National Assistive Technology Act Data System

Annual Progress Report - Full Report

Minnesota 2023

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:
Minnesota STAR Program
State AT Program Title:
State AT Program URL
mn.gov/star
Mailing Address:
658 Cedar Street, Suite 358 Centennial Office Building
City:
Saint Paul
State:
MN
Zip Code:
55155
Program Email:
Star.Program@state.mn.us
Phone:
651-201-2640
TTY:
800-627-3529

Lead Agency

Agency Name:
Minnesota Department of Adminstration
Mailing Address:
50 Sherburne Avenue
City:
Saint Paul
State:
MN
Zip Code:
55155
Program URL:
mn.gov/admin

Implementing Entity

Name of Implementing Agency:
Mailing Address:
City
State:
Zip Code:
Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):
Perron, Amy
Title:
Program Director
Phone:
651-201-2295
E-mail:
amy.perron@state.mn.us
Program Director at Lead Agency (last, first):
Perron, Amy
Title:
Program Director
Phone:
651-201-2295
E-mail:
amy.perron@state.mn.us
Primary Contact at Implementing Agency (last, first) - If applicable:
Title:
Phone:
E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):
Title:
Phone:
E-mail:

Certifying Representative

Name (last, first):
Hayes, Betsy
Title:
Assistant Commissioner
Phone:
651-201-2400
E-mail:
betsy.hayes@state.mn.us

State Financing

Did your approved state plan for this reporting period include any State Financing? No
Did your approved state plan for this reporting period include conducting a Financial Loan Program? No

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan? 0


C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan? 0

D. Anecdote

Impact Area

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 00 00
2. AT was only available through the AT program. 00 00 00 00
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 00 00
4. Subtotal 00 00 00 00
5. None of the above 00 00 00 00
6. Subtotal 00 00 00 00
7. Nonrespondent 00 00 00 00
8. Total 00 00 00 00
9. Performance on this measure NaN% NaN% NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 00 NaN%
Satisfied 00 NaN%
Satisfied somewhat 00 NaN%
Not at all satisfied 00 NaN%
Nonrespondent 00 NaN%
Total Surveyed 00
Response rate % NaN%

G. Notes:

Reutilization

A. Number of Recipients of Reused Devices

Activity Number of Individuals Receiving a Device from Activity
A. Device Exchange 00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan 259
C. Total 259

Performance Measure
D. Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients. 00
E. Number of Individuals Included in Performance Measures 259

If a number is reported in D you must provide a description of the reason the individuals are excluded from the performance

B. Device Exchange Activities

Device Exchange
Type of AT Device Number of Devices Exchanged Total Estimated Current Purchase Price Total Price for Which Device(s) Were Exchanged Savings to Consumers
Vision 00 $0 $0 $0
Hearing 00 $0 $0 $0
Speech Communication 00 $0 $0 $0
Learning, Cognition and Developmental 00 $0 $0 $0
Mobility, Seating and Positioning 00 $0 $0 $0
Daily Living 00 $0 $0 $0
Environmental Adaptations 00 $0 $0 $0
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 00 $0 $0 $0
Recreation, Sports and Leisure 00 $0 $0 $0
Total 00 $0 $0 $0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device Number of Devices Reassigned/Refurbished and Repaired Total Estimated Current Purchase Price Total Price for Which Device(s) Were Sold Savings to Consumers
Vision 08 $8,319 $0 $8,319
Hearing 07 $2,618 $0 $2,618
Speech Communication 136 $396,108 $0 $396,108
Learning, Cognition and Developmental 03 $645 $0 $645
Mobility, Seating and Positioning 01 $1,000 $0 $1,000
Daily Living 23 $5,742 $0 $5,742
Environmental Adaptations 89 $60,251 $0 $60,251
Vehicle Modification & Transportation 00 $0 $0 $0
Computers and Related 02 $299 $0 $299
Recreation, Sports and Leisure 00 $0 $0 $0
Total 269 $474,982 $0 $474,982

