National Assistive Technology Act Data System

Annual Progress Report - Full Report

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New Hampshire 2019

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Assistive Technology in New Hampshire (ATinNH)
State AT Program Title:
State AT Program URL
www.atinnh.org
Mailing Address:
10 West Edge Drive, Suite 101
City:
Durham
State:
New Hampshire
Zip Code:
03824
Program Email:
stacy.driscoll@unh.edu
Phone:
6039306000
TTY:

Lead Agency

Agency Name:
Institute on Disability
Mailing Address:
10 West Edge Drive
City:
Durham
State:
NH
Zip Code:
03824
Program URL:
https://iod.unh.edu/

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Willkomm, Therese
Title:
Director
Phone:
603-491-6555
E-mail:
therese.willkomm@unh.edu
Program Director at Lead Agency (last, first):
Title:
Phone:
E-mail:
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Stacy Driscoll
Title:
Program Coordinator
Phone:
603-930-6000
E-mail:
stacy.driscoll@unh.edu

Certifying Representative

Name (last, first):
Sosa, Susan
Title:
Senior Grant and Contract Administrator
Phone:
603-862-4848
E-mail:
susan.sosa@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 01
Activity 1
How would you describe this state financing activity? AT Fabrication Program
2. Geographic Distribution and Number of Individuals Served
Geographic Distribution
County of Residence Individuals Served
A. Metro (RUCC 1-3) 2,594
B. Non-Metro (RUCC 4-9) 883
C. Total Served 3,477

Performance Measure Number
Performance Measure Number
D. Excluded from Performance Measure 00
E. Number of Individuals Included in Performance Measures 3,477

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded
Types and Dollar Amounts of AT Funded
Type of AT Device / Service Number Provided Total Estimated
Current Retail
Purchase Price		 Total Price for
Which Devices
Were Sold		 Savings
to Consumers
Vision 199 $6,733 $0 $6,733
Hearing 78 $780 $0 $780
Speech communication 526 $10,280 $0 $10,280
Learning, cognition, and developmental 1,356 $33,112 $0 $33,112
Mobility, seating and positioning 49 $7,893 $0 $7,893
Daily living 1,207 $36,546 $0 $36,546
Environmental adaptations 02 $278 $0 $278
Vehicle modification and transportation 04 $201 $0 $201
Computers and related 42 $5,085 $0 $5,085
Recreation, sports, and leisure 14 $1,802 $0 $1,802
Total 3,477 $102,710 $0 $102,710

D. Anecdote

The National Assistive Technology Makers' Fair has been held in 2018 and 2019. The ability to have participants learn the skills for creating their own AT and having the ability to create devices for themselves or their clients has had a significant impact on the deployment of fabricated AT and cost savings to consumers.

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 1,131 30 2,316 3,477
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 1,131 30 2,316 3,477
5. None of the above 00 00 00 00
6. Subtotal 1,131 30 2,316 3,477
7. Nonrespondent 00 00 00 00
8. Total 1,131 30 2,316 3,477
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 3,477 100%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 3,477
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 1,092
C. Total 1,092

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 1,092

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 04 $660 $50 $610
Speech Communication 15 $9,149 $950 $8,199
Learning, Cognition and Developmental 58 $1,368 $50 $1,318
Mobility, Seating and Positioning 595 $540,785 $50,047 $490,738
Daily Living 398 $168,282 $19,675 $148,607
Environmental Adaptations 12 $1,950 $415 $1,535
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 05 $1,379 $50 $1,329
Recreation, Sports and Leisure 05 $3,885 $632 $3,253
Total 1,092 $727,458 $71,869 $655,589

D. Anecdote

A gentleman and his wife came into the Refurbished Equipment Marketplace (REM) in need of an attendant controlled wheelchair as he had a terminal illness and did not have enough time to wait to be fitted for and receive a custom build wheelchair. Through the REM, he was able to acquire and be fitted for a used wheelchair to meet his needs. He was an automotive enthusiast and because of the wheelchair, he was able to travel to automotive events for the last few months of his life. After he passed away, his wife returned the wheelchair to the REM since it had meant so much for them to be able to have the wheelchair in their time of need.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 15 02 827 844
2. AT was only available through the AT program. 15 00 154 169
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 32 32
4. Subtotal 30 02 1,013 1,045
5. None of the above 00 00 41 41
6. Subtotal 30 02 1,054 1,086
7. Nonrespondent 00 00 06 06
8. Total 30 02 1,060 1,092
9. Performance on this measure 100% 100% 95.57%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 710 65.02%
Satisfied 306 28.02%
Satisfied somewhat 00 0%
Not at all satisfied 01 0.09%
Nonrespondent 75 6.87%
Total Surveyed 1,092
Response rate % 93.13%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 742
Serve as loaner during service repair or while waiting for funding 01
Provide an accommodation on a short-term basis for a time-limited event/situation 396
Conduct training, self-education or other professional development activity 17
Total 1,156

