National Assistive Technology Act Data System

Annual Progress Report - Full Report

Virginia 2020

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
The Virginia Assistive Technology System
State AT Program Title:
State AT Program URL
www.vats.org
Mailing Address:
2001 Maywill Street, Suite 202
City:
Richmond
State:
Va
Zip Code:
23230
Program Email:
barclay.shepard@dars.virginia.gov
Phone:
8046629990
TTY:
8004649950

Lead Agency

Agency Name:
Virginia Department for Aging and Rehabilitative Services
Mailing Address:
8004 Franklin Farms Drive
City:
Richmond
State:
Va
Zip Code:
23229
Program URL:
https//www.vadars.org

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Shepard, Barclay
Title:
Manager
Phone:
8046629990
E-mail:
barclay.shepard@dars.virginia.gov
Program Director at Lead Agency (last, first):
Shepard, Barclay
Title:
Manager
Phone:
8046629990
E-mail:
barclay.shepard@dars.virginia.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Hayfield, Kathryn
Title:
DARS Commissioner
Phone:
8046627010
E-mail:
kathryn.hayfield@dars.virginia.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? No
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 3,164
C. Total 3,164

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 3,164

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 2,627 $1,853,258 $0 $1,853,258
Daily Living 1,943 $270,403 $0 $270,403
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 38 $34,497 $0 $34,497
Total 4,608 $2,158,158 $0 $2,158,158

D. Anecdote

When the COVID-19 pandemic shut down schools in the spring of 2020, a mother found herself managing virtual schooling for her four kids. One of her children, who uses a wheelchair, was without the stander he used at school. Insurance denied this equipment for home use. The mother needed something that would make it easy for her to move her son in and out of standing during his "school day" at home. The mother contacted the state AT Act program’s (the Virginia Assistive Technology System) community reuse contractor for children’s durable medical equipment for help. The Children’s Assistive Technology Service (CATS) was able to provide this individual with an Easy Stand Evolve. This gently used equipment provided by CATS helped this student and mother fully participate in his educational program and be comfortable while learning from home!

Photo of a young boy standing with the help of a medical stander.  The stander supports him while he stands and has a lap tray for him to put food,  books and other items on it if he needs to.  The eq
Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 24 05 2,372 2,401
2. AT was only available through the AT program. 15 01 570 586
3. AT was available through other programs, but the system was too complex or the wait time too long. 16 00 161 177
4. Subtotal 55 06 3,103 3,164
5. None of the above 00 00 00 00
6. Subtotal 55 06 3,103 3,164
7. Nonrespondent 00 00 00 00
8. Total 55 06 3,103 3,164
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 3,109 98.26%
Satisfied 55 1.74%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 3,164
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 136
Serve as loaner during service repair or while waiting for funding 00
Provide an accommodation on a short-term basis for a time-limited event/situation 56
Conduct training, self-education or other professional development activity 00
Total 192

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 151
Family Members, Guardians, and Authorized Representatives 01
Representative of Education 00
Representative of Employment 02
Representatives of Health, Allied Health, and Rehabilitation 36
Representatives of Community Living 02
Representatives of Technology 00
Total 192

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 14

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 03
Hearing 04
Speech Communication 00
Learning, Cognition and Developmental 115
Mobility, Seating and Positioning 71
Daily Living 72
Environmental Adaptations 16
Vehicle Modification and Transportation 00
Computers and Related 61
Recreation, Sports and Leisure 02
Total 344

E. Anecdote

An individual from Madison County had surgery on his leg and needed to use a manual wheelchair for mobility for 60-90 days. The individual contacted the state’s vocational rehabilitation (VR) program for assistance. The state AT Act program and the state’s vocational rehabilitation (VR) program have a collaborative partnership to provide portable ramps and accessible pathways for VR and community requests. VATS own this ramp and trailer but these items are housed and maintained at VR program Rehabilitation Engineering shops throughout the state. The VR program’s Rehabilitation Engineering department coordinated the delivery and installation of a temporary ramp on a short-term basis until a permanent home modification solution was in place. The ramp helped this individual get in and out of his home for medical appointments and allowed him to fully participate in the VR program while his ramp was being authorized and built. This equipment is a part of a temporary ramps and accessible pathways program, originally funded by a grant to VATS by the Christopher and Dana Reeve Foundation.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 77 39 17 133
Decided that an AT device/ service will not meet needs 00 00 02 02
Subtotal 77 39 19 135
Have not made a decision 00 00 01 01
Subtotal 77 39 20 136
Nonrespondent 00 00 00 00
Total 77 39 20 136
Performance on this measure 100% 100% 95%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 01 04 43 48
2. AT was only available through the AT program. 00 01 04 05
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 03 03
4. Subtotal 01 05 50 56
5. None of the above 00 00 00 00
6. Subtotal 01 05 50 56
7. Nonrespondent 00 00 00 00
8. Total 01 05 50 56
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 188 97.92%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 04 2.08%
Total Surveyed 192
Response rate % 97.92%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 06
Hearing 05
Speech Communication 04
Learning, Cognition and Developmental 219
Mobility, Seating and Positioning 64
Daily Living 20
Environmental Adaptations 08
Vehicle Modification and Transportation 00
Computers and Related 69
Recreation, Sports and Leisure 02
Total # of Devices Demonstrated 397