D. Anecdote

A 33-year-old woman with ALS has very limited physical movement, so in order to access her tablet, phone, and computer screen, she needed a hands-free mouse. Through the Open Ended Loan program, she was able to borrow a GlassOuse Pro. The Pro is worn like a headband and allows her to access all of her devices. The GlassOuse Pro easily switches between devices, giving her access to all of her screens with the pointing of her head and click of a bite switch that she has plugged into the mouse. In addition to hands-free computer access, the device also allows her to manage her smart home devices through her tablet or phone when her voice is tired and she is unable to use verbal commands.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 00 00 233 233
2. AT was only available through the AT program. 04 01 20 25
3. AT was available through other programs, but the system was too complex or the wait time too long. 00 00 01 01
4. Subtotal 04 01 254 259
5. None of the above 00 00 00 00
6. Subtotal 04 01 254 259
7. Nonrespondent 00 00 00 00
8. Total 04 01 254 259
9. Performance on this measure 100% 100% 100%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 255 98.46%
Satisfied 04 1.54%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total Surveyed 259
Response rate % 100%

G. Notes:

Device Loan

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan Number
Assist in decision-making (device trial or evaluation) 314
Serve as loaner during service repair or while waiting for funding 09
Provide an accommodation on a short-term basis for a time-limited event/situation 32
Conduct training, self-education or other professional development activity 29
Total 384

B. Short-Term Device Loan by Type of Borrower

LOANS BY TYPE OF BORROWER
Type of Individual or Entity Number of Device Borrowers
Desicion-making All other Purposes Total
Individuals with Disabilities 144 24 168
Family Members, Guardians, and Authorized Representatives 67 11 78
Representative of Education 45 18 63
Representative of Employment 03 05 08
Representatives of Health, Allied Health, and Rehabilitation 27 05 32
Representatives of Community Living 15 02 17
Representatives of Technology 13 05 18
Total 314 70 384

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days 45

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device Number of Devices
Desicion-making All other Purposes Total
Vision 71 04 75
Hearing 49 28 77
Speech Communication 80 17 97
Learning, Cognition and Developmental 54 10 64
Mobility, Seating and Positioning 07 01 08
Daily Living 48 14 62
Environmental Adaptations 37 14 51
Vehicle Modification and Transportation 00 00 00
Computers and Related 72 31 103
Recreation, Sports and Leisure 07 07 14
Total 425 126 551

E. Anecdote

Client A is a 24-year-old adult with a medical diagnosis of autism and mixed receptive and expressive language delay. She resides at home with her parents. Client A is non-speaking and communicates primarily through vocalizations and actions. Non-familiar listeners are rarely able to understand her communicative attempts. Client A had received a communication device in the past; however, her access to speech-language pathology (SLP) services was disrupted in 2020 as a result of COVID-19. Client A has not received SLP services since that time. Her parents report that they did not receive adequate training with the device and Client A rarely used it outside of treatment sessions. The device she owns has become outdated and also has a damaged screen. We were able to demonstrate a variety of communication devices with the client and provide training on a device of interest to the family. Client A was able to complete a short-term loan with the Via Pro 11 communication device. The family expressed their appreciation and excitement for being able to view a variety of communication devices and loan them at no cost to determine the best fit.

Impact Area

F. Access Performance Measures

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 70 19 151 240
Decided that an AT device/ service will not meet needs 05 08 27 40
Subtotal 75 27 178 280
Have not made a decision 12 07 15 34
Subtotal 87 34 193 314
Nonrespondent 00 00 00 00
Total 87 34 193 314
Performance on this measure 86.21% 79.41% 92.23%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 07 05 14 26
2. AT was only available through the AT program. 20 08 09 37
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 02 04
4. Subtotal 29 13 25 67
5. None of the above 01 01 01 03
6. Subtotal 30 14 26 70
7. Nonrespondent 00 00 00 00
8. Total 30 14 26 70
9. Performance on this measure 96.67% 92.86% 96.15%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 324 84.38%
Satisfied 57 14.84%
Satisfied somewhat 01 0.26%
Not at all satisfied 02 0.52%
Nonrespondent 00 0%
Total Surveyed 384
Response rate % 100%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Type of AT Device / Service Number of Demonstrations of AT Devices / Services
Vision 111
Hearing 26
Speech Communication 20
Learning, Cognition and Developmental 23
Mobility, Seating and Positioning 09
Daily Living 51
Environmental Adaptations 15
Vehicle Modification and Transportation 00
Computers and Related 104
Recreation, Sports and Leisure 05
Total # of Device Demonstrations 364

