National Assistive Technology Act Data System

Annual Progress Report - Full Report

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New Hampshire 2018

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:

Assistive Technology in New Hampshire (ATinNH)

State AT Program Title:

State AT Program URL

www.atinnh.org

Mailing Address:

10 West Edge Drive, Suite 101

City:

Durham

State:

Zip Code:

03824

Program Email:

anne.long@unh.edu

Phone:

855-374-9969

TTY:

Lead Agency

Agency Name:

Mailing Address:

City:

State:

Zip Code:

Program URL:

Implementing Entity

Does your Lead Agency contract with an Implementing Entity to carry out the Statewide AT Program on its behalf? (Check if Yes)

Name of Implementing Agency:

Mailing Address:

City

State:

Zip Code:

Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):

Willkomm, Therese

Title:

Director

Phone:

603-491-6555

E-mail:

therese.willkomm@unh.edu

Program Director at Lead Agency (last, first):

Title:

Phone:

E-mail:

Primary Contact at Implementing Agency (last, first) - If applicable:

Title:

Phone:

E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):

Long, Anne

Title:

Outreach and Communication Coordinator

Phone:

603-862-4129

E-mail:

anne.long@unh.edu

Certifying Representative

Name (last, first):

Sosa, Susan

Title:

Senior Grant and Contract Administrator

Phone:

603-862-4848

E-mail:

susan.sosa@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing?

Did your approved state plan for this reporting period include conducting a Financial Loan Program?

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan?

C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan?

D. Anecdote

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	00	00	00	00
2. AT was only available through the AT program.	00	00	00	00
3. AT was available through other programs, but the system was too complex or the wait time too long.	00	00	00	00
4. Subtotal	00	00	00	00
5. None of the above	00	00	00	00
6. Subtotal	00	00	00	00
7. Nonrespondent	00	00	00	00
8. Total	00	00	00	00
9. Performance on this measure	NaN%	NaN%	NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	00	NaN%
Satisfied	00	NaN%
Satisfied somewhat	00	NaN%
Not at all satisfied	00	NaN%
Nonrespondent	00	NaN%
Total Surveyed	00
Response rate %	NaN%

G. Notes:

Reutilization

Did your approved State Plan for this reporting period included conducting any device reuse activities?

A. Number of Recipients of Reused Devices

Activity	Number of Individuals Receiving a Device from Activity
A. Device Exchange	00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan	1,947
C. Total	1,947

Performance Measure
D. Device Exchange - Excluded from Performance Measure	00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients	00
F. Number of Individuals Included in Performance Measures	1,947

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Exchanged	Savings to Consumers
Vision	$0	$0	$0
Hearing	$0	$0	$0
Speech Communication	$0	$0	$0
Learning, Cognition and Developmental	$0	$0	$0
Mobility, Seating and Positioning	$0	$0	$0
Daily Living	$0	$0	$0
Environmental Adaptations	$0	$0	$0
Vehicle Modification & Transportation	$0	$0	$0
Computers and Related	$0	$0	$0
Recreation, Sports and Leisure	$0	$0	$0
Total	$0	$0	$0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device	Number of Devices Reassigned/Refurbished and Repaired	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Sold	Savings to Consumers
Vision	04	$225	$0	$225
Hearing	15	$1,534	$0	$1,534
Speech Communication	13	$32,338	$625	$31,713
Learning, Cognition and Developmental	01	$121	$0	$121
Mobility, Seating and Positioning	810	$444,080	$35,464	$408,616
Daily Living	1,086	$379,691	$28,897	$350,794
Environmental Adaptations	08	$1,884	$45	$1,839
Vehicle Modification & Transportation	01	$450	$60	$390
Computers and Related	06	$1,940	$0	$1,940
Recreation, Sports and Leisure	03	$3,285	$685	$2,600
Total	1,947	$865,548	$65,776	$799,772

D. Anecdote

Most people wake up each morning, roll around in bed for a moment, and run through a mental inventory of what they are going to do that day, whether it’s going to work, heading out for a hike, or tackling the Sunday afternoon football games in television. But every so often, someone wakes up and suddenly realizes that something’s not quite right. No work, no hike, no TV. That was the case with our friend Tom, a longtime active and engaged member, volunteer, and contributing author at our senior center. Tom knew something wasn’t quite right. One thing led to another, and before he knew it, he was on his way to the hospital where he would be told that his 80+ year old heart needed some mechanical intervention by the medical center’s cardiac surgical team. Tom didn’t expect this when he went to bed the night before, nor did his wonderful wife, herself a very active member. Fortunately when these health emergencies arise, our modern medical system kicks into gear. But what happens when Tom is at home, post-surgery, lying in bed and wanting to get up, walk around, and begin his journey back to full health? That’s when our senior center’s mobility equipment service shines! We know a lot about post-surgery healing, and understand the importance that today’s health care practitioners place of getting out of bed, becoming mobile, and moving your body during the often long and arduous healing process. Tom’s wife showed up at our doorstep, hands outstretched in need of a walker, toilet seat riser, and bedside commode. No cost to them. No complicated questions requiring complicated answers. Just a smile, instructions on how to properly and safely operate the mobility equipment, and help out to the car where we collapsed the equipment and stored it in her trunk.

