National Assistive Technology Act Data System

Annual Progress Report - Full Report

Arkansas 2018

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Increasing Capabilities Access Network (ICAN)
State AT Program Title:
State AT Program URL
ar-ican.org
Mailing Address:
900 W 7th Street
City:
Little Rock
State:
Arkansas
Zip Code:
72201
Program Email:
info@ar-ican.org
Phone:
5016668868
TTY:
5016668868

Lead Agency

Agency Name:
Arkansas Rehabilitation Services
Mailing Address:
525 W. Capitol
City:
Little Rock
State:
Arkansas
Zip Code:
72201
Program URL:

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Anderson, Rick
Title:
Program Manager
Phone:
5016833005
E-mail:
Rick.Anderson@Arkansas.gov
Program Director at Lead Agency (last, first):
Title:
Phone:
E-mail:
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Anderson, Rick
Title:
Program Manager
Phone:
5016833005
E-mail:
rick.anderson@arkansas.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 11 03 14
Approved Not made 00 00 00
Rejected 01 00 01
Total 12 03 15

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $17,772 Highest Income: $109,042

Average Income
Sum of Incomes Loans Made Average Annual Income
$685,401 14 $48,957

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 00 04 03 04 02 01 14
Percentage of Loans 0% 28.57% 21.43% 28.57% 14.29% 7.14% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 14 100%
Partnership Loans
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 00 0%
With both interest buy-down and loan guarantee 00 0%
Total 14 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 14 $187,509
Partnership Loans 00 $0
Total 14 $187,509

4. Interest Rates

Interest Rates
Lowest 4.5%
Highest 5.25%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
66 14 4.73214285714286%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 00
4.1% to 6.0% 14
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 14

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 04 $8,613
Daily living 00 $0
Environmental adaptations 00 $0
Vehicle modification and transportation 10 $178,896
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 14 $187,509

6. Defaults

Defaults
Number Loans in default 17
Net loss for loans in default $73,220

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

No anecdote available. See notes below.

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 06 06
2. AT was only available through the AT program. 01 03 03 07
3. AT was available through other programs, but the system was too complex or the wait time too long. 01 00 00 01
4. Subtotal 02 03 09 14
5. None of the above 00 00 00 00
6. Subtotal 02 03 09 14
7. Nonrespondent 00 00 00 00
8. Total 02 03 09 14
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 10 71.43%
Satisfied 03 21.43%
Satisfied somewhat 01 7.14%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 14
Response rate % 100%

G. Notes:

The Manager for this program left the position in February 1st 2018. The lead agency decided not do do any loans after that point due to low funds. Anecdote history was lost when the manager left the agency.

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 03
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 541
C. Total 544

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 544

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 03 $780 $195 $585
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 03 $780 $195 $585

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 03 $5,299 $0 $5,299
Hearing 01 $25 $0 $25
Speech Communication 05 $11,160 $0 $11,160
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 305 $109,052 $0 $109,052
Daily Living 221 $73,966 $0 $73,966
Environmental Adaptations 01 $379 $0 $379
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 03 $885 $0 $885
Recreation, Sports and Leisure 02 $90 $0 $90
Total 541 $200,856 $0 $200,856

D. Anecdote

One day we were giving a presentation at the Lonoke County Council On Aging about ICAN and the telephone access program (TAP) services. The staff member notice one of the seniors was having problems with her manual walker. Her walker was in very bad shape and frankly dangerous. We informed her that we had a few spare manual walkers on the van and she cloud have one from our Reuse program. She was so happy about what ICAN did for her. With tears in her eyes she said she had no idea that Arkansas has such a wonderful program.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 16 01 498 515
2. AT was only available through the AT program. 01 00 04 05
3. AT was available through other programs, but the system was too complex or the wait time too long. 01 00 20 21
4. Subtotal 18 01 522 541
5. None of the above 00 00 00 00
6. Subtotal 18 01 522 541
7. Nonrespondent 00 00 03 03
8. Total 18 01 525 544
9. Performance on this measure 100% 100% 99.43%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 540 99.26%
Satisfied 04 0.74%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 544
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 396
Serve as loaner during service repair or while waiting for funding 29
Provide an accommodation on a short-term basis for a time-limited event/situation 527
Conduct training, self-education or other professional development activity 04
Total 956

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 242
Family Members, Guardians, and Authorized Representatives 526
Representative of Education 55
Representative of Employment 13
Representatives of Health, Allied Health, and Rehabilitation 105
Representatives of Community Living 03
Representatives of Technology 12
Total 956

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 41

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 64
Hearing 73
Speech Communication 97
Learning, Cognition and Developmental 142
Mobility, Seating and Positioning 363
Daily Living 225
Environmental Adaptations 166
Vehicle Modification and Transportation 00
Computers and Related 79
Recreation, Sports and Leisure 15
Total 1,224