B. Types of Participants

Type of Participant Decision-Makers Other Participants Total
Individuals with Disabilities 318 05 323
Family Members, Guardians, and Authorized Representatives 30 13 43
Representatives of Education 04 10 14
Representatives of Employment 04 14 18
Health, Allied Health, Rehabilitation 01 13 14
Representative of Community Living 06 12 18
Representative of Technology 01 03 04
Total 364 70 434

C. Number of Referrals

Referrals
Type of Entity Number of Referrals
Funding Source (non-AT program) 111
Service Provider 56
Vendor 26
Repair Service 00
Others 01
Total 194

D. Anecdote

"A" attended Rochester’s “International Persons with Disabilities Day” where our partner hosted a table to highlight a variety of assistive technology devices. "A" and her mother were provided with information regarding our partner's services and our AT Program. "A" is a freshman in high school and indicated she is diagnosed with cerebral palsy and noted that she is an auditory learner and has struggled to find technology that would allow her text-to-speech access. The OrCam Read was available at this event, along with the C-Pen. This ATS provided a brief demo of these devices, and we spent time discussing what she has been using in school. "A" and her mom indicated they would reach out to come in and obtain a full demo and discuss possible short-term loans. Within the same week, "A"’s mom reached out to make arrangements for a meeting. This ATS provided the family with a demonstration of the C-Pen and OrCam Read. "A" recognized right away that she was not interested in the C-Pen, so we spent our time navigating through the various features and practicing how to utilize the OrCam Read. "A" noted how she liked the audio output and the ease with which it took to operate the device. "A" stated she would like the opportunity to trial the device in school and see its potential in helping her increase her independence at school and in her home. ATS completed the necessary paperwork and loan agreement that day. A and her parents left the AT Lab that day feeling very excited and hopeful.

Impact Area

E. Performance Measures

Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 23 78 254 355
Decided that an AT device/ service will not meet needs 00 00 03 03
Subtotal 23 78 257 358
Have not made a decision 01 02 03 06
Subtotal 24 80 260 364
Nonrespondent 00 00 00 00
Total 24 80 260 364
Performance on this measure 95.83% 97.5% 98.85%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services Number of Customers Percent
Highly satisfied 420 96.77%
Satisfied 14 3.23%
Satisfied somewhat 00 0%
Not at all satisfied 00 0%
Nonrespondent 00 0%
Total 434
Response rate % 100%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
1. Could only afford the AT through the AT program. 07 05 247 259
2. AT was only available through the AT program. 24 09 29 62
3. AT was available through other programs, but the system was too complex or the wait time too long. 02 00 03 05
4. Subtotal 33 14 279 326
5. None of the above 01 01 01 03
6. Subtotal 34 15 280 329
7. Nonrespondent 00 00 00 00
8. Total 34 15 280 329
9. Performance on this measure 91.18% 93.33% 98.57% 97.57%
ACL Performance Measure 85%
Met/Not Met Met

Overall Access Performance Measure

Access Performance Measures
Response Primary Purpose for Which AT is Needed Total
Education Employment Community Living
Decided that AT device/service will meet needs 93 97 405 595
Decided that an AT device/ service will not meet needs 05 08 30 43
Subtotal 98 105 435 638
Have not made a decision 13 09 18 40
Subtotal 111 114 453 678
Nonrespondent 00 00 00 00
Total 111 114 453 678
Performance on this measure 88.29% 92.11% 96.03% 94.1%
ACL Performance Measure 90%
Met/Not Met Met

Overall Satisfaction Rating

Customer Rating of Services Percent ACL Target Met/Not Met
Highly satisfied and satisfied 99.72% 95% Met
Response Rate 100% 90% Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant Number
Individuals with Disabilities 36
Family Members, Guardians and Authorized Representatives 23
Representatives of Education 86
Representatives of Employment 296
Rep Health, Allied Health, and Rehabilitation 105
Representatives of Community Living 250
Representatives of Technology 15
Unable to Categorize 50
TOTAL 861

Geographic Distribution of Participants
Metro Non Metro Unknown TOTAL
496 172 193 861

