National Assistive Technology Act Data System

Annual Progress Report - Full Report

New Hampshire 2023

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Assistive Technology in New Hampshire (ATinNH)
State AT Program Title:
State AT Program URL
www.atinnh.org
Mailing Address:
10 West Edge Drive, Suite 101
City:
Durham
State:
New Hampshire
Zip Code:
03824
Program Email:
atproject@unh.edu
Phone:
603-862-1867
TTY:

Lead Agency

Agency Name:
Institute on Disability
Mailing Address:
10 West Edge Drive
City:
Durham
State:
NH
Zip Code:
03824
Program URL:
https://iod.unh.edu/

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Willkomm, Therese
Title:
Director
Phone:
603-491-6555
E-mail:
therese.willkomm@unh.edu
Program Director at Lead Agency (last, first):
Title:
Phone:
E-mail:
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Saam, Chelsea
Title:
Program Coordinator
Phone:
E-mail:
chelsea.saam@unh.edu

Certifying Representative

Name (last, first):
Jensen, Karen
Title:
Director, Pre-Award Compliance
Phone:
603-862-2172
E-mail:
Karen.Jensen@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing? Yes
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 1
Activity 1
How would you describe this state financing activity?AT Fabrication or AT Maker Program

2. Geographic Distribution and Number of Individuals Served

County of ResidenceIndividuals Served
A. Metro (RUCC 1-3)1883
B. Non-Metro (RUCC 4-9)971
C. Total Served2854

Performance Measure
D. Excluded from Performance Measure0
E. Number of Individuals Included in Performance Measures2854

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance measure:

3. Types and Dollar Amounts of AT Funded

Type of AT Device / ServiceNumber ProvidedTotal Estimated
Current Retail
Purchase Price
Total Price for
Which Devices
Were Sold
Savings
to Consumers
Vision 641$43,502$0$43,502
Hearing 36$1,050$0$1,050
Speech communication 164$4,152$0$4,152
Learning, cognition, and developmental 124$5,057$0$5,057
Mobility, seating and positioning 29$5,670$0$5,670
Daily living 614$19,389$0$19,389
Environmental adaptations 0$0$0$0
Vehicle modification and transportation 70$506$0$506
Computers and related 603$11,002$0$11,002
Recreation, sports, and leisure 573$6,064$0$6,064
Total 2854$96,392$0$96,392


D. Anecdote

A woman who experienced a stroke wanted to paint and sell her paintings but needed one handed solutions for opening up her tubes of paint and an adapted easel to hold her paintings in place while she painted. Both of these devices were fabricated for her.

Impact Area

A hands free mounting solution for a cell hope phone holder was created for a woman to be attached to her wheelchair so that she could easily call for help or conduct Facetime calls using her voice

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 1,468 150 1,236 2,854
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 1,468 150 1,236 2,854
5. None of the above 00 00 00 00
6. Subtotal 1,468 150 1,236 2,854
7. Nonrespondent 00 00 00 00
8. Total 1,468 150 1,236 2,854
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 2,802 98.18%
Satisfied 40 1.4%
Satisfied somewhat 08 0.28%
Not at all satisfied 04 0.14%
Nonrespondent 00 0%
Total Surveyed 2,854
Response rate % 100%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 1,130
C. Total 1,130

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 1,130

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 02 $310 $0 $310
Hearing 05 $122 $0 $122
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 907 $193,803 $39,178 $154,625
Daily Living 382 $58,882 $13,025 $45,857
Environmental Adaptations 254 $30,644 $7,241 $23,403
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 02 $100 $5 $95
Recreation, Sports and Leisure 16 $800 $195 $605
Total 1,568 $284,661 $59,644 $225,017

D. Anecdote

A 62 year old woman came to the REM and needed a power wheelchair for her 82 year old father who she was caring for and who did not have insurance or the resources to purchase a chair. She started to cry when she found out that she could purchase a reused chair for 10% of the cost of a new wheelchair saving her thousands of dollars.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 02 01 806 809
2. AT was only available through the AT program. 01 00 55 56
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 09 09
4. Subtotal 03 01 870 874
5. None of the above 01 00 110 111
6. Subtotal 04 01 980 985
7. Nonrespondent 00 00 145 145
8. Total 04 01 1,125 1,130
9. Performance on this measure 75% 100% 77.33%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 802 70.97%
Satisfied 43 3.81%
Satisfied somewhat 02 0.18%
Not at all satisfied 00 0%
Nonrespondent 283 25.04%
Total Surveyed 1,130
Response rate % 74.96%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 142
Serve as loaner during service repair or while waiting for funding 45
Provide an accommodation on a short-term basis for a time-limited event/situation 248
Conduct training, self-education or other professional development activity 22
Total 457

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 15 06 21
Family Members, Guardians, and Authorized Representatives 32 151 183
Representative of Education 45 48 93
Representative of Employment 00 00 00
Representatives of Health, Allied Health, and Rehabilitation 44 05 49
Representatives of Community Living 03 104 107
Representatives of Technology 03 01 04
Total 142 315 457

