National Assistive Technology Act Data System

Annual Progress Report - Full Report

California 2017

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Ability Tools
State AT Program Title:
State AT Program URL
http://www.abilitytools.org/
Mailing Address:
1000 G Street, #100
City:
Sacramento
State:
CA
Zip Code:
95814
Program Email:
info@abilitytools.org
Phone:
916-390-2690
TTY:
800-900-0706 (TTY)

Lead Agency

Agency Name:
Department of Rehabilitation
Mailing Address:
721 Capitol Mall
City:
Sacramento
State:
CA
Zip Code:
95814
Program URL:
http://www.dor.ca.gov/AT/index.html

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Mills, Christina
Title:
Interim Executive Director
Phone:
916-390-2690
E-mail:
christina@cfilc.org
Program Director at Lead Agency (last, first):
Bui, Ann
Title:
AT Project Coordinator
Phone:
(916) 558-5395
E-mail:
Ann.Bui@dor.ca.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Cantrell, Kimberly
Title:
Consultant
Phone:
E-mail:

Certifying Representative

Name (last, first):
Xavier, Joe
Title:
Director of CA Dept. of Rehabilitation
Phone:
(916) 558-5800
E-mail:
Joe.Xavier@dor.ca.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 06 00 06
Approved Not made 01 00 01
Rejected 00 00 00
Total 07 00 07

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $10,668 Highest Income: $117,216

Average Income
Sum of Incomes Loans Made Average Annual Income
$321,058 06 $53,510

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 01 00 02 01 00 02 06
Percentage of Loans 16.67% 0% 33.33% 16.67% 0% 33.33% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 06 100%
Partnership Loans 0%
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 0%
With loan guarantee only 00 0%
With both interest buy-down and loan guarantee 00 0%
Total 06 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 06 $44,565
Partnership Loans 00 $0
Total 06 $44,565

4. Interest Rates

Interest Rates
Lowest 5.75%
Highest 5.75%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
35 06 5.75%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 00
4.1% to 6.0% 06
6.1% to 8.0% 00
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 06

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 02 $15,559
Hearing 00 $0
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 02 $13,285
Daily living 02 $15,721
Environmental adaptations 00 $0
Vehicle modification and transportation 00 $0
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 06 $44,565

6. Defaults

Defaults
Number Loans in default 00
Net loss for loans in default $0

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

The father of a 17-year-old young woman who is blind applied for a loan to purchase a Braille Notetaker for education and socialization purposes. The school district was unwilling to pay for the device and the family could not find any other funding sources. The applicant was approved for a $5,405 loan with a five year term at a rate of 5.75%. The device allows to recipient to learn and communicate more effectively.

Impact Area

A 65-year-old woman with rheumatoid arthritis applied for a loan to purchase and install a stair lift in her primary residence. She had fallen down the stairs several times. Unfortunately, her insurance would not cover the stair lift and she was unable to find any other funding sources. She was approved for a $15,000 loan with a five year term at a rate of 5.75%. She is now able to go up and down her stairs without assistance so she can access her bedroom and shower.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 02 02
2. AT was only available through the AT program. 01 00 01 02
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 01 00 01
4. Subtotal 01 01 03 05
5. None of the above 00 01 00 01
6. Subtotal 01 02 03 06
7. Nonrespondent 00 00 00 00
8. Total 01 02 03 06
9. Performance on this measure 100% 50% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 06 100%
Satisfied 00 0%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 06
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 06
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 1,803
C. Total 1,809

Performance Measure
D. Device Exchange - Excluded from Performance Measure 00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 1,809

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 06 $60 $0 $60
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 06 $60 $0 $60