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 600
Family Members, Guardians, and Authorized Representatives 22
Representatives of Education 18
Representatives of Employment 46
Health, Allied Health, Rehabilitation 101
Representative of Community Living 06
Representative of Technology 01
Total 794

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 00
Service Provider 03
Vendor 00
Repair Service 00
Others 00
Total 03

D. Anecdote

Virginia’s Career Pathways for Individuals with Disabilities (CPID) grant was the only one of four total grant recipients to employ an AT Specialist / licensed occupational therapist, to support training participants, employer and systematic needs. This CPID AT Specialist is a member of the state’s AT Act program, the Virginia Assistive Technology System, and dedicated to helping to reduce individual and programmatic barriers in the CPID system. CPID targets Virginia’s high-growth industry sectors, identifies advanced credentials and provides work-based training programs. Industries include advanced manufacturing, logistics and information technology. One CPID client was a very smart young man who struggled with anxiety and has a diagnosis of autism. Before working with the CPID AT Specialist, this young man tried going to college and training programs and was not successful. He enrolled in an information technology (IT) online course, but was very anxious about taking the certification exam and about going to work. The AT Specialist conducted an AT evaluation. The AT specialist demonstrated several types of handheld technologies and equipment (weighted lap pad) to reduce anxiety and help him remember tasks. The AT Specialist demonstrated several devices to help with task reminders to included a Fitbit with reminders and a smart phone. After the demonstration, the AT Act program loaned this equipment to him for two weeks to try before purchasing. The AT specialist also employed the CalmConnect program to reduce anxiety. As a result of the AT Act program’s intervention the client reported that he successfully passed his certification programs and is “getting his ducks in a row” to starting sending out job applications!

A young man sits at a workstation.  He is reviewing a study guide.  Items in the picture include a work phone and a keyboard and mouse.  The young man is smiling for the photo.
Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 136 190 67 393
Decided that an AT device/ service will not meet needs 00 00 04 04
Subtotal 136 190 71 397
Have not made a decision 00 00 00 00
Subtotal 136 190 71 397
Nonrespondent 00 00 00 00
Total 136 190 71 397
Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 793 99.87%
Satisfied 01 0.13%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 794
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 25 09 2,415 2,449
2. AT was only available through the AT program. 15 02 574 591
3. AT was available through other programs, but the system was too complex or the wait time too long. 16 00 164 180
4. Subtotal 56 11 3,153 3,220
5. None of the above 00 00 00 00
6. Subtotal 56 11 3,153 3,220
7. Nonrespondent 00 00 00 00
8. Total 56 11 3,153 3,220
9. Performance on this measure 71.43% 100% 94.8% 94.41%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 213 229 84 526
Decided that an AT device/ service will not meet needs 00 00 06 06
Subtotal 213 229 90 532
Have not made a decision 00 00 01 01
Subtotal 213 229 91 533
Nonrespondent 00 00 00 00
Total 213 229 91 533
Performance on this measure 100% 100% 98.9% 99.81%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 100% 95% Met
Response Rate 99.90% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 810
Family Members, Guardians and Authorized Representatives 40
Representatives of Education 39
Representatives of Employment 127
Rep Health, Allied Health, and Rehabilitation 163
Representatives of Community Living 111
Representatives of Technology 08
Unable to Categorize 13
TOTAL 1,311

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
882 350 79 1,311

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 939
AT Funding/Policy/ Practice 00
Combination of any/all of the above 302
Information Technology/Telecommunication Access 70
Transition 00
Total 1,311

