National Assistive Technology Act Data System

Annual Progress Report - Full Report

Michigan 2017

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Michigan Assistive Technology Program
State AT Program Title:
State AT Program URL
www.mymdrc.org
Mailing Address:
3498 E. Lake Lansing Road Ste 100
City:
East Lansing
State:
MI
Zip Code:
48823
Program Email:
mdrc@mymdrc.org
Phone:
517.333.2477
TTY:
517.333.2677

Lead Agency

Agency Name:
Michigan Department of Human Resources Michigan Rehabilitation Services
Mailing Address:
235 South Grand Avenue Suite 1503
City:
Lansing
State:
MI
Zip Code:
48933
Program URL:
http://www.michigan.gov/mrs

Implementing Entity

Name of Implementing Agency:
Michigan Disability Rights Coalition (MDRC)
Mailing Address:
3498 E. Lake Lansing Road Ste 100
City
East Lansing
State:
MI
Zip Code:
48823
Program URL:
www.mymdrc.org

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Piatt, Jenny
Title:
Deputy Director
Phone:
248-763-6491
E-mail:
PiattJ@michigan.gov
Program Director at Lead Agency (last, first):
Moore, Gerry
Title:
Policy Unit Analyst
Phone:
517.373.4027
E-mail:
mooreg4@michigan.gov
Primary Contact at Implementing Agency (last, first) - If applicable:
Chaney, RoAnne
Title:
Executive Director
Phone:
517.333.2477
E-mail:
mdrc@mymdrc.org

Person Responsible for completing this form if other than Program Director

Name (last, first):
Wyeth, Kathryn
Title:
AT Team Leader
Phone:
517.333.2477
E-mail:
mdrc@mymdrc.org

Certifying Representative

Name (last, first):
Moore, Gerry
Title:
Policy Unit Analyst
Phone:
517.373.4027
E-mail:
mooreg4@michigan.gov

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? Yes

Loan Applications
Area of Residence Total
Metro
RUCC 1-3
Non-Metro
RUCC 4-9
Approved Loan made 03 02 05
Approved Not made 00 00 00
Rejected 14 03 17
Total 17 05 22

2. Income of Applicants to Whom Loans Were Made

Lowest/Highest Incomes
Lowest Income: $10,188 Highest Income: $52,193

Average Income
Sum of Incomes Loans Made Average Annual Income
$160,603 05 $32,121

Number and Percentage of Loans Made to Applicants by Income Range
Income Ranges Total
$15,000
or Less
$15,001-
$30,000
$30,001-
$45,000
$45,001-
$60,000
$60,001-
$75,000
$75,001
or More
Number of Loans 01 01 02 01 00 00 05
Percentage of Loans 20% 20% 40% 20% 0% 0% 100%

3. Loan Type

Loan Type
Type of Loan Number of Loans Percentage of loans
Revolving Loans 00 0%
Partnership Loans 0%
Without interest buy-down or loan guarantee 00 0%
With interest buy-down only 00 100%
With loan guarantee only 05 0%
With both interest buy-down and loan guarantee 00 0%
Total 05 100%

Loan Type Summary
Type of Loan Number of Loans Dollar Value of Loans
Revolving Loans 00 $0
Partnership Loans 05 $42,951
Total 05 $42,951

4. Interest Rates

Interest Rates
Lowest 3.5%
Highest 7.75%

Interest Rate Summary
Sum of Interest Rates Number of Loans Made Average Interest Rate
28 05 5.5%

Number of Loans Made by Interest Rate
Interest Rate Number of loans
0.0% to 2.0% 00
2.1% to 4.0% 01
4.1% to 6.0% 02
6.1% to 8.0% 02
8.1% - 10.0% 00
10.1%-12.0% 00
12.1%-14.0% 00
14.1% + 00
Total 05

