National Assistive Technology Act Data System

Annual Progress Report - Full Report

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New Hampshire 2022

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:

Assistive Technology in New Hampshire (ATinNH)

State AT Program Title:

State AT Program URL

www.atinnh.org

Mailing Address:

10 West Edge Drive, Suite 101

City:

Durham

State:

New Hampshire

Zip Code:

03824

Program Email:

atproject@unh.edu

Phone:

603-862-1867

TTY:

Lead Agency

Agency Name:

Institute on Disability

Mailing Address:

10 West Edge Drive

City:

Durham

State:

Zip Code:

03824

Program URL:

https://iod.unh.edu/

Implementing Entity

Does your Lead Agency contract with an Implementing Entity to carry out the Statewide AT Program on its behalf? (Check if Yes)

Name of Implementing Agency:

Mailing Address:

City

State:

Zip Code:

Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):

Willkomm, Therese

Title:

Director

Phone:

603-491-6555

E-mail:

therese.willkomm@unh.edu

Program Director at Lead Agency (last, first):

Title:

Phone:

E-mail:

Primary Contact at Implementing Agency (last, first) - If applicable:

Title:

Phone:

E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):

Saam, Chelsea

Title:

Program Coordinator

Phone:

E-mail:

chelsea.saam@unh.edu

Certifying Representative

Name (last, first):

Jensen, Karen

Title:

Director, Pre-Award Compliance

Phone:

603-862-2172

E-mail:

Karen.Jensen@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing?

Yes

Did your approved state plan for this reporting period include conducting a Financial Loan Program?

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan?

C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan?

Activity 1

How would you describe this state financing activity?

AT Fabrication or AT Maker Program

2. Geographic Distribution and Number of Individuals Served

County of Residence	Individuals Served
A. Metro (RUCC 1-3)	1633
B. Non-Metro (RUCC 4-9)	458
C. Total Served	2091

Performance Measure
D. Excluded from Performance Measure	0
E. Number of Individuals Included in Performance Measures	2091

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / Service	Number Provided	Total Estimated Current Retail Purchase Price	Total Price for Which Devices Were Sold	Savings to Consumers
Vision	466	$36,200	$0	$36,200
Hearing	18	$840	$0	$840
Speech communication	218	$8,465	$0	$8,465
Learning, cognition, and developmental	194	$5,652	$0	$5,652
Mobility, seating and positioning	4	$1,200	$0	$1,200
Daily living	374	$9,874	$0	$9,874
Environmental adaptations	0	$0	$0	$0
Vehicle modification and transportation	70	$350	$0	$350
Computers and related	415	$9,065	$0	$9,065
Recreation, sports, and leisure	332	$2,385	$0	$2,385
Total	2091	$74,031	$0	$74,031

D. Anecdote

A student with CP needed a customized mount for his wheelchair to be able to communicate with his AAC device. We fabricated this custom mount for this student.

Impact Area Education Employment Community Living

A tablet holder was made for an individual that had a stroke to be able to work out of his home.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	00	00	00	00
2. AT was only available through the AT program.	881	325	885	2,091
3. AT was available through other programs, but the system was too complex or the wait time too long.	00	00	00	00
4. Subtotal	881	325	885	2,091
5. None of the above	00	00	00	00
6. Subtotal	881	325	885	2,091
7. Nonrespondent	00	00	00	00
8. Total	881	325	885	2,091
9. Performance on this measure	100%	100%	100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	2,089	99.9%
Satisfied	00	0%
Satisfied somewhat	00	0%
Not at all satisfied	02	0.1%
Nonrespondent	00	0%
Total Surveyed	2,091
Response rate %	100%

G. Notes:

Reutilization

Did your approved State Plan for this reporting period included conducting any device reuse activities?

A. Number of Recipients of Reused Devices

Activity	Number of Individuals Receiving a Device from Activity
A. Device Exchange	00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan	839
C. Total	839

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients.	00
E. Number of Individuals Included in Performance Measures	839

