National Assistive Technology Act Data System

Annual Progress Report - Full Report

Indiana 2021

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
INDATA (INDiana Assistive Technology Act
State AT Program Title:
State AT Program URL
www.eastersealstech.com
Mailing Address:
4740 Kingsway Drive
City:
Indianapolis
State:
Indiana
Zip Code:
46205
Program Email:
tech@eastersealscrossroads.org
Phone:
317-466-2013
TTY:
317-466-2000

Lead Agency

Agency Name:
Indiana Division of Disability and Rehabilitation
Mailing Address:
402 West Washington St Rm W453
City:
Indianapolis
State:
Indiana
Zip Code:
46204
Program URL:
http://www.in.gov/fssa/ddrs/2636.htm

Implementing Entity

Name of Implementing Agency:
Crossroads Rehabilitation Center, Inc dba Easterseals Crossroads
Mailing Address:
4740 Kingsway Drive
City
Indianapolis
State:
Indiana
Zip Code:
46205
Program URL:
www.eastersealstech.com

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Norton, Brian
Title:
Director of Assistive Technology
Phone:
317-466-2013
E-mail:
bnorton@eastersealscrossroads.org
Program Director at Lead Agency (last, first):
Koleszar, Theresa
Title:
Director, Bureau of Rehabilitative Services
Phone:
317-232-1432
E-mail:
Theresa.Koleszar@fssa.in.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Norton, Brian
Title:
Director of Assistive Technology
Phone:
317-466-2013
E-mail:
bnorton@eastersealscrossroads.org

Person Responsible for completing this form if other than Program Director

Name (last, first):
Norton, Brian
Title:
Director of Assistive Technology
Phone:
317-466-2013
E-mail:
bnorton@eastersealscrossroads.org

Certifying Representative

Name (last, first):
Koleszar, Theresa
Title:
Director, Bureau of Rehabilitative Services
Phone:
317-232-1432
E-mail:
Theresa.Koleszar@fssa.in.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 06 02 08
Approved Not made 03 00 03
Rejected 04 00 04
Total 13 02 15

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $9,528 Highest Income: $142,000

Average Income
Sum of Incomes Loans Made Average Annual Income
$381,249 08 $47,656

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 01 01 03 02 00 01 08
Percentage of Loans 12.5% 12.5% 37.5% 25% 0% 12.5% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 08 100%
With both interest buy-down and loan guarantee 00 0%
Total 08 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 08 $153,454
Total 08 $153,454

4. Interest Rates

Interest Rates
Lowest 2.74%
Highest 3.5%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
00 08 0%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 08
4.1% to 6.0% 00
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 08

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 00 $16,147
Daily living 00 $0
Environmental adaptations 00 $0
Vehicle modification and transportation 06 $137,307
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 06 $153,454

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

A mom contacted INDATA inquiring about funding to assist with the purchase of a vehicle for their daughter with a musculoskeletal condition. The family was provided information on the INDATA Alternative Financing Program and was approved for a bank loan in the amount of $23,783 to purchase a Toyota minivan. The family is currently working with Medicaid to install a wheelchair lift in the van so they can be active in their community. Mom said, “Without your help getting our van it would have been much more difficult. It is going to be so much easier for my daughter to get places.”

Impact Area

A gentleman, who is a double leg amputee, contacted INDATA and applied for a bank loan to purchase a scooter. In recent years he was struggling to navigate with his heavy power wheelchair while in the community, and a scooter would increase his independence and mobility. As a prior AFP bank loan recipient from 2018 in good standing, he was able to obtain a new loan to purchase the scooter. The gentleman is excited about his new scooter and the increased mobility and independence it offers him.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 08 08
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 08 08
5. None of the above 00 00 00 00
6. Subtotal 00 00 08 08
7. Nonrespondent 00 00 00 00
8. Total 00 00 08 08
9. Performance on this measure NaN% NaN% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 08 100%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 08
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 174
C. Total 174

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 174

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 11 $23,153 $0 $23,153
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 01 $1,500 $0 $1,500
Daily Living 01 $15 $0 $15
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 161 $79,479 $0 $79,479
Recreation, Sports and Leisure 00 $0 $0 $0
Total 174 $104,147 $0 $104,147