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 10 $8,208 $0 $8,208
Hearing 02 $420 $0 $420
Speech Communication 201 $94,712 $0 $94,712
Learning, Cognition and Developmental 01 $550 $0 $550
Mobility, Seating and Positioning 820 $291,851 $8,069 $283,782
Daily Living 725 $69,781 $423 $69,358
Environmental Adaptations 31 $22,405 $1,610 $20,795
Vehicle Modification & Transportation 07 $9,865 $1,480 $8,385
Computers and Related 05 $2,220 $0 $2,220
Recreation, Sports and Leisure 01 $89 $0 $89
Total 1,803 $500,101 $11,582 $488,519

D. Anecdote

A consumer with diabetes had a foot injury and swelling that prevented her from walking. She could not afford to buy a scooter or wheelchair and did not have insurance. A local reuse center was able to provide her with a free scooter that she could use to get around. The scooter raised her spirits considerably and increased her mobility.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 04 09 543 556
2. AT was only available through the AT program. 00 00 136 136
3. AT was available through other programs, but the system was too complex or the wait time too long. 105 11 140 256
4. Subtotal 109 20 819 948
5. None of the above 02 04 848 854
6. Subtotal 111 24 1,667 1,802
7. Nonrespondent 00 00 07 07
8. Total 111 24 1,674 1,809
9. Performance on this measure 98.2% 83.33% 48.92%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 1,303 72.03%
Satisfied 506 27.97%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 1,809
Response rate % 100%

G. Notes:

Data from our Voice Options pilot project funded by the California Public Utilities Commission was included in this year's report. 200 tablets with speech communication apps were distributed for open-ended loan.

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 1,124
Serve as loaner during service repair or while waiting for funding 153
Provide an accommodation on a short-term basis for a time-limited event/situation 358
Conduct training, self-education or other professional development activity 89
Total 1,724

B. Short-Term Device Loan by Type of Borrower

Loans By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 838
Family Members, Guardians, and Authorized Representatives 410
Representative of Education 253
Representative of Employment 03
Representatives of Health, Allied Health, and Rehabilitation 83
Representatives of Community Living 63
Representatives of Technology 74
Total 1,724

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 188
Hearing 96
Speech Communication 249
Learning, Cognition and Developmental 130
Mobility, Seating and Positioning 321
Daily Living 88
Environmental Adaptations 128
Vehicle Modification and Transportation 09
Computers and Related 940
Recreation, Sports and Leisure 34
Total 2,183

E. Anecdote

A consumer contacted our device loan program because he needed help accessing his home after an upcoming surgery. His home has two stairs that made it inaccessible. The consumer was going to have surgery that would require he use a wheelchair for 6 to 8 weeks. Building a permanent ramp was not cost-effective as the consumer's situation was temporary. He met with an Assistive Technology (AT) Coordinator who provided assistance selecting two ramps. The consumer commented that borrowing the ramps from the device loan program was the best option because he could not obtain a ramp through his health insurance.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 281 13 567 861
Decided that an AT device/ service will not meet needs 33 04 110 147
Subtotal 314 17 677 1,008
Have not made a decision 40 03 73 116
Subtotal 354 20 750 1,124
Nonrespondent 00 00 00 00
Total 354 20 750 1,124
Performance on this measure 88.7% 85% 90.27%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 52 15 268 335
2. AT was only available through the AT program. 15 09 174 198
3. AT was available through other programs, but the system was too complex or the wait time too long. 06 00 15 21
4. Subtotal 73 24 457 554
5. None of the above 11 05 30 46
6. Subtotal 84 29 487 600
7. Nonrespondent 00 00 00 00
8. Total 84 29 487 600
9. Performance on this measure 86.9% 82.76% 93.84%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 1,459 84.63%
Satisfied 240 13.92%
Satisfied somewhat 21 1.22%
Not at all satisfied 04 0.23%
Nonrespondent 00 0%
Total Surveyed 1,724
Response rate % 100%

I. Notes:

The data includes short-term loans that were made in partnership with the Voice Options program, funded by the California Public Utilities Commission.

