National Assistive Technology Act Data System

Annual Progress Report - Full Report

South Dakota 2018

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
DakiotaLink
State AT Program Title:
State AT Program URL
http://www.dakotalink.net
Mailing Address:
P.O. Box 218
City:
Sturgis
State:
SD
Zip Code:
57785
Program Email:
atinfo@dakotalink.net
Phone:
605-347-4467
TTY:
605-347-5212

Lead Agency

Agency Name:
South Dakota Department of Human Services
Mailing Address:
3800 East Hwy 34 Hillsview Plaza, C/O 500 E. Capitol
City:
Pierre
State:
SD
Zip Code:
57501
Program URL:
http://dhs.sd.gov/

Implementing Entity

Name of Implementing Agency:
Black Hills Special Services Cooperative
Mailing Address:
P.O. Box 218
City
Sturgis
State:
SD
Zip Code:
57785
Program URL:
https://bhssc.org

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Scherer, David
Title:
Program Manager
Phone:
605-347-4467
E-mail:
dscherer@dakotaLink.net
Program Director at Lead Agency (last, first):
Weiss, Eric
Title:
Director, Division of Rehabilitation Services
Phone:
605-773-4644
E-mail:
eric.weiss@state.sd.us
Primary Contact at Implementing Agency (last, first) - If applicable:
Hauge, Joe
Title:
Executive Director
Phone:
605-347-4467
E-mail:
jhauge@bhssc.tie.net

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Pearson, Gloria
Title:
Secretary, South Dakota Dept. of Human Services
Phone:
605-773-5990
E-mail:
Gloria.Pearson@state.sd.us

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 01
Activity 1
How would you describe this state financing activity? Other: AT lease/long term loan program
2. Geographic Distribution and Number of Individuals Served
Geographic Distribution
County of Residence Individuals Served
A. Metro (RUCC 1-3) 68
B. Non-Metro (RUCC 4-9) 151
C. Total Served 219

Performance Measure Number
Performance Measure Number
D. Excluded from Performance Measure 00
E. Number of Individuals Included in Performance Measures 219

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded
Types and Dollar Amounts of AT Funded
Type of AT Device / Service Number Provided Total Estimated
Current Retail
Purchase Price
Total Price for
Which Devices
Were Sold
Savings
to Consumers
Vision 219 $459,900 $34,200 $425,700
Hearing 00 $0 $0 $0
Speech communication 00 $0 $0 $0
Learning, cognition, and developmental 00 $0 $0 $0
Mobility, seating and positioning 00 $0 $0 $0
Daily living 00 $0 $0 $0
Environmental adaptations 00 $0 $0 $0
Vehicle modification and transportation 00 $0 $0 $0
Computers and related 00 $0 $0 $0
Recreation, sports, and leisure 00 $0 $0 $0
Total 219 $459,900 $34,200 $425,700

D. Anecdote

BA is a 79-year-old woman with Macular Degeneration who received a Merlin CCTV through the CCTV Lease/Loan program to aid in reading her bills and personal correspondence she needed someone else to read. A DakotaLink technician set up the unit and B.A. tried it out with samples of items she had needed others to read. She expressed an emotional response of gratitude for regaining a bit more of her independence.

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 219 219
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 219 219
5. None of the above 00 00 00 00
6. Subtotal 00 00 219 219
7. Nonrespondent 00 00 00 00
8. Total 00 00 219 219
9. Performance on this measure NaN% NaN% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 215 98.17%
Satisfied 04 1.83%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 219
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 21
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 41
C. Total 62

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 62

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 01 $135 $0 $135
Daily Living 15 $1,500 $0 $1,500
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 01 $31,000 $0 $31,000
Computers and Related 04 $4,800 $0 $4,800
Recreation, Sports and Leisure 00 $0 $0 $0
Total 21 $37,435 $0 $37,435

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 20 $34,254 $0 $34,254
Daily Living 21 $29,578 $0 $29,578
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 41 $63,832 $0 $63,832