B. Training Topics

Trainings by Topic
Primary Topic of Training Participants
AT Products/Services 336
AT Funding/Policy/ Practice 01
Combination of any/all of the above 437
Information Technology/Telecommunication Access 27
Transition 60
Total 861

C. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

The MN STAR Program collaborated with the MN Department of Human Services Disability Services Division and our Board on Aging to created 20 AT Kits to distribute community supports such as our Triple A’s, CIL’s and Home Health Care supporters. STAR team members met with each program that received the kits and discussed how to have conversations with seniors, people with disabilities, and their advocates about assistive technology and how helpful it can be. We gave them ideas on how to use the items in the kits and got them to think about unique ways to use some of the technology. The recipients of the kits can take them with them to events and consumer visits.

Briefly describe one training activity related to transition conducted during the reporting period:

A collaborative training took place with Sherburne County Case Managers about different services and organizations available to the clients that they serve who are working to increase their independence. Our conversation included examples for transitioning from K-12 to postsecondary and employment options. Additionally, we discussed supports available to Minnesotans who would benefit from overnight supports. This collaboration included the Minnesota STAR Program, representatives from Minnesota Department of Human Services, the Association of Residential Resources in Minnesota and various service providers. We discussed strategies to introduce and increase clients and their supporter's buy-in to consider technology and overnight support. We showed attendees online resources including the MN Lending Library and our services (including demos, device loans, Information/assistance, and training). We had a couple of tables of assistive technology and shared examples of how various devices have helped Minnesotans and their independence. Attendees were able to interact with the equipment and ask questions.

Briefly describe one training activity related to Information and Communication Technology accessibility:

STAR presents Monthly to the State of Minnesota Supervisor Cohorts. Our “Triple A” Session covers: Assistive Technology, Accommodation Fund, and Accessibility for Computer Access. Attendees are introduced to assistive technology and given examples of how AT can be helpful in the workplace. We show them several devices in various categories and discuss some case studies of how the equipment has been used. We give information on the AT Act Programs and how to access them. The second portion of this training is to educate Supervisors on MN’s Centralized Accommodation Fund. We inform them on the history of the program, who qualifies, requirements, and how to apply for reimbursement. The final section of the training is an introduction to digital accessibility, specifically, we speak on creating accessible Microsoft documents and best practices for remote meetings and presentations. We show attendees Microsoft 365 built-in accessibility tools and share examples of barriers that people with disabilities may face in regard to digital access.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received Number
IT and Telecommunications Procurement or Dev Policies 27
Training or Technical Assistance will be developed or implemented 00
No known outcome at this time 00
Nonrespondent 00
Total 27
Performance Measure Percentage 100%
ACL Target Percentage 70%
Met/Not Met Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education 38%
Employment 34%
Health, Allied Health, Rehabilitation 00%
Community Living 10%
Technology (IT, Telecom, AT) 18%
Total 100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

The MN STAR Program Director serves on the Technology Accessibility Advisory Committee. This committee meets quarterly to advise the State Chief Information Officer on Accessibility. In addition to defining standards related to accessibility, the TAAC sets the strategic vision for defining and implementing digital accessibility and usability throughout the executive branch.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

The MN STAR Program Director is part of a cross-agency collaboration that involves: the Minnesota Department of Employment and Economic Development (Transition Specialist, State Services for the Blind rep, Vocational Rehabilitation Rep) and the Department of Education (Assistive Technology Specialist, BVI specialist, DHH specialist). The team is documenting a process map for "Considering Assistive Technology for Transition-aged Youth". This is an ongoing project that has been quite time-consuming. The group is currently meeting once per month.

C. Notes:

Public Awareness

Public Awareness Activities

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. STAR collaborated with our state IT services division to assist them at the GOVIT Symposium, a conference for all state IT employees (Government, state, county, and city). STAR helped conduct an "Experience Lab" where the goal was to educate IT employees on alternative access to technology, specifically in the areas of Vision, Motor, Hearing, and Cognition. This lab had exercises that simulated what a disabled user might experience when trying to access technology with conventional methods. The solutions to overcome these barriers were given through assistive technology and principles in accessible design. While helping individuals with the exercises, we were able to promote assistive technology and hand out information regarding our program services and lending library.