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	16	04	1,050	1,070
2. AT was only available through the AT program.	218	92	476	786
3. AT was available through other programs, but the system was too complex or the wait time too long.	01	00	52	53
4. Subtotal	235	96	1,578	1,909
5. None of the above	00	00	38	38
6. Subtotal	235	96	1,616	1,947
7. Nonrespondent	00	00	00	00
8. Total	235	96	1,616	1,947
9. Performance on this measure	100%	100%	97.65%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	1,617	83.05%
Satisfied	259	13.3%
Satisfied somewhat	02	0.1%
Not at all satisfied	01	0.05%
Nonrespondent	68	3.49%
Total Surveyed	1,947
Response rate %	96.51%

G. Notes:

Device Loan

Did your approved State Plan for this reporting period included conducting Short-Term Device Loans?

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan	Number
Assist in decision-making (device trial or evaluation)	116
Serve as loaner during service repair or while waiting for funding	03
Provide an accommodation on a short-term basis for a time-limited event/situation	147
Conduct training, self-education or other professional development activity	36
Total	302

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity	Number of Device Borrowers
Individuals with Disabilities	125
Family Members, Guardians, and Authorized Representatives	26
Representative of Education	49
Representative of Employment	17
Representatives of Health, Allied Health, and Rehabilitation	12
Representatives of Community Living	65
Representatives of Technology	08
Total	302

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days	30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device	Number
Vision	06
Hearing	20
Speech Communication	25
Learning, Cognition and Developmental	07
Mobility, Seating and Positioning	19
Daily Living	48
Environmental Adaptations	01
Vehicle Modification and Transportation	00
Computers and Related	34
Recreation, Sports and Leisure	142
Total	302

E. Anecdote

"Bill" is a student that required an option for AAC success that would match his vision and motor needs. An iPad with the GoTalkNow was provided by ATinNH as a loan to a school district. There was no concern that the trial period was required to be extended due to student illness. "Bill" was granted funding through NH Medicaid based on his success with the system during the trial period. He now owns the iPad, GoTalkNow app, protective case and the appropriate keyguards for his abilities.

Impact Area Education Employment Commumity Living

F. Access Performance Measures

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	46	06	40	92
Decided that an AT device/ service will not meet needs	07	03	06	16
Subtotal	53	09	46	108
Have not made a decision	05	00	03	08
Subtotal	58	09	49	116
Nonrespondent	00	00	00	00
Total	58	09	49	116
Performance on this measure	91.38%	100%	93.88%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	11	02	30	43
2. AT was only available through the AT program.	10	09	10	29
3. AT was available through other programs, but the system was too complex or the wait time too long.	14	00	98	112
4. Subtotal	35	11	138	184
5. None of the above	00	00	02	02
6. Subtotal	35	11	140	186
7. Nonrespondent	00	00	00	00
8. Total	35	11	140	186
9. Performance on this measure	100%	100%	98.57%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	285	94.37%
Satisfied	13	4.3%
Satisfied somewhat	03	0.99%
Not at all satisfied	01	0.33%
Nonrespondent	00	0%
Total Surveyed	302
Response rate %	100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service	Number of Demonstrations of AT Devices / Services
Vision	73
Hearing	216
Speech Communication	32
Learning, Cognition and Developmental	05
Mobility, Seating and Positioning	576
Daily Living	1,013
Environmental Adaptations	17
Vehicle Modification and Transportation	01
Computers and Related	145
Recreation, Sports and Leisure	58
Total # of Devices Demonstrated	2,136

B. Types of Participants

Demonstrations by Participant Type
Type of Participant	Number of Participants in Device Demonstrations
Individuals with Disabilities	616
Family Members, Guardians, and Authorized Representatives	706
Representatives of Education	212
Representatives of Employment	47
Health, Allied Health, Rehabilitation	118
Representative of Community Living	429
Representative of Technology	08
Total	2,136

C. Number of Referrals

Referrals
Type of Entity	Number of Referrals
Funding Source (non-AT program)	20
Service Provider	141
Vendor	274
Repair Service	00
Others	838
Total	1,273

D. Anecdote

A 78-year old female with health issues who is experiencing challenges understanding her medical providers was provided a demonstration of a Super EAR assisted listening device. This worked for her needs and since acquiring one she is now able to communicate with them. She is also now able to attend the Housing Community events and participate in BINGO!

