding 00
Provide an accommodation on a short-term basis for a time-limited event/situation 02
Conduct training, self-education or other professional development activity 03
Total 28

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 18 00 18
Family Members, Guardians, and Authorized Representatives 03 00 03
Representative of Education 00 00 00
Representative of Employment 00 02 02
Representatives of Health, Allied Health, and Rehabilitation 02 00 02
Representatives of Community Living 00 03 03
Representatives of Technology 00 00 00
Total 23 05 28

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 42

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 12 03 15
Hearing 06 02 08
Speech Communication 02 00 02
Learning, Cognition and Developmental 02 00 02
Mobility, Seating and Positioning 00 00 00
Daily Living 00 00 00
Environmental Adaptations 00 00 00
Vehicle Modification and Transportation 00 00 00
Computers and Related 01 00 01
Recreation, Sports and Leisure 00 00 00
Total 23 05 28

E. Anecdote

ATRC was contacted by an older woman whose husband was having vision challenges. After meeting with ATRC staff and trying out the Topaz portable magnification system, they borrowed it for six weeks, after which they decided to purchase one for themselves. He was able to use the device to continue reading newspapers and periodicals.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 02 03 16 21
Decided that an AT device/ service will not meet needs 00 00 00 00
Subtotal 02 03 16 21
Have not made a decision 01 00 01 02
Subtotal 03 03 17 23
Nonrespondent 00 00 00 00
Total 03 03 17 23
Performance on this measure 66.67% 100% 94.12%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 03 00 02 05
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 03 00 02 05
5. None of the above 00 00 00 00
6. Subtotal 03 00 02 05
7. Nonrespondent 00 00 00 00
8. Total 03 00 02 05
9. Performance on this measure 100% NaN% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 26 92.86%
Satisfied 01 3.57%
Satisfied somewhat 01 3.57%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 28
Response rate % 100%

I. Notes:

Re Validation warnings: "The number of borrowers is roughly equal to the number of devices loaned. Please ensure that devices being loaned are grouped together on loans going out to one borrower.": Borrowers tried out devices in ATRC facilities to determine which was of greatest interest to them. They typically borrow the device of interest (often just one). "The loan period by policy is greater than 35 days. This is a longer than typical loan period.": Our agency is typically able to honor a loan period of 6 weeks (42 days), unless demand for the item is high.

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 54
Hearing 08
Speech Communication 03
Learning, Cognition and Developmental 02
Mobility, Seating and Positioning 03
Daily Living 00
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 03
Recreation, Sports and Leisure 00
Total # of Device Demonstrations 73

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 58 00 58
Family Members, Guardians, and Authorized Representatives 09 00 09
Representatives of Education 00 00 00
Representatives of Employment 02 00 02
Health, Allied Health, Rehabilitation 04 00 04
Representative of Community Living 00 00 00
Representative of Technology 00 00 00
Total 73 00 73

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 153
Service Provider 349
Vendor 87
Repair Service 00
Others 00
Total 589

D. Anecdote

ATRC met with a committee from the Hawaii State Judiciary to inform them about the types of assistive technology available to their clients. We demonstrated a variety of devices, including the recently released Ruby 10a with the scan and read function. The visitors were impressed with the device.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 08 13 52 73
Decided that an AT device/ service will not meet needs 00 00 00 00
Subtotal 08 13 52 73
Have not made a decision 00 00 00 00
Subtotal 08 13 52 73
Nonrespondent 00 00 00 00
Total 08 13 52 73
Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 67 91.78%
Satisfied 06 8.22%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 73
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 04 01 06 11
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 04 01 06 11
5. None of the above 00 00 00 00
6. Subtotal 04 01 06 11
7. Nonrespondent 00 00 00 00
8. Total 04 01 06 11
9. Performance on this measure 100% 100% 100% 100%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 10 16 68 94
Decided that an AT device/ service will not meet needs 00 00 00 00
Subtotal 10 16 68 94
Have not made a decision 01 00 01 02
Subtotal 11 16 69 96
Nonrespondent 00 00 00 00
Total 11 16 69 96
Performance on this measure 90.91% 100% 98.55% 97.92%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.07% 95% Met
Response Rate 100% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 143
Family Members, Guardians and Authorized Representatives 31
Representatives of Education 23
Representatives of Employment 17
Rep Health, Allied Health, and Rehabilitation 25
Representatives of Community Living 21
Representatives of Technology 00
Unable to Categorize 01
TOTAL 261

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
244 17 00 261

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 00
AT Funding/Policy/ Practice 00
Combination of any/all of the above 234
Information Technology/Telecommunication Access 26
Transition 01
Total 261

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

ATRC met with a committee from the State Judiciary. We introduced the group of four individuals to a variety of AT devices and presented them with scenarios in which they may encounter a person with a disability. They were offered suggestions on how to present the technology to their clients.