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Exchanged	Savings to Consumers
Vision	$0	$0	$0
Hearing	$0	$0	$0
Speech Communication	$0	$0	$0
Learning, Cognition and Developmental	$0	$0	$0
Mobility, Seating and Positioning	$0	$0	$0
Daily Living	$0	$0	$0
Environmental Adaptations	$0	$0	$0
Vehicle Modification & Transportation	$0	$0	$0
Computers and Related	$0	$0	$0
Recreation, Sports and Leisure	$0	$0	$0
Total	$0	$0	$0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device	Number of Devices Reassigned/Refurbished and Repaired	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Sold	Savings to Consumers
Vision	01	$85	$0	$85
Hearing	09	$882	$0	$882
Speech Communication	01	$10	$0	$10
Learning, Cognition and Developmental	05	$230	$5	$225
Mobility, Seating and Positioning	494	$255,170	$86,570	$168,600
Daily Living	349	$109,923	$47,985	$61,938
Environmental Adaptations	35	$4,477	$1,094	$3,383
Vehicle Modification & Transportation	00	$0	$0	$0
Computers and Related	15	$8,783	$1,000	$7,783
Recreation, Sports and Leisure	05	$100	$75	$25
Total	914	$379,660	$136,729	$242,931

D. Anecdote

An around the neck magnifier was provided as an open-ended loan on 9/15/22 for a Manchester resident with a vision disability who was unable to participate in her hobby of knitting.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	04	01	698	703
2. AT was only available through the AT program.	05	00	04	09
3. AT was available through other programs, but the system was too complex or the wait time too long.	00	00	03	03
4. Subtotal	09	01	705	715
5. None of the above	00	00	97	97
6. Subtotal	09	01	802	812
7. Nonrespondent	00	00	27	27
8. Total	09	01	829	839
9. Performance on this measure	100%	100%	85.04%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	696	82.96%
Satisfied	87	10.37%
Satisfied somewhat	00	0%
Not at all satisfied	00	0%
Nonrespondent	56	6.67%
Total Surveyed	839
Response rate %	93.33%

G. Notes:

Device Loan

Did your approved State Plan for this reporting period included conducting Short-Term Device Loans?

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan	Number
Assist in decision-making (device trial or evaluation)	204
Serve as loaner during service repair or while waiting for funding	32
Provide an accommodation on a short-term basis for a time-limited event/situation	274
Conduct training, self-education or other professional development activity	54
Total	564

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity	Number of Device Borrowers
Type of Individual or Entity	Desicion-making	All other Purposes	Total
Individuals with Disabilities	38	04	42
Family Members, Guardians, and Authorized Representatives	62	271	333
Representative of Education	50	25	75
Representative of Employment	00	00	00
Representatives of Health, Allied Health, and Rehabilitation	51	28	79
Representatives of Community Living	00	30	30
Representatives of Technology	03	02	05
Total	204	360	564

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days	45

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device	Number of Devices
Type of AT Device	Desicion-making	All other Purposes	Total
Vision	08	25	33
Hearing	17	19	36
Speech Communication	50	11	61
Learning, Cognition and Developmental	04	10	14
Mobility, Seating and Positioning	16	102	118
Daily Living	51	50	101
Environmental Adaptations	04	07	11
Vehicle Modification and Transportation	00	06	06
Computers and Related	100	131	231
Recreation, Sports and Leisure	07	281	288
Total	257	642	899

E. Anecdote

On September 28, 2022, one of our partners provided a loan of the Sadotech Doorbell to a man with a hearing loss. He had several social service providers coming to his house, and he was unable to hear the doorbell. He wanted to try out an alerting service to notify him when people arrived to his house. He was using this device to try out before and decide if he liked it, before purchasing one on his own.

Impact Area Education Employment Community Living

F. Access Performance Measures

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	89	05	80	174
Decided that an AT device/ service will not meet needs	00	00	08	08
Subtotal	89	05	88	182
Have not made a decision	01	04	02	07
Subtotal	90	09	90	189
Nonrespondent	08	00	07	15
Total	98	09	97	204
Performance on this measure	98.89%	55.56%	97.78%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	35	00	48	83
2. AT was only available through the AT program.	33	00	158	191
3. AT was available through other programs, but the system was too complex or the wait time too long.	09	00	74	83
4. Subtotal	77	00	280	357
5. None of the above	00	02	01	03
6. Subtotal	77	02	281	360
7. Nonrespondent	00	00	00	00
8. Total	77	02	281	360
9. Performance on this measure	100%	0%	99.64%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	450	79.79%
Satisfied	85	15.07%
Satisfied somewhat	06	1.06%
Not at all satisfied	01	0.18%
Nonrespondent	22	3.9%
Total Surveyed	564
Response rate %	96.1%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service	Number of Demonstrations of AT Devices / Services
Vision	02
Hearing	17
Speech Communication	01
Learning, Cognition and Developmental	04
Mobility, Seating and Positioning	00
Daily Living	12
Environmental Adaptations	00
Vehicle Modification and Transportation	00
Computers and Related	07
Recreation, Sports and Leisure	66
Total # of Device Demonstrations	109

