National Assistive Technology Act Data System

Annual Progress Report - Full Report

Hawaii 2020

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Assistive Technology Resource Centers of Hawaii
State AT Program Title:
State AT Program URL
http://www.atrc.org
Mailing Address:
200 N Vineyard Blvd, Suite 430
City:
Honolulu
State:
HI
Zip Code:
96817
Program Email:
barbara@atrc.org
Phone:
8085327112
TTY:

Lead Agency

Agency Name:
Hawaii Division of Vocational Rehabilitation
Mailing Address:
1010 Richard Street #217
City:
Honolulu
State:
HI
Zip Code:
96813
Program URL:
http://humanservices.hawaii.gov/vocationalrehab

Implementing Entity

Name of Implementing Agency:
Assistive Technology Resource Centers of Hawaii
Mailing Address:
200 N Vineyard Blvd, Suite 430
City
Honolulu
State:
HI
Zip Code:
96817
Program URL:
http://www.atrc.org

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Fischlowitz-Leong, Barbara
Title:
Executive Director
Phone:
8085327112
E-mail:
barbara@atrc.org
Program Director at Lead Agency (last, first):
Bates, Maureen
Title:
Vocational Rehabilitation Administrator
Phone:
8085869741
E-mail:
Mbates@dhs.hawaii.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Fischlowitz-Leong, Barbara
Title:
Executive Director
Phone:
8085327112
E-mail:
barbara@atrc.org

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Cain, Iva-Starr
Title:
Vocation Rehabilitation Assistant Administrator
Phone:
8085869240
E-mail:
icain@dhs.hawaii.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 00 00 00
Approved Not made 00 00 00
Rejected 00 00 00
Total 00 00 00

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $0 Highest Income: $0

Average Income
Sum of Incomes Loans Made Average Annual Income
$0 00 $0

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 00 00 00 00 00 00 00
Percentage of Loans 0% 0% 0% 0% 0% 0% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 00 0%
With both interest buy-down and loan guarantee 00 0%
Total 00 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 00 $0
Total 00 $0

4. Interest Rates

Interest Rates
Lowest 0%
Highest 0%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
00 00 0%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 00
4.1% to 6.0% 00
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 00

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 00 $0
Daily living 00 $0
Environmental adaptations 00 $0
Vehicle modification and transportation 00 $0
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 00 $0

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

No loans were made this year.

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Re : Validation warning: "You have indicated that your state plan includes a financial loan program but have not indicated that you provided any loans". Hawaii does continue a cash loan program. However, there were no loans made this fiscal year for ATRC.

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 76
C. Total 76

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 76

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 01 $1,850 $0 $1,850
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 75 $15,000 $0 $15,000
Recreation, Sports and Leisure 00 $0 $0 $0
Total 76 $16,850 $0 $16,850

D. Anecdote

ATRC is an official Microsoft computer refurbishing center. We process several hundred computers each year for individuals with disabilities: 1 A young man with autism , age 27, requested a laptop computer from the ATRC Refurbishing Center. He wanted the computer to search for employment through online sources. 2 An older woman with legal blindness needed a computer to enhance her communication with her family on the mainland United States. She wanted to learn to use social media and search the internet. She had very little computing experience, but she was motivated to learn.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 24 05 47 76
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 24 05 47 76
5. None of the above 00 00 00 00
6. Subtotal 24 05 47 76
7. Nonrespondent 00 00 00 00
8. Total 24 05 47 76
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 69 90.79%
Satisfied 05 6.58%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 02 2.63%
Total Surveyed 76
Response rate % 97.37%

G. Notes:

Re: Validation warning, "The number of rrr/oel recipients is roughly equal to the number of devices reutilized. Please ensure that devices being reutilized are grouped together on events going out to one recipient." Each reutilized device was given to a single recipient; the ratio of 1 device:1 recipient is accurate.