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

Virginia’s AT Act program (VATS) collaborated with the state’s vocational rehabilitation program to provide two separate “Windmills” disability employment inclusion-training sessions on reasonable accommodations and assistive technology. The training session’s target audience were employers, VR placement counselors and VR business development staff. Two related and distinct sessions were held using the virtual Zoom platform and was made available for a statewide audience. The state AT Act program and co-presenters from the VR program discussed ways assistive technology can be used in the workplace and in training programs. The presenters gave case examples of previous VR and state AT Act program clients, provided information on how to request evaluations through the VR program, and how to request equipment for short-term loans, demonstrations, or trainings through VATS. Two-hundred and thirty participants participated in this high impact training. The first training session had 94 participants and the second session had 136 participants. The virtual platform was excellent in connecting with individuals from all areas of the state!

Briefly describe one training activity related to transition conducted during the reporting period:

Briefly describe one training activity related to Information and Communication Technology accessibility:

Staff from the AT Act program, the Virginia Assistive Technology System (VATS), collaborated with the state’s Career Pathways for Individuals with Disabilities (CPID) grant program to put together an information technology (IT) credential training. Sixty individuals were able to learn about the different programs in the area that provide credentials to improve access to high demand, high pay IT careers. The IT training included a session on 508 compliance and making documents accessible. Training participants were taught how to identify whether or not documents were accessible and compliant and how to make documents accessible. The session was broken up into two groups, those in school and those who had graduated. There were six different groups who discussed IT and the different jobs that are linked to IT credentials.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 20
Training or Technical Assistance will be developed or implemented 50
No known outcome at this time 00
Nonrespondent 00
Total 70
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 25%
Employment 25%
Health, Allied Health, Rehabilitation 0%
Community Living 50%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

In FFY20, the Virginia Assistive Technology System (VATS) joined Virginia’s No Wrong Door (NWD) initiative. Through this partnership among all 25 Area Agencies on Aging, all 120 Virginia Department of Social Services, non-profits, healthcare organizations, and disability service organizations, VATS provided considerable technical assistance to expand the capacity of Virginia’s NWD system to connect older adults and individuals with disabilities with assistive technology devices and services. VATS provided training to NWD partners on VATS services as well as the availability of three AT kits to address independence, personal safety, and social inclusion. In May 2020, Virginia NWD received a federal stimulus grant through the CARES Act to address the needs of older adults and individuals with disabilities during the COVID-19 pandemic. VATS was included as a sub-grantee to build capacity and develop infrastructure to respond to the current pandemic as well as future epidemics/pandem

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

The state’s vocational rehabilitation (VR) program (DARS) and state vocational training center reported that have been seeing more students with neurodiversity diagnosis. Counselors reported that a significant number of VR clients are having issues with anxiety and that sensory needs were not being met, resulting in some distracting behaviors in training programs. Accordingly, the state’s AT Act program’s CPID AT Specialist collaborated with DARS’ AT teams to develop and deploy sensory kits through the CPID loaner library. AT Specialists (licensed Occupational Therapists) employed strategies, along with equipment in the kits, to help DARS clients self-regulate and remain focused. As the program has expanded, AT Specialists added more items to the kits to enhance AT services and support newly developed sensory academies. Field AT Specialists had begun addressing the sensory needs of students with disabilities, but in 2017, the state’s AT Act program CPID AT Specialist, coordinated

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. The state’s AT Act program’s AT & Aging & Acquisition Coordinator, was featured a guest on the 15th “Aging Matters” television episode. The TV show episode was taped in Arlington, Va and was broadcast to a local/regional audience. The show features experts who present topics that discuss topics of interest for older adults and their families. State AT Act program staff provided information and demonstrated an array of assistive technologies and programs that are helping seniors age in place.

2.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 106 53 159
Family Members, Guardians and Authorized Representatives 29 12 41
Representative of Education 01 00 01
Representative of Employment 00 00 00
Representative of Health, Allied Health, and Rehabilitation 21 00 21
Representative of Community Living 09 06 15
Representative of Technology 00 00 00
Unable to Categorize 00 00 00
Total 166 71 237

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Public/State Agency$150,000Demonstration
Public/State Agency$80,000Public Awareness, I&A
Public/State Agency$10,000Reuse
Amount: $240,000

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Thu Feb 04 2021 13:34:23 GMT-0600 (Central Standard Time)


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This FY20 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.