Briefly describe one training activity related to transition conducted during the reporting period:

ATRC provided device recommendations and training to a DVR client who was starting her first year of college. She was challenged visually. She wanted to utilize her remaining eyesight, but since her vision was slowly decreasing, she also wanted to learn to use screen reader tech. She received Zoom text Fusion on a laptop computer and found both the magnification and speech access extremely helpful.

Briefly describe one training activity related to Information and Communication Technology accessibility:

ATRC conducted a training session with three individuals who needed to use the Zoom video platform. All three were visually challenged, and we showed them how to use the platform by using the JAWS screen reader. After the training, the three individuals trained to use the Zoom platform were able to use the platform with the JAWS screen reader.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 00
Training or Technical Assistance will be developed or implemented 26
No known outcome at this time 00
Nonrespondent 00
Total 26
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 57%
Employment 12%
Health, Allied Health, Rehabilitation 01%
Community Living 24%
Technology (IT, Telecom, AT) 06%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

TRC assisted the Tourism Authority with identifying an appropriate telephonic communication system (Cap Tel) for the hard of hearing.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

N/A

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. ATRC in collaboration with a local news agency produced a television Public Service Announcement for AT that ran throughout the month of June, leading to an increased number of phone inquiries. The content focused on how helpful assistive technology can be for individuals at every age level- in particular as individuals become older and begin to lose physical and sensory capabilities. The PSA ran statewide on a local news station, poetentially reaching 100,000 viewers.

2. Each year, ATRC submits an ad in a local statewide periodical intended for older persons called Generations Magazine. This adds results in numerous inquiries from our community. In 2023, a reader of Generations Magazine contacted ATRC to ask about devices that might help her mother, who was experiencing hearing challenges. They borrowed a Pocket Talker for her elderly mom so she could better hear her minister during church services. They found it helpful.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 763 521 1,284
Family Members, Guardians and Authorized Representatives 798 165 963
Representative of Education 406 929 1,335
Representative of Employment 144 159 303
Representative of Health, Allied Health, and Rehabilitation 164 101 265
Representative of Community Living 249 96 345
Representative of Technology 251 73 324
Unable to Categorize 43 37 80
Total 2,818 2,081 4,899

Referral Types:

In 2023, ATRC increased our collaboration effort with the Center for Independent Living. We received several contacts from individuals who stated the IL program referred them to ATRC, many of whom were asking about refurbished computers and iPhone training.

Referral Sources:

ATRC tries to collaborate with all our local agencies and organizations that provide services to our target community. We are contacted regularly by state agencies and businesses who need information about assistive technology that can be utilized by their consumers/ customers. For example, the State Tourism Authority contacted ATRC asking about devices that can help consumers who were experiencing hearing challenges. The decided to invest in a telephone relay system to assist callers who are deaf and hard-of-hearing. ATRC also receives referrals from audiologists, private occupational therapists, and vision clinics.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting? 1

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

ATRC in 2023 developed a plan to install an assistive technology lending library on all major Hawaiian Islands. We believe the most impactful location to have these libraries are with the state educational institutions, since each location has a student service for disabilities. These locations are secure, able to be maintained by student services staff, and it’s in the educational arena that most persons with disabilities will require assistive technology to pursue education and employment. We have already contacted the University of Hawaii at Hilo on Hawaii Island, and they are extremely supportive and believe that other university service centers will be eager to participate. More action will be undertaken in 2024 to fulfil this project.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

To Be Determined in 2024

3. What focus areas(s) were addressed by the initiative?

Education; Employment; Community Participation and Integration;

4. What AT Act authorized activity(s) were addressed?

Information & Assistance; Public Awareness;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Private$1,000TrainingTrue
Amount: $1,000

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Tue Feb 13 2024 14:04:11 GMT-0600 (Central Standard Time)


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This FY23 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.