National Assistive Technology Act Data System

Annual Progress Report - Full Report

New Hampshire 2020

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Assistive Technology in New Hampshire (ATinNH)
State AT Program Title:
State AT Program URL
www.atinnh.org
Mailing Address:
10 West Edge Drive, Suite 101
City:
Durham
State:
New Hampshire
Zip Code:
03824
Program Email:
caitlyn.fulton@unh.edu
Phone:
6038621056
TTY:

Lead Agency

Agency Name:
Institute on Disability
Mailing Address:
10 West Edge Drive
City:
Durham
State:
NH
Zip Code:
03824
Program URL:
https://iod.unh.edu/

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Willkomm, Therese
Title:
Director
Phone:
603-491-6555
E-mail:
therese.willkomm@unh.edu
Program Director at Lead Agency (last, first):
Title:
Phone:
E-mail:
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Fulton, Caitlyn
Title:
Sr Program Support Assistant
Phone:
603-862-1056
E-mail:
caitlyn.fulton@unh.edu

Certifying Representative

Name (last, first):
Sosa, Susan
Title:
Senior Grant and Contract Administrator
Phone:
603-862-4848
E-mail:
susan.sosa@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 01
Activity 1
How would you describe this state financing activity? AT Fabrication Program
2. Geographic Distribution and Number of Individuals Served
Geographic Distribution
County of Residence Individuals Served
A. Metro (RUCC 1-3) 1,165
B. Non-Metro (RUCC 4-9) 895
C. Total Served 2,060

Performance Measure Number
Performance Measure Number
D. Excluded from Performance Measure 00
E. Number of Individuals Included in Performance Measures 2,060

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded
Types and Dollar Amounts of AT Funded
Type of AT Device / Service Number Provided Total Estimated
Current Retail
Purchase Price
Total Price for
Which Devices
Were Sold
Savings
to Consumers
Vision 241 $5,378 $0 $5,378
Hearing 83 $1,160 $0 $1,160
Speech communication 79 $860 $0 $860
Learning, cognition, and developmental 690 $17,764 $0 $17,764
Mobility, seating and positioning 03 $255 $0 $255
Daily living 684 $33,145 $0 $33,145
Environmental adaptations 00 $0 $0 $0
Vehicle modification and transportation 01 $10 $0 $10
Computers and related 240 $4,410 $0 $4,410
Recreation, sports, and leisure 39 $710 $0 $710
Total 2,060 $63,692 $0 $63,692

D. Anecdote

During Covid 19, students with vision impairments had a very difficult time doing remote training with their teachers of the visually impaired. Therefore, we fabricated hands-free cell phone holders that the students could place their phones in and position the camera to focus on their hands on the braille keyboard. Both the teachers, students, and parents really appreciated having these devices.

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 1,339 14 707 2,060
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 1,339 14 707 2,060
5. None of the above 00 00 00 00
6. Subtotal 1,339 14 707 2,060
7. Nonrespondent 00 00 00 00
8. Total 1,339 14 707 2,060
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 2,060 100%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 2,060
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 778
C. Total 778

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 778

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 01 $1,149 $0 $1,149
Hearing 08 $834 $0 $834
Speech Communication 06 $6,531 $270 $6,261
Learning, Cognition and Developmental 07 $615 $35 $580
Mobility, Seating and Positioning 430 $396,496 $43,907 $352,589
Daily Living 302 $106,873 $15,316 $91,557
Environmental Adaptations 18 $1,274 $325 $949
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 04 $2,796 $0 $2,796
Recreation, Sports and Leisure 02 $3,550 $900 $2,650
Total 778 $520,118 $60,753 $459,365

D. Anecdote

In 2020, REM was able to help an elderly gentleman with some advancing medical conditions to acquire a chair that greatly improved his independence and mobility. His insurance company was denying him the chair he needed. His therapist contacted us and we were able to provide him with an excellent refurbished chair and some other important equipment for his daily life. In collaboration with the therapist, we were able to adapt the powerful, therapeutic chair to suit his needs. His family has returned to us on several occasions to seek other equipment and has expressed their gratitude for REM and its flexibility and compassion.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 09 01 692 702
2. AT was only available through the AT program. 01 00 35 36
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 22 22
4. Subtotal 10 01 749 760
5. None of the above 07 00 05 12
6. Subtotal 17 01 754 772
7. Nonrespondent 00 00 06 06
8. Total 17 01 760 778
9. Performance on this measure 58.82% 100% 98.55%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 508 65.3%
Satisfied 249 32.01%
Satisfied somewhat 01 0.13%
Not at all satisfied 00 0%
Nonrespondent 20 2.57%
Total Surveyed 778
Response rate % 97.43%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 506
Serve as loaner during service repair or while waiting for funding 09
Provide an accommodation on a short-term basis for a time-limited event/situation 234
Conduct training, self-education or other professional development activity 06
Total 755

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 109
Family Members, Guardians, and Authorized Representatives 569
Representative of Education 27
Representative of Employment 01
Representatives of Health, Allied Health, and Rehabilitation 40
Representatives of Community Living 04
Representatives of Technology 05
Total 755

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 04
Hearing 07
Speech Communication 21
Learning, Cognition and Developmental 13
Mobility, Seating and Positioning 343
Daily Living 315
Environmental Adaptations 22
Vehicle Modification and Transportation 00
Computers and Related 49
Recreation, Sports and Leisure 100
Total 874