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 14
Serve as loaner during service repair or while waiting for funding 07
Provide an accommodation on a short-term basis for a time-limited event/situation 00
Conduct training, self-education or other professional development activity 01
Total 22

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 06
Family Members, Guardians, and Authorized Representatives 08
Representative of Education 00
Representative of Employment 00
Representatives of Health, Allied Health, and Rehabilitation 08
Representatives of Community Living 00
Representatives of Technology 00
Total 22

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 42

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 07
Hearing 03
Speech Communication 06
Learning, Cognition and Developmental 03
Mobility, Seating and Positioning 00
Daily Living 00
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 03
Recreation, Sports and Leisure 00
Total 22

E. Anecdote

A female, who had recently turned 100, came to ATRC by her family. She was still processing paperwork for a number of rental apartments that she owned, however, her eyesight was diminishing to the point where she required magnification to see documentation. After trying several magnification devices, she chose a CCTV (Close Circuit Television): a large screen with a document tray and video magnifier underneath. After being somewhat skeptical, she was overjoyed with the device.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 02 02 08 12
Decided that an AT device/ service will not meet needs 00 00 00 00
Subtotal 02 02 08 12
Have not made a decision 01 00 01 02
Subtotal 03 02 09 14
Nonrespondent 00 00 00 00
Total 03 02 09 14
Performance on this measure 66.67% 100% 88.89%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 02 01 05 08
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 02 01 05 08
5. None of the above 00 00 00 00
6. Subtotal 02 01 05 08
7. Nonrespondent 00 00 00 00
8. Total 02 01 05 08
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 20 90.91%
Satisfied 02 9.09%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 22
Response rate % 100%

I. Notes:

Re: Validation warnings "The number of decision-making loans provided seems a little low. The majority of your short term device loans should be for decision-making purposes.": Device loans were low in FY19 due to safety procedures in place for COVID pandemic. "The number of borrowers is roughly equal to the number of devices loaned. Please ensure that devices being loaned are grouped together on loans going out to one borrower.": Borrowers tried out devices in ATRC facilities to determine which was of greatest interest to them. They typically borrow the device of interest (often just one). "The loan period by policy is greater than 35 days. This is a longer than typical loan period.": Our agency is typically able to honor a loan period of 6 weeks (42 days), unless demand for the item is high.

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 25
Hearing 08
Speech Communication 03
Learning, Cognition and Developmental 01
Mobility, Seating and Positioning 06
Daily Living 00
Environmental Adaptations 00
Vehicle Modification and Transportation 07
Computers and Related 00
Recreation, Sports and Leisure 00
Total # of Devices Demonstrated 50

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 33
Family Members, Guardians, and Authorized Representatives 14
Representatives of Education 01
Representatives of Employment 00
Health, Allied Health, Rehabilitation 01
Representative of Community Living 00
Representative of Technology 01
Total 50

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 75
Service Provider 227
Vendor 50
Repair Service 00
Others 00
Total 352

D. Anecdote

In years past, ATRC was a device demonstrating machine. Every weekend we would be out in the community showing people how assistive technology could work for them. In 2020, due to the Covid 19 pandemic, our device demonstrations to community groups has decreased significantly. What was once a room full of 30-75 persons has now dropped to a computer screen with approximately 10 to 20 participants. ATRC still provides device demonstrations for individual community members as well, though we have eliminated the “public walk-in” policy and are now requiring scheduled appointments. One individual was a woman of Chinese heritage who had recently turned 100 years old, and she was still processing paperwork for a number of rental apartments that she owned. She needed a device that would help her read documents and reduce eye fatigue. After trying several magnification devices, she finally chose a CCTV (Close Circuit Television): a large screen with a document tray and video magnifier underneath. She was overjoyed with the device after having been somewhat skeptical at first.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 14 05 21 40
Decided that an AT device/ service will not meet needs 01 00 01 02
Subtotal 15 05 22 42
Have not made a decision 02 02 04 08
Subtotal 17 07 26 50
Nonrespondent 00 00 00 00
Total 17 07 26 50
Performance on this measure 88.24% 71.43% 84.62%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 48 96%
Satisfied 02 4%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 50
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 26 06 52 84
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 26 06 52 84
5. None of the above 00 00 00 00
6. Subtotal 26 06 52 84
7. Nonrespondent 00 00 00 00
8. Total 26 06 52 84
9. Performance on this measure 100% 100% 100% 100%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 16 07 29 52
Decided that an AT device/ service will not meet needs 01 00 01 02
Subtotal 17 07 30 54
Have not made a decision 03 02 05 10
Subtotal 20 09 35 64
Nonrespondent 00 00 00 00
Total 20 09 35 64
Performance on this measure 85% 77.78% 85.71% 84.38%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 100% 95% Met
Response Rate 98.65% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 96
Family Members, Guardians and Authorized Representatives 22
Representatives of Education 15
Representatives of Employment 11
Rep Health, Allied Health, and Rehabilitation 20
Representatives of Community Living 07
Representatives of Technology 00
Unable to Categorize 00
TOTAL 171