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 35

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 12 08 20
Hearing 12 09 21
Speech Communication 49 19 68
Learning, Cognition and Developmental 34 27 61
Mobility, Seating and Positioning 00 353 353
Daily Living 08 31 39
Environmental Adaptations 14 03 17
Vehicle Modification and Transportation 00 04 04
Computers and Related 82 60 142
Recreation, Sports and Leisure 11 260 271
Total 222 774 996

E. Anecdote

Strafford Learning Center shared an example of a school principle was thrilled to borrow a $3,500 digital magnifier for a student who was legally blind and after trying this device several times with the student, the team decided that the device would not be appropriate for the student and thus saving the school district over $3,500 by not purchasing a device that would end up in the closet and never used.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 52 01 21 74
Decided that an AT device/ service will not meet needs 04 02 08 14
Subtotal 56 03 29 88
Have not made a decision 16 00 02 18
Subtotal 72 03 31 106
Nonrespondent 31 00 05 36
Total 103 03 36 142
Performance on this measure 77.78% 100% 93.55%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 24 00 15 39
2. AT was only available through the AT program. 12 00 50 62
3. AT was available through other programs, but the system was too complex or the wait time too long. 25 00 77 102
4. Subtotal 61 00 142 203
5. None of the above 00 00 09 09
6. Subtotal 61 00 151 212
7. Nonrespondent 00 00 103 103
8. Total 61 00 254 315
9. Performance on this measure 100% NaN% 71.21%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 384 84.03%
Satisfied 64 14%
Satisfied somewhat 08 1.75%
Not at all satisfied 01 0.22%
Nonrespondent 00 0%
Total Surveyed 457
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 02
Hearing 34
Speech Communication 02
Learning, Cognition and Developmental 00
Mobility, Seating and Positioning 05
Daily Living 09
Environmental Adaptations 01
Vehicle Modification and Transportation 00
Computers and Related 06
Recreation, Sports and Leisure 87
Total # of Device Demonstrations 146

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 94 146 240
Family Members, Guardians, and Authorized Representatives 16 51 67
Representatives of Education 11 25 36
Representatives of Employment 01 01 02
Health, Allied Health, Rehabilitation 15 59 74
Representative of Community Living 06 43 49
Representative of Technology 03 16 19
Total 146 341 487

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 05
Service Provider 247
Vendor 59
Repair Service 14
Others 18
Total 343

D. Anecdote

A lady with an executive function impairment was struggling to be able to keep her job. We demonstrated 6 different assistive technology solutions to help her focus including noise cancelling headset, vibrating apple watch and how to use specific feature on an iPhone such as reminders and short cuts to prompt her when a specific task needed to be completed in a specific location.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 02 01 93 96
Decided that an AT device/ service will not meet needs 00 00 05 05
Subtotal 02 01 98 101
Have not made a decision 06 00 25 31
Subtotal 08 01 123 132
Nonrespondent 00 00 14 14
Total 08 01 137 146
Performance on this measure 25% 100% 71.53%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 393 80.7%
Satisfied 35 7.19%
Satisfied somewhat 04 0.82%
Not at all satisfied 03 0.62%
Nonrespondent 52 10.68%
Total 487
Response rate % 89.32%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 26 01 821 848
2. AT was only available through the AT program. 1,481 150 1,341 2,972
3. AT was available through other programs, but the system was too complex or the wait time too long. 25 00 86 111
4. Subtotal 1,532 151 2,248 3,931
5. None of the above 01 00 119 120
6. Subtotal 1,533 151 2,367 4,051
7. Nonrespondent 00 00 248 248
8. Total 1,533 151 2,615 4,299
9. Performance on this measure 98.3% 100% 85.59% 90.74%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 54 02 114 170
Decided that an AT device/ service will not meet needs 04 02 13 19
Subtotal 58 04 127 189
Have not made a decision 22 00 27 49
Subtotal 80 04 154 238
Nonrespondent 31 00 19 50
Total 111 04 173 288
Performance on this measure 72.5% 100% 75.6% 75%
ACL Performance Measure 90%
Met/Not Met Not Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.35% 95% Met
Response Rate 93.20% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 389
Family Members, Guardians and Authorized Representatives 200
Representatives of Education 691
Representatives of Employment 214
Rep Health, Allied Health, and Rehabilitation 341
Representatives of Community Living 00
Representatives of Technology 00
Unable to Categorize 00
TOTAL 1,835

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
1,325 510 00 1,835

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 1,206
AT Funding/Policy/ Practice 00
Combination of any/all of the above 45
Information Technology/Telecommunication Access 300
Transition 284
Total 1,835

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

ATinNH chaired the national assistive technology maker’s day at ATIA Conference that was attended by over 300 people. As a result, ATinNH help people to make a total of 380 devices were made in These devices included, independent, living aids, cellphone holders, book holders, scan and read stations, dice launchers, and devices for recreation and relaxation.

