National Assistive Technology Act Data System

Annual Progress Report - Full Report

Virginia 2018

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
The Virginia Assistive Technology System
State AT Program Title:
State AT Program URL
www.vats.org
Mailing Address:
2001 Maywill Street
City:
Richmond
State:
Va
Zip Code:
23230
Program Email:
barclay.shepard@dars.virginia.gov
Phone:
8046629990
TTY:
8004649950

Lead Agency

Agency Name:
Virginia Department for Aging and Rehabilitative Services
Mailing Address:
8004 Franklin Farms Drive
City:
Richmond
State:
Va
Zip Code:
23229
Program URL:
https//www.vadars.org

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Shepard, Barclay
Title:
Manager
Phone:
7578108599
E-mail:
barclay.shepard@dars.virginia.gov
Program Director at Lead Agency (last, first):
Shepard, Barclay
Title:
Manager
Phone:
7578108599
E-mail:
barclay.shepard@dars.virginia.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Hayfield, Kathryn
Title:
DARS Commissioner
Phone:
8046627010
E-mail:
kathryn.hayfield@dars.virginia.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? No
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 2,631
C. Total 2,631

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 2,631

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 2,026 $1,286,237 $0 $1,286,237
Daily Living 1,662 $251,000 $0 $251,000
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 15 $7,615 $0 $7,615
Total 3,703 $1,544,852 $0 $1,544,852

D. Anecdote

An individual contacted the state AT Act program’s durable medical equipment (DME) reuse partner for help with ambulation. This individual previously received a cane through Medicare, but now needed a three-wheeled walker. This individual received an appropriate walker for ambulation. Several months later, this individual contracted an infection which weakened her immune system. The individual became debilitated to the point she actually got stuck on the toilet one morning. The individual and her family began considering nursing home placement. Based on their positive experience with the reuse program previously, she and her daughter contacted the DME reuse program to ask for suggestions. Once again, the DME reuse program supported her by providing a bedside commode to use over the toilet so that she could use her arms and be elevated for easier standing. As a result, she regained her independence and avoided premature displacement into a nursing home. Now that she regained her strength, she is completely independent and living at home.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 14 03 1,803 1,820
2. AT was only available through the AT program. 03 00 391 394
3. AT was available through other programs, but the system was too complex or the wait time too long. 06 00 132 138
4. Subtotal 23 03 2,326 2,352
5. None of the above 00 00 143 143
6. Subtotal 23 03 2,469 2,495
7. Nonrespondent 00 00 136 136
8. Total 23 03 2,605 2,631
9. Performance on this measure 100% 100% 89.29%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 2,402 91.3%
Satisfied 83 3.15%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 146 5.55%
Total Surveyed 2,631
Response rate % 94.45%

G. Notes:

State AT Act program contracted with a new vendor to support children's durable medical equipment (DME) needs. This is the first year that this vendor collected data. Vendor did not collect performance measures on all persons receiving equipment. This led to a high number of non-respondents, which lowered performance in the Community Living category. Additionally, the vendor had a high number of respondents that responded "None of the Above" in the performance measure. AT Act program is working with the vendor to educate them on the importance of performance data and how to help recipients better understand the performance measure questions so that they can respond adequately.

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 102
Serve as loaner during service repair or while waiting for funding 02
Provide an accommodation on a short-term basis for a time-limited event/situation 58
Conduct training, self-education or other professional development activity 08
Total 170

B. Short-Term Device Loan by Type of Borrower

LOANS By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 151
Family Members, Guardians, and Authorized Representatives 04
Representative of Education 02
Representative of Employment 02
Representatives of Health, Allied Health, and Rehabilitation 10
Representatives of Community Living 01
Representatives of Technology 00
Total 170

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 14

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 10
Hearing 11
Speech Communication 07
Learning, Cognition and Developmental 85
Mobility, Seating and Positioning 70
Daily Living 19
Environmental Adaptations 11
Vehicle Modification and Transportation 03
Computers and Related 50
Recreation, Sports and Leisure 01
Total 267

E. Anecdote

In 2017, VATS was one of seven states awarded the 2017 High Impact Innovative Assistive Technology (HIIAT) Grant from the Christopher & Dana Reeve Foundation. Over the past year, VATS partnered with the vocational rehabilitation (VR) program and a non-profit organization in the Williamsburg area, to improve temporary home access. Temporary ramps and accessible pathways are staged and ready to deploy on a short-term equipment loan up to four months. The program’s name is, “PAKD!” (Portable Accessible Kits on Demand) because equipment is PAcKeD and ready to go! VATS received a call from a local Area Agency on Aging (AAA) regarding a community member who was being discharged from the hospital on hospice care. The individual’s wish was to remain at his house, spend time with his family, and stroll around the neighborhood in his wheelchair. VATS coordinated the installation of a temporary ramp with the family, VR program and AAA. The ramp allowed the gentleman to be discharged from the hospital to home and live the final days of his life the way that he wanted. A care coordinator from the local AAA reported: I am absolutely thrilled to report that gentleman received the PAKD!* Temporary Ramp from DARS-VATS. His niece says it was installed last Monday, 6/18/18. Thank you for everything that you did to make this happen. His niece says that on his good days she has been able to take him outside and roll him around the block in his wheelchair. His health continues to decline but this gentleman and his niece are very grateful. This gentleman passed away a few weeks later, but his final wish was to remain at home, spend time with his family and get out of the house. The ramp helped make this possible. The ramp was re-claimed, cleaned and ready for another!