D. Anecdote

A woman with a traumatic brain injury was taking virtual computer classes through her local library to improve her employment skills. To participate in these classes, she had become dependent on a computer loan program on the other side of town that required long bus rides to and from to arrange. INDATA was able to provide her with a reuse computer so she to continue her classes and eliminate the need for the long trips every few weeks. She was extremely grateful for the help and is looking forward to continuing her classes.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 37 24 69 130
2. AT was only available through the AT program. 12 12 19 43
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 01 01
4. Subtotal 49 36 89 174
5. None of the above 00 00 00 00
6. Subtotal 49 36 89 174
7. Nonrespondent 00 00 00 00
8. Total 49 36 89 174
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 160 91.95%
Satisfied 14 8.05%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 174
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 326
Serve as loaner during service repair or while waiting for funding 19
Provide an accommodation on a short-term basis for a time-limited event/situation 48
Conduct training, self-education or other professional development activity 122
Total 515

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 127 00 127
Family Members, Guardians, and Authorized Representatives 95 00 95
Representative of Education 25 00 25
Representative of Employment 07 00 07
Representatives of Health, Allied Health, and Rehabilitation 137 00 137
Representatives of Community Living 02 00 02
Representatives of Technology 122 00 122
Total 515 00 515

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 207 00 207
Hearing 13 00 13
Speech Communication 82 00 82
Learning, Cognition and Developmental 91 00 91
Mobility, Seating and Positioning 23 00 23
Daily Living 38 00 38
Environmental Adaptations 10 00 10
Vehicle Modification and Transportation 00 00 00
Computers and Related 404 00 404
Recreation, Sports and Leisure 06 00 06
Total 874 00 874

E. Anecdote

A woman contacted the INDATA Loan Library in desperate need of a temporary ramp for a family member who was being discharged from the hospital. Her family member had recently undergone an emergency amputation, and she was concerned they would be unable to traverse the entryway once home. INDATA staff responded quickly and arranged a short-term loan of a portable suitcase ramp prior to the family member’s hospital discharge. Information was also provided to the family about organizations that provide permanent ramps should a longer-term solution be needed.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 179 79 38 296
Decided that an AT device/ service will not meet needs 13 04 03 20
Subtotal 192 83 41 316
Have not made a decision 04 01 05 10
Subtotal 196 84 46 326
Nonrespondent 00 00 00 00
Total 196 84 46 326
Performance on this measure 97.96% 98.81% 89.13%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 22 08 03 33
2. AT was only available through the AT program. 54 98 04 156
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 76 106 07 189
5. None of the above 00 00 00 00
6. Subtotal 76 106 07 189
7. Nonrespondent 00 00 00 00
8. Total 76 106 07 189
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 467 90.68%
Satisfied 39 7.57%
Satisfied somewhat 08 1.55%
Not at all satisfied 01 0.19%
Nonrespondent 00 0%
Total Surveyed 515
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 69
Hearing 00
Speech Communication 05
Learning, Cognition and Developmental 00
Mobility, Seating and Positioning 05
Daily Living 01
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 116
Recreation, Sports and Leisure 00
Total # of Devices Demonstrated 196

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 192
Family Members, Guardians, and Authorized Representatives 45
Representatives of Education 00
Representatives of Employment 05
Health, Allied Health, Rehabilitation 08
Representative of Community Living 02
Representative of Technology 00
Total 252

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 01
Service Provider 04
Vendor 17
Repair Service 00
Others 00
Total 22

D. Anecdote

An elderly gentleman was referred to INDATA to learn more about the low vision accessibility features found on the iPad. After being isolated due to restrictions at his long-term care facility, he wanted to connect with family and friends with a newly purchased iPad. The gentleman was shown several vision-related accessibility features and apps including DarkMode, VoiceOver, Display and Text Size, Magnifier, SeeingAI and others. He was grateful to learn about these features and apps and was excited to connect with family and friends.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 49 33 104 186
Decided that an AT device/ service will not meet needs 00 00 10 10
Subtotal 49 33 114 196
Have not made a decision 00 00 00 00
Subtotal 49 33 114 196
Nonrespondent 00 00 00 00
Total 49 33 114 196
Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 250 99.21%
Satisfied 02 0.79%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 252
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 59 32 80 171
2. AT was only available through the AT program. 66 110 23 199
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 01 01
4. Subtotal 125 142 104 371
5. None of the above 00 00 00 00
6. Subtotal 125 142 104 371
7. Nonrespondent 00 00 00 00
8. Total 125 142 104 371
9. Performance on this measure 100% 100% 99.04% 99.73%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 228 112 142 482
Decided that an AT device/ service will not meet needs 13 04 13 30
Subtotal 241 116 155 512
Have not made a decision 04 01 05 10
Subtotal 245 117 160 522
Nonrespondent 00 00 00 00
Total 245 117 160 522
Performance on this measure 98.37% 99.15% 96.88% 98.08%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.05% 95% Met
Response Rate 100% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 64
Family Members, Guardians and Authorized Representatives 62
Representatives of Education 311
Representatives of Employment 96
Rep Health, Allied Health, and Rehabilitation 140
Representatives of Community Living 83
Representatives of Technology 115
Unable to Categorize 00
TOTAL 871