E. Anecdote

Mr. Pitch called ICAN looking for info on mobility. After listening to his concern and what options that are available. I explain to him about the ICAN program and Recycle and Reuse Equipment’s. Due to hardship and financial stress and delay in paperwork process by the insurance company. He didn’t know what to do. ICAN was able to help Mr. Pitch with a loaner Power Wheelchair until the program came across a donated power chair. He was happy and crying about what ICAN did for him.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 107 30 216 353
Decided that an AT device/ service will not meet needs 07 07 28 42
Subtotal 114 37 244 395
Have not made a decision 01 00 00 01
Subtotal 115 37 244 396
Nonrespondent 00 00 00 00
Total 115 37 244 396
Performance on this measure 99.13% 100% 100%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 25 14 497 536
2. AT was only available through the AT program. 00 02 04 06
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 01 15 18
4. Subtotal 27 17 516 560
5. None of the above 00 00 00 00
6. Subtotal 27 17 516 560
7. Nonrespondent 00 00 00 00
8. Total 27 17 516 560
9. Performance on this measure 100% 100% 100%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 936 97.91%
Satisfied 13 1.36%
Satisfied somewhat 06 0.63%
Not at all satisfied 01 0.1%
Nonrespondent 00 0%
Total Surveyed 956
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 27
Hearing 24
Speech Communication 07
Learning, Cognition and Developmental 49
Mobility, Seating and Positioning 27
Daily Living 12
Environmental Adaptations 12
Vehicle Modification and Transportation 00
Computers and Related 66
Recreation, Sports and Leisure 00
Total # of Devices Demonstrated 224

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 183
Family Members, Guardians, and Authorized Representatives 83
Representatives of Education 68
Representatives of Employment 12
Health, Allied Health, Rehabilitation 48
Representative of Community Living 13
Representative of Technology 03
Total 410

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 314
Service Provider 17
Vendor 01
Repair Service 00
Others 00
Total 332

D. Anecdote

A Long time client came to ICAN requesting hand held digital magnifiers. She had borrowed many different kinds but she stated it did not quite do what she needed. The staff took time to listen to what problems she was experiencing at home, work and at restaurants. She had a great deal of problems seeing the labels on grocery items, menus and restroom signs. During the discussion the staff discovered that she used an iPhone, so they introduced her to a new app called “Seeing AI. The staff discussed with her the aspects of the app and how it would benefit her, especially in the environments she had mentioned before. The staff explained that this app was a free download and that is has may features that she seemed to be looking for. ICAN staff showed her the app and how to use it and she was so happy we took the time to find exactly what she needed. After ICAN staff helped her download it to her phone she immediately began to successfully use it.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 69 61 57 187
Decided that an AT device/ service will not meet needs 02 03 02 07
Subtotal 71 64 59 194
Have not made a decision 01 22 07 30
Subtotal 72 86 66 224
Nonrespondent 00 00 00 00
Total 72 86 66 224
Performance on this measure 98.61% 74.42% 89.39%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 394 96.1%
Satisfied 13 3.17%
Satisfied somewhat 03 0.73%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 410
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 41 15 1,001 1,057
2. AT was only available through the AT program. 02 05 11 18
3. AT was available through other programs, but the system was too complex or the wait time too long. 04 01 35 40
4. Subtotal 47 21 1,047 1,115
5. None of the above 00 00 00 00
6. Subtotal 47 21 1,047 1,115
7. Nonrespondent 00 00 03 03
8. Total 47 21 1,050 1,118
9. Performance on this measure 100% 100% 99.71% 99.73%
ACL Performance Measure 75% 75% 75% 75%
Met/Not Met Met Met Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 176 91 273 540
Decided that an AT device/ service will not meet needs 09 10 30 49
Subtotal 185 101 303 589
Have not made a decision 02 22 07 31
Subtotal 187 123 310 620
Nonrespondent 00 00 00 00
Total 187 123 310 620
Performance on this measure 98.93% 82.11% 97.74% 95%
ACL Performance Measure 70% 70% 70% 70%
Met/Not Met Met Met Met Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 31
Family Members, Guardians and Authorized Representatives 07
Representatives of Education 59
Representatives of Employment 83
Rep Health, Allied Health, and Rehabilitation 181
Representatives of Community Living 00
Representatives of Technology 00
Unable to Categorize 113
TOTAL 474

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
262 13 199 474

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 262
AT Funding/Policy/ Practice 30
Information Technology/Telecommunication Access 109
Combination of any/all of the above 72
Transition 01
Total 474

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

ICAN has developed annual trainings with partners and health care providers that reach every corner of the State. LAMP (Language Acquisition Motor Planning) continues to partner and provide trainings to speech pathologist across the State. Three of the 4 occupational therapy (OT) schools within the State continue to bring new students each semester to be trained on a range of assistive technology devices. The key is to develop their skill in matching the technology to the person. These future therapist will provide treatment and intervention to people with disabilities from zero to death in all areas of life including community living, recreation, school and employment. It is important the therapist be knowledgeable of the intervention and use of assistive technology to increase the individuals independence in all areas of life and across the lifespan. These therapist also have an obligation to train family members, teachers and any other person supporting the individual with the disability.