5. Types and Dollar Amounts of AT Financed

Types and Dollar Amounts of AT Financed
Type of AT Number of Devices Financed Dollar Value of Loans
Vision 00 $0
Hearing 01 $2,000
Speech communication 00 $0
Learning, cognition, and developmental 00 $0
Mobility, seating and positioning 00 $0
Daily living 00 $0
Environmental adaptations 00 $0
Vehicle modification and transportation 04 $40,951
Computers and related 00 $0
Recreation, sports, and leisure 00 $0
Total 05 $42,951

6. Defaults

Defaults
Number Loans in default 05
Net loss for loans in default $27,166

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 00


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 00

D. Anecdote

A mother was approved for a loan for $5,712 for a wheelchair lift for her 2014 Chrysler Town and Country van to transport her 7-year-old son who has cerebral palsy. This will make it easier and safer to transport her child to school, to church, and also to doctor appointments, which are mostly longer distances away. He will be more safe and secure tied down in his wheelchair than in a car seat designed for kids without special needs. They had used a van with a wheelchair lift last year when they went on a vacation, and it was a lot easier transporting him because he did not need to be lifted in and out of the vehicle. She obtained grants from Children with Special Needs Fund and National Organization for Vehicle Accessibility, which brings the original modification cost of $16,950 down to $5,712. The Loan Committee approved extending the loan period an additional year so that it was affordable within the mother’s monthly budget.

Impact Area

A 61-year-old man was approved for a loan for restoration technology hearing aids for $2,000. The hearing aids will enable him to continue to work in a retail environment and to improve communication in other settings. Michigan Rehabilitation Services paid a portion of the total cost of the hearing aids. The individual applied along with his wife as a co-applicant to make the loan affordable.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 01 04 05
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 01 04 05
5. None of the above 00 00 00 00
6. Subtotal 00 01 04 05
7. Nonrespondent 00 00 00 00
8. Total 00 01 04 05
9. Performance on this measure NaN% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 04 80%
Satisfied 01 20%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 05
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 27
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 00
C. Total 27

Performance Measure
D. Device Exchange - Excluded from Performance Measure 22
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients 00
F. Number of Individuals Included in Performance Measures 05

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 01 $30 $0 $30
Mobility, Seating and Positioning 10 $58,120 $3,300 $54,820
Daily Living 13 $5,529 $754 $4,775
Environmental Adaptations 02 $220 $99 $121
Vehicle Modification & Transportation 01 $25,000 $0 $25,000
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 27 $88,899 $4,153 $84,746

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

D. Anecdote

A buyer reported about the Talking Calculator he received: “The device will help me be more independent. Having this AT lowers my stress level and therefore my blood pressure. I want the ATXchange to continue. I'm beyond highly satisfied with my experience! The Talking Calculator is nifty and I'm just short of loving it.”

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 04 04
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 04 04
5. None of the above 00 00 01 01
6. Subtotal 00 00 05 05
7. Nonrespondent 00 00 00 00
8. Total 00 00 05 05
9. Performance on this measure NaN% NaN% 80%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 09 33.33%
Satisfied 04 14.81%
Satisfied somewhat 00 0%
Not at all satisfied 09 33.33%
Nonrespondent 05 18.52%
Total Surveyed 27
Response rate % 81.48%

G. Notes:

MATP staff were able to follow-up with the person who reported being "Not at all Satisfied" for the nine items he exchanged and have worked with him to address his concerns.

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 33
Serve as loaner during service repair or while waiting for funding 00
Provide an accommodation on a short-term basis for a time-limited event/situation 00
Conduct training, self-education or other professional development activity 00
Total 33

B. Short-Term Device Loan by Type of Borrower

Loans By Borrower Type
Type of Individual or Entity Number of Device Borrowers
Individuals with Disabilities 22
Family Members, Guardians, and Authorized Representatives 08
Representative of Education 00
Representative of Employment 00
Representatives of Health, Allied Health, and Rehabilitation 01
Representatives of Community Living 02
Representatives of Technology 00
Total 33

