National Assistive Technology Act Data System

Annual Progress Report - Full Report

Arkansas 2019

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Increasing Capabilities Access Network (ICAN)
State AT Program Title:
State AT Program URL
ar-ican.org
Mailing Address:
900 W 7th Street
City:
Little Rock
State:
Arkansas
Zip Code:
72201
Program Email:
info@ar-ican.org
Phone:
5016668868
TTY:
5016668868

Lead Agency

Agency Name:
Arkansas Rehabilitation Services
Mailing Address:
1 Allied Dr, Bldg 4
City:
Little Rock
State:
Arkansas
Zip Code:
72202
Program URL:

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Anderson, Rick
Title:
Program Manager
Phone:
5016833005
E-mail:
Rick.Anderson@Arkansas.gov
Program Director at Lead Agency (last, first):
Franquemont, Lynn
Title:
Director, Community Service Programs
Phone:
501 686-9694
E-mail:
lynn.franquemont@Arkansas.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Anderson, Rick
Title:
Program Manager
Phone:
5016833005
E-mail:
rick.anderson@arkansas.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? No
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 868
C. Total 868

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 868

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 14 $11,527 $0 $11,527
Hearing 05 $364 $0 $364
Speech Communication 05 $5,320 $0 $5,320
Learning, Cognition and Developmental 01 $704 $0 $704
Mobility, Seating and Positioning 452 $272,433 $0 $272,433
Daily Living 326 $111,822 $0 $111,822
Environmental Adaptations 47 $8,499 $0 $8,499
Vehicle Modification & Transportation 04 $10,334 $0 $10,334
Computers and Related 07 $2,132 $0 $2,132
Recreation, Sports and Leisure 07 $1,179 $0 $1,179
Total 868 $424,314 $0 $424,314

D. Anecdote

On Monday, June 3, 2019, Christian from Ozark, AR emailed ICAN. She wanted to know if ICAN had any information or resources about grants for an accessible van since she has cerebral palsy and works 20 hours a month. We explained to Christian about ICAN services. ICAN had an accessible van that was recently received into our reuse inventory just the other day. She was so happy and surprised that there was a program out there that could help and give her reliable transportation to work. Christian was pleased in the services that were given to her and her caretaker and would recommend ICAN & ARS to others. She would not have been able to get this item if it was not for the ICAN Program Here is Christian’s “ Cricket” ICAN Facebook Post. “Okay here it is family and friends. This is my life changer. This is what I was referring to in yesterday's post that everyone was so supportive of. Happy early birthday to me this is the greatest ever. ..."

Woman sitting outside accessible van
Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 32 04 668 704
2. AT was only available through the AT program. 01 02 21 24
3. AT was available through other programs, but the system was too complex or the wait time too long. 10 07 123 140
4. Subtotal 43 13 812 868
5. None of the above 00 00 00 00
6. Subtotal 43 13 812 868
7. Nonrespondent 00 00 00 00
8. Total 43 13 812 868
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 861 99.19%
Satisfied 06 0.69%
Satisfied somewhat 01 0.12%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 868
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 739
Serve as loaner during service repair or while waiting for funding 108
Provide an accommodation on a short-term basis for a time-limited event/situation 315
Conduct training, self-education or other professional development activity 12
Total 1,174

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 299
Family Members, Guardians, and Authorized Representatives 656
Representative of Education 93
Representative of Employment 17
Representatives of Health, Allied Health, and Rehabilitation 89
Representatives of Community Living 13
Representatives of Technology 07
Total 1,174

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 60

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 76
Hearing 60
Speech Communication 145
Learning, Cognition and Developmental 133
Mobility, Seating and Positioning 507
Daily Living 223
Environmental Adaptations 159
Vehicle Modification and Transportation 00
Computers and Related 98
Recreation, Sports and Leisure 20
Total 1,421

E. Anecdote

On Thursday, April 18, 2019, Cris from the ASL society called ICAN to ask if staff could meet with Dawn. She has lost all her vocal communication due to ALS. She also has limited movement in her extremities. Her caregiver Jesse wanted to know if there was an option that could help Dawn communicate and have better access. We explained to Dawn & Jesse about ICAN services and how the loan program works. She wanted to try the Head Pointer – Safe-Laser System by InvoTek. After giving her a brief training on Head Pointer - Safe- Laser System, she was typing out a few words and sentences. She was so happy that there was technology out there that could help. We also showed her Sesame’s head tracking technology made for people who have limited, or no use of their hands and are able to make small head movements. In addition, we discussed iPad options as well. Over the course of many weeks she was able to borrow all of these items to help her determine the best solution for her.

woman using communication device
Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 133 43 469 645
Decided that an AT device/ service will not meet needs 25 04 50 79
Subtotal 158 47 519 724
Have not made a decision 09 03 03 15
Subtotal 167 50 522 739
Nonrespondent 00 00 00 00
Total 167 50 522 739
Performance on this measure 94.61% 94% 99.43%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 28 11 355 394
2. AT was only available through the AT program. 01 01 03 05
3. AT was available through other programs, but the system was too complex or the wait time too long. 06 01 29 36
4. Subtotal 35 13 387 435
5. None of the above 00 00 00 00
6. Subtotal 35 13 387 435
7. Nonrespondent 00 00 00 00
8. Total 35 13 387 435
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 1,153 98.21%
Satisfied 18 1.53%
Satisfied somewhat 03 0.26%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 1,174
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 52
Hearing 70
Speech Communication 29
Learning, Cognition and Developmental 155
Mobility, Seating and Positioning 170
Daily Living 61
Environmental Adaptations 48
Vehicle Modification and Transportation 01
Computers and Related 103
Recreation, Sports and Leisure 00
Total # of Devices Demonstrated 689