Breifly describe one training activity related to transition conducted during the reporting period:

ICAN provided consultation for a social worker that was tasked with helping a client transition from a skilled care facility to a privet home situation through "Money Follows the Person". The client had a C2 incomplete spinal cord injury and was going to need a lot of help to be independent in a home. ICAN staff helped with research and examples of "Smart home" technology that are available in the mainstream market right now. Over the coerce of meany conversations with the client and the social worker, we helped them to come up with a plan to use smart home tech like Echo Dots, smart plugs, smart thermostats, smart deadbolt locks and smart tv's to name a few, to have on day one when the client plans to move to his own place. They plan on calling ICAN when the client gets settled in and the ICAN staff will go to the clients home if the client need help setting his new "AT" up. We also intend to work more with this client to work on phase 2 of his home automation like automatic door openers and security cameras.

Breifly describe one training activity related to Information and Communication Technology accessibility:

ICAN has continued a partnership with the University of Arkansas Currents Program (Center for Utilization of Rehabilitation Research for Education Network Training & Services) to provide training and workshops as they relate to IT accessibility. As part of this training, Utube videos were provided to ICAN which were linked to ICAN's website. Noted under our resources page, these videos include WordPress Accessibility and Digital Accessibility Overview. To further assist our clients seeking information on IT accessibility. This partnership is also reaching IT directors of Arkansas state agency’s to be a resource for strategic planning for their individual arias.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 01
Training or Technique Assistance will be developed or implemented 108
No known outcome at this time 00
Nonrespondent 00
Total 109
Performance Measure Percentage 100%
RSA Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 0%
Employment 25%
Health, Allied Health, Rehabilitation 75%
Community Living 0%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

The overall goal of this project is to increase the capacity of stakeholders in Arkansas to design more accessible digital environments which result in access for people who use assistive technology and other people with disabilities. ICAN and its partners provided technical assistance to 13 stakeholders. Three of these instances were extensive technical assistance as they were reviews of the accessibility of organizational websites.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

ICAN hosted a workshop on ADA and Access and the building environment with trainer Mark Derry in Little Rock. Registration filled up very quickly with very limited advertising. This training provided vital information to individuals across many agency's in Arkansas as it pertains to transition. 7 from Arkansas Game and Fish, 7 from State Building Services, 3 from Arkansas State Parks, 3 members of the ADA Leadership Consortium.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. ICAN partnered with University of Central Arkansas OT department to provide a student “AT” training Day. During the open training we provided assistive technology tours, assistive technology demonstrations and presentations to the Occupational Therapy students, faculty and other stakeholders. This event provided an opportunity for new students to view and learn about resources and technologies in one class outing. Presentations included vocational rehabilitation funding and employment services, telecommunication access funding and products, ICAN's loan and demonstration program, alternative financing program and other funding sources. Approximately 35 people attended resulting in positive feedback and requests for future events. We are planning to make this an Annual event.

2. ICAN continues to seek new ways to reach Arkansas residents informing them of the benefits of assistive technology. This year ICAN is creating great partnerships with stakeholders in areas of Arkansas that ICAN has had problems serving. Our advisory council and advocates around Arkansas were key in the inception and design of a mobile “AT” unit (MAU) that travels to our underserved parts of Arkansas and provides our services. The MAU is designed to assist persons that could not come to our location in the capitol city. We will travel to a predetermined area and set up shop for the day to provide loans, demos and limited reuse and then we will return at the end of the loan time to the same location so people can return the items or donate items they don’t need anymore. We will post trainings, reuse and other relevant information for the next location so we can get maximum participation. The positive feedback from our consumers has been huge. We also utilize Facebook along with our website to reach a diverse group of people across our state.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 812 95 907
Family Members, Guardians and Authorized Representatives 888 85 973
Representative of Education 993 42 1,035
Representative of Employment 108 38 146
Representative of Health, Allied Health, and Rehabilitation 1,018 98 1,116
Representative of Community Living 213 12 225
Representative of Technology 112 01 113
Unable to Categorize 00 00 00
Total 4,144 371 4,515

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? No

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Association of Assistive Technology Act Programs . Saved: Wed Mar 13 2019 13:43:18 GMT-0500 (Central Daylight Time)


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This FY18 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.