National Assistive Technology Act Data System

Annual Progress Report - Full Report

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New Hampshire 2021

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:

Assistive Technology in New Hampshire (ATinNH)

State AT Program Title:

State AT Program URL

www.atinnh.org

Mailing Address:

10 West Edge Drive, Suite 101

City:

Durham

State:

New Hampshire

Zip Code:

03824

Program Email:

atproject@unh.edu

Phone:

603-862-1867

TTY:

Lead Agency

Agency Name:

Institute on Disability

Mailing Address:

10 West Edge Drive

City:

Durham

State:

Zip Code:

03824

Program URL:

https://iod.unh.edu/

Implementing Entity

Does your Lead Agency contract with an Implementing Entity to carry out the Statewide AT Program on its behalf? (Check if Yes)

Name of Implementing Agency:

Mailing Address:

City

State:

Zip Code:

Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):

Willkomm, Therese

Title:

Director

Phone:

603-491-6555

E-mail:

therese.willkomm@unh.edu

Program Director at Lead Agency (last, first):

Title:

Phone:

E-mail:

Primary Contact at Implementing Agency (last, first) - If applicable:

Title:

Phone:

E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):

Fulton, Caitlyn

Title:

Sr Program Support Assistant

Phone:

603-862-1867

E-mail:

caitlyn.fulton@unh.edu

Certifying Representative

Name (last, first):

Jensen, Karen

Title:

Director, Pre-Award Compliance

Phone:

603-862-2172

E-mail:

Karen.Jensen@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing?

Yes

Did your approved state plan for this reporting period include conducting a Financial Loan Program?

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan?

Activity 1

How would you describe this state financing activity?

Last resort - Activity

2. Geographic Distribution, Number of Individuals Who Acquired AT Devices and Services and Number for whom Performance Measure Data are Collected

County of Residence	Individuals Served
A. Metro (RUCC 1-3)	1
B. Non-Metro (RUCC 4-9)	0
C. Total Served	1

Performance Measure
D. Excluded from Performance Measure	0
E. Number of Individuals Included in Performance Measures	1

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / Service	Number of Devices Funded	Value of AT Provided
Vision	0	0.00
Hearing	0	0.00
Speech communication	1	550.00
Learning, cognition, and developmental	0	0.00
Mobility, seating and positioning	0	0.00
Daily living	0	0.00
Environmental adaptations	0	0.00
Vehicle modification and transportation	0	0.00
Computers and related	0	0.00
Recreation, sports, and leisure	0	0.00
Total	1	550.00

C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan?

Activity 1

How would you describe this state financing activity?

AT Fabrication or AT Maker Program

2. Geographic Distribution and Number of Individuals Served

County of Residence	Individuals Served
A. Metro (RUCC 1-3)	365
B. Non-Metro (RUCC 4-9)	6
C. Total Served	371

Performance Measure
D. Excluded from Performance Measure	0
E. Number of Individuals Included in Performance Measures	371

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / Service	Number Provided	Total Estimated Current Retail Purchase Price	Savings to Consumers
Vision	103	5745	5745.00
Hearing	0	0	0.00
Speech communication	71	1490	1490.00
Learning, cognition, and developmental	1079	3280	3280.00
Mobility, seating and positioning	0	0	0.00
Daily living	84	3968	3968.00
Environmental adaptations	0	0	0.00
Vehicle modification and transportation	26	260	260.00
Computers and related	77	1838	1838.00
Recreation, sports, and leisure	2	45	45.00
Total	1442	16626	16626.00

D. Anecdote

A drinking solution (cup mod) fabricated from Velcro-brand One Wrap, bent acrylic, and InstaMorph allowed one worker with limited hand strength to be able to fill up her water bottle at the bubbler without fear of dropping it along the way.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	02	00	00	02
2. AT was only available through the AT program.	95	05	269	369
3. AT was available through other programs, but the system was too complex or the wait time too long.	01	00	00	01
4. Subtotal	98	05	269	372
5. None of the above	00	00	00	00
6. Subtotal	98	05	269	372
7. Nonrespondent	00	00	00	00
8. Total	98	05	269	372
9. Performance on this measure	100%	100%	100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	369	99.19%
Satisfied	02	0.54%
Satisfied somewhat	00	0%
Not at all satisfied	00	0%
Nonrespondent	01	0.27%
Total Surveyed	372
Response rate %	99.73%

G. Notes:

Reutilization

Did your approved State Plan for this reporting period included conducting any device reuse activities?