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 223
Family Members, Guardians, and Authorized Representatives 786
Representative of Education 48
Representative of Employment 14
Representatives of Health, Allied Health, and Rehabilitation 65
Representatives of Community Living 16
Representatives of Technology 04
Total 1,156

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 06
Hearing 08
Speech Communication 27
Learning, Cognition and Developmental 14
Mobility, Seating and Positioning 589
Daily Living 509
Environmental Adaptations 13
Vehicle Modification and Transportation 00
Computers and Related 87
Recreation, Sports and Leisure 141
Total 1,394

E. Anecdote

While attending the annual Age of Champions event, a woman asked about hearing assistive technology to be able to hear her three-year-old granddaughter in the back seat of the car. We scheduled a time for her to come to the office and we tried a Pocketaler and bone conduction headphones. We looked at the placement of the microphone for her granddaughter. She was able to borrow the Pocketalker and the bone conduction headphones. Within a month she returned the items as her son and daughter-in-law had bought her both items for her birthday. She reported her granddaughter was thrilled to be able to converse with her while in the car.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 32 02 593 627
Decided that an AT device/ service will not meet needs 05 00 18 23
Subtotal 37 02 611 650
Have not made a decision 01 00 76 77
Subtotal 38 02 687 727
Nonrespondent 00 00 15 15
Total 38 02 702 742
Performance on this measure 97.37% 100% 88.94%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 07 01 254 262
2. AT was only available through the AT program. 12 00 70 82
3. AT was available through other programs, but the system was too complex or the wait time too long. 18 00 40 58
4. Subtotal 37 01 364 402
5. None of the above 01 00 04 05
6. Subtotal 38 01 368 407
7. Nonrespondent 00 00 07 07
8. Total 38 01 375 414
9. Performance on this measure 97.37% 100% 98.91%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 663 57.35%
Satisfied 415 35.9%
Satisfied somewhat 02 0.17%
Not at all satisfied 00 0%
Nonrespondent 76 6.57%
Total Surveyed 1,156
Response rate % 93.43%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 32
Hearing 146
Speech Communication 03
Learning, Cognition and Developmental 00
Mobility, Seating and Positioning 133
Daily Living 140
Environmental Adaptations 05
Vehicle Modification and Transportation 00
Computers and Related 141
Recreation, Sports and Leisure 46
Total # of Devices Demonstrated 646

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 337
Family Members, Guardians, and Authorized Representatives 210
Representatives of Education 76
Representatives of Employment 06
Health, Allied Health, Rehabilitation 73
Representative of Community Living 43
Representative of Technology 06
Total 751

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 13
Service Provider 104
Vendor 155
Repair Service 00
Others 139
Total 411

D. Anecdote

An 80-year-old female who experiences late deafness was shown an iPad with the app AAC Flipwriter. She felt this would help her to communicate with her medical providers. After a demonstration of the app Ava, she felt she would benefit from using the app on her cellphone for communication.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 47 23 505 575
Decided that an AT device/ service will not meet needs 03 00 08 11
Subtotal 50 23 513 586
Have not made a decision 09 04 16 29
Subtotal 59 27 529 615
Nonrespondent 08 05 18 31
Total 67 32 547 646
Performance on this measure 74.63% 71.88% 93.78%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 672 89.48%
Satisfied 65 8.66%
Satisfied somewhat 02 0.27%
Not at all satisfied 01 0.13%
Nonrespondent 11 1.46%
Total 751
Response rate % 98.54%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 22 03 1,081 1,106
2. AT was only available through the AT program. 1,158 30 2,540 3,728
3. AT was available through other programs, but the system was too complex or the wait time too long. 18 00 72 90
4. Subtotal 1,198 33 3,693 4,924
5. None of the above 01 00 45 46
6. Subtotal 1,199 33 3,738 4,970
7. Nonrespondent 00 00 13 13
8. Total 1,199 33 3,751 4,983
9. Performance on this measure 98.42% 100% 96.71% 97.15%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 79 25 1,098 1,202
Decided that an AT device/ service will not meet needs 08 00 26 34
Subtotal 87 25 1,124 1,236
Have not made a decision 10 04 92 106
Subtotal 97 29 1,216 1,342
Nonrespondent 08 05 33 46
Total 105 34 1,249 1,388
Performance on this measure 82.86% 73.53% 91.09% 90.02%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.90% 95% Met
Response Rate 97.50% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 455
Family Members, Guardians and Authorized Representatives 187
Representatives of Education 443
Representatives of Employment 318
Rep Health, Allied Health, and Rehabilitation 1,122
Representatives of Community Living 263
Representatives of Technology 61
Unable to Categorize 170
TOTAL 3,019