Device Demonstration

A. Number of Device Demonstrations by Device Type

Demonstrations by Device Type
Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 00
Hearing 00
Speech Communication 290
Learning, Cognition and Developmental 00
Mobility, Seating and Positioning 00
Daily Living 18
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 13
Recreation, Sports and Leisure 00
Total # of Devices Loaned 321

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 328
Family Members, Guardians, and Authorized Representatives 401
Representatives of Education 18
Representatives of Employment 02
Health, Allied Health, Rehabilitation 24
Representative of Community Living 11
Representative of Technology 01
Total 785

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 10
Service Provider 25
Vendor 00
Repair Service 00
Others 341
Total 376

D. Anecdote

A 19-year-old consumer and his mother came in to try out a tablet speech communication application. The consumer always had a difficult time communicating throughout his life. His mother tried different techniques, including pen and paper, and pointing to pictures to learn what her son needed. This proved difficult and often frustrating for her son. After trying out an iPad with the Proloquo4Text application, he was able to use the keyboard to communicate openly with his mother. His Mom had no idea of the thoughts running through her son's head until he was able to type them out. They were very excited to try out the app for a longer trial.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 41 03 200 244
Decided that an AT device/ service will not meet needs 03 00 08 11
Subtotal 44 03 208 255
Have not made a decision 06 00 60 66
Subtotal 50 03 268 321
Nonrespondent 00 00 00 00
Total 50 03 268 321
Performance on this measure 88% 100% 77.61%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 650 82.8%
Satisfied 54 6.88%
Satisfied somewhat 06 0.76%
Not at all satisfied 00 0%
Nonrespondent 75 9.55%
Total 785
Response rate % 90.45%

G. Notes:

The device demonstrations were organized in partnership with the Voice Options project, funded by the California Public Utilities Commission.

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 56 24 813 893
2. AT was only available through the AT program. 16 09 311 336
3. AT was available through other programs, but the system was too complex or the wait time too long. 111 12 155 278
4. Subtotal 183 45 1,279 1,507
5. None of the above 13 10 878 901
6. Subtotal 196 55 2,157 2,408
7. Nonrespondent 00 00 07 07
8. Total 196 55 2,164 2,415
9. Performance on this measure 93.37% 81.82% 59.1% 62.4%
ACL Performance Measure 75% 75% 75% 75%
Met/Not Met Met Met Not Met Not Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 322 16 767 1,105
Decided that an AT device/ service will not meet needs 36 04 118 158
Subtotal 358 20 885 1,263
Have not made a decision 46 03 133 182
Subtotal 404 23 1,018 1,445
Nonrespondent 00 00 00 00
Total 404 23 1,018 1,445
Performance on this measure 88.61% 86.96% 86.94% 87.4%
ACL Performance Measure 70% 70% 70% 70%
Met/Not Met Met Met Met Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 229
Family Members, Guardians and Authorized Representatives 05
Representatives of Education 36
Representatives of Employment 05
Rep Health, Allied Health, and Rehabilitation 63
Representatives of Community Living 492
Representatives of Technology 50
Unable to Categorize 00
TOTAL 880

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
880 00 00 880

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 230
AT Funding/Policy/ Practice 42
Information Technology/Telecommunication Access 61
Combination of any/all of the above 537
Transition 10
Total 880

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

In March, Ability Tools hosted a webinar training titled "Rebuild Credit and Increase Financial Stability." The presenter explored credit restoration and improvement strategies that will increase overall financial stability. Participants learned how credit works and what steps can be taken to restore poor credit and build new positive credit. They also learned about credit building tools and resources available in local communities. 34 people attended the online training from around California. The training is also posted on the Ability Tools website for independent viewing.

Breifly describe one training activity related to transition conducted during the reporting period:

In February, Ability Tools hosted a webinar training titled "Tools for Transition" that was marketed to transition-aged youth. The training focused on assistive technology to aid young adults transition from high school to the adult world. The presenter introduced different types of technology that are useful in high school, college, in the workplace and to help foster independence. Attendees learned about various technologies to help older students and adults with disabilities and where to obtain that technology. 55 people attended the webinar training from around California. The training is also posted on the Ability Tools website for independent viewing.