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	324	96	1,516	1,936
Decided that an AT device/ service will not meet needs	03	00	63	66
Subtotal	327	96	1,579	2,002
Have not made a decision	01	00	100	101
Subtotal	328	96	1,679	2,103
Nonrespondent	00	03	30	33
Total	328	99	1,709	2,136
Performance on this measure	99.7%	96.97%	92.39%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	1,702	79.68%
Satisfied	366	17.13%
Satisfied somewhat	03	0.14%
Not at all satisfied	01	0.05%
Nonrespondent	64	3%
Total	2,136
Response rate %	97%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	27	06	1,080	1,113
2. AT was only available through the AT program.	228	101	486	815
3. AT was available through other programs, but the system was too complex or the wait time too long.	15	00	150	165
4. Subtotal	270	107	1,716	2,093
5. None of the above	00	00	40	40
6. Subtotal	270	107	1,756	2,133
7. Nonrespondent	00	00	00	00
8. Total	270	107	1,756	2,133
9. Performance on this measure	100%	100%	97.72%	98.12%
ACL Performance Measure	75%	75%	75%	75%
Met/Not Met	Met	Met	Met	Met

Overall Access Performance Measure

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	370	102	1,556	2,028
Decided that an AT device/ service will not meet needs	10	03	69	82
Subtotal	380	105	1,625	2,110
Have not made a decision	06	00	103	109
Subtotal	386	105	1,728	2,219
Nonrespondent	00	03	30	33
Total	386	108	1,758	2,252
Performance on this measure	98.45%	97.22%	92.43%	93.69%
ACL Performance Measure	70%	70%	70%	70%
Met/Not Met	Met	Met	Met	Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant	Number
Individuals with Disabilities	405
Family Members, Guardians and Authorized Representatives	227
Representatives of Education	583
Representatives of Employment	524
Rep Health, Allied Health, and Rehabilitation	915
Representatives of Community Living	270
Representatives of Technology	261
Unable to Categorize	161
TOTAL	3,346

Geographic Distribution of Participants
Metro	Non Metro	Unknown	TOTAL
1,656	1,690	00	3,346

B. Training Topics

Trainings by Topic
Primary Topic of Training	Participants
AT Products/Services	2,053
AT Funding/Policy/ Practice	201
Information Technology/Telecommunication Access	37
Combination of any/all of the above	427
Transition	628
Total	3,346

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

This year we were fortunate to be able to hold the first ever National Assistive Technology Maker’s Fair. The AT Maker’s Fair inspired 200 participants to become creative problem solvers. It brought together makers of all abilities to share ideas, develop new skills and enhance innovations for persons with disabilities. The Fair empowered individuals with the methods, materials and know-how needed to efficiently create everyday just-in-time devices and technologies through hands-on activities and 25 concurrent breakout sessions.

Breifly describe one training activity related to transition conducted during the reporting period:

ATinNH conducted three different assistive technology and transition workshops for vocational rehabilitation counselors and secondary education teachers. These workshops demonstrated how assistive technology is used to support students transitioning from school to work, school to community, and school to post-secondary education.

Breifly describe one training activity related to Information and Communication Technology accessibility:

This year we held a Digital Accessibility Webinar Series. These four webinars were titled, Introduction to the Principles of Digital Accessibility, Accessible Document Creation with Microsoft Word, Creating Accessible Documents with Adobe Acrobat, and Creating Accessible Outreach and Dissemination. The webinar series was received and we will continue to present similar workshops moving forward.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received	Number
IT and Telecommunications Procurement or Dev Policies	15
Training or Technique Assistance will be developed or implemented	15
No known outcome at this time	07
Nonrespondent	00
Total	37
Performance Measure Percentage	81.1%
RSA Target Percentage	70%
Met/Not Met	Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education	20%
Employment	20%
Health, Allied Health, Rehabilitation	20%
Community Living	20%
Technology (IT, Telecom, AT)	20%
Total	100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

This year ATinNH participated in an accessibility committe as part of the University of New Hampshire’s Institute on Disability’s strategic initiative. Both digital and physical spaces were systematically examined and a plan for year two was established. Year two will involve improvements to accessing both the digital and physical spaces, as well as, training in necessary areas.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. Public Awareness This year ATinNH has participated in the Annual Caregiver’s Conference. We were able to showcase a variety of devices where people could try the devices and ask questions directly related to their loved ones. This opportunity led to individuals being able to contact ATinNH in order to borrow devices and obtain fabricated devices.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients	AT Device/ Service	AT Funding	Total
Individuals with Disabilities	510	17	527
Family Members, Guardians and Authorized Representatives	138	10	148
Representative of Education	540	05	545
Representative of Employment	95	12	107
Representative of Health, Allied Health, and Rehabilitation	440	05	445
Representative of Community Living	118	10	128
Representative of Technology	50	03	53
Unable to Categorize	00	00	00
Total	1,891	62	1,953

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting?

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

3. What was the primary area of impact for this state improvement outcome?

B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report?

Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source	Amount	Use of Funds
Private	$15,328	Demonstration
Public/State Agency	$27,524	Training
	Amount: $42,852

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source	Amount	Use of Funds	Individuals Served	Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

Association of Assistive Technology Act Programs . Saved: Wed Mar 13 2019 13:53:49 GMT-0500 (Central Daylight Time)