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 52 35 11 98
Decided that an AT device/ service will not meet needs 00 02 02 04
Subtotal 52 37 13 102
Have not made a decision 00 00 00 00
Subtotal 52 37 13 102
Nonrespondent 00 00 00 00
Total 52 37 13 102
Performance on this measure 100% 100% 100%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 18 11 17 46
2. AT was only available through the AT program. 04 05 08 17
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 02 02
4. Subtotal 22 16 27 65
5. None of the above 00 00 03 03
6. Subtotal 22 16 30 68
7. Nonrespondent 00 00 00 00
8. Total 22 16 30 68
9. Performance on this measure 100% 100% 90%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 155 91.18%
Satisfied 06 3.53%
Satisfied somewhat 01 0.59%
Not at all satisfied 00 0%
Nonrespondent 08 4.71%
Total Surveyed 170
Response rate % 95.29%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 09
Hearing 04
Speech Communication 12
Learning, Cognition and Developmental 88
Mobility, Seating and Positioning 13
Daily Living 16
Environmental Adaptations 08
Vehicle Modification and Transportation 00
Computers and Related 17
Recreation, Sports and Leisure 08
Total # of Devices Demonstrated 175

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 292
Family Members, Guardians, and Authorized Representatives 24
Representatives of Education 55
Representatives of Employment 93
Health, Allied Health, Rehabilitation 125
Representative of Community Living 146
Representative of Technology 02
Total 737

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 07
Service Provider 03
Vendor 188
Repair Service 00
Others 00
Total 198

D. Anecdote

VATS Career Pathways for Individuals with Disabilities AT Specialist provided a demonstration of low-tech assistive technologies (AT) to help individuals with sensory impairments to staff at the Blue Ridge Community College Logistics Program / Adult Education. The CPID AT Specialist demonstrated a variety of equipment available in the “Sensory Backpack Kits”, a program developed by VATS in collaboration with the Department for Aging and Rehabilitative Services (DARS). The demonstration helped staff make decisions regarding the types of technologies needed for individual students to be successful in the program. Following the demonstration, the CPID AT Specialist provided AT to the College to try with students in training programs. Staff reported that several items from the Sensory Backpack Kits were demonstrated and subsequently loaned for the students to use as the material became more difficult. One of the students is using the ‘foot fidgit’ as a means of helping with concentration. Another student is using stress balls or “squeezy eggs” to improve focus.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 31 83 51 165
Decided that an AT device/ service will not meet needs 02 02 03 07
Subtotal 33 85 54 172
Have not made a decision 00 03 00 03
Subtotal 33 88 54 175
Nonrespondent 00 00 00 00
Total 33 88 54 175
Performance on this measure 100% 96.59% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 628 85.21%
Satisfied 49 6.65%
Satisfied somewhat 00 0%
Not at all satisfied 05 0.68%
Nonrespondent 55 7.46%
Total 737
Response rate % 92.54%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 32 14 1,820 1,866
2. AT was only available through the AT program. 07 05 399 411
3. AT was available through other programs, but the system was too complex or the wait time too long. 06 00 134 140
4. Subtotal 45 19 2,353 2,417
5. None of the above 00 00 146 146
6. Subtotal 45 19 2,499 2,563
7. Nonrespondent 00 00 136 136
8. Total 45 19 2,635 2,699
9. Performance on this measure 100% 100% 89.3% 89.55%
ACL Performance Measure 75% 75% 75% 75%
Met/Not Met Met Met Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 83 118 62 263
Decided that an AT device/ service will not meet needs 02 04 05 11
Subtotal 85 122 67 274
Have not made a decision 00 03 00 03
Subtotal 85 125 67 277
Nonrespondent 00 00 00 00
Total 85 125 67 277
Performance on this measure 100% 97.6% 100% 98.92%
ACL Performance Measure 70% 70% 70% 70%
Met/Not Met Met Met Met Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 239
Family Members, Guardians and Authorized Representatives 02
Representatives of Education 179
Representatives of Employment 74
Rep Health, Allied Health, and Rehabilitation 172
Representatives of Community Living 478
Representatives of Technology 11
Unable to Categorize 10
TOTAL 1,165

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
933 210 22 1,165

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 676
AT Funding/Policy/ Practice 05
Information Technology/Telecommunication Access 24
Combination of any/all of the above 440
Transition 20
Total 1,165

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

More than 40 conference participants interacted with assistive technology professionals in the Assistive Technoloy (AT) Training Room at the 2018 Collaborations Conference at the Norfolk Sheraton Waterside. Participants included VR and Employment Service Organization staff, as well as family members and individuals with disabilities. Conference participants were able to “drop-in” to the AT Room learn about AT for specific functional limitations and personally try out some of the latest and greatest assistive technology AT devices and gadgets available to accommodate individuals with disabilities at home, work or play. AT professionals from the states Alternative Financing, VR, Deaf & Hard of Hearing and AT Act program presented two 1 ½ hour training sessions. In addition to the training, staff provided resources and 1:1 demonstrations of new and emerging technologies in order to increase participants’ knowledge, skills, and competencies regarding AT as well has help individuals make informed decisions regarding appropriate and affordable AT solutions.