Breifly describe one training activity related to Information and Communication Technology accessibility:

In November, Ability Tools hosted a training for staff of all of the locations that would be providing demonstrations, short-term loans and long-term loans of iPads loaded with 5 AAC apps. The new pilot project, titled "Voice Options" is funded by the California Public Utilities Commission. The 2-day, in-person training gave the staff the specific information they needed to be able to successfully demonstrate the communication apps. 18 staff members attended the training representing 12 sites.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 00
Training or Technique Assistance will be developed or implemented 00
No known outcome at this time 60
Nonrespondent 01
Total 61
Performance Measure Percentage 0%
RSA Target Percentage 70%
Met/Not Met Not Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 20%
Employment 20%
Health, Allied Health, Rehabilitation 20%
Representative of Community Living 0%
Technology (IT, Telecom, AT) 40%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

Throughout 2017, Ability Tools worked in collaboration with the California Office of Emergency Services to provide Assistive Technology technical assistance to support consumers across California that were impacted by a natural disaster. Californians with disabilities were displaced because of flooding and fires. Through technical assistance with OES and the AT Exchange, Ability Tools provided those who were placed in shelters a range of AT from, transfer boards, walkers, wheelchairs, scooters and commodes. In addition, we provided technical assistance on how to get the equipment to the individuals in need at the shelters, how to create better access and provide onsite assistance.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

In early Fall Ability Tools was contacted by a parent of a young girl with Leukemia who had been hospitalized. The child was receiving home school services, but was missing out on the socialization parts of her education. Ability Tools identified ways that the child could participate in school and have contact with her peers by using the VGo robotic device from the AT Exchange. Ability Tools provided technical assistance to the family and the school on how to use the VGo. The child is now able to participate in school whether she is at the hospital or at home.

C. Notes:

Public Awareness

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. In April, an Ability Tools site hosted an open house designed to introduce the Voice Options Program Pilot Project in the San Jose area. The Voice Options Pilot Project is funded by the California Public Utilities Commission. The program is designed for individuals that self identify as having a speech disability to try out speech apps on an iPad. If it works for them, then they may receive a long-term loan of an iPad with their favorite speech application to use as a communication device. 50 people attended.The first part of the open house was a general overview of the Voice Options program and speech applications that are offered. After the general overview, participants joined rotating small groups to be introduced to each of the 5 apps offered. Many of the attendees asked for additional information and requested appointments with the center staff to request a demonstration and short-term loan.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 4,496 692 5,188
Family Members, Guardians and Authorized Representatives 897 217 1,114
Representative of Education 1,388 484 1,872
Representative of Employment 265 90 355
Representative of Health, Allied Health, and Rehabilitation 181 27 208
Representative of Community Living 80 42 122
Representative of Technology 39 05 44
Unable to Categorize 372 85 457
Total 7,718 1,642 9,360

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 01

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

During this reporting period, the California Assistive Technology Advisory Committee (ATAC) developed a Program Evaluation subcommittee to review, discuss and provide recommendations on improving the AT State level activities.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

The California Assistive Technology Advisory Committee (ATAC) approved recommendations reported by the ATAC Program Evaluation subcommittee to better engage communities statewide as well as statewide AT activities outcome . Summary of minutes and recommendations can be found at the following web link: http://www.rehab.cahwnet.gov/Boards-and-Committees/Documents/2017090716205307-20-2017-ATAC-Program-Eval-Committee-Meeting-Minutes.rtf


3. What was the primary area of impact for this state improvement outcome?

Community Living


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds
Federal$1,960,000Public Awareness, I&A
Public/State Agency$936,578Reuse
Amount: $2,896,578

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

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This FY17 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.


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