2. STAR was a guest on the Disability Landscape show which is broadcast on the YouTube Channel through CCX Media. We shared information on our state's AT program with the viewers and discussed the various services we offer Minnesotans. We showcased a number of popular items and answered questions about assistive technology.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients AT Device/
Service
AT Funding Total
Individuals with Disabilities 89 20 109
Family Members, Guardians and Authorized Representatives 54 10 64
Representative of Education 18 01 19
Representative of Employment 58 01 59
Representative of Health, Allied Health, and Rehabilitation 47 06 53
Representative of Community Living 73 03 76
Representative of Technology 23 03 26
Unable to Categorize 06 00 06
Total 368 44 412

Referral Types:

The Minnesota STAR Program recently collaborated with our department of Human Services in a campaign to promote assistive technology. Although we do not currently have the ability to provide numeric data we do know that after the campaign we did see an increase in calls from people who heard about us through Senior Linkage Line and the Disability Hub. Both programs were part of the campaign. Additionally, STAR participated in the last year with a group of AT professionals traveling around the state presenting to county caseworkers about assistive technology. After these trainings we did see an increase in calls from the particular counties where we presented.

Referral Sources:

Although STAR does not currently have the ability to provide specific data on referral sources we are in the process of working out a procedure to do this. We do know that after events like our AT awareness campaign with the Department of Human Services, county caseworker presentations, and ADA coordinator trainings we do see individuals reaching out to us specifically from these events.

Notes:

The STAR team is trying to develop a reliable system to track calls and emails to provide numerical data without being too burdensome to our staff.

Coordination/Collaboration and State Improvement Outcomes

Overview of Coordination/Collaboration Activities

Coordination/Collaboration activities are not required. You may report up to two MAJOR coordination/collaboration activities for this reporting period. How many will you be reporting? 1

A. Coordination/Collaboration

1. As concisely as possible, describe the partnership initiative. What activities/services were provided? Who are the major collaborating organizations and what is their role? Who is served/benefited? What funding was used to implement the initiative?

The Minnesota STAR Program collaborated this past year with North Dakota Assistive to host monthly one-hour webinars on various assistive technology topics. Additionally, we have been creating short videos about assistive technology devices. Together the two programs came up with topics for the webinars, we invited subject matter experts from both states to participate. The two states took turns serving as event hosts. Similarly, for the device videos, we used technology owned by both states. Because the STAR program is very small and does not currently have internal staff to create and edit these recordings we contracted with North Dakota Assistive using the Public Health Workforce Grant to manage that piece of the project.

2. As concisely as possible, describe the measurable results of the initiative and any lessons learned. How did access to AT change as a result of the coordination/collaboration/partnership? How did awareness of AT change as a result of the partnership? How did the reach of the state AT program change as a result of the partnership? What made the partnership successful? What would you change or wish you had done differently? Provided funding/resources are available, will the initiative continue or is this a one-time event? What advice would you give for replication of the initiative? Please include URL for initiative if available.

All participants were required to register for the events.

3. What focus areas(s) were addressed by the initiative?

Education; Employment; Community Participation and Integration; Recreation / Leisure; Health; Transition(school to work or congregate care to community); Information and Communication Technology / Remote Connectivity;

4. What AT Act authorized activity(s) were addressed?

Training; Information & Assistance;

Overview of State Improvement Activities

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting? 00

Additional And Leveraged Funds

Did you have Additional and Leveraged Funding to Report? Yes

A. Leveraged Funding for State Plan Activities

Fund Source Amount Use of Funds Data Reported
State Appropriations$7,968Device LoanFalse
Amount: $7,968

For any leveraged funding reported above for which data could not be reported, please describe the extenuating circumstances that precluded data from being reported and efforts to remediate the situation in future reporting periods.

The Minnesota STAR Program oversees the Centralized Accommodation Fund for State of Minnesota Executive Branch Agencies. STAR reviews purchases of assistive technology devices that agencies have made as reasonable ADA accommodations for employees. If the purchases meet the established requirements (https://www.revisor.mn.gov/statutes/cite/16B.4805) STAR authorizes the agency partial reimbursement from the general fund.


C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).


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This FY23 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.