Briefly describe one training activity related to transition conducted during the reporting period:

At the Age of Champions to promote the elderly returning home, a workshop was given on how ordinary items can be used to create assistive technology. Several caregivers attended and were helping their parents transition from a rehab facility following a stroke home and learned how to make several solutions for their parents. In addition they were able to take home devices for one handed use and give to their parents following this workshop.

Briefly describe one training activity related to Information and Communication Technology accessibility:

QR codes are appearing every where. They are at restaurants, on instructional materials, on brochures, business card etc. However until now people who are blind would never know that there is a QR code and even if they did know, they would not know how to orient their cell phone camera to capture the code for access to important information and electronic documents and resources. ATinNH created a solution on how to make this accessible by conducting a hands-on ICT workshops for making QR code dot makers to place a tactile dot under each QR Code on every business card, brochure, handout etc. Over 300 individuals participated in the QR code DOT making workshops and took home with them a hand held tactile dot maker to make all of their business cards and marketing materials accessible with QR codes on them, accessible for the Blind. The person who is blind, put one finger on the dot and pull the camera on their phone back until voice over captures the QR code.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 00
Training or Technical Assistance will be developed or implemented 300
No known outcome at this time 00
Nonrespondent 00
Total 300
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 30%
Employment 00%
Health, Allied Health, Rehabilitation 40%
Community Living 30%
Technology (IT, Telecom, AT) 00%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

We assisted the occupational therapy department in developing their own assistive technology, device, demo and loan program. This includes recommending approximately 200 different devices for them to have in their library; photographing the devices; and creating resource sheets for students, and Public during assisted technology outreach activities.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

We partnered with the Department of Education Office of Vocational Rehabilitation to partner with four community colleges to offer assistive technology training for high school students transitioning to post secondary education. We developed a one hour training module that includes hands on interaction with assistive technology to increase educational success at the Community College level.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. We had a large exhibit of assistive technology at the Age of Champions conference that was attended by over 400 individuals. As a result, we were invited to do three more public awareness events at senior centers.

2. We had a large exhibit at the Family Support Conference for individuals with developmental disabilities. This was attended by over 500 individuals. As a result of this training, we noticed an uptick in requests for device demonstrations and loans from individuals with disabilities and family members.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 66 00 66
Family Members, Guardians and Authorized Representatives 06 00 06
Representative of Education 06 00 06
Representative of Employment 00 00 00
Representative of Health, Allied Health, and Rehabilitation 41 00 41
Representative of Community Living 11 00 11
Representative of Technology 14 00 14
Unable to Categorize 22 00 22
Total 166 00 166

Referral Types:

By participating in the Department of Education Assistive Technology Fair the number of referrals that came from school districts increased.

Referral Sources:

Our referrals come from our website and our extensive assistive technology partners throughout New Hampshire who provide device demo and device reuse services; as well as our public awareness events at state and local conferences.

Notes:

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting? 2

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

We collaborated with the Department of Education support project for teachers of the visually impaired. The purpose of this collaboration was to increase access to devices that teachers can borrow for students with vision impairments. The teachers created a wish list of devices that they wanted to have immediate access to for loans to students to make appropriate decisions. We purchased over $20,000 in new devices for loans using carryover funding from the Gibney Foundation and using the state portion of the ATinNH Federal Grant from ACL.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

These devices are being managed by this sub group of the DOE that supports teachers of the visually impaired so that they could use these devices for both demonstrations and loans. In addition, one teacher of the visually impaired is recording all outcome data related to all of these devices. This has been a successful partnership.

3. What focus areas(s) were addressed by the initiative?

Education;

4. What AT Act authorized activity(s) were addressed?

Device Loan; Demonstration;

A.2 Coordination/Collaboration (Entry 2)

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

We established a new partnership with Future In Sight, which is a nonprofit that provides vision rehabilitation services for NH people of all ages who are blind or visually impaired. We developed a plan to transfer all vision related equipment to them, so that they are able to use the equipment to conduct demonstrations and loans.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

Our partnership with Future In Sight has been successful. What made this new partnership successful is new, energetic, highly motivated and enthusiastic staff who really want to increase access to assistive technology for individuals with vision loss.

3. What focus areas(s) were addressed by the initiative?

Education; Community Participation and Integration;

4. What AT Act authorized activity(s) were addressed?

Device Loan; Demonstration;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
Federal$42,000TrainingTrue
Amount: $42,000

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

We had several meetings and developed a detailed plan to conduct technical assistance training and support for individuals experiencing social isolation. We signed a contract with NH Partners for Health- However we were not successful at this time to implement many of the activities we had outlined due to changes in staff.


Center for Assistive Technology Act Data Assistance . Saved: Tue Feb 13 2024 14:10:44 GMT-0600 (Central Standard Time)


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This FY23 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.