B. Types of Participants

Type of Participant	Decision-Makers	Other Participants	Total
Individuals with Disabilities	46	156	202
Family Members, Guardians, and Authorized Representatives	09	23	32
Representatives of Education	08	134	142
Representatives of Employment	01	01	02
Health, Allied Health, Rehabilitation	34	52	86
Representative of Community Living	08	15	23
Representative of Technology	03	06	09
Total	109	387	496

C. Number of Referrals

Referrals
Type of Entity	Number of Referrals
Funding Source (non-AT program)	16
Service Provider	248
Vendor	56
Repair Service	07
Others	09
Total	336

D. Anecdote

A Smartphone RTT/TY Relay Coil was demonstrated to an individual who is working with a client who is deaf and has speech challenges. They were taught how to use the RTT/TTY Relay service so that she is able to call and communicate with her client effectively.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	05	03	90	98
Decided that an AT device/ service will not meet needs	01	00	02	03
Subtotal	06	03	92	101
Have not made a decision	00	00	05	05
Subtotal	06	03	97	106
Nonrespondent	02	00	01	03
Total	08	03	98	109
Performance on this measure	75%	100%	93.88%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	367	73.99%
Satisfied	129	26.01%
Satisfied somewhat	00	0%
Not at all satisfied	00	0%
Nonrespondent	00	0%
Total	496
Response rate %	100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	39	01	746	786
2. AT was only available through the AT program.	919	325	1,047	2,291
3. AT was available through other programs, but the system was too complex or the wait time too long.	09	00	77	86
4. Subtotal	967	326	1,870	3,163
5. None of the above	00	02	98	100
6. Subtotal	967	328	1,968	3,263
7. Nonrespondent	00	00	27	27
8. Total	967	328	1,995	3,290
9. Performance on this measure	99.07%	99.39%	89.87%	93.53%
ACL Performance Measure				85%
Met/Not Met				Met

Overall Access Performance Measure

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	94	08	170	272
Decided that an AT device/ service will not meet needs	01	00	10	11
Subtotal	95	08	180	283
Have not made a decision	01	04	07	12
Subtotal	96	12	187	295
Nonrespondent	10	00	08	18
Total	106	12	195	313
Performance on this measure	96.94%	66.67%	95.74%	94.97%
ACL Performance Measure				90%
Met/Not Met				Met

Overall Satisfaction Rating

Customer Rating of Services	Percent	ACL Target	Met/Not Met
Highly satisfied and satisfied	99.77%	95%	Met
Response Rate	98.05%	90%	Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant	Number
Individuals with Disabilities	278
Family Members, Guardians and Authorized Representatives	121
Representatives of Education	484
Representatives of Employment	176
Rep Health, Allied Health, and Rehabilitation	310
Representatives of Community Living	141
Representatives of Technology	10
Unable to Categorize	21
TOTAL	1,541

Geographic Distribution of Participants
Metro	Non Metro	Unknown	TOTAL
969	484	88	1,541

B. Training Topics

Trainings by Topic
Primary Topic of Training	Participants
AT Products/Services	1,014
AT Funding/Policy/ Practice	00
Combination of any/all of the above	307
Information Technology/Telecommunication Access	43
Transition	177
Total	1,541

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

On September 17th, we held a national assistive technology Makers Fair where approximately 400 assistive technology devices were made by participants.

Briefly describe one training activity related to transition conducted during the reporting period:

We worked with UNH4U providing assistive technology and training supports for students transitioning to post secondary education.

Briefly describe one training activity related to Information and Communication Technology accessibility:

Conducted training for UNH students on how to make their powerpoint presentations and videos accessible.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received	Number
IT and Telecommunications Procurement or Dev Policies	12
Training or Technical Assistance will be developed or implemented	31
No known outcome at this time	00
Nonrespondent	00
Total	43
Performance Measure Percentage	100%
ACL Target Percentage	70%
Met/Not Met	Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education	63%
Employment	09%
Health, Allied Health, Rehabilitation	19%
Community Living	05%
Technology (IT, Telecom, AT)	04%
Total	100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

We provided SAU67 (Bow NH School District) with training on how to add AT inventory to the database with staff members district-wide so that they can independently implement an AT loan program.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

Provided technical assistance to OT department on assistive technology for supporting the elderly transition from acute or long term care back to independent living.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. On May 2, 2022, a Zoom presentation was completed regarding Assistive Technology Solutions for Easier Living to the Grafton County Senior Citizens Council. The presentation included providing awareness of AT in New Hampshire services, and the assistive technology that is available for loan, specifically to support independent living. 39 people attended this event and reported being satisfied with the presentation.