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 60

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number
Vision 13
Hearing 03
Speech Communication 00
Learning, Cognition and Developmental 09
Mobility, Seating and Positioning 01
Daily Living 20
Environmental Adaptations 00
Vehicle Modification and Transportation 01
Computers and Related 01
Recreation, Sports and Leisure 00
Total 48

E. Anecdote

A person who needed assistance for her husband contacted the AT Specialist. The husband has memory difficulties and she is frequently away at her job. She discovered he was not taking his medication as prescribed, often taking too much of one thing or forgetting to take something else. Following a device demonstration of several medication reminder systems, she borrowed a device on a short-term loan. The family reported the device worked so well, they had made the decision to acquire it for the husband's use.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 01 02 26 29
Decided that an AT device/ service will not meet needs 00 00 03 03
Subtotal 01 02 29 32
Have not made a decision 00 00 01 01
Subtotal 01 02 30 33
Nonrespondent 00 00 00 00
Total 01 02 30 33
Performance on this measure 100% 100% 96.67%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 31 93.94%
Satisfied 02 6.06%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 33
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Demonstrations by Device Type
Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 40
Hearing 15
Speech Communication 03
Learning, Cognition and Developmental 09
Mobility, Seating and Positioning 01
Daily Living 73
Environmental Adaptations 00
Vehicle Modification and Transportation 00
Computers and Related 05
Recreation, Sports and Leisure 00
Total # of Devices Loaned 146

B. Types of Participants

Demonstrations by Participant Type
Type of Participant Number of Participants in Device Demonstrations
Individuals with Disabilities 147
Family Members, Guardians, and Authorized Representatives 47
Representatives of Education 00
Representatives of Employment 00
Health, Allied Health, Rehabilitation 13
Representative of Community Living 06
Representative of Technology 00
Total 213

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 42
Service Provider 104
Vendor 242
Repair Service 00
Others 01
Total 389

D. Anecdote

Tokoya came to a MATP subcontract organization for a Home Repair Grant Workshop. After the workshop, she noted that she had limited movement in both hands due to neuropathy. Opening doors in her home proved difficult. the Assistive Technology Coordinator demonstrated a door knob lever and it worked great for her! A simple, small change of turning her door knobs into levers made a big difference. She can now easily and independently open all of the doors in her home

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 10 07 126 143
Decided that an AT device/ service will not meet needs 00 00 02 02
Subtotal 10 07 128 145
Have not made a decision 00 00 01 01
Subtotal 10 07 129 146
Nonrespondent 00 00 00 00
Total 10 07 129 146
Performance on this measure 100% 100% 99.22%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 181 84.98%
Satisfied 31 14.55%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 01 0.47%
Total 213
Response rate % 99.53%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 01 08 09
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 01 08 09
5. None of the above 00 00 01 01
6. Subtotal 00 01 09 10
7. Nonrespondent 00 00 00 00
8. Total 00 01 09 10
9. Performance on this measure NaN% 100% 88.89% 90%
ACL Performance Measure 75% 75% 75% 75%
Met/Not Met Met Met Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 11 09 152 172
Decided that an AT device/ service will not meet needs 00 00 05 05
Subtotal 11 09 157 177
Have not made a decision 00 00 02 02
Subtotal 11 09 159 179
Nonrespondent 00 00 00 00
Total 11 09 159 179
Performance on this measure 100% 100% 98.74% 98.88%
ACL Performance Measure 70% 70% 70% 70%
Met/Not Met Met Met Met Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 276
Family Members, Guardians and Authorized Representatives 58
Representatives of Education 28
Representatives of Employment 41
Rep Health, Allied Health, and Rehabilitation 136
Representatives of Community Living 182
Representatives of Technology 01
Unable to Categorize 46
TOTAL 722

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
610 140 18 768

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 00
AT Funding/Policy/ Practice 00
Information Technology/Telecommunication Access 29
Combination of any/all of the above 183
Transition 556
Total 768

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

MATP staff completed 2 presentations for a total of 47 people as part of a panel on climate change and its impact on health. MATP’s role was to describe the impact of climate change on people with disabilities (PWD) and the steps that PWD and policy makers can take to support effective response. The audience in both cases were media and policy staff from state government. The presentation included discussion of the health and Durable Medical Equipment (DME ) impacts of ongoing climate change and an overview of how AT can support involvement of PWD in planning. It also included discussion of efficient and effective access to AT during first response and the use of models of rapid access to DME and AT after a disaster has occurred. In both events, the information provided by the MATP staff person was the first time the audience had heard climate change framed as an issue for PWD and the role inclusive planning, DME, and AT played in the successful response to natural disaster and overall climate change.