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
143 28 00 171

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 00
AT Funding/Policy/ Practice 00
Combination of any/all of the above 138
Information Technology/Telecommunication Access 10
Transition 23
Total 171

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

A male with blindness who had recently moved from the mainland United States, wanted training on JAWS screen reader. His goal was to enhance his computer skills as he was currently searching for employment. Abiding by Hawaii’s social distancing regulations, ATRC provided in-person training

Briefly describe one training activity related to transition conducted during the reporting period:

ATRC worked with a young woman who was beginning to take classes at the University of Hawaii. ATRC helped her obtain and learn to use the Humanware Prodegy video magnification device, which she could take to class to read information at a distance

Briefly describe one training activity related to Information and Communication Technology accessibility:

ATRC annually participates in a symposium for families of children with disabilities. It is typically a large, in-person event bringing together people from across the Hawaiian Islands. Accommodations for the event were historically given in the form of ASL/language interpreters, large print and braille. Due to COVID, the event evolved into a virtual conference where anyone with an internet connection from any distance could participate. This presented the committee the occasion to put a great focus on content accessibility. ATRC trained representatives from a variety of backgrounds on accessibility related to the event website (i.e. WCAG and best practices), video production editing (including captioning and audio description), infographics, documents, and slides.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 00
Training or Technical Assistance will be developed or implemented 10
No known outcome at this time 00
Nonrespondent 00
Total 10
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 54%
Employment 12%
Health, Allied Health, Rehabilitation 2%
Community Living 32%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

A young woman on the neighbor island of Hawaii called for assistance as her printer stopped working. She operates her own business making greeting cards. ATRC worked with her over the telephone and video conferencing to solve the issue (the software needed updating).

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

ATRC provides technical assistance to school teachers. the questions are often related to computer programs that aid students with reading and writing. ATRC provided quality technical assistance to a group of special education professionals by demonstrating the various features of the Apple iPad and PC/Mac computers. ATRC provides handouts with a wealth of different apps available to them depending on the students' needs such as word processing, text-to-speech, sentence structures, and other supports.ATRC demonstrated how to activate built-in features like Apple dictation, text-replacements, Safari Reader, and text-to-speech.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. ATRC was featured in Generations Magazine, a magazine produced in Hawaii for persons over fifty. The article focused on aging, and focused on various types of AT that could be of assistance.

2.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 534 359 893
Family Members, Guardians and Authorized Representatives 668 112 780
Representative of Education 267 63 330
Representative of Employment 134 108 242
Representative of Health, Allied Health, and Rehabilitation 135 67 202
Representative of Community Living 133 49 182
Representative of Technology 17 25 42
Unable to Categorize 00 00 00
Total 1,888 783 2,671

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 01

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

ATRC worked with The Division of Vocational Rehabilitation (DVR) to fulfill its obligations to the Workforce Innovation and Opportunity Act. ATRC participated with DVR to provide volunteer positions for two individuals with disabilities.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

ATRC's employees actively participate in the Aging and Disability Resource Centers (ADRC) and the Disability and Communications Access Board (DCAB) strategizing ways to promote partnerships with employers in the private sector so that together they can plan, develop, and make possible the fulfillment of the dreams for individuals with disabilities to live an independent and self-sufficient life. Resources: adrc@doh.hawaii.gov and http://health.hawaii.gov/dcab/


3. What was the primary area of impact for this state improvement outcome?

Employment


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Private$10,000Training
Amount: $10,000

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome
State Appropriations$99,000State Financing45Employment and higher education
Amount: $99,000Individuals Served: 45

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Thu Feb 04 2021 13:20:09 GMT-0600 (Central Standard Time)


Back to state program information page | Top of page

This FY20 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.