D. Anecdote

A participant with a referral from her doctor for a knee scooter called Dakota At Home for assistance. Dakota at Home referred her to Independent Living Choices (ILC) for assistance. ILC did not have a donated knee scooter and was unable to assist with this device need, and referred her to the MERR program. The client was stressed and anxious about obtaining a knee scooter for several reason, her doctor ordered it for the recovery after surgery, her insurance would not cover it, and she is on a very limited income. After her call to the MERR program, she called me in tears thanking me for helping her follow through with the referral and that she was able to get a knee scooter. She was so appreciative of the program and the low cost for obtaining the knee scooter. She states that she felt she finally had some success. Jenny Hallan, Director of Independent Living Services, Independent Living Choices.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 47 47
2. AT was only available through the AT program. 00 00 04 04
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 51 51
5. None of the above 00 00 03 03
6. Subtotal 00 00 54 54
7. Nonrespondent 00 00 08 08
8. Total 00 00 62 62
9. Performance on this measure NaN% NaN% 82.26%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 46 74.19%
Satisfied 09 14.52%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 07 11.29%
Total Surveyed 62
Response rate % 88.71%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 133
Serve as loaner during service repair or while waiting for funding 02
Provide an accommodation on a short-term basis for a time-limited event/situation 11
Conduct training, self-education or other professional development activity 08
Total 154

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 31
Family Members, Guardians, and Authorized Representatives 112
Representative of Education 02
Representative of Employment 00
Representatives of Health, Allied Health, and Rehabilitation 00
Representatives of Community Living 09
Representatives of Technology 00
Total 154

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 14

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 01
Hearing 00
Speech Communication 04
Learning, Cognition and Developmental 12
Mobility, Seating and Positioning 18
Daily Living 96
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 21
Recreation, Sports and Leisure 02
Total 154

E. Anecdote

SB, JR, CD, JK, SS, and TE are students served through Project Search an adolescent work exploration program sponsored by the South Dakota Division of Rehabilitation Services and Transition Liaison Project. Through a collaborative partnership, DakotaLink loaned each individual a variety of Assistive Technology Devices to use while they were learning employment and life skills. Following Project Search, these students have all found employment and now have the tools that will help them be successful at work and in their everyday life.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 22 11 88 121
Decided that an AT device/ service will not meet needs 02 01 09 12
Subtotal 24 12 97 133
Have not made a decision 00 00 00 00
Subtotal 24 12 97 133
Nonrespondent 00 00 00 00
Total 24 12 97 133
Performance on this measure 100% 100% 100%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 02 08 11 21
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 02 08 11 21
5. None of the above 00 00 00 00
6. Subtotal 02 08 11 21
7. Nonrespondent 00 00 00 00
8. Total 02 08 11 21
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 66 42.86%
Satisfied 50 32.47%
Satisfied somewhat 31 20.13%
Not at all satisfied 00 0%
Nonrespondent 07 4.55%
Total Surveyed 154
Response rate % 95.45%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 26
Hearing 01
Speech Communication 03
Learning, Cognition and Developmental 25
Mobility, Seating and Positioning 03
Daily Living 11
Environmental Adaptations 01
Vehicle Modification and Transportation 00
Computers and Related 112
Recreation, Sports and Leisure 00
Total # of Devices Demonstrated 182

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 308
Family Members, Guardians, and Authorized Representatives 131
Representatives of Education 28
Representatives of Employment 39
Health, Allied Health, Rehabilitation 08
Representative of Community Living 03
Representative of Technology 02
Total 519

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 66
Service Provider 218
Vendor 09
Repair Service 00
Others 00
Total 293

D. Anecdote

Brett H. has left side paralysis with no functional left arm and hand use who works for a Monument company. He has terribly worn out and slippery chairs that he tends to slide out of at two workstations. Brett needs to type for his job and is very slow only using one hand. A DakotaLink Technician demonstrated the functions of a selection of desk chairs as well as Text to Speech Software for data entry with his voice instead of trying to type with one hand. Brett chose a chair and Dragon Naturally Speaking Software. Once Brett had these devices in place, he said he could now live at work,