E. Anecdote

During Covid-19, loaning iPads for use to reduce social isolation was very important for one elderly person. Using FaceTime, she was able to connect with her grandchildren.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 39 02 440 481
Decided that an AT device/ service will not meet needs 04 01 06 11
Subtotal 43 03 446 492
Have not made a decision 01 00 03 04
Subtotal 44 03 449 496
Nonrespondent 03 00 07 10
Total 47 03 456 506
Performance on this measure 97.73% 100% 99.33%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 16 01 133 150
2. AT was only available through the AT program. 00 00 14 14
3. AT was available through other programs, but the system was too complex or the wait time too long. 04 00 68 72
4. Subtotal 20 01 215 236
5. None of the above 01 00 00 01
6. Subtotal 21 01 215 237
7. Nonrespondent 04 00 08 12
8. Total 25 01 223 249
9. Performance on this measure 95.24% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 502 66.49%
Satisfied 219 29.01%
Satisfied somewhat 02 0.26%
Not at all satisfied 01 0.13%
Nonrespondent 31 4.11%
Total Surveyed 755
Response rate % 95.89%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 17
Hearing 29
Speech Communication 04
Learning, Cognition and Developmental 02
Mobility, Seating and Positioning 146
Daily Living 60
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 19
Recreation, Sports and Leisure 37
Total # of Devices Demonstrated 314

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 188
Family Members, Guardians, and Authorized Representatives 254
Representatives of Education 42
Representatives of Employment 02
Health, Allied Health, Rehabilitation 25
Representative of Community Living 13
Representative of Technology 02
Total 526

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 01
Service Provider 88
Vendor 35
Repair Service 00
Others 12
Total 136

D. Anecdote

During Covid-19, we did many device demonstrations to help people make decisions. One demonstration was related to three different mounting solutions to help a family decide which type of device that they should get to mount onto the wheelchair to support a communication device. They ultimately decided that it was better to use a tabletop clamp-on mount than a wheelchair mount.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 05 02 82 89
Decided that an AT device/ service will not meet needs 05 00 39 44
Subtotal 10 02 121 133
Have not made a decision 20 02 148 170
Subtotal 30 04 269 303
Nonrespondent 00 00 11 11
Total 30 04 280 314
Performance on this measure 33.33% 50% 43.21%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 352 66.92%
Satisfied 149 28.33%
Satisfied somewhat 08 1.52%
Not at all satisfied 02 0.38%
Nonrespondent 15 2.85%
Total 526
Response rate % 97.15%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 25 02 825 852
2. AT was only available through the AT program. 1,340 14 756 2,110
3. AT was available through other programs, but the system was too complex or the wait time too long. 04 00 90 94
4. Subtotal 1,369 16 1,671 3,056
5. None of the above 08 00 05 13
6. Subtotal 1,377 16 1,676 3,069
7. Nonrespondent 04 00 14 18
8. Total 1,381 16 1,690 3,087
9. Performance on this measure 99.13% 100% 94% 96.33%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 44 04 522 570
Decided that an AT device/ service will not meet needs 09 01 45 55
Subtotal 53 05 567 625
Have not made a decision 21 02 151 174
Subtotal 74 07 718 799
Nonrespondent 03 00 18 21
Total 77 07 736 820
Performance on this measure 71.62% 71.43% 77.78% 77.16%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.65% 95% Met
Response Rate 98.40% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 189
Family Members, Guardians and Authorized Representatives 33
Representatives of Education 639
Representatives of Employment 58
Rep Health, Allied Health, and Rehabilitation 810
Representatives of Community Living 180
Representatives of Technology 69
Unable to Categorize 56
TOTAL 2,034

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
1,000 669 365 2,034

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 1,055
AT Funding/Policy/ Practice 00
Combination of any/all of the above 387
Information Technology/Telecommunication Access 335
Transition 257
Total 2,034

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

We conducted 5 virtual workshops on creating assistive technology for teachers of the visually impaired.

Briefly describe one training activity related to transition conducted during the reporting period:

We conducted a workshop in conjunction with UNH 4 U – a program to support individuals with developmental disabilities transitioning to post secondary education.

Briefly describe one training activity related to Information and Communication Technology accessibility:

ATinNH provided its free annual webinar in June that focused on General Accessibility Principles, specifically around Microsoft Word, and covering topics such as fonts, layout, images, language, and built-in accessibility tools.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 138
Training or Technical Assistance will be developed or implemented 48
No known outcome at this time 16
Nonrespondent 133
Total 335
Performance Measure Percentage 55.5%
ACL Target Percentage 70%
Met/Not Met Not Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 30%
Employment 10%
Health, Allied Health, Rehabilitation 20%
Community Living 40%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

We responded to a technical assistance request from Future In Sight as to innovative ways that teachers could provide virtual services for students who are blind. We conducted various problem-solving activities in developing an overhead mounting solution for students and teachers to put their cell phones into for their virtual consultations.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

Technical assistance was provided by the Institute on Disability on application of assistive technology for students who experience intellectual disabilities and have a desire to attend higher education. This represented about 30% of the technical assistance activities, which were dedicated to transition.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. ALS Symposium: we presented a session as well as an exhibit at the ALS conference. People got to try out devices and see what is available as the disease progresses.

2. We held a public awareness open house event in Durham for people in the community to explore various assistive technology devices. Due to Covid 19, our public awareness events were canceled for the rest of the year.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 425 20 445
Family Members, Guardians and Authorized Representatives 175 10 185
Representative of Education 620 10 630
Representative of Employment 45 05 50
Representative of Health, Allied Health, and Rehabilitation 211 06 217
Representative of Community Living 97 04 101
Representative of Technology 05 02 07
Unable to Categorize 00 00 00
Total 1,578 57 1,635

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Public/State Agency$10,000Training
Private$12,718Device Loan
Amount: $22,718

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Unique issues with our data is that due to COVID 19, many of our numbers in various categories are down.


Center for Assistive Technology Act Data Assistance . Saved: Thu Feb 04 2021 13:29:29 GMT-0600 (Central Standard Time)


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This FY20 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.