A. Number of Recipients of Reused Devices

Activity	Number of Individuals Receiving a Device from Activity
A. Device Exchange	00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan	1,020
C. Total	1,020

Performance Measure
D. Device Exchange - Excluded from Performance Measure	00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients	00
F. Number of Individuals Included in Performance Measures	1,020

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Exchanged	Savings to Consumers
Vision	$0	$0	$0
Hearing	$0	$0	$0
Speech Communication	$0	$0	$0
Learning, Cognition and Developmental	$0	$0	$0
Mobility, Seating and Positioning	$0	$0	$0
Daily Living	$0	$0	$0
Environmental Adaptations	$0	$0	$0
Vehicle Modification & Transportation	$0	$0	$0
Computers and Related	$0	$0	$0
Recreation, Sports and Leisure	$0	$0	$0
Total	$0	$0	$0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device	Number of Devices Reassigned/Refurbished and Repaired	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Sold	Savings to Consumers
Vision	01	$39	$0	$39
Hearing	24	$2,373	$0	$2,373
Speech Communication	03	$1,924	$30	$1,894
Learning, Cognition and Developmental	10	$4,097	$695	$3,402
Mobility, Seating and Positioning	527	$510,501	$49,369	$461,132
Daily Living	425	$179,979	$23,110	$156,869
Environmental Adaptations	14	$1,867	$350	$1,517
Vehicle Modification & Transportation	00	$0	$0	$0
Computers and Related	14	$4,588	$0	$4,588
Recreation, Sports and Leisure	02	$1,025	$250	$775
Total	1,020	$706,393	$73,804	$632,589

D. Anecdote

One of our partners did a home visit in NH and set up a Transmatter that was place by the sliding glass door of an apartment. The Sonic Alert receiver which has a strobe light and a shaker was placed in the bedroom. Now the hard of hearing caregiver can be alerted when the family member is ambulating at nite time and approaching the door to go outdoors.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	08	07	889	904
2. AT was only available through the AT program.	01	10	58	69
3. AT was available through other programs, but the system was too complex or the wait time too long.	01	00	13	14
4. Subtotal	10	17	960	987
5. None of the above	00	01	25	26
6. Subtotal	10	18	985	1,013
7. Nonrespondent	00	00	07	07
8. Total	10	18	992	1,020
9. Performance on this measure	100%	94.44%	96.77%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	745	73.04%
Satisfied	250	24.51%
Satisfied somewhat	00	0%
Not at all satisfied	00	0%
Nonrespondent	25	2.45%
Total Surveyed	1,020
Response rate %	97.55%

G. Notes:

Device Loan

Did your approved State Plan for this reporting period included conducting Short-Term Device Loans?

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan	Number
Assist in decision-making (device trial or evaluation)	556
Serve as loaner during service repair or while waiting for funding	15
Provide an accommodation on a short-term basis for a time-limited event/situation	172
Conduct training, self-education or other professional development activity	10
Total	753

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity	Number of Device Borrowers
Type of Individual or Entity	Desicion-making	All other Purposes	Total
Individuals with Disabilities	147	00	147
Family Members, Guardians, and Authorized Representatives	508	00	508
Representative of Education	38	00	38
Representative of Employment	00	00	00
Representatives of Health, Allied Health, and Rehabilitation	43	00	43
Representatives of Community Living	16	00	16
Representatives of Technology	01	00	01
Total	753	00	753

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days	30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device	Number of Devices
Type of AT Device	Desicion-making	All other Purposes	Total
Vision	09	00	09
Hearing	04	00	04
Speech Communication	23	00	23
Learning, Cognition and Developmental	10	00	10
Mobility, Seating and Positioning	250	00	250
Daily Living	374	00	374
Environmental Adaptations	15	00	15
Vehicle Modification and Transportation	00	00	00
Computers and Related	77	00	77
Recreation, Sports and Leisure	243	00	243
Total	1,005	00	1,005

E. Anecdote

ATinNH staff worked with a young adult with a disability that prevented her from working for several years to loan hands-free and ergonomic computer options to prepare to return to work.