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 689
Family Members, Guardians, and Authorized Representatives 570
Representatives of Education 153
Representatives of Employment 81
Health, Allied Health, Rehabilitation 283
Representative of Community Living 69
Representative of Technology 00
Total 1,845

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 1,619
Service Provider 138
Vendor 02
Repair Service 00
Others 00
Total 1,759

D. Anecdote

On Thursday, April 18, 2019, Cris from the ASL society called ICAN to ask if staff could meet with Dawn. She has lost all her vocal communication due to ALS. She also has limited movement in her extremities. Her caregiver Jesse wanted to know if there was an option that could help Dawn communicate and have better access. We explained to Dawn & Jesse about ICAN services and how the loan program works. She wanted to try the Head Pointer – Safe-Laser System by InvoTek. After giving her a brief training on Head Pointer - Safe- Laser System, she was typing out a few words and sentences. She was so happy that there was technology out there that could help. We also showed her Sesame’s head tracking technology made for people who have limited, or no use of their hands and are able to make small head movements. In addition, we discussed iPad options as well. Over the course of many weeks she was able to borrow all of these items to help her determine the best solution for her.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 194 86 358 638
Decided that an AT device/ service will not meet needs 04 07 02 13
Subtotal 198 93 360 651
Have not made a decision 08 20 09 37
Subtotal 206 113 369 688
Nonrespondent 01 00 00 01
Total 207 113 369 689
Performance on this measure 95.65% 82.3% 97.56%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 1,819 98.59%
Satisfied 24 1.3%
Satisfied somewhat 02 0.11%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 1,845
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 60 15 1,023 1,098
2. AT was only available through the AT program. 02 03 24 29
3. AT was available through other programs, but the system was too complex or the wait time too long. 16 08 152 176
4. Subtotal 78 26 1,199 1,303
5. None of the above 00 00 00 00
6. Subtotal 78 26 1,199 1,303
7. Nonrespondent 00 00 00 00
8. Total 78 26 1,199 1,303
9. Performance on this measure 79.49% 69.23% 87.32% 86.49%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 327 129 827 1,283
Decided that an AT device/ service will not meet needs 29 11 52 92
Subtotal 356 140 879 1,375
Have not made a decision 17 23 12 52
Subtotal 373 163 891 1,427
Nonrespondent 01 00 00 01
Total 374 163 891 1,428
Performance on this measure 95.19% 85.89% 98.65% 96.29%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.85% 95% Met
Response Rate 100% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 125
Family Members, Guardians and Authorized Representatives 67
Representatives of Education 130
Representatives of Employment 98
Rep Health, Allied Health, and Rehabilitation 239
Representatives of Community Living 11
Representatives of Technology 10
Unable to Categorize 48
TOTAL 728

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
545 66 117 728

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 518
AT Funding/Policy/ Practice 52
Combination of any/all of the above 33
Information Technology/Telecommunication Access 124
Transition 01
Total 728

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

At least once a month ICAN Small group LAMP training on PRC devices. This training is a one on one AAC training using Language Access through Motor planning. With many different types of attendees ranging form SLP's to parents of children with verbal communication problems.

Breifly describe one training activity related to transition conducted during the reporting period:

Melanie Thornton, A partner with ICAN Provided training to Arkansas Rehabilitation Services staff in the Fayetteville Office. These staff members are working on efforts to provide outreach to high school age students and their parents for transition. Training focused on making social media posts and videos accessible.

Breifly describe one training activity related to Information and Communication Technology accessibility:

On March 29th, Melanie Thornton provided training on accessible web content and use of Ease of Access tools in Windows on behalf of Arkansas Adult Learning Resource Center (AALRC) to Adult Basic Education providers from across the state. She demonstrated to them several tools that they could in turn share with students who were participating in Adult Basic Education programs and pursuing their GEDs. Following the training, one of the participants shared that they showed a student some of the tools available to them on their computer and the student cried with joy, expressing how awareness of those tools were life altering for her.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 21
Training or Technique Assistance will be developed or implemented 66
No known outcome at this time 37
Nonrespondent 00
Total 124
Performance Measure Percentage 70.2%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 26%
Employment 0%
Health, Allied Health, Rehabilitation 52%
Community Living 9%
Technology (IT, Telecom, AT) 13%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

Through a partnership with the U of A we Conducted a quick review of the iCAN and TAP websites to determine a plan for repairing the accessibility errors. Recommended that I gain administrative access to the WordPress sites. A more full assessment and remediation of both sites will be conducted. This will help both the telephone and the AT act program to facilitate the same sort of activities on other State a local programs.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

Provided extensive TA to employees of the University of Arkansas to assist them in creating an accessible flowchart in PDF format. When helping students with disabilities moving from High School to collage.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. in October ICAN attended Arkansas Speech-Language-Hearing Association where we maned an exhibitor booth set up and distributed printed materials to 120 conference attendees. We were also able to talk with many SLP's about future training ICAN will be offering in the coming year.

2. Arkansas Transition Services 2019 Summer Connections Exhibitor Booth set up and printed materials distributed to 98 people. We were able to help teachers to learn more about what services might be available for their students.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 793 129 922
Family Members, Guardians and Authorized Representatives 625 229 854
Representative of Education 95 20 115
Representative of Employment 12 02 14
Representative of Health, Allied Health, and Rehabilitation 121 23 144
Representative of Community Living 10 00 10
Representative of Technology 01 00 01
Unable to Categorize 00 00 00
Total 1,657 403 2,060

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? No

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Center for Assistive Technology Act Data Assistance . Saved: Mon Mar 09 2020 08:34:22 GMT-0500 (Central Daylight Time)


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This FY19 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.