Breifly describe one training activity related to transition conducted during the reporting period:

VATS AT Acquisition & Aging coordinator partnered with seven (7) Virginia Area Agencies on Aging (AAAs) to develop, train staff on the use of and distribute seven AT & Aging assistive technology (AT) kits to include new devices based on demand and research. The kits contain a variety of low cost AT to help “Vintage Virginians” be more independent at home and in the community. VATS staff provided a separate statewide training to seven AAAs on the benefits AT, resources and specific equipment. At the conclusion of the training, AAA staff were able to better understand the benefits of specific AT devices and better connect with the state AT Act program. VATS gave each AAA a kit with equipment to use in AAA local/state training and outreach efforts. VATS marketed the program in multiple public forums so that professionals and individuals would know that the AT kits were available in communities throughout Virginia. This program continues to expand! AAA’s provided positive feedback that the kits were helping to better engage with Vintage Virginians and helping to increase awareness of the state’s AT Act program.

Breifly describe one training activity related to Information and Communication Technology accessibility:

In 2017-18, VATS collaborated with the US Customs and Boarder Protection / - Section 508 Compliance Team, to establish a mutually beneficial MOU. Accordingly, the US Customs & Boarder Protection – Section 508 Coordinator, provided 508 Compliance Training to twenty-four (24) AT Advisory Council members and guests. The training included an overview of how 508 standards compliance has evolved through legislation and explained what her team does to meet these standards. The training also included information of the Compliance Team’s role in helping agents with disabilities gain access to assistive technologies in order to overcome functional limitations. The training included detailed discussion on reasonable accommodations as well as 508 software and web application testing. The training helped participants better understand the evolution of Information and Communication Technology requirements as well as heightened awareness regarding workplace accommodations.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 24
Training or Technique Assistance will be developed or implemented 00
No known outcome at this time 00
Nonrespondent 00
Total 24
Performance Measure Percentage 100%
RSA Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 0%
Employment 0%
Health, Allied Health, Rehabilitation 0%
Community Living 100%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

VATS AT Acquisition & Aging Coordinator convened multiple conference calls and face-to-face meetings to discuss ways that VATS and its partners could better coordinate reuse efforts among non-profits, and state agencies. Meetings included members from durable medical equipment reuse partners and emergency management programs. The meetings helped non-profits, state agencies, and emergency managers better understand each program’s role in disaster, planning, response and recovery as well as better coordinate statewide response efforts among providers. Follow-up meetings resulted in logistical planning of how to move ready to deploy staged DME from storage to state shelters. The result of the technical assistance included the following: • VATS and community reuse partner to participate in the writing of the VDEM’s State Plan including people with disabilities • 18 pallets of processed DME ready for deployment at all times • Development of “Shelter Kits” – specific to meet the need

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. State AT Act program staff provided an “AT @ Work” presentation at this Virginia Manufacturing Association’s (VMA) conference as a main event. The presentation included how assistive technology (AT) devices/services fit well with the “lean manufacturing” philosophy implemented by manufacturers. Participants were primarily business owners and managers. Staff educated manufacturing business owners and managers on the benefits of AT as well as the benefit of hiring a qualified Virginians with disabilities!

2. State AT Act program staff participated in an online class by the Virginia Adult Learning Resource Center, Virginia Commonwealth University. The course was titled, “Disabilities and the Adult Learner.” VATS staff provided examples of various assistive technologies (AT) that could be used in an adult learning situation as well as gave online feedback to course participants on AT that they identified as possible solutions. This public awareness initiative improved awareness of the State AT Act Program’s services and led to several pieces of AT being loaned to instructors for their classes and family members on a short-term basis. Participants included: educators; counselors; and therapists.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 71 20 91
Family Members, Guardians and Authorized Representatives 37 11 48
Representative of Education 17 00 17
Representative of Employment 14 00 14
Representative of Health, Allied Health, and Rehabilitation 68 01 69
Representative of Community Living 03 01 04
Representative of Technology 00 00 00
Unable to Categorize 00 00 00
Total 210 33 243

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Federal$15,000Demonstration
Federal$10,000Reuse
Federal$10,000Device Loan
Federal$8,000Device Loan
Federal$13,000Device Loan
Private$75,000Device Loan
Amount: $131,000

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


Association of Assistive Technology Act Programs . Saved: Wed Mar 13 2019 14:01:42 GMT-0500 (Central Daylight Time)


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This FY18 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.