Impact Area Education Employment Community Living

F. Access Performance Measures

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	53	03	476	532
Decided that an AT device/ service will not meet needs	02	00	12	14
Subtotal	55	03	488	546
Have not made a decision	03	00	04	07
Subtotal	58	03	492	553
Nonrespondent	01	00	02	03
Total	59	03	494	556
Performance on this measure	94.83%	100%	99.19%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	21	00	22	43
2. AT was only available through the AT program.	05	01	79	85
3. AT was available through other programs, but the system was too complex or the wait time too long.	01	00	65	66
4. Subtotal	27	01	166	194
5. None of the above	01	00	02	03
6. Subtotal	28	01	168	197
7. Nonrespondent	00	00	00	00
8. Total	28	01	168	197
9. Performance on this measure	96.43%	100%	98.81%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	613	81.41%
Satisfied	114	15.14%
Satisfied somewhat	02	0.27%
Not at all satisfied	02	0.27%
Nonrespondent	22	2.92%
Total Surveyed	753
Response rate %	97.08%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service	Number of Demonstrations of AT Devices / Services
Vision	00
Hearing	16
Speech Communication	00
Learning, Cognition and Developmental	00
Mobility, Seating and Positioning	21
Daily Living	03
Environmental Adaptations	00
Vehicle Modification and Transportation	00
Computers and Related	15
Recreation, Sports and Leisure	183
Total # of Devices Demonstrated	238

B. Types of Participants

Demonstrations by Participant Type
Type of Participant	Number of Participants in Device Demonstrations
Individuals with Disabilities	652
Family Members, Guardians, and Authorized Representatives	80
Representatives of Education	03
Representatives of Employment	01
Health, Allied Health, Rehabilitation	59
Representative of Community Living	17
Representative of Technology	05
Total	817

C. Number of Referrals

Referrals
Type of Entity	Number of Referrals
Funding Source (non-AT program)	14
Service Provider	690
Vendor	21
Repair Service	16
Others	07
Total	748

D. Anecdote

ATinNH staff demonstrated over Zoom an option to scan and fill out forms on an iPad for a person who had difficulty with handwritten forms in accessing healthcare. They had their own device and downloaded the app to use on their own.

Impact Area Education Employment Community Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	02	04	205	211
Decided that an AT device/ service will not meet needs	00	02	10	12
Subtotal	02	06	215	223
Have not made a decision	01	00	12	13
Subtotal	03	06	227	236
Nonrespondent	00	00	02	02
Total	03	06	229	238
Performance on this measure	66.67%	100%	93.89%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	785	96.08%
Satisfied	21	2.57%
Satisfied somewhat	06	0.73%
Not at all satisfied	00	0%
Nonrespondent	05	0.61%
Total	817
Response rate %	99.39%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	31	07	911	949
2. AT was only available through the AT program.	101	16	406	523
3. AT was available through other programs, but the system was too complex or the wait time too long.	03	00	78	81
4. Subtotal	135	23	1,395	1,553
5. None of the above	01	01	27	29
6. Subtotal	136	24	1,422	1,582
7. Nonrespondent	00	00	07	07
8. Total	136	24	1,429	1,589
9. Performance on this measure	97.06%	95.83%	92.16%	92.64%
ACL Performance Measure				85%
Met/Not Met				Met

Overall Access Performance Measure

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	55	07	681	743
Decided that an AT device/ service will not meet needs	02	02	22	26
Subtotal	57	09	703	769
Have not made a decision	04	00	16	20
Subtotal	61	09	719	789
Nonrespondent	01	00	04	05
Total	62	09	723	794
Performance on this measure	93.44%	100%	97.5%	97.22%
ACL Performance Measure				90%
Met/Not Met				Met

Overall Satisfaction Rating

Customer Rating of Services	Percent	ACL Target	Met/Not Met
Highly satisfied and satisfied	99.66%	95%	Met
Response Rate	98.21%	90%	Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant	Number
Individuals with Disabilities	160
Family Members, Guardians and Authorized Representatives	74
Representatives of Education	248
Representatives of Employment	137
Rep Health, Allied Health, and Rehabilitation	299
Representatives of Community Living	132
Representatives of Technology	12
Unable to Categorize	00
TOTAL	1,062