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
515 130 226 871

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 00
AT Funding/Policy/ Practice 00
Combination of any/all of the above 385
Information Technology/Telecommunication Access 54
Transition 432
Total 871

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

A full-day training focused on Remote Supports for Independent Living was held in August 2021. Individuals with disabilities, healthcare workers, parents, and professionals benefited from this training. This training focused on the Tech First initiatives around the country and included client/family success stories, history of remote supports, research results, DIY and Pro resources, Indiana funding options, and implementation best practices.

Briefly describe one training activity related to transition conducted during the reporting period:

A full-day training focused on Assistive Technology Tools and Supports for Remote Learning was held in January 2021. Individuals with disabilities, educators, parents, students, and professionals benefited from this training. Engaging and interactive sessions included Google Chrome Supports for ALL Learners, Open Your WINDOWS & Let in the Accessibility, iOS Accessibility for All Learners, and No Tech Teaching Strategies.

Briefly describe one training activity related to Information and Communication Technology accessibility:

A Web Accessibility for Developers webinar was held in May 2021 and provided participants with an overview of disability, accessibility guidelines, and ICT law. Participants learned techniques for designing, developing, and testing accessible websites including basic content, structure, images, forms, tables, CSS, and ARIA.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 37
Training or Technical Assistance will be developed or implemented 17
No known outcome at this time 00
Nonrespondent 00
Total 54
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 20%
Employment 20%
Health, Allied Health, Rehabilitation %
Community Living 40%
Technology (IT, Telecom, AT) 20%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

The INDATA project the Children’s Museum by offering accessibility considerations for a future Mission Jurassic exhibit. A site survey with museum staff was conducted to provide feedback on the exhibit's many interactive, immersive activities. Feedback was given on a baseline accessibility survey and exhibit progress and potential accessible sticking points are ongoing.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. The INDATA Project produces 3 popular and widely distributed podcasts (ATUpdate, ATFAQ and Accessibility Minute). The focus of the podcasts is to share industry news, information on accessibility topics and to answer people's assistive technology questions. These podcasts have a highly engaged audience, and our listenership comes from over 160 countries.

2. The INDATA Project produces a weekly TechTip Youtube video that provides awareness of the various assistive technology devices available today. Each video provides information on what the device is, how it works and where it can be found. The INDATA YouTube channel has over 3700 subscribers (+1500 over last year) and a library of over 550 videos.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 139 91 230
Family Members, Guardians and Authorized Representatives 103 48 151
Representative of Education 43 01 44
Representative of Employment 58 00 58
Representative of Health, Allied Health, and Rehabilitation 93 13 106
Representative of Community Living 50 02 52
Representative of Technology 18 02 20
Unable to Categorize 02 00 02
Total 506 157 663

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting? 1

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

INDATA joined an Accessibility in the Arts Advisory Committee established by the Indiana Arts Commission to address better access for Hoosiers with disabilities to the IAC’s programs, grants, and services. This committee is tasked with providing feedback and recommendations on accessibility-related issues for the IAC. Twice a year, the advisory committee meets to discuss overarching IAC focus areas, and other requests for input on events and specific accessibility questions/issues come to committee members as needed throughout the year. Organizations participating on the committee include Indiana School for the Deaf, Governor's Council for Persons with Disabilities, ArtMixIndiana, Indiana University, and others.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

This is an ongoing collaboration and effort to make the Arts accessible for everyone in Indiana. The state AT program has benefited from this collaboration as it has connected and developed partnerships with organizations and groups of people we were not previously aware of or affiliated with. The success of the committee has been the collaborative whole of the committee. Persons and organizations with different perspectives working together for a common goal.

3. What focus areas(s) were addressed by the initiative?

Education; Recreation / Leisure;

4. What AT Act authorized activity(s) were addressed?

Device Loan; Training; Information & Assistance; Public Awareness;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? No

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


B. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Mon Mar 07 2022 11:04:38 GMT-0600 (Central Standard Time)


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This FY21 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.