2. On March 31, 2022, an in-person presentation was provided at Wright's Law Conference. This presentation was focused on providing awareness to the attendees of a special education law conference about assistive technology and our loan program. 250 participants attended and reported positive outcomes.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients	AT Device/ Service	AT Funding	Total
Individuals with Disabilities	48	07	55
Family Members, Guardians and Authorized Representatives	45	07	52
Representative of Education	36	03	39
Representative of Employment	21	00	21
Representative of Health, Allied Health, and Rehabilitation	46	00	46
Representative of Community Living	09	00	09
Representative of Technology	35	00	35
Unable to Categorize	00	00	00
Total	240	17	257

Referral Types:

We created some new marketing material this year to hand out at public awareness and outreach activities. A new AT4All postcard was created, which provided information about our services as well as a QR code for people to scan to access our AT4All database and request device loans. This will be helpful in increasing referrals as this marketing material is handed out during trainings and by our partners and provides the public with quick and easy access to our AT4All database through the use of the link and QR code.

Referral Sources:

Our referral sources are approximately 38% from allied health professionals, 42% from schools and educational providers, and approximately 20% from other sources.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting?

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

The partner initiative is collaborating with the Aging and Disability Resource Centers to provide training and technical assistance on assistive technology services available for ADRCs. The AT Leadership portion of the grant was used to implement this initiative.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

It resulted in an increase in referrals and access to our device loan and reuse program. The partnership was successful because direct staff had an increased knowledge of resources available. This collaboration will continue.

3. What focus areas(s) were addressed by the initiative?

Aging; Transition(school to work or congregate care to community); Aging and Disability Network / No Wrong Door;

4. What AT Act authorized activity(s) were addressed?

Device Loan; Demonstration; Reuse; Public Awareness;

A.2 Coordination/Collaboration (Entry 2)

We are in the process of establishing a new partnership and relationship with the Parent Information Centers in New Hampshire. We attended a Wrights Law Conference hosted by the Parent Information Centers. We held a booth in their exhibit hall to highlight the services of ATinNH, and specifically how assistive technology can help the K-12 student. This benefited school districts throughout the state of New Hampshire, as well as parents of students in need of special education services. In addition, visitors of our booth had the opportunity to fabricate their own book holder and take it home with them as an introduction to assistive technology and fabricated devices.

This new partnership increased pubic awareness and provided the Parent Information Centers with information and education about what our program does. Ongoing partnership resulted in the development of an assistive technology continuum series that will be recurring event.

3. What focus areas(s) were addressed by the initiative?

Community Participation and Integration; Recreation / Leisure; Transition(school to work or congregate care to community);

4. What AT Act authorized activity(s) were addressed?

Device Loan; Demonstration; Reuse; Public Awareness;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting?

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report?

Yes

A. Leveraged Funding for State Plan Activities

Fund Source	Amount	Use of Funds	Data Reported

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.

B. Public Health Workforce Grant Award

All Section 4 AT Act grantees were awarded $80,000.00 in supplimental Public Health Workforce grant funding to increase the full-time equivalent (FTE) of staff withing the disability and aging network for public health professionals. Please document the status of these funds below.

The status of these funds at the end of the FY22 (9/30/2022) is as follows: (Check one) We did not utilize this funding in FY22 and wish to decline the funds in the future
We did not expend any of this funding in FY22, but plan to expend funding in FY23 and/or FY24
We expended some of all of this funding in FY22 (please complete the section below)

Please report the amount expended (drawn down and liquidated) in this reporting period, FY22:

$0.00

Please report the number of Full Time Equivalent (FTE) positions this funding supported by type. This can be a direct employee FTE or contractual FTE.

Type of FTE Position	FTE Positions (0.01 to 9.99)
Assistive Technology Specialist	0.00
Information and Assistance Specialist	0.00
Outreach and Awareness Specialist	0.00
Training Specialist	0.00
Health Care Professional (includes PT, OT, SLP)	0.00
Accessibility Expert	0.00
Policy Expert	0.00
Technology Expert (Digital Divide, Mobile Tech)	0.00
Program Manager	0.00
Other positions needed to advance public health and prevent, prepare for, and respond to COVid-19 (describe with narrative field required)	0.00

Please describe the activities of the above FTE and how such activities advance public health.

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Center for Assistive Technology Act Data Assistance . Saved: Tue Feb 14 2023 16:33:26 GMT-0600 (Central Standard Time)