Breifly describe one training activity related to transition conducted during the reporting period:

MATP staff members Laura Hall, MSW, and Aimee Sterk, LMSW provided a training on AT for mental health and developmental disabilities at the Michigan Association of Community Mental Health Boards' fall conference to 66 people with disabilities, mental health staff members, and board members. Entitled "Supporting Your Consumers with AT," the training included information on the benefits of AT for community living including transition out of nursing facilities and group homes and covered devices for safety, anxiety, depression, substance use, communication, and executive function.The feedback from this training was very positive. Attendees asked questions after the training, and were particularly interested in the wide range of apps available. Participants were also very appreciative of the extensive resource handout provided.

Breifly describe one training activity related to Information and Communication Technology accessibility:

MATP staff and a staff member from the Disability Network Capital Area program presented two refresher/train the trainer session on how to create accessible MS Word document to 23 staff members from Michigan's Centers for Independent Living. The sessions were very well received with several members very exciting about practicing and honing their new skills. Following the training, many have reported on training their co-workers and members of their communities. MATP also moderate an email list with all of this year's and last year's participants and send regular tips on how to create accessible documents. MATP have additionally complete the training with six staff at Michigan Disability Rights Coalition by breaking down the material into 20-minute "quick" training sessions.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 00
Training or Technique Assistance will be developed or implemented 29
No known outcome at this time 00
Nonrespondent 00
Total 29
Performance Measure Percentage 100%
RSA Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 5%
Employment 5%
Health, Allied Health, Rehabilitation 10%
Representative of Community Living 80%
Technology (IT, Telecom, AT) 0%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

MATP staff worked with people in the mental health community, specifically peers in the recovery community, to provide technical assistance on how to include assistive technology in their recovery work. MATP staff assisted in the videotaping of a short piece on the importance of AT and other supports in the peer recovery community. MATP staff also engaged in discussion of the importance of AT in the Clubhouse Community as part of a general discussion about threats to funding of supports for non-Medicaid eligible persons with severe mental illness and substance abuse issues.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

C. Notes:

Public Awareness

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. MATP disseminated AT information through a number of social media tools.Through postings on MDRC's Facebook page about AT, we reached 24,449 people. MATP provides regular blog posts on topics related to using AT to enhance everyday life. Topics included a series on AT for cooking, the use of Audio Description, AT to hep with sleeping, reminders, domestic violence, and more reaching 860 people. Through the use of Twitter, MDRC reached 31,041 people. A subcontractor produced a video about the services they provide through MATP which is captioned and described: https://www.youtube.com/watch?v=gGtglqD-0bc.

2. A subcontractor participated in four Bronson Healthcare Systems block parties in Battle Creek, Paw Paw, South Haven and Kalamazoo. They displayed AT devices and information at their booth to build awareness, reaching approximately 400 people.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 25 144 169
Family Members, Guardians and Authorized Representatives 17 100 117
Representative of Education 02 02 04
Representative of Employment 01 02 03
Representative of Health, Allied Health, and Rehabilitation 11 22 33
Representative of Community Living 07 28 35
Representative of Technology 02 09 11
Unable to Categorize 00 00 00
Total 65 307 372

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?


B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.


2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)


3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report? No

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source Amount Use of Funds

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source Amount Use of Funds Individuals Served Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

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This FY17 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.


Association of Assistive Technology Act Programs . Saved: Fri May 04 2018 15:25:34 GMT-0500 (Central Daylight Time)