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
1,917 1,038 64 3,019

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 2,420
AT Funding/Policy/ Practice 15
Combination of any/all of the above 188
Information Technology/Telecommunication Access 289
Transition 107
Total 3,019

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

ATinNH conducted a two-part training for individuals who experience ALS. One training taught participants about available AT for conditions they may experience and the other training looked at creating and fabricating AT to assist them.

Breifly describe one training activity related to transition conducted during the reporting period:

The ATinNH program participated in the transition from high school to post-secondary education for new college students who experience disabilities. A hands-on assistive technology workshop was conducted to provide the students with knowledge about assistive technology for reading and writing as well as a hands-on opportunity to build a device to hold an iPad or to scan and read documents for students with learning disabilities or vision impairments, transitioning from high school to post-secondary education. In addition, we partner with the library to support incoming freshmen who experience disabilities by providing examples of assistive technology solutions for reading and writing.?

Breifly describe one training activity related to Information and Communication Technology accessibility:

ATinNH conducted a three webinar series in conjunction with Global Accessibility Awareness Day. We covered topics around standards and best practices, accessible documents, and remediation.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 138
Training or Technique Assistance will be developed or implemented 30
No known outcome at this time 23
Nonrespondent 98
Total 289
Performance Measure Percentage 58.1%
ACL Target Percentage 70%
Met/Not Met Not Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 20%
Employment 15%
Health, Allied Health, Rehabilitation 22%
Community Living 25%
Technology (IT, Telecom, AT) 18%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

A member from ATinNH is the chairperson for the Accessibility Strategic Team at the Institute on Disability. Is this role she has assisted with an accessibility audit of a new office space as well as worked to establish and implement an Accessibility and Inclusion Statement for the Institute on Disability. Additionally, ATinNH has provided technical assistance to the AT courses at UNH as well as additional courses throughout the USNH system.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

ATinNH has worked with the planning committee of UNH4U. UNH4U is being designed as a comprehensive transition program in higher ed. ATinNH has provided technical assistance at this planning stage around the incorporation of AT as an integral part of the program. It is anticipated that ATinNH will continue to provide technical assistance and training as part of the UNH4U program.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. ALS Symposium: This was a wonderful conference where we were able to connect with both individuals with ALS and their caregivers. People got to try out devices and see what is available as the disease progresses. We provided individuals with the NH AT4All website and reached out to the coordinator in order to set up future trainings and partnerships.

2. In conjunction with the UNH Graduate Certificate in Assistive Technology program, ATinNH holds 4 open house events per year. Emails are sent to the entire AT list at the Institute on Disability inviting them to join us and try out available AT. Each Open House has a different theme and has been well attended. These opportunities give participants a hands-on experience and more knowledge about what AT is available through ATinNH for themselves or their clients.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service		 AT Funding Total
Individuals with Disabilities 565 17 582
Family Members, Guardians and Authorized Representatives 213 10 223
Representative of Education 570 05 575
Representative of Employment 95 12 107
Representative of Health, Allied Health, and Rehabilitation 462 05 467
Representative of Community Living 161 10 171
Representative of Technology 54 03 57
Unable to Categorize 00 00 00
Total 2,120 62 2,182

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Private$11,505Device Loan
Private$27,374Device Loan
Amount: $38,879

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Center for Assistive Technology Act Data Assistance . Saved: Mon Mar 09 2020 08:45:49 GMT-0500 (Central Daylight Time)

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This FY19 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.