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 105 31 34 170
Decided that an AT device/ service will not meet needs 01 01 01 03
Subtotal 106 32 35 173
Have not made a decision 03 03 03 09
Subtotal 109 35 38 182
Nonrespondent 00 00 00 00
Total 109 35 38 182
Performance on this measure 97.25% 91.43% 92.11%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 469 90.37%
Satisfied 45 8.67%
Satisfied somewhat 05 0.96%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 519
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 266 266
2. AT was only available through the AT program. 02 08 15 25
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 02 08 281 291
5. None of the above 00 00 03 03
6. Subtotal 02 08 284 294
7. Nonrespondent 00 00 08 08
8. Total 02 08 292 302
9. Performance on this measure 100% 100% 96.23% 96.36%
ACL Performance Measure 75% 75% 75% 75%
Met/Not Met Met Met Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 127 42 122 291
Decided that an AT device/ service will not meet needs 03 02 10 15
Subtotal 130 44 132 306
Have not made a decision 03 03 03 09
Subtotal 133 47 135 315
Nonrespondent 00 00 00 00
Total 133 47 135 315
Performance on this measure 97.74% 93.62% 97.78% 97.14%
ACL Performance Measure 70% 70% 70% 70%
Met/Not Met Met Met Met Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 452
Family Members, Guardians and Authorized Representatives 132
Representatives of Education 11
Representatives of Employment 03
Rep Health, Allied Health, and Rehabilitation 02
Representatives of Community Living 00
Representatives of Technology 04
Unable to Categorize 00
TOTAL 604

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
206 398 00 604

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 488
AT Funding/Policy/ Practice 08
Information Technology/Telecommunication Access 04
Combination of any/all of the above 46
Transition 58
Total 604

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

A DakotaLink Assistive Technology Professional provided training to forty-five staff members of the South Dakota Service to the Blind and Visually Impaired on the accessibility features of the Apple (IOS) operating system, its use and application on Apple devices.

Breifly describe one training activity related to transition conducted during the reporting period:

Forty-two students attending the Annual Youth Leadership Forum received training on a variety of devices available to assist in their transition to post secondary education, the world of work and community living. Students learned more about AT devices they currently use as well as new devices which are designed to facilitate transition.

Breifly describe one training activity related to Information and Communication Technology accessibility:

A DakotaLink technician provided training to four university IT specialists on web accessibility design, evaluation and procurement to improve their skill levels in their work promoting an accessible learning environment.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 04
Training or Technique Assistance will be developed or implemented 00
No known outcome at this time 00
Nonrespondent 00
Total 04
Performance Measure Percentage 100%
RSA Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 75%
Employment 0%
Health, Allied Health, Rehabilitation 0%
Community Living 25%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

Upon request a DakotaLink Assistive Technology Professional provided insight, resources and guidance on Website accessibility to staff from the marketing department at South Dakota School of Mines and Technology.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

A DakotaLink Assistive Technology Professional provided information, guidance and technical assistance to a contractor for the installation of a multi-room ceiling track lift system during the construction of a new home for a young family to provide assistant care for an elderly paraplegic parent as an alternative to nursing care.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. DakotaLink purchased two billboards to raise public awareness and reintroduce the citizens to our State AT Program. The goal of this activity is to drive individuals to the DakotaLink website where they can access the broad range of activities and services we provide. One Billboard is located on Interstate 90 just outside of Rapid City, our states second largest city and is rated for 87,000 weekly impressions from individuals passing by. The second is located within Sioux Falls, SD our states largest city and is rated for 104,750 weekly impressions. This two pronged approach is intended to allow us to track placement efficacy by tracking origin of interest information during public assistance calls. Since the placement of these billboards our website activity has increased by 19 per cent.

2.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 668 545 1,213
Family Members, Guardians and Authorized Representatives 389 360 749
Representative of Education 61 55 116
Representative of Employment 43 38 81
Representative of Health, Allied Health, and Rehabilitation 112 44 156
Representative of Community Living 28 33 61
Representative of Technology 06 05 11
Unable to Categorize 00 00 00
Total 1,307 1,080 2,387

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? No

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Association of Assistive Technology Act Programs . Saved: Wed Mar 13 2019 14:00:17 GMT-0500 (Central Daylight Time)


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This FY18 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.