Geographic Distribution of Participants
Metro	Non Metro	Unknown	TOTAL
713	349	00	1,062

B. Training Topics

Trainings by Topic
Primary Topic of Training	Participants
AT Products/Services	878
AT Funding/Policy/ Practice	00
Combination of any/all of the above	162
Information Technology/Telecommunication Access	10
Transition	12
Total	1,062

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

Provided remote trainings on a variety of DIY, phone, and computer topics as requested by Services for the Blind and Visually Impaired state agency consumers. Participants contributed topics, and Therese, Jay, and blind Advisory Council member divided topics based on specific expertise.

Briefly describe one training activity related to transition conducted during the reporting period:

Provided an overview remote training about assistive technology in transition (to middle school, to high school, and to adult life) to staff, families, and people with disabilities through the Parent Information Center.

Briefly describe one training activity related to Information and Communication Technology accessibility:

Trained the DD Council Accessibility Committee on what types of digital and document accessibility would be important to consider for a policy and staff training, noting legal requirements as well as best-practices for plain language for people with developmental and intellectual disabilities. The team decided to recommend staff training and start working on a policy.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received	Number
IT and Telecommunications Procurement or Dev Policies	00
Training or Technical Assistance will be developed or implemented	10
No known outcome at this time	00
Nonrespondent	00
Total	10
Performance Measure Percentage	100%
ACL Target Percentage	70%
Met/Not Met	Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education	64%
Employment	10%
Health, Allied Health, Rehabilitation	10%
Community Living	5%
Technology (IT, Telecom, AT)	11%
Total	100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

Caitlyn and Jay participated in NH Leadership program sponsored by the NH Developmental Disability Council, hosted by the Institute on Disability. Our roles in this program included general disability advocacy leadership development, awareness-raising about assistive technology and related resources, and sharing of tools for participants to access the program materials.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

ATinNH staff provided 200 hours of technical assistance to the new inclusive higher ed program at UNH (UNH-4U) in FY21. TA provided included training and one-on-one support for UNH-4U students both on-campus and remote with assistive technology software such as Read&Write and checking accessibility of online course materials and remediating as necessary.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. Spoke with OT 444 about assistive technology practice, experience as an AT user, opportunities for AT and universal design work within any career. Shared information and experience with the AT Certificate program. Answered questions, some framed in advance on March 9.

2. Shared ATinNH's device library website NH AT4All for device loan and demo to Facebook. Post reached 192 people.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients	AT Device/ Service	AT Funding	Total
Individuals with Disabilities	100	11	111
Family Members, Guardians and Authorized Representatives	13	02	15
Representative of Education	126	00	126
Representative of Employment	58	06	64
Representative of Health, Allied Health, and Rehabilitation	209	26	235
Representative of Community Living	58	02	60
Representative of Technology	24	03	27
Unable to Categorize	00	00	00
Total	588	50	638

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting?

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

ATinNH worked with NH state Services for the Blind and Vision Impaired (SBVI) to put on a series of workshops on assistive technology for blind/low vision access to technology, including but not limited to iOS devices, Microsoft Office products, DIY magnifier holders, and more. SBVI advertised the workshops and gathered attendee info for invites & addresses to mail fabrication kits to. This was a contracted service.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

This collaborative series of workshops enabled folks across NH who are blind or experience low vision to learn about the accessibility features in technology they already use as well as new ideas for how to create their own solutions. Many of the participants were new to ATinNH and now can connect with us to access to try more devices as the need arises. Attendance was a bit lower than hoped for for some of the workshops; perhaps better advertising would help. All participants expressed a desire for the series to continue, so ATinNH and SBVI will hopefully restart the series come spring.

3. What focus areas(s) were addressed by the initiative?

Community Participation and Integration;

4. What AT Act authorized activity(s) were addressed?

Demonstration; Training;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting?

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report?

Yes

A. Leveraged Funding for State Plan Activities

Fund Source	Amount	Use of Funds	Data Reported
Private	$6,260	Demonstration	True
	Amount: $6,260

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.

B. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Center for Assistive Technology Act Data Assistance . Saved: Mon Mar 07 2022 11:11:04 GMT-0600 (Central Standard Time)